PJ Care Mallard House Neurological Care Centre

2 Dunthorne Way, Grange Farm, Milton Keynes MK8 0DZ
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9.5 15 Reviews
  • PJ Care Mallard House Neurological Care Centre, Milton Keynes
Mallard House is a purpose-built neurological care home located in Grange Farm, Milton Keynes, with easy access to shops, leisure facilities, and public transport.

Mallard's multi-disciplinary care team ensures residents receive high-quality, person-centred care, supporting their physical, psychological, and social well-being to maintain the best possible quality of life.

Mallard also has dedicated and highly motivated activity teams who provide residents with a variety of therapeutic activities reflecting their personal hobbies/interests.

Mallard is split into 2 units, Oakley and Brunel. Each provide a safe, homely and nurturing environment with specially designed lounges, landscaped sensory gardens and light open spaces to suit a variety of physical and mental health needs.

Brunel, located on the top floor, is a 24 bed unit specialising in care for people aged 18+ who have a neurological condition with complex rehabilitation needs such as acquired brain injury and spinal cord injuries. The unit offers the highest quality of on-going specialised care tailored to the resident’s individual needs - be it 24hr nursing care. Brunel also has two rehabilitation flats for residents who are preparing to return home, or require short term assessments and rehabilitation to enable them to live safely in the community.

Oakley is located on the ground floor and offers individualised and highly supportive care for people aged 18+ with progressive neurological conditions and complex healthcare needs including difficult and diverse behaviours such as Huntington’s disease, Multiple Sclerosis, Motor Neurone Disease, Muscular Dystrophy, cerebral injuries and other progressive neurological conditions.

*The care centre specialises in the following categories. Residents must have a primary neurological condition to be admitted, however the centre can provide care for additional mental and physical health needs.*
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Care Provided by PJ Care Mallard House Neurological Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact PJ Care Mallard House Neurological Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact PJ Care Mallard House Neurological Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • James Murray (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (51)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Warmly welcome family and friends to visit the care centre, as believe staying connected with loved ones is essential to the well-being and happiness of residents. Care centre is open for visits throughout the week, and encourage you to spend meaningful time with your loved ones in comfortable and inviting spaces. Whether you wish to enjoy a cup of tea in the lounge, take a walk in the beautiful gardens, or join in with one of the planned activities, aim to make every visit a positive and enjoyable experience. The friendly team is always on hand to support you and ensure that your time here is as special as possible.

Parking

  • Free on-site parking at centre.

PJ Care Mallard House Neurological Care Centre Reviews (15)

9.5

PJ Care Mallard House Neurological Care Centre has a Review Score of 9.5 (9.512) out of 10, based on 11 reviews in the last 2 years.
Over all time PJ Care Mallard House Neurological Care Centre has 15 reviews.

