Manor Hall

Borough Lane, Eastbourne BN20 8BB
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9.8 31 Reviews
  • Manor Hall, Eastbourne
Manor Hall is a long established registered Nursing Home in the old town of Eastbourne. The original building has been altered considerably to maintain its position as one of the premier Nursing Homes in both Eastbourne and East Sussex.

It is well equipped for the care of post-operative, acutely sick and chronic long stay or recuperative/convalescent patients. Manor Hall now provides exclusive Penthouse Suites which offer a peaceful and private environment for its occupants.

The views from the suites are extensive of the Old Town and Manor Gardens. The Penthouse Suite rooms are fully furnished with every comfort as well as modern and discreet nursing equipment and facilities.

It is easily accessible by road and the Old Town location is also very close by. Accommodation is offered in forty three single bedrooms, the majority with en-suite facilities. Each room is carefully furnished and maintained. All have overhead tracking, ,large LED television and access to a telephone. Personal items can normally be accommodated by arrangement.

There is a dedicated activities team , in house commercial laundry, a very modern kitchen where all food is prepared fresh daily. No pre-prepared meals are served.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £2000
  • Self-Funded Residential Dementia Care: £1450 – £2000
  • Self-Funded Nursing Care: £1450 – £2000
  • Self-Funded Nursing Dementia Care: £1450 – £2000
  • RESPITE Self-Funded Residential Care: £1450 – £2000
  • RESPITE Self-Funded Residential Dementia Care: £1450 – £2000
  • RESPITE Self-Funded Nursing Care: £1450 – £2000
  • RESPITE Self-Funded Nursing Dementia Care: £1450 – £2000

Fees range from larger rooms and penthouse rooms to smaller rooms with limited outlook, prices are based on needs and accommodation required. Prices exclude Funded Nursing Care

These prices are only a guideline, please contact Manor Hall to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • South Care Homes Ltd

Person in charge

  • Bridie Kelly (Manager)

Local Authority / Social Services

Admission Criteria

  • Private, Respite, NHS and Local Authority
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors welcome at any time
    Well behaved family pets may be brought to visit.


    There are very regular activities and entertainers, to which visitors are always welcome to attend, no invitation required.

Parking

  • There is an on site car park but this is very difficult to approach as on a steep slope. There is free, unrestricted, street parking surrounding the home.

Manor Hall Reviews (31)

9.8

Manor Hall has a Review Score of 9.8 (9.754) out of 10, based on 12 reviews in the last 2 years.
Over all time Manor Hall has 31 reviews.

