The Willows Care Centre in Margate is experienced in helping adults with often complex mental health, such as memory loss, helping to benefit thanks to personalised care and a living atmosphere that can be both stimulating and relaxing.
Care at The Willows is tailored to suit each resident and this enables staff to provide a person centred approach.
The Willows Care Centre is known for its homely, comfortable surroundings and a warm...
Care Provided by The Willows Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,250 - £1,350
- Self-Funded Residential Dementia Care: £1,250 - £1,350
- RESPITE Self-Funded Residential Care: £1,250 - £1,500
- RESPITE Self-Funded Residential Dementia Care: £1,250 - £1,350
Contact The Willows Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Willows Care Southern Ltd
- Private Owned
Person in charge
- Tracy Butler (Registered manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (37)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome anytime, have protected mealtimes between 12.30 and 1.30 and 4pm and 5.30
Parking
- Street Parking
The Willows Care Centre Reviews (50)
The Willows Care Centre has a Review Score of 9.3 (9.348) out of 10, based on 6 reviews in the last 2 years.
Over all time The Willows Care Centre has 50 reviews.
The manager and her team run a very organised, clean care home. My mother came to The Willows in Aug 2021. At first, she wasn’t sure but within days she was loving it. My mother has improved in health, is sleeping better and has made new friends. Highly recommended.
Hi Barry, Thank you for taking the time to leave us a positive review. It means a lot to myself and staff to know we have a happy resident and a happy relative.
My mum came to the home last year during the pandemic so we weren't able to view the home or meet with the manager or staff but I have to say the manager, along with the rest of the team, has been very supportive and understanding. They have worked so hard with my mum and she's so much happier. The residents always do a lot of activities and I often joke with my mum she has a better social life than I do now. Thank you all for looking after my mum. I know it's your job but honestly, I can see she's made so much progress since she moved here, my family and I are very grateful to the manager and all the team.
Thank you so much for taking the time to leave us a review here at The Willows. Your positive feedback and kind words go a long way and it is a pleasure to share with the team.
My aunt desperately needed somewhere safe to be with help on hand, it was very hard to find the right place but The Willows has exceeded all expectations. The staff are amazing with my aunt, they are a credit to the manager and I couldn’t be happier, having found this lovely home.
Hi Jean, thank you so much for leaving us a review, caring for your aunt is our pleasure. I will share your feedback with the team.
Since my husband has been in the care home, he has had the best care possible, from staff who have compassion and are understanding of my husband's needs. I ring the home regularly and it’s never too much trouble for them to speak to me. I can’t thank them enough for what they do for him. If I have to go into a home, that’s where I would like to go.
Good morning Grace, Thank you for taking the time to leave us a review here at The Willows, your positive feedback means a lot to me and the team. We will continue to work hard each and every day to ensure the best possible care is provided to all of our residents.
I'm treated well, and I have been well looked after.
Pleasant atmosphere and well cared for.
The home is lovely and peaceful.
The staff are so lovely, kind and caring. The have gone above and beyond with the care fro my mother and they have also taken great care of me in this difficult time.
I’m so pleased to hear you found your experience at the willows to be a positive one. I wish you all the best for the future and I will pass the positive feedback onto the team.
My beautiful mum went here for a 2-week respite placement. Everyone of the staff was welcoming, friendly and reassuring. They were very attentive and met all of Mum's needs. It took a few days for Mum to settle and she was treated with dignity and respect throughout. The food was very good and plentiful and it has a very homely atmosphere. All of my questions and wishes for Mum were dealt with quickly and professionally. It felt safe to leave my mum in the care of The Willows at such a stressful time.
Thank you for the positive feedback, Julie. I'm pleased to know we delivered a high standard of care to your mother, I will pass this feedback onto the team.
I came to The Willows on valentines afternoon for a Valentines Tea Dance, the resident was very clean and well dressed. Staff interacted with residents and guests with a welcome cup of tea for friends and family. The staff are friendly with guests and compassion and love to residents. The residents were encouraged to interact with other residents and staff. All the staff are very happy and professional within their role. Well done to all.
