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Manor Hall

Borough Lane, Eastbourne, East Sussex BN20 8BB
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Manor Hall, Eastbourne
Manor Hall, Eastbourne
Manor Hall, Eastbourne

Manor Hall is a long established registered Nursing Home in the old town of Eastbourne. The original building has been altered considerably to maintain its position as one of the premier Nursing Homes in both Eastbourne and East Sussex.

It is well equipped for the care of post-operative, acutely sick and chronic long stay or recuperative/convalescent patients. Manor Hall now provides exclusive Penthouse Suites which offer a peaceful and private...  

Care Provided by Manor Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,350 - £2,000£1,350 - £2,000
Residential Dementia Care£1,350 - £2,000£1,350 - £2,000
Nursing Care£1,350 - £2,000£1,350 - £2,000
Nursing Dementia Care£1,350 - £2,000£1,350 - £2,000
Fees range from larger rooms and penthouse rooms to smaller rooms., prices are based on needs and accommodation required. Prices exclude Funded Nursing Care.

We will adjust fees based on needs so please ask for the possibility in reduction of fees.

Contact Manor Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Owner

  • South Care Homes Ltd
  • Private Owned

Person in charge

  • Jackie O'Callaghan(Manager)

Local Authority / Social Services

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • Visitors welcome at any time Well behaved family pets may be brought to visit. There are very regular activities and entertainers, to which visitors are always welcome to attend, no invitation required.

Parking

  • There is an on site car park but this is very difficult to approach as on a steep slope. There is free, unrestricted, street parking surrounding the home.

Manor Hall Reviews (33)

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9.5

Manor Hall has a Review Score of 9.5 (9.490) out of 10, based on 11 reviews in the last 2 years. Over all time Manor Hall has 33 reviews.

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Showing 33 reviews matching selected criteria
Review from D B (Partner of Resident) published on 30 April 2026 Submitted via Postal Card
Overall Experience

I find those members of staff I have dealings with very professional and caring for my partner. The place is kept very clean in the areas I go. My partner likes the variety of foods for meals. He doesn't join in the activities at the moment as he's preferring his own company with his friends visiting. But security is very good so I know he's safe.

Reply from TESS STERLING, Operations Manager at Manor Hall

Thank you for your review. I am pleased you enjoy the food and you are happy the home is safe and clean. We always do our best to ensure the safe care and treatment of our residents is paramount.

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Review from Judith N (Wife of Resident) published on 21 April 2026 Submitted via Postal Card
Overall Experience

My husband was sent from hospital discharge and we have decided to keep him at Manor Hall long-term. The care is exceptional, and the family have been treated very kindly. He seems to have enjoyed his two trips out to farms.

Reply from Tess Sterling, Operations Manager at Manor Hall

That's fantastic news!. We are so pleased you like Manor Hall. We do our very best to give exceptional care.

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Review from S H (Respite Resident) published on 17 July 2025 Submitted via Postal Card
Overall Experience

All the staff here are very good. The room is good and clean. The food is excellent.

Reply from TESS STERLING, Operations Manager at Manor Hall

Thank you so much for your feedback. We appreciate you taking the time to rate us.

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Review from Raymond A (Resident / Service User) published on 17 July 2025 Submitted via Postal Card
Overall Experience

I have had excellent care and attention during the month I stayed here. It could not have been better.

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Review from L P (Friend of Resident) published on 1 April 2025 Submitted via Postal Card
Overall Experience
This more than a nursing home. The staff are so friendly and very attentive. The little extras like cheese and wine days and food themed days (pancakes on shrove tuesday) is extra special.

If i end up in a nursing home I want to be here.

Reply from TESS STERLING, Operations Manager at Manor Hall

So nice of you to review our home. We do go the extra mile to ensure person centred care. Thank you and we are very pleased you have given us 5 stars in every category.

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Review from J C (Son of Resident) published on 27 January 2025 Submitted via Postal Card
Overall Experience

We believe the one-to-one care here is amazing. The staff are exceptional towards the patients, they are very comforting towards us as a family.

