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- PJ Care Mallard House Neurological Care Centre care home






Mallard House is a purpose-built neurological care home located in Grange Farm, Milton Keynes, with easy access to shops, leisure facilities, and public transport.
Mallard's multi-disciplinary care team ensures residents receive high-quality, person-centred care, supporting their physical, psychological, and social well-being to maintain the best possible quality of life.
Mallard also has dedicated and highly motivated activity teams who provide residents with a variety of therapeutic activities reflecting their personal hobbies/interests.
Mallard is...
Care Provided by PJ Care Mallard House Neurological Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact PJ Care Mallard House Neurological Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Willinbrook
- Private Owned
Person in charge
- James Murray(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
- Number of floors: 2
Room Information
- Single Rooms (51)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (51)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Warmly welcome family and friends to visit the care centre, as believe staying connected with loved ones is essential to the well-being and happiness of residents. Care centre is open for visits throughout the week, and encourage you to spend meaningful time with your loved ones in comfortable and inviting spaces. Whether you wish to enjoy a cup of tea in the lounge, take a walk in the beautiful gardens, or join in with one of the planned activities, aim to make every visit a positive and enjoyable experience. The friendly team is always on hand to support you and ensure that your time here is as special as possible.
Parking
- Free on-site parking at centre.
PJ Care Mallard House Neurological Care Centre Reviews (15)
PJ Care Mallard House Neurological Care Centre has a Review Score of 9.3 (9.287) out of 10, based on 11 reviews in the last 2 years.
Over all time PJ Care Mallard House Neurological Care Centre has 15 reviews.
The staff there have a very difficult job as all of the residents have different needs. The residents have very challenging behaviour and can be very difficult to handle at times. More staff would be helpful but overall they do an admirable job in very difficult situations and provide the best care that they can.
Thank you for taking the time to share your thoughts and observations. We truly appreciate your recognition of the dedication and care our staff provide, especially given the complex and often challenging needs of our residents.Id like to reassure you that we take staffing very seriously and use a...
I have just returned home after attending a wonderful social gathering at Mallard House. The theme was the Wild West and much care had been taken in preparing the garden for the event, with decorations, props and country music. The food was the usual very high standard, delicious, well presented and a variety of main courses, desserts and drinks to suit all tastes. I always feel welcome and I value these opportunities to spend time with my brother, other residents, families and staff in a relaxed atmosphere. Well done to all involved in the organisation.
Thank you so much for your kind and thoughtful words following the Wild West-themed gathering at Mallard House. Were absolutely delighted to hear that you had such a positive experience.Our team put a great deal of heart into preparing the eventfrom the garden decorations and music to the food and...
I visited my son on the day of the summer barbecue. The atmosphere was very friendly, the food excellent and the staff very attentive to the patients without visitors. We were lucky to have a sunny day so all the patients were able to sit or walk in the garden!
Thank you for visiting at the time of our annual summer barbecue, and we are glad you enjoyed it! We aim to have a themed outdoorsy celebration like that annually, and if weather does not allow us, we move these events inside. Please always look out for flyers around the units, if you wanted to join in with the family members.
PJ Care looks after my wife very well despite her challenging behaviour. The day rooms can get quite noisy. A quiet room for the quieter residents would be good. Communication with staff, I'm not always sure who to speak to to get a full update on my wife. A nominated member of staff for each resident might help.
This home is a wonderful place full of caring and compassionate staff at all levels. They have treated my husband with the utmost dignity and strive to meet his needs daily. I would thoroughly recommend this home.
Thank you for the very kind words! And in taking the time to give our staff this feedback, it is greatly appreciated.
Friendly, professional staff that are always helpful and welcoming. They treat our son with kindness and care while ensuring his dignity.
Thank you for taking time in leaving us a kind comment regarding care provided to your son in our facility.
My father has been a resident at Mallard House since November 2006 and in that time he has hands down always been treated with dignity, care and respect. I have grown up seeing him well looked after in a facility that always surpasses my expectations - 10-fold! The current management has supported me whenever I visit and I know the care dad receives is second to none. Thank you!
Hi there, it really warms our hearts to read your comments and that you feel content with the care being provided to your father. It's great to know that our management is offering support to you also, we are always here.
My brother has been cared for at Mallard House for 18 years. I have been happy with the care and the compassion provided by the staff. He is treated with dignity and kindness. His health is monitored well and treatment provided as necessary. Communication between PJ Care and family is generally very good. Regular updates and opportunities to meet and discuss any issues/concerns resolved very quickly.
Hi there, thank you for your lovely words. It is a pleasure to care for your brother and we are so happy to hear you are content with the care we provide. If you need any further support, please know the team is always here for you.
