Buttermere House

Guildford Road, Broadbridge Heath, Horsham RH12 3PQ
Review Us
9.9 14 Reviews
  • Buttermere House, Horsham
Welcome to Buttermere House, a modern and welcoming care centre dedicated to supporting younger adults with neurological conditions, including autism spectrum disorders.

At Buttermere House, the team prioritises empowering residents to live as independently as possible, fostering life skills and providing opportunities for volunteer work and formal education within the community. The minibus provides both enjoyable day trips and essential medical appointments, ensuring residents have easy access to everything you need while feeling right at home.

The centre also features two flats equipped with kitchenettes and lounge areas, offering residents the chance to experience independent living with the added assurance of professional support always at hand.

In addition to promoting independence, Buttermere House also provides access to a range of specialised facilities within the care setting, including an independent living skills kitchen where residents can enjoy baking and cooking. Residents also benefit from sensory and physiotherapy rooms, a state-of-the-art specialist gym, and hydrotherapy pools — all conveniently located on-site to support their physical and emotional well-being.

Buttermere House understands the unique needs of residents and is committed to providing a supportive and inclusive environment where they can thrive.
Show Buttermere House on the Map

Care Provided by Buttermere House

Primary Care Categories

  • Learning Disability / Autism
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 10 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in Charge

  • Alexandra Sule (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (10)
  • Single Rooms with Ensuite Wet Room (10)

Buttermere House Reviews (14)

9.9

Buttermere House has a Review Score of 9.9 (9.906) out of 10, based on 11 reviews in the last 2 years.
Over all time Buttermere House has 14 reviews.

