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Dunwood Manor

Sherfield English, Romsey, Hampshire SO51 6FD
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I would like to thank all the staff for their care and professionalism in looking after dadP H(Son of Resident/Service User)
Dunwood Manor, Romsey
Dunwood Manor, Romsey
Dunwood Manor, Romsey

Situated just outside Romsey Dunwood Manor is a grand country house set in 12 acres of grounds.

The home has two independent wings to cater for residents with different needs.

Beeches offers a secure wing and gardens for residents of any age with dementia.

Willows offers general nursing care, respite and specialist palliative care to residents.

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Care Provided by Dunwood Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,500N/A
Residential Dementia CareFrom £1,500N/A
Nursing CareFrom £1,500N/A
Nursing Dementia CareFrom £1,500N/A

Fees are dependent on facilities within room and assessment

Contact Dunwood Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Dunwood Manor Romsey Ltd
  • Private Owned

Person in charge

  • Trudy Moore (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2000
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (21)
  • Couples/Companion Rooms with ensuite Wet Room (3)

Visiting

  • There is no restriction on visiting. If visiting outside of normal hours please call in advance so that the team know that you will be visiting.

Parking

  • Parking is available outside the entrance to Dunwood Manor Nursing Home. It is shared with the adjacent Waverley Lodge Nursing Home. If parking spaces are all full continue past Waverley Lodge to the small car park on the left

Dunwood Manor Reviews (37)

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9.2

Dunwood Manor has a Review Score of 9.2 (9.216) out of 10, based on 10 reviews in the last 2 years. Over all time Dunwood Manor has 37 reviews.

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Showing 37 reviews matching selected criteria
Review from Chrissie C (Daughter of Resident) published on 30 January 2023 Submitted via Website
Overall Experience

I cannot express in words how kind, caring and helpful the manager and the team have been. My mother was admitted for end of life and they have made a distressing situation easier to deal with. Their help with paperwork has been invaluable as this is a time of huge stress and worry. An empathetic and kind team from cleaners to management and it shines through!

Reply from Helen Jones, CEO at Dunwood Manor

Hello. Thank you for your feedback. Whilst we always value feedback at any time, for you to provide your feedback at the time of your loss is an extremely kind gesture, which we appreciate. I am so pleased you've found our lovely colleagues in Dunwood so supportive and helpful. They will be very...  

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Review from Jim B (Husband of Resident) published on 16 December 2022 Submitted via Postal Card
Overall Experience
My wife was admitted for assessment.
She was unable to leave her bed so was excluded from social activities.

As a result, she lacked stimulation, except at meal times.

Reply from Helen Jones, CEO at Dunwood Manor

Hello, Thank you for taking the time to provide us with your review. I appreciate your positive responses regarding the staff, cleanliness and overall experience. I also note the opportunity for us to ensure all residents are included in daily activities. We will work on improving this immediately. Many thanks for your review.

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Review from Caroline C (Wife of Resident) published on 14 December 2022 Submitted via Postal Card
Overall Experience
Dunwood Manor has a very welcoming feel to it. Staff and management are very friendly and supportive to both myself and my husband.

Nothing is too much trouble for them, I feel reassured that my husband is getting very good care. The care staff and nurses are extremely professional, very kind and patient to all the residents whilst dealing with some challenging behaviour! I visit most days, this is my honest review.

Reply from Jan Cresdee, Manager at Dunwood Manor

Thank you so much for your lovely review. The team work hard to support everyone and we thank you for your valued feedback at all times. It's great to see you daily and you're welcome at any time. It was lovely to catch up with you at the Christmas Party last Saturday.

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Review from Paul H (Partner of Resident) published on 7 December 2022 Submitted via Website
Overall Experience

I have visited my partner weekly in Dunwood Manor over the past 18 months. She is bedbound and has Dementia. The quality of care has improved considerably over the past 6 months and staffing levels have increased. My visit today (23/11), was typical of the great care and compassion that staff have shown in that she was given a facial and a manicure whilst I was visiting. At 3 pm the tea trolly arrived with lots of goodies in the form of cakes and biscuits. The friendly care assistant knew exactly how she likes her tea and also provided yoghurt and cake. She really enjoyed the offerings and the carer assisted her in a very cheerful and professional manner. Her room was neat, tidy and clean and various personal items were placed where she could see them. During my visit, the Deputy Manager and two care assistants came to check that all was well, and it was. I am content that she is being given excellent care and that a detailed care plan is in place and being executed fully.

