2 Dunthorne Way, Grange Farm, Milton Keynes MK8 0DZ
Mallard House is a purpose built, specialist neurological care home situated in the heart of Grange Farm, a local community in Milton Keynes, with easy access to shops, leisure facilities and public transport.
Mallard's multi-disciplinary care team ensures everyone receives the highest quality of person centred care and are able to achieve and maintain the highest quality of life in an environment where their physical, psychological and social well-being are taken care of.
Mallard House also has dedicated and highly motivated activity teams who provide residents with a variety of therapeutic activities reflecting their personal hobbies and interests.
Mallard house is split into 2 units, Oakley and Brunel. Each provide a safe, homely and nurturing environment with specially designed lounges, landscaped sensory gardens and light open spaces to suit a variety of physical and mental health needs
Brunel, located on the top floor of Mallard House, is a 24 bed unit specialising in care for people aged 18 upwards who have a neurological condition with complex rehabilitation needs such as acquired brain injury and spinal cord injuries.
The unit offers the highest quality of on-going specialised care tailored to the resident’s individual needs - be it 24 hour nursing care.
Brunel also has two rehabilitation flats for residents who are preparing to return home, or require short term assessments and rehabilitation to enable them to live safely in the community.
Oakley is located on the ground floor of Mallard House and offers individualised and highly supportive care for people aged 18 years upwards with progressive neurological conditions and complex healthcare needs including difficult and diverse behaviours such as Huntington’s disease, Multiple Sclerosis, Motor Neurone Disease, Muscular Dystrophy, cerebral injuries and other progressive neurological conditions.
Group: PJ Care Ltd
Person in charge: Amy Iddon (General Manager)
Local Authority / Social Services: Milton Keynes Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: AIDS/HIV • Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Drug Dependence (past or present) • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Admission Information: Pre assessment free of charge prior to admission. Ages 18+.
Languages Spoken by Staff (other than English): German, Polish
Single Rooms: 55
Rooms with ensuite WC: 55
Facilities & Services: Palliative Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
PJ Care’s approach to visitors is one of openness and welcome. Visitors are encouraged to come at any time, providing the visit does not interfere with the care of the residents. Admission to the building and each individual Unit remains at the discretion of PJ Care Ltd and of authorised representatives. Permission will only be refused if a visit is not in the best interests of a resident.
There are clearly times when it is inappropriate to be visiting a resident, or a Unit and visitors are respectfully asked to respect staff and residents at those times. A full explanation will always be given in these circumstances.
There are a number of practices and procedures that all visitors are obliged to follow whilst on PJ Care premises. These are detailed in this policy, failure to follow any of these procedures may result in a visitor being asked to leave. All visitors are asked to respect that fact that there are some very ill people staying in the homes and individuals who have quite challenging and diverse behaviours. PJ Care is not responsible for the actions of the residents.
Free on-site parking at centre.
Latest Care Quality Commission* Report on PJ Care Mallard House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
PJ Care Mallard House has a Review Score of 7.5 (7.546)
The Review Score of 7.5 (maximum of 10) for PJ Care Mallard House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for PJ Care Mallard House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.455 for PJ Care Mallard House is calculated as follows: ( (5 Excellents x 5) + (6 Goods x 4) ) ÷ 11 Ratings = 4.455
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.091 Points relating to the number of positive Reviews for PJ Care Mallard House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 1 Reviews ÷ 11 Target = 0.091
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Alexandra W (Daughter of Resident) on Monday 7 August 2017. Relates to July 2017.
My mother has been at Mallard House since the middle of May 2017. She suffers from LBD (Lewy Body Dementia) and although only officially diagnosed in January 2017 has deteriorated very rapidly.
She has moments of real highs and lows emotionally, displaying challenging behaviour, then tears, then laughter. A real roller coaster for her and the people who care for her. She also has trouble with her speech and now requires one to one care for all her daily needs.
We have nothing but praise for the care that she has received so far at Mallard House. The staff are all so very kind with her, despite her challenges, and she is very well looked after and cared for. She settled very quickly into her new environment when she moved there, and it was clear from the start that the staff are highly trained and used to looking after people with varying degrees of mental illness.
It is a relief knowing that she is in a safe and caring home.
How likely would you be to recommend PJ Care Mallard House? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Excellent
Value for Money: Don't Know
Recipient: PJ Care Ltd
Date: Saturday 30 Nov 2013
There are currently no Care Home Idol entrants who have performed at PJ Care Mallard House