The Willows Care Centre in Margate is experienced in helping adults with often complex mental health, such as memory loss, helping to benefit thanks to personalised care and a living atmosphere that can be both stimulating and relaxing.
Care at The Willows is tailored to suit each resident and this enables staff to provide a person centred approach.
The Willows Care Centre is known for its homely, comfortable surroundings and a warm...
Care Provided by The Willows Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,250 - £1,350
- Self-Funded Residential Dementia Care: £1,250 - £1,350
- RESPITE Self-Funded Residential Care: £1,250 - £1,500
- RESPITE Self-Funded Residential Dementia Care: £1,250 - £1,350
Contact The Willows Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Willows Care Southern Ltd
- Private Owned
Person in charge
- Tracy Butler (Registered manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (37)
- Single Rooms with ensuite Wet Room (2)
Visiting
- Visitors welcome anytime, have protected mealtimes between 12.30 and 1.30 and 4pm and 5.30
Parking
- Street Parking
The Willows Care Centre Reviews (50)
The Willows Care Centre has a Review Score of 9.3 (9.348) out of 10, based on 6 reviews in the last 2 years.
Over all time The Willows Care Centre has 50 reviews.
It gives me much peace of mind knowing that my husband is happy and content.
I cannot emphasise enough how happy I am that my husband is at The Willows.
Hi Alicia, thank you for taking the time to leave the Willows a positive review. It is our pleasure to care for your husband, and it's great to know you are glad that he is happy and content. I will pass this feedback onto the team.
I felt it difficult to settle in here after nearly 9 years in my old home. But now feel really settled and as if I belong here. I think the staff are excellent. Very friendly and willing to help me with anything I might need. But at present, I feel a bit worried as I have had no cream for the bottom of my legs, also I'm not getting my laundry back.
Thank you for your feedback, I am very pleased to hear that after 9 years in your old care setting that you feel settled and like you belong, this is the positive feeling of wellbeing we aim for. It is very sad when one care home closes, and if there is anything more we can do to support you...
The care team and activities co-ordinator treat my mother as an individual, with kindness, compassion and humour. They are very proactive, thinking about ways to engage her so that she is stimulated, both mentally and physically. I am delighted by their warm professionalism and that I have found such an excellent level of care for my mother.
Hi Felicity, thank you for your feedback, I am very pleased to hear your positive comments and that our staff are friendly, compassionate and humorous. We believe this to be very important for anyone living in social care. I will pass this feedback to the team.
Lovely room. Staff are always friendly and helpful.
Thank you for your feedback, I am very glad to hear that our team are friendly and helpful which we believe to be very important in social care. I will pass this feedback to the team.
He was extremely well looked after. The food was excellent and he was very comfortable. It was the first time he had been in residential care so it was important that he was well looked after. Thank you.
We are extremely happy that your husband enjoyed his time with us at The Willows Care Centre, especially as it was his first time experiencing care. I will pass your complimentary feedback onto our team who I know will appreciate your kind words.
My father has lived at The Willows just over four years so we have seen many changes. Currently, the care that he receives is of a very high standard and he is treated with dignity and respect every day. The staff are always happy to discuss any queries that we may have and always put our minds at rest and we know that they put dad's needs first.
Dear Kerry, thank you for your feedback. We are always happy to hear that our staff are providing high-quality care. I will pass this feedback onto our team.
The room a bit warm but that is our friends choice. Thank you for what you are doing.
The care staff and management always make me feel welcome and always go above and beyond for my husband and me.
Lots of changes in the home such as decoration and the management team is very positive.
I look forward to visiting the home.
Welcoming staff who work their hardest to ensure top quality care to all residents. Lovely atmosphere for residents and families. Couldn't fault this home at all. It's lovely to see all residents cared for and respect given to each individual as all there needs are different. Very homely atmosphere and a lot of support available as this has been a hard time for our family. Defiantly a 5 star home!
My dad arrived at The Willows with a package that involved an input from Adult Social Services that required extra staffing, this they took on board and put it into place with no problem.
Although the building and decor could be improved I would rather forego that for the exceptional standard of care that is offered to residents, the number one factor in choosing a Nursing/Care Home is the staff and it's management and this one is a clear outright winner in my opinion.
In the present climate choosing a home for a loved one is very hard, all I can say is that dad is safe, he is happy and has a great rapport with the staff, if my dad is happy then I am happy and I hope this helps anyone seeking a place for their loved one.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- Posted: Friday 18 Jul 2025We are thrilled to announce that our latest CQC report has been published, showcasing the exceptional work of our dedicated staff, under the leadership of our manager, Tracy. This report...
There are no upcoming events for The Willows Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Willows Care Centre.
Meet the Team (1)
I've been running the Willows since January 2024. I am here to support residents and families and make sure the home is run to the highest standards, and that the home is a happy and safe place for residents to reside.
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