Overall Experience
  • 13
  • 1
  • 0
  • 0
  • 0
Date Published
  • 14
  • 0
  • 7
  • 11
  • 3
Reviewer Connection to Buttermere House
  • 6
  • 5
  • 1
  • 1
  • 1
Total of 14, showing 1-14
Review from Renie R (Mother of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has been here for a year and half now, she's the happiest i have ever seen her. She goes out a lot and enjoys everything she does, when she's in she gets on with her colouring gardening helping out in the kitchen and she's loves having a look at everyone's rooms and going into the office
talking to the manger The staff here and i mean all staff are so very dedicated to their jobs, always a friendly smile when you visit. I could not asked for everything more thank you buttermere xx
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alex S (Brother of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Buttermere House for several years now, and the overall care, attention to optimizing the experience of all residents, and ultimately my brother's happiness continues to improve and surpass my expectations. He is in the best place he can be, the awesome staff support
him in all aspects of his needs, and he is flourishing in his own way that wouldn't be possible elsewhere. So thank you Buttermere House team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth B (Mother of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is always clean and tidy the carers and manager are always very presentable my son is always kept clean tidy and well presented the food is always of a very high standard the only thing I would like to see is more activity like arts and crafts and maybe more outings to garden centres etc
My son will be 37 in July and is very well settled in buttermere house he loves the manager and carers
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Matthew S (Brother of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Buttermere provides a fantastic, safe and friendly environment for my brother, and I'm always impressed by the dedication, care and commitment of the staff when I visit. Whether I'm there for a quick visit and walk around the grounds or for a special event, it's great to see how well the care home is
run and happy the residents are.
Reply from Buttermere Manager, Home Manager at Buttermere House
Thank you so much for your lovely feedback. We're delighted to hear that you feel Buttermere House provides a safe, friendly, and supportive environment for your brother. It's always rewarding to know…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine B (Mother of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff at Buttermere House go above and beyond to ensure my child is happy, well cared for and busy. Lots of fun activities and outings make every day different annd enjoyable. The staff go above and beyond in caring for my son and he could not be better looked after. It really is a home from home.
Reply from Buttermere Manager, Home Manager at Buttermere House
Thank you so much for your heartfelt feedback. It truly means the world to us to know that your son feels happy, engaged, and well cared for at Buttermere House. Our team works hard to make each day…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Harry S (Brother of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care home. My brother is very happy here and we are all exceptionally happy with the changes and additions being made to the home. Very grateful to all the lovely staff and carers who work here.
Reply from Buttermere Manager, Home Manager at Buttermere House
Thank you so much for your kind words. We're delighted to hear that your brother is happy at Buttermere House and that you and your family are pleased with the ongoing improvements we're making.Our…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michele S (Mother of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been a resident at Buttermere House for 10 years and is so happy there. The staff are amazing and go out of their way to make him as happy and comfortable as possible. Whenever we visit him we are really warmly welcomed and the house seems buzzing with activity. The care he receives is outstanding.
The carers arrange outings for the residents and tailor these to the needs of each individual there. The house is located in amazing grounds and is purpose built so that there is plenty of room for wheelchair users as well as those who can walk. We are in no doubt that he is very happy there as when we see him (weekly) he is healthy, happy and contented.
Reply from Buttermere Manager, Home Manager at Buttermere House
We are so grateful for this wonderful feedback. It means so much to our team to know that your son has felt happy, safe, and supported at Buttermere House for the past 10 years. Our staff are truly…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J J (Mother of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has lived at Buttermere House for over ten years and she loves it there! It definitely is her home and she loves being part of the "Buttermere family". The manager is amazing and you can tell how much she cares for all the residents and she runs the home very efficiently. All the staff are
so friendly and keep me up-to-date with everything relating to my daughter. The home is clean and tidy and if there is something to celebrate, an event, birthday, etc. the home is decorated and everyone joins in. The garden and surrounding area is amazing with so much space which suits my daughter as she loves being outside and going for long walks in a very safe environment.
Reply from Buttermere Manager, Home Manager at Buttermere House
Thank you for your positive feedback, this will be shared with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wilawan S (Mother of Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The place is clean and it is a good location. The service and care are good so we can trust our son is kept safe. The staff are caring and reliable and look out for the resident's best interests.
Reply from Buttermere Manager, Home Manager at Buttermere House
Thank you for your feedback, it will be shared with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M A (Brother of Resident) published on 14 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found this to be a perfect care home for my sister. The staff fully understand her needs, which are many, including autism. They understand the importance of a timely routine and are able to constantly reassure. The staff understand the importance of stimulation and as such my sister is very
happy living at Buttermere House. She enjoys an excellent room and very easy wheelchair access throughout the home. The home is always kept spotless. Trips out are varied and frequent which she really enjoys.
Reply from Tanya Laity, Regional Manager at Buttermere House
Thank you for your wonderful review about Buttermere House, which we have shared with our amazing team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Henrik J (Father of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visit regularly, every few weeks. The residents are very well cared for by the staff. The home is clean and tidy. The staff are friendly, polite and welcoming. There’s a cosy and warm atmosphere inside. The surrounding gardens and grounds are a joy to walk around. My daughter really enjoys her walks
around the estate and beyond. I’m confident that she is happy there. The residents and staff are like a big family. At Christmas, Easter, Halloween, birthdays and other special occasions, the staff do a great job decorating the home. The summer BBQs are also fun to attend.
Reply from Buttermere Manager, Home Manager at Buttermere House
Thank you very much for such wonderful feedback; this will be shared with the team at Buttermere House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John H (Grandfather of Resident) published on 26 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandson lives at Buttermere House with several other people. I love going to visit him there because it's such a friendly place to be. We walk him around the lovely, spacious grounds in his wheelchair and he is so happy. All the staff are particularly welcoming. It is an ideal place for him to live,
meeting all his needs, which is a great comfort to me.
Reply from Tanya Laity, Regional Manager at Buttermere House
Thank you for taking the time to write this review for Buttermere House. We certainly do have wonderful grounds which are enjoyed by all.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christian J (Brother of Resident) published on 25 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been at Buttermere house for 10 plus years. The staff are fantastic at dealing with her specific needs as well as the other children that are in the house. As well as the care, the location is well suited for my sister who loves the outside but needs a safe environment away from roads
etc. All the staff are friendly and professional which creates an amazing environment for my sister to thrive in.
Reply from Tanya Laity, Regional Manager at Buttermere House
Thank you for taking the time to write this wonderful review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L J (Sister of Resident) published on 25 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Buttermere House has such a welcoming environment and is located in the most fantastic area - the fresh air, open fields and beautiful green scenery make the home a truly safe place for all people; carers, residents and visitors.
I honestly cannot praise the carers enough, their support gives the
residents opportunities to be a part of meaningful experiences whilst ensuring all healthcare needs are met. Everyone takes great care of all the residents and there is always a positive energy as soon as you walk in.
I genuinely feel confident that my family member is safe and happy at her home with Buttermere.
Reply from Tanya Laity, Regional Manager at Buttermere House
Thank you for taking the time to write this wonderful review for Buttermere House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Buttermere House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.906 for Buttermere House is calculated as follows: ( (115 Excellents x 5) + (12 Goods x 4) ) ÷ 127 Ratings = 4.906
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Buttermere House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 10 registered maximum number of service users is 2, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Alexandra

Alexandra Sule

Job Title: Care Home Manager

Welcome to our warm and friendly purpose-built home-from-home in the beautiful semi-rural location of Horsham, West Sussex.


Surrounded by acres of fields perfect for rural walks, with our very own duck pond, we enjoy a tranquil setting close to nature. We are also a mere 5-minute drive from the shops and amenities of Horsham town with easy access to public transport and a railway station.


We pride ourselves on providing a warm, family atmosphere for the people we support, with the friendliness and welcoming nature of our team notable to all who visit. Promoting as much independence as possible is at the heart of everything we do. We are proud to assist the people we support in doing the things they love most, such as visiting autism-friendly quiet shopping hours and beautiful coastal walks.


Having started my career 23 years ago supporting adults with learning disabilities and mental health conditions, I have worked my way up from support worker to senior support worker, deputy manager and then to home manager.


I feel very passionate about my team, their development, and the way that they support the people living at Buttermere House.


I have an open-door policy and encourage the team to support and be there for each other as teamwork makes the happiest home for the people we support.

Frequently Asked Questions about Buttermere House

What types of Care is Buttermere House registered for?

Learning Disability / Autism, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Buttermere House have?

There are 10 Single Rooms.

What are the Facilities & Services at Buttermere House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Buttermere House to the centre of Horsham?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Buttermere House to verify any information. View our terms and conditions. Buttermere House has an Enhanced Service - more info.