Reply from Jan Cresdee, Manager at Dunwood Manor

Thank you, Paul, for your feedback which is appreciated by the Dunwood Team. We are so pleased to hear that the facial and manicure were much enjoyed and that all was well.

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Review from N B (Wife of Resident) published on 28 November 2022 Submitted via Postal Card
Overall Experience

We were very fortunate that there was a room available for my husband when Alzheimer's disease forced us to consider full-time care. Since then, his condition has improved enormously which I put down to medication and good nursing care from the staff. I have been kept fully informed of all mishaps and relieved that he has access to prompt medical attention. While respecting Covid restrictions, it has been easy for me, family and friends to visit him. My husband manages to be fairly cheerful, despite the frustrating limitations of his illness and we are all feeling happier, knowing that he is in safe hands.

Reply from Jan Cresdee, Manager at Dunwood Manor

Thank you, we all appreciate your valuable feedback. It was lovely to see you all go out as a family on Saturday. Thankfully, the Covid restrictions are less now and more visitors are coming into the home, which is good news for everyone.

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Review from David C (Husband of Resident) published on 21 November 2022 Submitted via Website
Overall Experience
My wife greatly enjoyed her time spent at Dunwood Manor.
She experienced a very high level of care and good relations with the staff.
She is confined to bed but fully mentally alert, which meant she quite naturally, quite often got frustrated with her situation - the staff managed that aspect extremely well.
She looked forward to and received a daily visit from me; I am the only family member within striking distance.
Unfortunately, she has had to leave the home due entirely to difficulties with the restricted visiting times.

Very regrettable.

Reply from Helen Jones, CEO at Dunwood Manor

Hello, thank you for your kind words. Our team in Dunwood are really attentive, and the ladies are a great management team. We wish you and your wife all the very best for the future and thank you for spending time with us. Our very best wishes.

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Review from W K (Daughter of Resident) published on 6 October 2022 Submitted via Postal Card
Overall Experience

Whilst Mum was in the hospital and needed a care home, Dunwood Manor acted very promptly in assessing Mum and getting her into the home in a timely fashion. They have been very efficient, helpful and caring in what was a very stressful time.

Reply from Helen Jones, CEO at Dunwood Manor
Hello

Thank you for taking the time to provide us with this review. We recognise that our service extends beyond the resident to encompass providing service and support to the family and friends involved in the placement and overall care decisions. I am so very glad we've been supportive for all of you. My very best wishes to you and your family, Helen

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Review from Christine B (Sister of Resident) published on 22 August 2022 Submitted via Website
Overall Experience

My brother is a resident at Dunwood Manor having been there since July 2021. The nursing staff have been brilliant, my brother is not an easy man and since having Alzheimer's has become even more difficult and they have shown patience and kindness always. In the first few months of 2022, some things at the home did not appear to be functioning as normal and communications were not being made making me feel slightly uneasy as I was not certain what was happening. It became apparent that the manager has left and therefore the deputy manager was having to deal with everything. A new manager has now been appointed and in the last couple of months, things at the home have greatly improved. Communications have improved dramatically and I now feel calm and optimistic about the home's future and my brother's future there which is reassuring and very welcome after some months of uncertainty.

Reply from Helen Jones, CEO at Dunwood Manor
Hello,

Thank you for taking the time to give us such a comprehensive review. I am so glad you have noticed improvements in communications. Our new manager is an excellent addition to our clever, caring happy team. My very best wishes to your family and thanks again for the review, Helen.

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Review from M W (Son of Resident) published on 10 December 2021 Submitted via Postal Card
Overall Experience

I was totally against my mother going into any care home. The way my mother has been treated is better than I could ever have expected. The staff have been wonderful with our mother and very supportive with myself and my sister in a very difficult time for us all. Thank you all so much you work so hard and are such nice people.