Reply from Tess Sterling, Operations Manager at Manor Hall

That's lovely for us to receive such positive feedback. We make every effort to provide person-centred care for all our residents. Thank you.

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Review from Trevor L (Brother of Resident) published on 22 January 2025 Submitted via Postal Card
Overall Experience

My brother moved in for palliative care after being diagnosed with an inoperable brain tumour. All the staff were very kind and sympathetic. They treated me kindly when I visited and when they phoned me with updates etc. When he passed away they all helped me deal with my loss.

Reply from TESS STERLING, Operations Manager at Manor Hall

Thank you so much for reviewing the care at Manor Hall. We are dedicated to ensuring all of our residents and relatives are cared for with compassion and dignity.

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Review from Jason H (Son of Resident) published on 22 January 2025 Submitted via Website
Overall Experience
Since day one I have been very impressed with all the staff. They treat my father with care and dignity, seeing to all his needs, giving me peace of mind for his health and safety as I am not local to the area and try to visit weekly. During my unannounced visits I have witnessed on many occasions how the carers and nursing staff deal with awkward and difficult situations with other residents, their care, compassion and commitment are second to none, observation is a powerful tool. His room is very comfortable along with the never-ending food and drink which always looks good and fresh.

As previously stated I am not local to the area so communication about my father's health and well-being is a must, I have been called several times when there have been blips in his health, which is very reassuring they are looking after him as I would. A big, big thank you to all at Manor Hall.

Reply from TESS STERLING, Operations Manager at Manor Hall

You are very welcome and we appreciate the thanks. We do our very best to care for every person who comes through our doors with respect and compassion, resident, relative or professional. We will continue to develop the service and always pay attention to the small "things" that make Manor Hal a warm and inviting home.

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Review from S B (Daughter of Resident) published on 17 September 2024 Submitted via Postal Card
Overall Experience

Welcoming, pleasant surroundings. Lovely staff, who are kind and caring. Clean, well-decorated rooms. Good food provided with plenty of tea/coffee. Soft drinks provided also. Care for residents very good. Regular updates provided. Highly recommended!

Reply from TESS STERLING, Operations Manager at Manor Hall

Thank you for your kind review. We do try to ensure our residents are provided with the very best care. Quality care is extremely important to us.

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Review from Vicki C (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card
Overall Experience
There is such a lovely friendly feel the moment we walked into the home. From the moment we walked into the home, from the ladies on reception through to the manager.
The staff are so patient and caring with the residents, and good with us (the family of one of the residents).
There is no place better for my dad, and we are so grateful to this care home.

I recommend this place to anyone who is in need of a good care home.

Reply from Tess Sterling, Operations Manager at Manor Hall

Thank you for your wonderful review. We do our very best to promote a homely feel throughout Manor Hall. We are continually working on updating and refurbishing our rooms to provide value for money. We are so pleased you chose us!

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Review from Lesley J (Wife of Resident) published on 6 September 2024 Submitted via Postal Card
Overall Experience

The staff provide high quality care with kindness and respect. They make the time to really get to know the residents and families and give support. The food is excellent and a lot of care and thought goes into the activities programme. Amazing hardworking and excellent managers and staff.

Reply from TESS STERLING, Operations Manager at Manor Hall

Thank you so much for your review of our nursing care. We strive to provide high-quality, person centred care. Nothing is too much trouble for our excellent care team and dedicated managers.

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Review from Janet C (Respite Resident) published on 29 July 2024 Submitted via Postal Card
Overall Experience

Very good and I shall miss you all.

Reply from TESS STERLING, Operations Manager at Manor Hall

We will miss you too! Thank you for our wonderful review. We always do our very best to ensure our care is exceptional.

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Review from Martin R (Husband of Resident) published on 21 January 2024 Submitted via Website
Overall Experience

My wife has been a resident for several weeks. The staff are simply outstanding in their interactions with residents. The management is attentive to the details of the operations and ensures that the finer points are exactly what is needed.