Thank you LB for your positive review, Valentine's day was great and enjoyed by all! It is always positive to hear that my staff are friendly and compassionate with both visitors and residents. I will pass your feedback onto the team.
Very impressed by the care and dedication of the staff. Extremely friendly and approachable people. They go that extra mile with care and support. Very much like the mix of ages, types of the staff - a good mix.
Thank you for taking the time to review The Willows Frances, your feedback is important to us as we will continue to strive for an outstanding level of care. I am pleased to hear you are very impressed by the care and dedication of the staff. Also that they are extremely friendly and approachable...
The staff are great. My mum has only been here for two weeks and she is looked after so well. The home-cooked food is good.
Thank you for taking the time to leave us positive feedback. We will continue to strive to provide a good care service to your mum. If you have anything you feel we could improve on as a service, please don’t hesitate to ask.
The decoration is nice, kind staff and nothing is ever too much, and my friend likes her meals. The ladies in the office are helpful and always smiling. The room is big with a sea view at the front.
Mum was very happy at The Willows Care Centre. All the staff are exceptional and very friendly. I cannot fault the home in any way at all, it really must be one of the best, if not the best in the Southeast. If I ever get to a stage in later life, that I need care, then The Willows Care Centre is for me.
Hi Dawn, thank you so much for your kind and considerate words. The Willows would not be able to strive for the level of care we provide without the fantastic team behind us, for which I am truly grateful. I will pass your feedback onto the team and you will always be welcome to visit us at any time.
My brother is a lot happier and enjoys all the meals at his new home and is a lot more secure with all staff.
Thank you for taking the time to review The Willows, your feedback is greatly appreciated. Please do not hesitate to use our comments and suggestions box, as we are continually aiming to improve our service.
Very nice and welcoming place, staff are all very friendly and attentive to residents and know exactly what each one needs.
We drove past The Willows in the evening and arrived unannounced the next morning to look around. Led by a young, enthusiastic management team, the staff are, without exception, kind, caring, gentle, respectful, firm, fair, professional, hard-working and compassionate.
This is where my 98-year-old aunt now lives.
They understood her initial fears. She's now enjoying plenty of good food, activities, outings, fresh air and company. The Willows care model is innovative and forward-thinking, hopefully, further investment in the building is in the pipeline.
We are so lucky to have found it.
Thank you for such for taking the time to leave positive feedback, Barbara! it means a lot to myself and the team as we strive for excellence each day. It is a pleasure caring for your Aunt and working in partnership with yourself. I will pass this review on to the team.
All the staff at The Willows are kind and caring and take good care of my dad. He has been there for just over 4 years and is currently the happiest he has been there, it is lovely to see.
Average food - could do better. Very comfortable bed. Nice sea view.
This was my first respite since my Father moved in with me in August 2018 so it was good to feel that I could leave him and not worry, which was not the case in the previous home.
Hi Natalie, thank you for taking the time to leave us a positive review, it is much appreciated. It was a pleasure to look after your father as it always has, and will be. I will pass this review onto the team.
The staff and office staff are very helpful with any questions I needed answering and I would always support any of them whenever I can.
Hi Mike, thank you for such a positive review. We try our hardest here at the willows to ensure each resident is happy, healthy and cared for to the highest standard. I will pass this feedback onto the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- Posted: Friday 18 Jul 2025We are thrilled to announce that our latest CQC report has been published, showcasing the exceptional work of our dedicated staff, under the leadership of our manager, Tracy. This report...
There are no upcoming events for The Willows Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Willows Care Centre.
Meet the Team (1)
I've been running the Willows since January 2024. I am here to support residents and families and make sure the home is run to the highest standards, and that the home is a happy and safe place for residents to reside.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows Care Centre to verify any information. View our terms and conditions. The Willows Care Centre has an Enhanced Service - more info.