Reply from Helen Jones, CEO at Dunwood Manor
Hello,

Thank you very much for your review of our home and service. I realise I am biased but I do think the team in Dunwood is extremely caring and supportive of families as well as the residents. Your comments are really appreciated, it makes such a difference to us all. With my very best wishes and thanks, Helen.

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Review from Katrina R (Daughter of Resident) published on 6 September 2021 Submitted via Website
Overall Experience

My mum has been at Dunwood Manor for two years now. I visited several other dementia registered homes in the area before settling on Dunwood to move my mother into from the North of England. The matron was very supportive throughout the whole potentially daunting process. Mum settled in well and the senior staff worked with us to resolve any teething problems. By the end of the first week, Mum had been out in the minibus on a forest drive. Stimulation and activities are important for Mum's quality of life as her dementia progresses and the activities coordinators work hard to engage her appropriately. When Covid-19 struck I felt confident that even though I couldn't see her for months, having placed Mum in their care she would be safe and well looked after. I have been impressed with how well the home has handled the challenges of the pandemic. Mum responds well to the care staff so I know that she is comfortable, confident and supported in a lovely, hotel-like setting.

Reply from Helen Jones, CEO at Dunwood Manor
Hello,
Thank you for your review of Dunwood Manor. We completely agree with you that stimulation and activities, going out and about as the rest of us do, is really important element for quality of life.

Management of the challenges through the pandemic was very difficult for everyone. We are...  

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Review from P H (Son of Resident) published on 5 August 2021 Submitted via Postal Card
Overall Experience

I would like to thank all the staff for their care and professionalism in looking after dad. Their attentiveness and friendliness towards him made him very comfortable there. The roo although tired was clean and he loved looking out of the large window. Thank you.

Reply from Helen Jones, CEO at Dunwood Manor
Hello,

Thank you very much for taking the time to provide your review. We are very fortunate to have the Dunwood Manor team, they are very professional and they genuinely enjoy the company of the residents. It's a happy friendly environment. With reference to the room being tired, we are all...  

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Review from Lynne T (Friend of Resident) published on 20 July 2021 Submitted via Website
Overall Experience

Dunwood Manor is an amazing care home which has gone above and beyond for my dear ex-neighbours. My friend was discharged from hospital to Dunwood back in February for end of life care, his wife of 75 years had never been without him, they were soul mates, added to this his wife had not left her home for twenty years. Realising they could not be apart it was arranged for his wife to join him, all this during Covid, but the wonderful team arranged for them to be in a bubble and his wife could be with him all day whilst building up a relationship with the staff and her new surroundings. When my friend passed away the staff again were amazing, they were supportive, caring and compassionate and absolutely wonderful in helping his wife through her grief and helping her adjust to her new life. A couple of months on and his wife is now joining in with the many activities and trips, she has made a friend in a new resident, today when I visited she was at a cheese/wine/music afternoon and came into the visitor's room humming along. An outstanding care home.

Reply from Helen Jones, CEO at Dunwood Manor
Hello,

Thank you for your review. What a wonderful love story and equally heartwarming for our lovely Dunwood team is your recognition of their efforts and how they have supported both residents so well. Thank you very much for taking the time to provide this review.

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Review from Terry D (Husband of Resident) published on 20 July 2021 Submitted via Website
Overall Experience

My wife was in Dunwood Manor for two weeks respite care after leaving the hospital for treatment for a fractured hip. The idea was to get her stronger before coming home. The stay was not a success. The day staff were friendly and helpful but were generally too busy to give her the help that she needed walking to build up her strength. There were problems getting her sleeping tablets even though she had been using them in hospital. It took over a week to get a prescription from the doctor. The night staff were generally unfriendly, she was on strong diuretics and needed the toilet frequently. They were generally unhelpful about this and on one occasion let her lie in her own urine. After ten days she fell out of bed (there was no guardrail) and fractured a bone in her shoulder. She is now back in the hospital. She will not be returning to Dunwood Manor.

Reply from Helen Jones, CEO at Dunwood Manor
Hello

Thank you for taking the time to provide us with your review. I am very sorry that our service let you and your wife down. Our colleagues work very hard to provide excellent service for all our residents and families and it is extremely disappointing to hear how we didn't provide that...  