Overall Experience
  • 11
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Date Published
  • 15
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  • 11
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Reviewer Connection to PJ Care Mallard House Neurological Care Centre
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Total of 15, showing 1-15
Review from A S (Wife of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff there have a very difficult job as all of the residents have different needs. The residents have very challenging behaviour and can be very difficult to handle at times. More staff would be helpful but overall they do an admirable job in very difficult situations and provide the best care
that they can.
Reply from Shaun OGara, Director of Operations and Registered Manager at PJ Care Mallard House Neurological Care Centre
Thank you for taking the time to share your thoughts and observations. We truly appreciate your recognition of the dedication and care our staff provide, especially given the complex and often…read more
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Review from Wendy W (Sister of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just returned home after attending a wonderful social gathering at Mallard House. The theme was the Wild West and much care had been taken in preparing the garden for the event, with decorations, props and country music. The food was the usual very high standard, delicious, well presented and
a variety of main courses, desserts and drinks to suit all tastes. I always feel welcome and I value these opportunities to spend time with my brother, other residents, families and staff in a relaxed atmosphere. Well done to all involved in the organisation.
Reply from Shaun OGara, Director of Operations and Registered Manager at PJ Care Mallard House Neurological Care Centre
Thank you so much for your kind and thoughtful words following the Wild West-themed gathering at Mallard House. Were absolutely delighted to hear that you had such a positive experience.Our team put a…read more
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Review from Elizabeth H (Mother of Resident) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my son on the day of the summer barbecue. The atmosphere was very friendly, the food excellent and the staff very attentive to the patients without visitors. We were lucky to have a sunny day so all the patients were able to sit or walk in the garden!
Reply from Sara Zielinska, Quality Administrator at PJ Care Mallard House Neurological Care Centre
Thank you for visiting at the time of our annual summer barbecue, and we are glad you enjoyed it! We aim to have a themed outdoorsy celebration like that annually, and if weather does not allow us, we…read more
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Review from A H (Husband of Resident) published on 4 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
PJ Care looks after my wife very well despite her challenging behaviour. The day rooms can get quite noisy. A quiet room for the quieter residents would be good. Communication with staff, I'm not always sure who to speak to to get a full update on my wife. A nominated member of staff for each resident
might help.
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Review from Katie C (Wife of Resident) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is a wonderful place full of caring and compassionate staff at all levels. They have treated my husband with the utmost dignity and strive to meet his needs daily. I would thoroughly recommend this home.
Reply from Sara Zielinska, Quality Administrator at PJ Care Mallard House Neurological Care Centre
Thank you for the very kind words! And in taking the time to give our staff this feedback, it is greatly appreciated.
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Review from S C (Mother of Resident) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, professional staff that are always helpful and welcoming. They treat our son with kindness and care while ensuring his dignity.
Reply from Sara Zielinska, Quality Administrator at PJ Care Mallard House Neurological Care Centre
Thank you for taking time in leaving us a kind comment regarding care provided to your son in our facility.
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Review from C W (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at Mallard House since November 2006 and in that time he has hands down always been treated with dignity, care and respect. I have grown up seeing him well looked after in a facility that always surpasses my expectations - 10-fold! The current management has supported me
whenever I visit and I know the care dad receives is second to none. Thank you!
Reply from Chloe ONeill, Social Media Partner at PJ Care Mallard House Neurological Care Centre
Hi there, it really warms our hearts to read your comments and that you feel content with the care being provided to your father. It's great to know that our management is offering support to you…read more
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Review from Wendy W (Sister of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been cared for at Mallard House for 18 years. I have been happy with the care and the compassion provided by the staff. He is treated with dignity and kindness. His health is monitored well and treatment provided as necessary. Communication between PJ Care and family is generally very
good. Regular updates and opportunities to meet and discuss any issues/concerns resolved very quickly.
Reply from Chloe ONeill, Social Media Partner at PJ Care Mallard House Neurological Care Centre
Hi there, thank you for your lovely words. It is a pleasure to care for your brother and we are so happy to hear you are content with the care we provide. If you need any further support, please know…read more
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Review from Christine S (Sister of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at PJ Care are very kind and helpful. They know my brother and other residents very well and treat him (them) with great dignity and respect. The barbecue event on the 10th of August was excellent. A lot of time and trouble had been taken to make the event a success. The food was delicious
and plentiful. The music was great and really added to the positive atmosphere. Thank you very much.
Reply from Chloe ONeill, Social Media Partner at PJ Care Mallard House Neurological Care Centre
Hi there. Thank you for your lovely words, it's really appreciated. We are so glad to hear you enjoyed the event, it was a wonderful day. Our team are always here to support you.
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Review from Tania R (Daughter of Resident) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Mallard House for six years. He has been well looked after, in what is a calm and friendly atmosphere. The specialist teams helped him enormously to live a full and happy life, as independently as he can, while still watching over him and keeping him safe. The trips out, plus the
entertainers who visit are all very talented, friendly and stimulating. A wonderful team.
Reply from Sara Zielinska, Quality Administrator at PJ Care Mallard House Neurological Care Centre
Thank you for the kind words. The whole team at Mallard House does their best to ensure the atmosphere is kept to its utmost friendly yet professional, so this is appreciated when spotted.
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Review from Jessica D (Daughter of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
They do everything they can to make patients comfortable and for them to receive the best care possible for their conditions. The staff are great, fun-loving and kind. Family's are updated and welcomed. I know my mum's condition would be much worse without them.
Reply from Sara Zielinska, Quality Administrator at PJ Care Mallard House Neurological Care Centre
Thank you for such kind words. We strive to provide the best care and create a lovely atmosphere all-round.
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Review from Jacqueline R (Sister of Resident) published on 8 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to emphasise how wonderful the carers and other staff at PJ Care, Mallard House are. I have visited my sister in the safety of the pod since March 2020. Although I miss visiting her in her room and having hugs, the home has done its best to assist me in maintaining contact.
My sister is
cared for in a kindly and friendly manner by all staff ensuring she is always happy. She may not be able to communicate however I can see in her eyes she is happy.
Thank you to everyone at the home for taking care and making it fun for my sister.
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Review from Carla S (Daughter of Resident) published on 17 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy that my mother is at PJ Care. The staff are so friendly and make you feel welcome.
She feels happy when they take her on day trips too. A very friendly and safe environment.
The only issue we've ever had was a dinner issue where she was fed rice on 3 occasions and wrote down beforehand
that she can't eat it. Other than that small issue, I couldn't feel happier with any other home.
Reply from Enya Lesiw, Marketing Manager at PJ Care Mallard House Neurological Care Centre
Hi Carla, thank you for taking the time to complete a review and for your kind comments. We strive to ensure everyone feels welcome in all of our centres, so to hear your comments regarding friendly…read more
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Review from Matthew D (Son of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prior to placing my mother in Mallard House we visited and reviewed c. five different care homes/facilities.
Everything from the initial assessment, facilities, staff, cleanliness, etc. stood Mallard House on a higher league to the other homes.
The level of knowledge, care, staffing is excellent and
really helped to ease my concerns.
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Review from Alexandra W (Daughter of Resident) published on 8 August 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Mallard House since the middle of May 2017. She suffers from LBD (Lewy Body Dementia) and although only officially diagnosed in January 2017 has deteriorated very rapidly.
She has moments of real highs and lows emotionally, displaying challenging behaviour, then tears, then laughter.
A real roller coaster for her and the people who care for her. She also has trouble with her speech and now requires one to one care for all her daily needs.