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Review from Karen B (Daughter-in-law of Resident) published on 10 January 2024 Submitted via Postal Card
Overall Experience

Wow, what a wonderful place. The staff were wonderful, caring and engaged with the residents. The food was great. Our father never looked so well as he did there. The deputy manager was lovely and all the other staff were so welcoming. They even arranged for him to go to church on Sunday, even though he was only placed there for a short time. Fantastic!

Reply from Tess Sterling, Operations Manager at Manor Hall
Thank you so much, Karen, for rating Manor Hall.
We aim to give every guest/resident an excellent service. We are totally committed to providing a wrap-around care experience whilst encouraging independent choices.

We are undertaking a redecoration project which will include updating the rooms.

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Review from D C (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card
Overall Experience
I am satisfied with the care my mother receives.
Staff are caring and respectful.

There is a happy atmosphere in the building.

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Review from J C (Wife of Resident) published on 7 August 2023 Submitted via Website
Overall Experience

My husband is very happy at Manor Hall. He is well cared for, and I am informed of any changes happening. He enjoys the activities and mixing with other residents in the lounge and also enjoys going on outings. He has a choice of food which is chopped/mashed for him as is required, and he really likes it. His room is clean.

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Review from Steve M (Husband of Resident) published on 25 July 2023 Submitted via Postal Card
Overall Experience

My wife says she is treated well by management and staff.

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Review from Carmen S (Daughter of Resident) published on 7 June 2023 Submitted via Website
Overall Experience

My Dad is at Manor Hall and it's a lovely care home. We looked around a few homes in the area and felt that the atmosphere and set-up at the home was warm, comfortable and homely. The Staff are kind and helpful and the managers are always around to help. The care is great and my Dad gets everything he needs. It makes a difference to us that we feel comfortable leaving him after visits and don't have to worry that he's being cared for. We were able to personalise his room and take things in that were important for him to keep and see. The food is good and we can stay for lunch if we want or just have a cup of tea with him. We found it difficult at first, the thought of putting a loved one into care, but feel more relaxed and happy because he is happy. We wanted the personal touch and we got that. I would recommend Manor Hall because it ticks all the boxes and the location, in Old Town near Gildredge Park, is beautiful. Lovely lounge with activities always going on.

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Review from Diana W (Daughter of Resident) published on 11 May 2023 Submitted via Website
Overall Experience

Very nice home and very nice staff. My Mother is a permanent resident and has been for some time. The manager is very helpful and approachable and really cares if people are happy. I chose the home because it puts the person first and genuinely cares. I looked at lots of homes and when I went to Manor Hall it just seemed to fit like a glove for my Mum. There's a lot to do and the staff managed to get Mum out of her room and into the lounge for activities and to socialise, something which she'd previously given up on a bit. Food is great and there's a good variety. Also, there are trips out on the minibus and you can visit and call as often as you like. There were some difficult times during the Covid pandemic but we coped and it's nice to see the home returning to normal rather than "fighting fires" which everyone seemed to be doing during the pandemic. I see there are a couple of low reviews over the Covid period, very unfair, and certainly not my experience.

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Review from Desmond P (Friend of Resident) published on 27 April 2023 Submitted via Website
Overall Experience
This is a lovely home! My friend has been at the home for some time now.
The staff are excellent and the care is first-class. They are very nice and very helpful, there's always someone about to answer questions and I particularly like the member of staff who comes around with the tea trolley with snacks and biscuits for both of us. Lovely, joyful smile!
The home has a big lounge and activities are regular, it's clean, tidy and fresh smelling. There is a varied menu and the food is delicious, visitors can stay for meals but there is a small charge, worth it though.

I can't recommend it highly enough, might move in myself when the time comes.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 November 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Manor Hall.

Accreditations

There are no accreditations posted yet for Manor Hall.

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Frequently Asked Questions about Manor Hall

What types of Care is Manor Hall registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Manor Hall have?

There are 42 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Manor Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Manor Hall to the centre of Eastbourne?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Hall to verify any information. View our terms and conditions. Manor Hall has an Enhanced Service -more info.