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Review from Helen Y (Daughter of Resident) published on 17 June 2021 Submitted via Website
Overall Experience
My mother has been at Dunwood Manor for some time now, she has been looked after with care by all the staff there. In the last year when times have been difficult for all not once was I concerned that she would not be looked after, I am very grateful to them all.

Now things are getting back to normal, activities are back, which mums enjoys. Thank you for looking after her so well.

Reply from Helen Jones, CEO at Dunwood Manor

Thanks very much for your positive review. We're very happy to be caring for your Mother.

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Review from June H (Daughter of Resident) published on 17 June 2021 Submitted via Website
Overall Experience
After looking at a few care homes we found Dunwood Manor to be the most suited to our father's needs.
It is set in beautiful grounds and has excellent caring staff with good communication. We are kept fully informed of our father's care and any issues that may crop up.

We would definitely recommend this care home.

Reply from Helen Jones, CEO at Dunwood Manor
Thank you for your review comments June.

We're delighted you found Dunwood Manor to be a suitable home for your Dad. The grounds are great, and the staff are really terrific.

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Review from Sharon H (Daughter-in-law of Resident) published on 17 June 2021 Submitted via Website
Overall Experience
We are so happy with the care our mother receives, it’s of an outstanding quality. Staff are very kind to their residents. Nothing is too much trouble to achieve. The staff work tirelessly to make sure the residents' needs are met to the highest standard. My mother-in-law has been at the home for five years now. When her needs change we are always informed by the nurse who explains to help us keep up to date as a family. If the doctor visits we are told of any medications, changes or any ideas the doctor has to help with her medical needs.
Obviously, since Covid visiting is restricted before such times, though we could visit as often as we liked. Sometimes we visited and a singer would be entertaining the residents. The entertainment staff organise events, arts and crafts sessions, cookery and outings out to the forest etc.
The gardens are beautifully kept at Dunwood Manor, it’s a fascinating garden with lots of wildlife.

So pleased with the care, couldn’t ask for better.

Reply from Helen Jones, CEO at Dunwood Manor
Thank you for your positive review. We are delighted to have this confirmation that we're providing not only great care for your Mother but also peace of mind for you. We are extremely proud of the Dunwood Manor team, ably led by Gemma.

Thank you

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Review from Quentin S (Husband of Resident) published on 7 June 2021 Submitted via Website
Overall Experience

Since my wife was admitted to Dunwood Manor some thirteen months ago I have found the care and attention afforded to her has been exemplary. Her somewhat unexpected confinement was a difficult enough situation to adjust to but it has been made very much easier by the very kind and caring attitude of the staff at all levels. Access to see my wife has been made as easy as possible in these Covid ridden times but it is not difficult to see why those precautions were necessary and hopefully they will improve still further in due course. The home carries all of the right gradings and certification with attention being paid to personal needs and dietary requirements. For families searching for a haven for an elderly relative then Dunwood Manor should be well in focus.

Reply from Helen Jones, CEO at Dunwood Manor

Thank you for your feedback on behalf of all the Sentinel team. We greatly appreciate your comments.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (18) & Events (0)

News
  • 03 Sep 2025

    Dunwood Manor and Waverley Lodge residents, staff, families, and visitors came together to celebrate their final Summer Party in style! The amazing Cosmic Sparkle entertained everyone with favourite songs that...

  • 07 Aug 2025

    Dunwood Manor residents Sylvie and Vera had a lovely outing with activities co-ordinator Lauren to Kimbridge Barn this week! With beautiful weather on their side, they made the most of...

  • 07 Aug 2025

    Dunwood Manor residents always enjoy having visitors — and yesterday brought a whole host of special guests! Some were feathered, some were furry, and all were absolutely adorable. While it...

Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Dunwood Manor.

Accreditations

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Meet the Team (1)

Trudy Moore
Trudy MooreJob Title Registered ManagerJoined 2025

Trudy is passionate about delivering high-quality care and creating a positive, supportive environment for both residents and staff. With extensive experience in elderly care, dementia support, and team leadership, she has successfully managed and improved multiple care settings. Trudy thrives on building strong teams, implementing innovative healthcare systems, and driving meaningful improvements in service quality.

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