Allenbrook Nursing & Residential Care

Our experience of Allenbrook is through a friend being a resident there over the last two years and a parent who was a resident for three happy years twelve years ago. Both experiences were extremely good.

My 104 year old mother has been a resident at Allenbrook since 2019! She loves Allenbrook and enjoys a joke with the amazing staff! Such a relief for the family to know she is happy.

On the whole we are pleased with everything, espeically with the warm welcome received by all staff. The staff deserve credit for their entertainment work.

Great communication. Dad is monitored well and seems very happy. Nice surroundings. Very homely. Caring staff. Activities seem fun, and he enjoys the food. Cost is always an issue, but that's care for you.

My mother spent the last eight months of her life in Allenbrook and I was blown away by the care she received. Despite not really wanting to remain in this world, my Mum developed great relationships with all the staff who were so kind and caring right up until her last breaths. The whole staff team felt like one big, happy family. Her room was delightful, the food was good (we even got to eat it sometimes when visiting) and the admin team were superb at keeping in touch with me and my siblings whenever there was a problem. Several of the staff even attended my mother's funeral which was very heartwarming. We couldn't have asked for more from a nursing home.

My parents went to Allenbrook Nursing Home for a respite period. My father deteriorated during his stay and died there. He was receiving palliative care before he moved in and was already unwell prior to his arrival. My parents were resistant the move and found leaving their home traumatic. My father fell during the night within the first 24 hours of his stay. He had dementia and his mobility was poor which he did not understand. We were all upset by this fall. I appreciate that without a 1:1 24 hour 'watch', it was almost impossible to prevent this, however, we felt that with more night staff on duty, this possibly could have been prevented. The staff nurse rang me the next day and gave a full explanation and apology. Apart from this incident, we found the nurses, the carers, the domestic cleaners, the reception staff and the managers extremely kind, caring, skilled, experienced, warm and helpful and so supportive. His end of life care was exemplary. Nothing was too much trouble. Thank you so much.

The building and gardens were a little tired looking and the layout of the day room made it like a waiting room, but on the whole it was a good experience and the kind staff give the home a warm, homely feel.

My mother went into Allenbrook in April last year, prior to going in she was extremely resistant to giving up her independent living, but the level of help and support and reassurance given to her was way beyond anything we expected in the end the transition went really well, the place is beautiful, the staff are so caring the rooms are lovely and the community-based activities made her settle in from day one, we made daily checks on her and nothing was too much trouble in keeping us up to date on how it was going, we visited daily for the first few days and bearing in mind this was still very much in COVID times every effort was made to accommodate both her and our needs. The whole thing was a pleasure and I can only convey my heartfelt thanks.

This is one of the best care homes that I have visited.

I am so happy and grateful for the care and commitment of everyone involved with the home.

My grandmother has been a resident of Allenbrook for more than seven years now and I cannot praise the nursing home enough. The facility is well set up and professionally run. The staff are caring, considerate and have responded to the varying and changing needs of my grandmother over a number of years. Meals seem tasty and entertainment is well established and delivered several times throughout the week. As the Trustee to my Gran, I deal with the accounting department and they are always responsive and accurate. If I had to be in a nursing home myself (hopefully at least 40 years from now) I would be happy to be relocated to Allenbrook.

We do miss visiting but know Mum is in good hands, and we look forward to spending time in the garden with Mum having tea parties in the future and thanking everyone personally.

I highly recommend Allenbrook Nursing Home. The manager and his team are fantastic; the home has a good, caring and friendly atmosphere; everyone seems very happy there, staff and residents alike. My family are so pleased we chose this home.

On all my visits to this home, my mother has appeared well presented, clean and happy to the degree that her dementia allows. The staff are always most welcoming, helpful and forthcoming with answers to any questions I may have. The ability to access, via the relative's website, daily updates on all aspects of her daily care is particularly welcoming, given my remote location from the home. Should any cause for concern occur regarding mothers' health, I always receive an immediate 'phone call from a member of staff to keep me fully informed! This has been the case throughout her stay, which has now covered the past three years.

Allenbrook has responded amazingly well to the COVID-19 outbreak. The home stopped all visitors earlier than many other homes, showing they keep up to date and ahead of the game on patient care. It has been very hard not to be able to visit my father, but I can ring every day. It is clear from talking to him that his mental health remains very good; which is a tribute to the time and care that the excellent staff are delivering in these very challenging times. For very good quality care, including nursing care, in the area; I would thoroughly recommend Allenbrook Nursing Home.

Our stepmother has now been at the Allenbrook for just over a year. She is increasingly frail and now largely bedridden. Throughout her time there, she could not have better care. I pay tribute to the staff who are not only well organised and professional but are ever positive in their work. The place has a warm feel about it. She seems genuinely happy to be there, and this gives us great peace of mind. The Allenbrook has handled the current Covid-19 epidemic with great skill and throughout has communicated very well with us. So far no cases - thank goodness.

Well organised and very friendly, and are looking after my husband extremely well.

All the staff showed enthusiastic support to all the residents at this time and this mutual respect shows that we do not take them all for granted.

I moved my brother from his previous nursing home in July 2018. At that nursing home, he was left in his room all day, I suspect sedated and fast becoming a bedridden 'vegetable'. However, since moving to Allenbrook, his general demeanour and mental capability have improved beyond all recognition/expectation, due somewhat to the care and general expertise of every member of staff. It is truly gold-plated care.

The place is not purpose built but a converted Manor House so the common rooms are relatively small but it has a homely feel that you might not get in a modern facility.