Broomfield Residential Care

Finally, so many of the staff have made a positive difference. Thank you all in your different roles for your approachability and respect.

Today 3 of us visited a very good friend of many years, and were delighted to see how well she is doing at Broomfield, the facilities and care that she is receiving is obvious from her wonderful demeanour. The staff are very professional and considerate, it's a pleasure to visit such a nice environment.

I am impressed by the quality of care and the welcoming environment provided at Broomfield Residential Care. I am always greeted by friendly and attentive staff who clearly show genuine care and compassion towards the residents.

The facilities are well-maintained and thoughtfully designed, creating a comfortable and homely atmosphere for everyone. The rooms are clean and spacious, allowing for personalisation, which helps residents feel more at home. The communal areas are vibrant and inviting, offering plenty of opportunities for social interaction and activities.

The staff at Broomfield are exceptional, providing personalised care tailored to each resident's needs. They are not only professional but also warm and approachable, ensuring that both residents and their families feel supported and reassured. The activities programme is diverse and engaging, catering to a range of interests and abilities, which is fantastic for keeping the residents active and socially connected.

I visit regularly and always have a positive experience. This time was for my mum's birthday and everyone made my mum feel really special - there was singing and dancing, tambourines and maracas, a cake and ice-lollies and fun all round. Whenever I visit I can see my mum is well cared for and is encouraged to get the best out of life that she can. I have every confidence in the whole team, which is such a relief because I live 4 hours away.

Our family overall experience of both the servie provided by carers and management is excellent. The facilities and overall cleanliness of all the care home areas whether the communal dining area, the lounge or superb garden room together with the individual rooms is simply exemplary.

As a family we have also received excellent service with medical issues effecting our two residents when failure to activate correct medical responses and ensure care and wellbeing would without doubt potentially resulted in the loss of a loved one.

In addition, the attention to detail over the taking of resident's personal medicines and maintaining resident cleanliness of our family has been excellent.

The management are interested and supportive of family members and residents alike.

The provision of good quality food and hot/cold drinks is also worthy of positive special mention as are the varied organised activities to suit all resident tastes, physical capabilities and abilities.

It is clean and the recent updates have made a big difference to the environment. Garden areas are a lovely feature.

There has not been one time i have gone there and not be greeted like family.

This place has changed not only my life as i now dont have to worry about my nan, about how safe she is , how clean she is and how happy she is but also my nans life.

I love and care very much for the resident and so pleased she is being looked after by the wonderful staff here. They play a huge part of her life now and knowing that she is happy and content means so much to us. The effort they put in to ensuring that the residents are safe and happy is just wonderful.

We visit a friend usually once a month. The staff are very welcoming and friendly. Although our friend was initially not too happy she has now settled in and is a lot happier. Each time we visit the staff cannot do enough to make us feel welcome providing us with hot drinks and a bite to eat at lunchtime. As we travel a fair distance for our visit, we usually stay for about 4-5 hours. Our friend had a stroke and has difficulty with her speech but we have seen a great improvement and she is of course really glad to see us. She has said that the food portions are very high and it can be a bit off putting when you are faced with a lot to eat but we have said to her that she only needs to eat what she can.

The whole team are very kind and caring to every visitor and resident. They're all proactive, welcoming and considerate of all around them. When my gran first arrived she was bed bound from hospital and now nine months down the line, she is up and walking with her walker, which the team helped with. I can never thank Broomfields enough for looking after my gran. I couldn't recommend them enough!

I am a regular(daily) visitor to see my mum. The whole team are fantastic and offer an amazing service to the residents, from cleaning to senior management team. They offer personal, individual care , friendship, fun, activities and dignity to the residents. The food is excellent, offering choice and plenty of it. I would like to see more fruit offered either at breakfast or lunch. They strive to continually improve, ask for feedback and act on it. They work well with other support/ specialists who come into the home. They make me most welcome.

The staff at Broomfield Residential Care home are both caring and compassionate towards the residents at all times. Although always incredibly busy, they do their utmost to accommodate the needs and wishes of those they care for - often with huge empathy and patience. They always try to give residents the freedom to choose, where safe to do so and make them feel that Broomfield's is their home. The daily range of activities offered provides welcome stimulation, and cakes are often home-baked by staff. The facilities and meals served are also very good.

From a personal point of view, my stress levels are no more and I can relax knowing that Mum is being taken care of.

Mum moved to Broomfield two months ago and we couldn’t be happier. Mum has improved beyond all expectations because she is so settled and content. The staff are kind, caring and patient and most importantly have given Mum her dignity back as they treat her with respect. They give her all the time and encouragement she needs. Visiting is a joy. The team are so welcoming (even to Mum’s dog, who is positively encouraged to visit with me!). Everyone at Broomfield adheres to the highest safety standards, which gives me so much reassurance. Her room is spacious and always immaculate. Mum loves the time she spends in the communal area and really appreciates the garden and all the activities provided by the staff. The manager and all the team are an absolute credit to their profession and communication is a joy. Phone calls are answered promptly and politely and emails' responded to quickly. We are all so grateful to everyone at Broomfield. Thank you for giving Mum a home in which she can thrive.

I visited Broomfield at short notice as I am not local to Olney. I found a member of staff extremely accommodating. She offered to come in on her day off to show me around as the daughter of a perspective respite resident. I was really impressed by how welcoming both the staff and the living environment/accommodation were. The rooms are modern, light and airy, also welcoming and personalised, often with lovely views onto the garden and many with an en-suite wet room/bathroom. I was heartened to see how actively involved the staff are with the residents, especially the wide range of activities offered to residents to try to meet individual needs as well as group needs. Since viewing Broomfields, the manager has been extremely helpful and supportive to the family, in preparation for mum's forthcoming respite care stay. I'm confident mum will be very happy there and very well cared for too.

I would recommend Broomfield to anyone that is looking for a nice home for a loved one.

Thank you all.

Competent and caring, staff very efficient and kind. Facilities are good but not great but they make the best use of what is available.

My father was initially quite difficult to manage when he first went into Broomfield. However, the staff were able, given a little time, to calm him down and he appeared to be content in himself.

The staff are very approachable and gave me all the information I needed when requested.

I cannot thank the staff enough for everything they did for him.

Good care, kindness and consideration to residents.