
I am very grateful to the team for the care and professionalism they have shown towards my sonL M(Mother of Resident/Service User)

Thank you so much for looking after my mum, we are so grateful for all that you doRachel H(Daughter of Resident/Service User)

First-class home, facilities great and spotlessly clean. Everything you would want for a loved oneAnthony G(Husband of Resident/Service User)

I am very grateful to the team for the care and professionalism they have shown towards my sonL M(Mother of Resident/Service User)

Thank you so much for looking after my mum, we are so grateful for all that you doRachel H(Daughter of Resident/Service User)

First-class home, facilities great and spotlessly clean. Everything you would want for a loved oneAnthony G(Husband of Resident/Service User)

Welcome to Windermere House, a purpose-built care centre nestled in the picturesque rural surroundings near Horsham, West Sussex. The centre offers a comprehensive range of facilities and services designed to meet the diverse needs of residents.
Windermere House provides around-the-clock nursing care for older people, as well as specialised support for individuals with long-term neurological conditions such as acquired brain injury, multiple sclerosis, stroke, and motor neurone disease.
The state-of-the-art facilities include...
Care Provided by Windermere House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Smoking not permitted
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Windermere House for full pricing details and T&Cs.
Contact Windermere House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Silverlake Care
- Private Owned
Person in charge
- Vicky Taylor(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 18+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 1
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (40)
Windermere House Reviews (19)
Windermere House has a Review Score of 8.2 (8.233) out of 10, based on 6 reviews in the last 2 years.
Over all time Windermere House has 19 reviews.
A weekend visit shows up more than normal the lack of 'housekeeping'. Rubbish in the bathroom bin (no bag to hold it) a very wet floor around the shower/handbasin area. Looks like mold in this area of the vinyl. No floor cleaning in the bathroom, and once again surfaces need cleaning. Clothes are generally stuffed into drawers, unfolded and inside out. Although all brother's clothes are name labelled, usually find other people's clothes. Rated as at the above date only!
My Dad came into Windermere in April and from day one the staff have been amazing. I felt confident every time I left that my Dad was being cared for and looked after. Sadly I lost my Dad at the beginning of June and the compassion shown by the team was so lovely. They were kind and supportive and really cared for my Dad right up until the very end always showing him dignity and respect. They looked after me too, always offering me tea and biscuits and being supportive on the hard days. I am so very grateful to them all.
I stayed for Sunday lunch which was a leek and potato pie with garlic bread. It was served piping hot, well-presented, excellent portion served by a member of staff with great grace and care - as if in a proper restaurant. Best of all, it was full of flavour - lots of cheese! Pudding was pineapple and cherry cake with custard - delicious. A lovely day - thank you chef and staff!
Right from the start of our experience with Windermere, the staff were all clearly dedicated to their residents and to ensuring their stay was as enjoyable as possible. They were very kind to my mother while she was there and always patient and understanding, with a smile. Nothing was too much trouble and the overall ethos was relaxed and easy-going. The staff were keen for residents to be able to enjoy all of the many facilities and to have the freedom to do as much they they were able to while they live there. The management were always very understanding and helpful and responded to queries very promptly. The overall standards and the setting of Windermere House are lovely.
The gentle, kind and peaceful attitude of the staff is backed up and provided by a diligent professional manager. The home went to great lengths to ensure that Mum was cared for in the best way possible way. Most of my contact was with the manager. Regular phone calls and updates on Mum's progress and all questions answered to my satisfaction. Thanks to Manager.
I want to say a big thank you to all the staff at the home. I can't recommend Windermere House enough if you want the best care for your loved one. I visited every day and my partner was always clean and comfortable. I was always made welcome any time of the day. The staff allowed my partner to keep his dignity. They were kind, compassionate, caring, tirelessly hard-working while being totally professional as a team. The room was always clean and bright. We are so grateful.
Thank you for your kind words and support. I will share your review with our Team. Best wishes.
I do not recommend Windermere House. My daughter was there from January to March 2024. It's such a shame that a negative review cannot be written as it is rejected. By only allowing positive reviews for care homes this does not reflect on the care your loved ones will receive and how unfair is that. My daughter was not looked after while at Windermere House. We had to supply all equipment that she needed and trained the staff how to care for her. They advertise that they cater for brain injuries, the staff are not adequately trained. They also advertise hydro pool but this never had water in. My daughter was not treated with dignity or kindness. She is a young woman with two young children and had a stroke after her second daughter was born. The manager restricted the children's visiting times which was not fair or kind. Please don't be fooled how clean the care home is. It's behind the scenes which is hidden.
Thank you for taking the time to provide feedback on our service. We are deeply sorry to read about your experience of our home as this falls well below our usually high standards. Your concerns have been investigated and addressed internally to ensure this does not happen again. As part of our...
I found the place very clean and tidy. The staff are very helpful and polite. The facilities are very good and we make plenty of use of the salt cave. The management is very understanding and caring.
Thank you very much for your lovely review. We are pleased that your time here with us was a positive experience. I will share your kind words with the team.
Very friendly and kind staff. It is very reassuring to see my father settling into his new surroundings. Today is Fish and Chip Friday, a lovely meal rekindling many childhood memories. His room is surrounded by nature and songbirds.
