Dunwood Manor

I cannot express in words how kind, caring and helpful the manager and the team have been. My mother was admitted for end of life and they have made a distressing situation easier to deal with. Their help with paperwork has been invaluable as this is a time of huge stress and worry. An empathetic and kind team from cleaners to management and it shines through!

As a result, she lacked stimulation, except at meal times.

Nothing is too much trouble for them, I feel reassured that my husband is getting very good care. The care staff and nurses are extremely professional, very kind and patient to all the residents whilst dealing with some challenging behaviour! I visit most days, this is my honest review.

I have visited my partner weekly in Dunwood Manor over the past 18 months. She is bedbound and has Dementia. The quality of care has improved considerably over the past 6 months and staffing levels have increased. My visit today (23/11), was typical of the great care and compassion that staff have shown in that she was given a facial and a manicure whilst I was visiting. At 3 pm the tea trolly arrived with lots of goodies in the form of cakes and biscuits. The friendly care assistant knew exactly how she likes her tea and also provided yoghurt and cake. She really enjoyed the offerings and the carer assisted her in a very cheerful and professional manner. Her room was neat, tidy and clean and various personal items were placed where she could see them. During my visit, the Deputy Manager and two care assistants came to check that all was well, and it was. I am content that she is being given excellent care and that a detailed care plan is in place and being executed fully.

We were very fortunate that there was a room available for my husband when Alzheimer's disease forced us to consider full-time care. Since then, his condition has improved enormously which I put down to medication and good nursing care from the staff. I have been kept fully informed of all mishaps and relieved that he has access to prompt medical attention. While respecting Covid restrictions, it has been easy for me, family and friends to visit him. My husband manages to be fairly cheerful, despite the frustrating limitations of his illness and we are all feeling happier, knowing that he is in safe hands.

Very regrettable.

Whilst Mum was in the hospital and needed a care home, Dunwood Manor acted very promptly in assessing Mum and getting her into the home in a timely fashion. They have been very efficient, helpful and caring in what was a very stressful time.

My brother is a resident at Dunwood Manor having been there since July 2021. The nursing staff have been brilliant, my brother is not an easy man and since having Alzheimer's has become even more difficult and they have shown patience and kindness always. In the first few months of 2022, some things at the home did not appear to be functioning as normal and communications were not being made making me feel slightly uneasy as I was not certain what was happening. It became apparent that the manager has left and therefore the deputy manager was having to deal with everything. A new manager has now been appointed and in the last couple of months, things at the home have greatly improved. Communications have improved dramatically and I now feel calm and optimistic about the home's future and my brother's future there which is reassuring and very welcome after some months of uncertainty.

I was totally against my mother going into any care home. The way my mother has been treated is better than I could ever have expected. The staff have been wonderful with our mother and very supportive with myself and my sister in a very difficult time for us all. Thank you all so much you work so hard and are such nice people.

My mum has been at Dunwood Manor for two years now. I visited several other dementia registered homes in the area before settling on Dunwood to move my mother into from the North of England. The matron was very supportive throughout the whole potentially daunting process. Mum settled in well and the senior staff worked with us to resolve any teething problems. By the end of the first week, Mum had been out in the minibus on a forest drive. Stimulation and activities are important for Mum's quality of life as her dementia progresses and the activities coordinators work hard to engage her appropriately. When Covid-19 struck I felt confident that even though I couldn't see her for months, having placed Mum in their care she would be safe and well looked after. I have been impressed with how well the home has handled the challenges of the pandemic. Mum responds well to the care staff so I know that she is comfortable, confident and supported in a lovely, hotel-like setting.

I would like to thank all the staff for their care and professionalism in looking after dad. Their attentiveness and friendliness towards him made him very comfortable there. The roo although tired was clean and he loved looking out of the large window. Thank you.

Dunwood Manor is an amazing care home which has gone above and beyond for my dear ex-neighbours. My friend was discharged from hospital to Dunwood back in February for end of life care, his wife of 75 years had never been without him, they were soul mates, added to this his wife had not left her home for twenty years. Realising they could not be apart it was arranged for his wife to join him, all this during Covid, but the wonderful team arranged for them to be in a bubble and his wife could be with him all day whilst building up a relationship with the staff and her new surroundings. When my friend passed away the staff again were amazing, they were supportive, caring and compassionate and absolutely wonderful in helping his wife through her grief and helping her adjust to her new life. A couple of months on and his wife is now joining in with the many activities and trips, she has made a friend in a new resident, today when I visited she was at a cheese/wine/music afternoon and came into the visitor's room humming along. An outstanding care home.

My wife was in Dunwood Manor for two weeks respite care after leaving the hospital for treatment for a fractured hip. The idea was to get her stronger before coming home. The stay was not a success. The day staff were friendly and helpful but were generally too busy to give her the help that she needed walking to build up her strength. There were problems getting her sleeping tablets even though she had been using them in hospital. It took over a week to get a prescription from the doctor. The night staff were generally unfriendly, she was on strong diuretics and needed the toilet frequently. They were generally unhelpful about this and on one occasion let her lie in her own urine. After ten days she fell out of bed (there was no guardrail) and fractured a bone in her shoulder. She is now back in the hospital. She will not be returning to Dunwood Manor.

Now things are getting back to normal, activities are back, which mums enjoys. Thank you for looking after her so well.

We would definitely recommend this care home.

So pleased with the care, couldn’t ask for better.

Since my wife was admitted to Dunwood Manor some thirteen months ago I have found the care and attention afforded to her has been exemplary. Her somewhat unexpected confinement was a difficult enough situation to adjust to but it has been made very much easier by the very kind and caring attitude of the staff at all levels. Access to see my wife has been made as easy as possible in these Covid ridden times but it is not difficult to see why those precautions were necessary and hopefully they will improve still further in due course. The home carries all of the right gradings and certification with attention being paid to personal needs and dietary requirements. For families searching for a haven for an elderly relative then Dunwood Manor should be well in focus.