The staff at PJ Care are very kind and helpful. They know my brother and other residents very well and treat him (them) with great dignity and respect. The barbecue event on the 10th of August was excellent. A lot of time and trouble had been taken to make the event a success. The food was delicious and plentiful. The music was great and really added to the positive atmosphere. Thank you very much.
Hi there. Thank you for your lovely words, it's really appreciated. We are so glad to hear you enjoyed the event, it was a wonderful day. Our team are always here to support you.
My father has been at Mallard House for six years. He has been well looked after, in what is a calm and friendly atmosphere. The specialist teams helped him enormously to live a full and happy life, as independently as he can, while still watching over him and keeping him safe. The trips out, plus the entertainers who visit are all very talented, friendly and stimulating. A wonderful team.
Thank you for the kind words. The whole team at Mallard House does their best to ensure the atmosphere is kept to its utmost friendly yet professional, so this is appreciated when spotted.
They do everything they can to make patients comfortable and for them to receive the best care possible for their conditions. The staff are great, fun-loving and kind. Family's are updated and welcomed. I know my mum's condition would be much worse without them.
Thank you for such kind words. We strive to provide the best care and create a lovely atmosphere all-round.
My sister is cared for in a kindly and friendly manner by all staff ensuring she is always happy. She may not be able to communicate however I can see in her eyes she is happy.
Thank you to everyone at the home for taking care and making it fun for my sister.
She feels happy when they take her on day trips too. A very friendly and safe environment.
The only issue we've ever had was a dinner issue where she was fed rice on 3 occasions and wrote down beforehand that she can't eat it. Other than that small issue, I couldn't feel happier with any other home.
Hi Carla, thank you for taking the time to complete a review and for your kind comments. We strive to ensure everyone feels welcome in all of our centres, so to hear your comments regarding friendly staff means a huge amount to us! Thank you for your feedback regarding meal times - our kitchen are...
Everything from the initial assessment, facilities, staff, cleanliness, etc. stood Mallard House on a higher league to the other homes.
The level of knowledge, care, staffing is excellent and really helped to ease my concerns.
She has moments of real highs and lows emotionally, displaying challenging behaviour, then tears, then laughter. A real roller coaster for her and the people who care for her. She also has trouble with her speech and now requires one to one care for all her daily needs.
We have nothing but praise for the care that she has received so far at Mallard House. The staff are all so very kind with her, despite her challenges, and she is very well looked after and cared for. She settled very quickly into her new environment when she moved there, and it was clear from the start that the staff are highly trained and used to looking after people with varying degrees of mental illness.It is a relief knowing that she is in a safe and caring home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 September 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 09 Jan 2025
Congratulations to James Murray, now officially registered with the Quality Care Commission as Manager at Mallard House. James comes to PJ Care with a wealth of experience in mental health,...
- 27 Sep 2024
The first centre to lead the summer festivities for family and friends and residents was Mallard House. The centres’ staff team across all departments from care, administration, management, housekeeping and...
- 10 Sep 2024
Mallards is celebrating its ‘best-ever’ medication inspection following a visit by the Integrated Care Board's (ICB, formerly the CCG) Pharmacy Technician. Registered Manager at Mallard House, Shaun O’Gara said: “I'm...
There are no upcoming events for PJ Care Mallard House Neurological Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for PJ Care Mallard House Neurological Care Centre.
Accreditations
There are no accreditations posted yet for PJ Care Mallard House Neurological Care Centre.
Meet the Team (1)

I then joined the NHS as a Mental Health Lead Practitioner in a new team called the Integrated Response Hub which offered 24/7 mental health support through telephone services and Crisis Café drop-in centres where would base ourselves at Mind and people in crisis could come in for support covering the Northamptonshire area. We also covered the night shift for the Crisis Team and ran the Hospital at Home programme where people would receive 1-2 weeks of support at home to try to avoid admission into the hospital. I stayed with the NHS and became a community psychiatric nurse in the Wellingborough team.
I commenced work for Elysium Healthcare becoming a ward manager on a brain injury rehabilitation unit in Daventry, supporting residents to regain as much independence as possible.
Since joining PJ Care as a Registered Manager I have been impressed by the passion of the team within all disciplines of the service, from the food provided by the kitchen and the day-to-day care to the senior management team’s focus on resident experience. PJ Care has developed a tool to revolutionise care, WIDI (Wellbeing in Dementia Inventory) this innovative technology will help support us in providing the best care possible for the residents.
Frequently Asked Questions about PJ Care Mallard House Neurological Care Centre
What types of Care is PJ Care Mallard House Neurological Care Centre registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does PJ Care Mallard House Neurological Care Centre have?
There are 51 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at PJ Care Mallard House Neurological Care Centre?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is PJ Care Mallard House Neurological Care Centre to the centre of Milton Keynes?
2.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact PJ Care Mallard House Neurological Care Centre to verify any information. View our terms and conditions. PJ Care Mallard House Neurological Care Centre has an Enhanced Service -more info.