Willows Care Southern Ltd

5/13 Second Avenue, Cliftonville, Margate CT9 2LL
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8.5 46 Reviews
  • Willows Care Southern Ltd, Margate
The Willows Care Centre in Margate is experienced in helping adults with often complex mental health, such as memory loss, helping to benefit thanks to personalised care and a living atmosphere that can be both stimulating and relaxing.

Care at The Willows is tailored to suit each resident and this enables staff to provide a person centred approach.

The Willows Care Centre is known for its homely, comfortable surroundings and a warm family atmosphere.
Please come and visit The Willows rather than just relying on reviews as not all families are able to leave reviews.

You are welcome to visit The Willows at any time you wish.

The care home offers flexible care options, residential long-term and respite care.

At the Willows, residents can enjoy home cooked foods suited to their individual needs and preferences. Friends and family are always encouraged to join residents at mealtimes.

Residents can take part in group activities, one-to-one personalised sessions and benefit from visiting entertainers and therapists.
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Care Provided by Willows Care Southern Ltd

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1350
  • Self-Funded Residential Dementia Care: £1150 – £1350
  • RESPITE Self-Funded Residential Care: £950 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1150 – £1350

These prices are only a guideline, please contact Willows Care Southern Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Willows Care Southern Ltd

Person in charge

  • Tracy Butler (Registered manager )

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (3)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Visitors welcome anytime, have protected mealtimes between 12.30 and 1.30 and 4pm and 5.30

Parking

  • Street Parking

Willows Care Southern Ltd Reviews (46)

8.5

Willows Care Southern Ltd has a Review Score of 8.5 (8.500) out of 10, based on 3 reviews in the last 2 years.
Over all time Willows Care Southern Ltd has 46 reviews.

Overall Experience
  • 35
  • 9
  • 2
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Date Published
  • 46
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  • 43
Reviewer Connection to Willows Care Southern Ltd
  • 15
  • 7
  • 5
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  • 2
  • 1
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Total of 46, showing 41-46
Review from Lynda M (Wife of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband stayed at The Willows for 2 weeks respite to give me a rest as his dementia has deteriorated and my health suffered.
He was extremely well looked after. The food was excellent and he was very comfortable. It was the first time he had been in residential care so it was important that he was
well looked after. Thank you.
Reply from Chris Young, Registered Home Manager at Willows Care Southern Ltd

We are extremely happy that your husband enjoyed his time with us at The Willows Care Centre, especially as it was his first time experiencing care. I will pass your complimentary feedback onto our team who I know will appreciate your kind words.

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Review from Kerry M (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has lived at The Willows just over four years so we have seen many changes. Currently, the care that he receives is of a very high standard and he is treated with dignity and respect every day. The staff are always happy to discuss any queries that we may have and always put our minds at rest
and we know that they put dad's needs first.
Reply from Chris Young, Registered Home Manager at Willows Care Southern Ltd

Dear Kerry, thank you for your feedback. We are always happy to hear that our staff are providing high-quality care. I will pass this feedback onto our team.

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Review from P S (Friend of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Room was pleasant. Cannot comment on last two domains as we were not there long enough. Our friend looked comfortable, very well cared for and was happy. The staff we met were wonderful.
The room a bit warm but that is our friends choice. Thank you for what you are doing.
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Review from Maria G (Wife of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care my husband receives at The Willows.
The care staff and management always make me feel welcome and always go above and beyond for my husband and me.
Lots of changes in the home such as decoration and the management team is very positive.
I look forward to visiting
the home.
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Review from Josephine M (Relative of Resident) published on 14 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Welcoming staff who work their hardest to ensure top quality care to all residents. Lovely atmosphere for residents and families. Couldn't fault this home at all. It's lovely to see all residents cared for and respect given to each individual as all there needs are different. Very homely atmosphere
and a lot of support available as this has been a hard time for our family. Defiantly a 5 star home!
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Review from Wendy S (Daughter of Resident) published on 7 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff work as a team and treat each resident as an individual, my dad has increased his appetite, gained some mobility and interacts well with all of the staff, he has settled very well at The Willows. Credit must be given to the Matron/Manager who ensures the smooth, safe and happy running of
the Nursing Home.
My dad arrived at The Willows with a package that involved an input from Adult Social Services that required extra staffing, this they took on board and put it into place with no problem.
Although the building and decor could be improved I would rather forego that for the exceptional standard of care that is offered to residents, the number one factor in choosing a Nursing/Care Home is the staff and it's management and this one is a clear outright winner in my opinion.
In the present climate choosing a home for a loved one is very hard, all I can say is that dad is safe, he is happy and has a great rapport with the staff, if my dad is happy then I am happy and I hope this helps anyone seeking a place for their loved one.
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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Willows Care Southern Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.875 for Willows Care Southern Ltd is calculated as follows: ( (28 Excellents x 5) + (4 Goods x 4) ) ÷ 32 Ratings = 4.875
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.625 Points relating to the number of positive Reviews for Willows Care Southern Ltd is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 3 Positive Reviews ÷ 8 = 0.375
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Tracy

Tracy Butler

Job Title: Home Manager Joined: 2024

I've been running the Willows since January 2024. I am here to support residents and families and make sure the home is run to the highest standards, and that the home is a happy and safe place for residents to reside.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willows Care Southern Ltd to verify any information. View our terms and conditions. Willows Care Southern Ltd has an Enhanced Service - more info.