Guildford Road, Broadbridge Heath, Horsham RH12 3PQ
"Well, my daughter has been here for six months now, she's looking radiant, the best she has ever looked. She's so happy and so contented,…" Read all 14 reviews
Welcome to Buttermere House, a modern and welcoming care centre dedicated to supporting younger adults with neurological conditions, including autism spectrum disorders. At Buttermere House, the team prioritises empowering residents to live as independently… Read more about Buttermere House
Horney Common, Nutley, Uckfield TN22 3EA
"My Dad was cared for with such love in the 5 months that he was here. The staff are so friendly and always made us feel welcome. We…" Read all 48 reviews
Welcome to Coniston Court, an elegantly extended Edwardian country house nestled within leafy picturesque grounds in the heart of the Ashdown Forest, near Uckfield, East Sussex. The care home provides dedicated residential, nursing and respite care… Read more about Coniston Court
Guildford Road, Broadbridge Heath, Horsham RH12 3PQ
"I stayed for Sunday lunch which was a leek and potato pie with garlic bread. It was served piping hot, well-presented, excellent portion…" Read all 18 reviews
Welcome to Windermere House, a purpose-built care centre nestled in the picturesque rural surroundings near Horsham, West Sussex. The centre offers a comprehensive range of facilities and services designed to meet the diverse needs of residents. Windermere… Read more about Windermere House
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Reply from Buttermere Manager, Home Manager at Buttermere House
Thank you so much for your lovely feedback. We're delighted to hear that you feel Buttermere House provides a safe, friendly, and supportive environment for your brother. It's always rewarding to know that the care, dedication, and commitment of our staff are recognised by families, it really means a lot to the whole team.We take great pride in creating a home where residents feel happy, included, and well looked after, and it's wonderful to hear that this shines through during both everyday visits and special events. Thank you for your ongoing support!
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Reply from Buttermere Manager, Home Manager at Buttermere House
Thank you so much for your heartfelt feedback. It truly means the world to us to know that your son feels happy, engaged, and well cared for at Buttermere House. Our team works hard to make each day meaningful and enjoyable, and it's wonderful to hear that this is making a difference.We're especially proud to hear you describe the home as a "home from home", that's exactly the environment we aim to create. Thank you for your trust and kind words, it's a privilege to care for your son.
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Reply from Buttermere Manager, Home Manager at Buttermere House
Thank you so much for your kind words. We're delighted to hear that your brother is happy at Buttermere House and that you and your family are pleased with the ongoing improvements we're making.Our team is passionate about creating a warm, supportive environment where every resident can thrive, and it's lovely to know that this is being felt. We truly appreciate your gratitude. Thank you for your continued support!
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Reply from Buttermere Manager, Home Manager at Buttermere House
We are so grateful for this wonderful feedback. It means so much to our team to know that your son has felt happy, safe, and supported at Buttermere House for the past 10 years. Our staff are truly dedicated to providing person-centred care, and it's incredibly rewarding to hear that this is reflected in his daily experience.We take pride in creating a welcoming, vibrant home where every resident is valued as an individual. From tailored outings to a stimulating and inclusive environment, our goal is always to support residents in living fulfilling, happy lives. Thank you for your kind words-it's a privilege to be part of your son's journey.
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Reply from Vicky Taylor, Home Manager at Windermere House
Thank you for your kind words and support. I will share your review with our Team. Best wishes.
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Reply from Buttermere Manager, Home Manager at Buttermere House
Thank you for your positive feedback, this will be shared with the team.
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Reply from Buttermere Manager, Home Manager at Buttermere House
Thank you for your feedback, it will be shared with the team.
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Reply from Tom Newitt, Marketing Manager at Windermere House
Thank you for taking the time to provide feedback on our service. We are deeply sorry to read about your experience of our home as this falls well below our usually high standards. Your concerns have been investigated and addressed internally to ensure this does not happen again. As part of our ongoing improvement of the service, we now have a new manager in place who has many years of experience of managing ABI services. We take all feedback and lessons learned seriously and a number of improvements have already been made.
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Reply from Vicky Taylor, Home Manager at Windermere House
Thank you very much for your lovely review. We are pleased that your time here with us was a positive experience. I will share your kind words with the team.
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Reply from Lissy Verghese, Registered Manager at Coniston Court
Thank you so much for the wonderful comments and happy to hear that you are happy about the staff, we do our best. I will pass this message to the team.
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Reply from Finlin Martin, Home Manager at Windermere House
It was a pleasure meeting you on Friday. Thank you so much for your precious time to complete the review. Your appreciation was such a motivation for my staff on that day. Thank you we will continue to do our best.
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Reply from Lissy Verghese, Registered Manager at Coniston Court
Thank you for your excellent feedback and nice to hear that you are very happy about the Coniston Court team. I will pass the message to the team.
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