Overall Experience
  • 26
  • 3
  • 1
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  • 1
Date Published
  • 31
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  • 12
  • 19
Reviewer Connection to Manor Hall
  • 12
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  • 1
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Total of 31, showing 21-31
Review from Rosamund B (Daughter of Resident) published on 5 January 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
I am amazed that five days after my mother passed away nobody from the home has had the courtesy to advise me of her death, I was only advised by her carer. Totally unprofessional way to behave at such a sad time. I will be contacting the health authority.
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Review from J P (Wife of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident in this home with Parkinson's for 8 months. Lots of patience has been needed to look after him as he's very independent. They have exceeded all expectations.
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Review from C A (Husband of Resident) published on 9 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I didn't know it was possible to find a care home of such high standards. All the staff, management, kitchen and reception are wonderful, loving, caring people. Not only do they care for your loved one, they care about the carers. After only two weeks I felt a great strain had been taken of me. I know
my wife is in safe hands. Thank you all so much.
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Review from Janet B (Daughter of Resident) published on 4 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Manor Hall is clean, tidy, well decorated and, most importantly, it smells nice, unlike so many other care/nursing homes. The receptionist is welcoming and helpful. The nursing, care, activity and domestic staff are always uninformed and seem happy and cheerful in their work. They are always willing
to answer questions and help in any way. My father, who is now bedridden, is well looked after. His room and en-suite bathroom are kept spotlessly clean and he is always clean, tidy and freshly shaven. His medical and personal needs are well catered for and I am kept up to date with all developments relating to his care and well-being. There are no restrictions on visiting and meetings are arranged each year for family and friends to attend, as are many social events. I would have no hesitation in recommending Manor Hall.
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Review from M M (Sister of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When looking for a Nursing Home for my sister, I was impressed that instead of telling me how good the home was (and it is) the deputy matron asked about my sister - her personality, her likes and dislikes, her interests and her needs. She is cared for as an individual.
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Review from Elizabeth W (Daughter of Resident) published on 30 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend this care provider because they have a very high standard of care and cleanliness. The nursing home is set in a peaceful location with good transport links. The home has a lovely atmosphere from the moment you enter, lovely receptionist and very spacious lounge areas! The rooms are
always spotlessly clean, bedding always clean and fresh, televisions for residents to watch! I am so pleased my mother is here since June 2017, enjoying a lovely quality of life, she is on the last stage of dementia, the home has lots of activities singing, making things arts & crafts. My mother enjoys the company of other residents. The nursing team are excellent my mother's needs are well cared for, I have peace of mind that my mother is in a caring, safe environment.
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Review from Lind C (Daughter of Resident) published on 28 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's been here several years as having had several strokes required nursing care. The staff were amazing, taking time to get to know her and her personal and medical needs. She was quite difficult with staff initially but they were very understanding and patient during her settling period!
It's lovely,
modern, spotlessly clean, constantly upgraded, redecorated and maintained to a very high standard. More importantly, it's well staffed by caring, professional staff who also make family feel welcome (including the dog!).
Should Mum be unwell, we are kept informed with phone calls and any health issues dealt with immediately and efficiently. Also Mum likes the food and she loves her food. They have regular activities, some she enjoys others not so much but that's just personal choice. I have worked in care for many years and would not hesitate to recommend Manor Hall, they have given my family peace of mind that Mum's in good hands!
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Review from Alan P (Cousin of Resident) published on 23 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been a resident in Manor Hall for over two years. She has continued to be looked after in a most caring and professional manner and always looks presentable, clean and well groomed. The home is well kept and has pleasant surroundings. The staff are always welcoming, cheerful and helpful
and will answer any queries we have.
They have made every effort to ensure that my cousin is settled and happy. The home provides activities in which the residents can participate and the food looks appetising and well presented. We are always greeted cheerfully and professionally at reception and always informed by phone of any immediate health issues. My wife and I would have no hesitation in recommending Manor Hall.
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Review from Priscilla C (Daughter of Resident) published on 18 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very well looked after as she gets stressed easily they are good at calming her down.
Her room is airy and clean and well furnished.
The food menu has a variety of options.
The caring staff are excellent at their job.
The home is always warm clean with no smells.
I can go away on
holiday with no worries as they will always phone me if there is a problem.
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Review from Gaynor D (Daughter of Resident) published on 13 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I consider this to be an excellent nursing home. It was necessary for my mother to be admitted into a nursing home urgently in 2012, initially on a temporary basis. Manor Hall was recommended to me (along with 2 other homes) by my mother's social care worker. The Manager visited my mother, and after
assessing her needs got back quickly to say there was a room available for her. We were very pleased with all the facilities and the various social things that were also available.


This has become her permanent home as she required special care and this is provided for at an excellent level. She loves her room and personal belongings in it as well. Both the administration of the home and the nursing care is of a high quality and any queries are dealt with quickly.


I live in Spain so knowing that she is safe and well cared for is a priority for me, I received an email today regarding her health as a doctors visit was necessary.

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Review from David D (Son of Resident) published on 12 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend this nursing home. They are most attentive and treat my mother with full respect. They are friendly and attentive and keep me updated if they have had to call the doctor out. My mother is healthier now than when she came into the home. She is happy there and regularly asks me
to buy chocolates and biscuits to thank the staff for their care. I don't live locally and knowing that she is well looked after is a great comfort to me.
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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Manor Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.754 for Manor Hall is calculated as follows: ( (108 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 142 Ratings = 4.754
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Hall is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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