We have nothing but praise for the care that she has received so far at Mallard House. The staff are all so very kind with her, despite her challenges, and she is very well looked after and cared for. She settled very quickly into her new environment when she moved there, and it was clear from the start that the staff are highly trained and used to looking after people with varying degrees of mental illness.
It is a relief knowing that she is in a safe and caring home.

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Current Review Score: 9.5 (9.512)

Overview of Review Score

The Review Score of 9.5 (9.512) out of 10 for PJ Care Mallard House Neurological Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.512 for PJ Care Mallard House Neurological Care Centre is calculated as follows: ( (74 Excellents x 5) + (41 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 125 Ratings = 4.512
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for PJ Care Mallard House Neurological Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

James

James Murray

Job Title: Registered Manager Joined: 2024

I began my career at St Andrew’s Hospital in Northampton working on the brain injury admissions unit as a Rehab Assistant gaining experience in brain injury, early onset dementia, and Huntington’s Disease. I then trained as a mental health nurse with placements across various services and continued to my work across various wards at St Andrew’s on the staff bank. Once qualifying I worked on one of the PICU (Psychiatric Intensive Care Unit) as a staff nurse and senior staff nurse before graduating to a Deputy Manager role on a Forensic Learning Disability Secure Unit both with St Andrew’s.
 
I then joined the NHS as a Mental Health Lead Practitioner in a new team called the Integrated Response Hub which offered 24/7 mental health support through telephone services and Crisis Café drop-in centres where would base ourselves at Mind and people in crisis could come in for support covering the Northamptonshire area. We also covered the night shift for the Crisis Team and ran the Hospital at Home programme where people would receive 1-2 weeks of support at home to try to avoid admission into the hospital. I stayed with the NHS and became a community psychiatric nurse in the Wellingborough team.
 
I commenced work for Elysium Healthcare becoming a ward manager on a brain injury rehabilitation unit in Daventry, supporting residents to regain as much independence as possible.
 
Since joining PJ Care as a Registered Manager I have been impressed by the passion of the team within all disciplines of the service, from the food provided by the kitchen and the day-to-day care to the senior management team’s focus on resident experience. PJ Care has developed a tool to revolutionise care, WIDI (Wellbeing in Dementia Inventory) this innovative technology will help support us in providing the best care possible for the residents.

Frequently Asked Questions about PJ Care Mallard House Neurological Care Centre

What types of Care is PJ Care Mallard House Neurological Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does PJ Care Mallard House Neurological Care Centre have?

There are 51 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at PJ Care Mallard House Neurological Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is PJ Care Mallard House Neurological Care Centre to the centre of Milton Keynes?

2.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact PJ Care Mallard House Neurological Care Centre to verify any information. View our terms and conditions. PJ Care Mallard House Neurological Care Centre has an Enhanced Service - more info.