It was a pleasure meeting you on Friday. Thank you so much for your precious time to complete the review. Your appreciation was such a motivation for my staff on that day. Thank you we will continue to do our best.
My husband was in Windermere House House for end-of-life care. He was always treated with the utmost compassion and dignity. His room was bright, clean and modern. Everyone was very professional and nothing was too much trouble. The staff were always cheerful and available to help if there was a problem. I wouldn't hesitate to recommend Windermere House.
Thank you for taking the time to write this wonderful review about Windermere House.
Always greeted by friendly staff. Always made to feel welcome and nothing was too much trouble for our brother. Although his stay was short and sweet it was most enjoyable for him. Even down to the chef visiting in his room to find out his likes and dislikes with food.
Absolute pleasure looking after your brother. Thank you so much for your time and effort in doing the review. God Bless you.
Mum was so well looked after in the short time she was in Windermere House. All the staff were very caring and professional. The home is very clean and has some lovely facilities. A big thank you to the manager who was so kind and took care of Mum, my sister and myself. Would highly recommend the nursing home.
Although this care home is a little out of the way and you need transport to get here the manager and staff are second to none. The manager listens and takes onboard all of your concerns and worries and puts procedures in place so that the resident is safe and well cared for. The staff who care for the residents are all amazing, always have smiles on their faces and talk to the residents with such care and respect. My dad has settled so well here, not one urine infection where he had one after another before, they are helping to sort a wheelchair and he has nothing but good things to say about the staff. He has been taken into the local town and the garden centre. If you're looking for a care home for your loved ones definitely consider Windermere House.
Thank you very much for reviewing our home. We will continue to deliver our best to your dad.
Following a week of respite at Windermere, I am very grateful to the team for the care and professionalism they have shown towards my son. Fantastic location and facilities, and a strong team who really took the time and trouble to get to know my son and his care routines.
My brother has been a resident here for last 4 months. We cannot thank the staff and management enough for the excellent care he is receiving. The facilities are outstanding and clean. The staff cannot do enough to help. He is very happy and content here. This is the best care home we have seen and would not hesitate in recommending this home to anyone.
My uncle has been cared for, for under a year at this facility. We could not hope for better care at this Home. The staff are not just helpful to my uncle but to my family as well. They welcome us at every visit, which is encouraged.
My Mum is so happy here, she has a great rapport with the manager and the team and they really understand her and her needs. She has always been very well cared for, as are we as a family - always kept well informed and up to date of her care plan and any appointments or concerns they have. The beautiful grounds and surrounding wildlife make it such a lovely environment for my Mum as she has access to these surroundings and being outside in the fresh air regularly. The little trips out are always lovely to hear about too, even just to the garden centre is such a lovely thing to do as it is a nice change of scenery. Thank you so much for looking after my mum, we are so grateful for all that you do for her and always making it possible for my family and I too.
My wife was a resident in the home for the past 3 years. During that time, I found the home and staff to be the most efficient, caring, hard working and very reliable professional team all around. My wife was in care homes for the last fifteen years. Without a doubt, the home stood miles above any other home. First-class home, facilities great and spotlessly clean. Everything you would want for a loved one. Thank you.
My partner of 42 years has been a resident for more than one year. The management and staff are the most caring and considerate people we could ever wish for. The staff are so very helpful to both my partner, myself and my children. They keep us informed of everything that is happening to my partner i.e.doctors appointments, dental appointments etc and always invite us to attend if we wish to. My partner is offered outings at least once a week to the shops or park or garden centre and is so well looked after whilst on these excursions. The home is kept immaculately clean and the food provided is second to none, all freshly cooked on the premises with a great choice of menu. I can only say this is probably the best care home we have ever seen and would recommend it to anyone needing a care home for themselves or their family.
Thank you so much for taking the time to send a review. We are pleased that you and your family are happy with the support provided. Our care home colleagues work very hard to get the job right, and it means a lot to get such a great endorsement. SHC is committed to being an open and...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 June 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Windermere House.
There are no upcoming events for Windermere House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Windermere House.
Accreditations
There are no accreditations posted yet for Windermere House.
Meet the Team (1)

Welcome to our peaceful purpose-built care centre near the charming town of Horsham, West Sussex.
Set in an area of natural beauty, surrounded by trees and wildlife, Windermere House is a spacious retreat for older people requiring nursing care and for those living with long-term neurological conditions such as acquired brain injury.
An outstanding range of facilities is complemented by an expert team focused on helping those we support to maximise their social, emotional, intellectual and physical potential.
We are lucky to have such a great team here. They are skilled and experienced and through such a challenging time they have been so resilient and hardworking. Every day they commit to doing their best.
Frequently Asked Questions about Windermere House
What types of Care is Windermere House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Windermere House have?
There are 81 Single Rooms.
What are the Facilities & Services at Windermere House?
Smoking not permitted, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Windermere House to the centre of Horsham?
2.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windermere House to verify any information. View our terms and conditions. Windermere House has an Enhanced Service -more info.