Manor Hall

Borough Lane, Eastbourne BN20 8BB

Manor Hall is a long established registered Nursing Home in the old town of Eastbourne. The original building has been altered considerably to maintain its position as one of the premier Nursing Homes in both Eastbourne and East Sussex.

It is well equipped for the care of post-operative, acutely sick and chronic long stay or recuperative/convalescent patients. Manor Hall now provides exclusive Penthouse Suites which offer a peaceful and private environment for its occupants.

The views from the suites are extensive of the Old Town and Manor Gardens. The Penthouse Suite rooms are fully furnished with every comfort as well as modern and discreet nursing equipment and facilities.

It is easily accessible by road and the Old Town location is also very close by. Accommodation is offered in forty three single bedrooms, the majority with en-suite facilities. Each room is carefully furnished and maintained. All have overhead tracking, ,large LED television and access to a telephone. Personal items can normally be accommodated by arrangement.

There is a dedicated activities team , in house commercial laundry, a very modern kitchen where all food is prepared fresh daily. No pre-prepared meals are served.

Group: South Coast Nursing Homes Ltd

Person in charge: Lucy Pope (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 44

Rooms with ensuite WC: 37

Weekly Charges Guide: Nursing Care Single £750 – £960 (These prices are only a guideline, please contact Manor Hall to find out the exact price for your requirements.)

Fees range from larger rooms and penthouse rooms to smaller rooms with limited outlook. FNC is always deducted from the room price above when awarded.

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visitors welcome at any time

Parking:

There is an on site car park but this is very difficult to approach as on a steep slope. There is free on street parking surrounding the home.

Latest Care Quality Commission* Report on Manor Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Manor Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Manor Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.944 for Manor Hall is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) ) ÷ 36 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.841 Points relating to the number of positive Reviews for Manor Hall is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8.8 Target = 0.341

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Manor Hall has a Review Score of 8.8 (8.785) from 3 Reviews


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Manor Hall?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Manor Hall

  • Daughter of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Son of Resident/Service User
    1

My cousin has been a resident in Manor Hall for over two years. She has continued to be looked after in a most caring and professional manner and always looks presentable, clean and well groomed. The home is well kept and has pleasant surroundings. The staff are always welcoming, cheerful and helpful and will answer any queries we have.
They have made every effort to ensure that my cousin is settled and happy. The home provides activities in which the residents can participate and the food looks appetising and well presented. We are always greeted cheerfully and professionally at reception and always informed by phone of any immediate health issues. My wife and I would have no hesitation in recommending Manor Hall.

How likely would you be to recommend Manor Hall? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   4.8 out of 5

My mother is very well looked after as she gets stressed easily they are good at calming her down.
Her room is airy and clean and well furnished.
The food menu has a variety of options.
The caring staff are excellent at their job.
The home is always warm clean with no smells.
I can go away on holiday with no worries as they will always phone me if there is a problem.

How likely would you be to recommend Manor Hall? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

I consider this to be an excellent nursing home. It was necessary for my mother to be admitted into a nursing home urgently in 2012, initially on a temporary basis. Manor Hall was recommended to me (along with 2 other homes) by my mother's social care worker. The Manager visited my mother, and after assessing her needs got back quickly to say there was a room available for her. We were very pleased with all the facilities and the various social things that were also available.

This has become her permanent home as she required special care and this is provided for at an excellent level. She loves her room and personal belongings in it as well. Both the administration of the home and the nursing care is of a high quality and any queries are dealt with quickly.

I live in Spain so knowing that she is safe and well cared for is a priority for me, I received an email today regarding her health as a doctors visit was necessary.

How likely would you be to recommend Manor Hall? Extremely Likely

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Average Rating:   5 out of 5

I would highly recommend this nursing home. They are most attentive and treat my mother with full respect. They are friendly and attentive and keep me updated if they have had to call the doctor out. My mother is healthier now than when she came into the home. She is happy there and regularly asks me to buy chocolates and biscuits to thank the staff for their care. I don't live locally and knowing that she is well looked after is a great comfort to me.

How likely would you be to recommend Manor Hall? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

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Bed Vacancies

7 Bed Vacancies

posted 20 Apr 2018

Nursing ground floor ensuite private only

Awards / Recognitions

There are currently no awards/recognitions posted yet for Manor Hall

Job Vacancies

Staff Profiles

Langton

Langton Mavuka

Job Title: Executive Chef

Joined: 2012

Description:

Mr Mavuka joined the SCNH group in 2012 to become our company Executive Chef.
He has brought the standards and quality of food to an outstanding level.
He prepares all the menus for the homes utilising the seasonal vegetables and ensuring his high standards are adopted by all our Cooks and chefs.
We use Rational steam ovens to make sure that meat and vegetables are cooked fresh to the perfect tenderness.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Manor Hall