Care Homes Owned by Silverlake Care in West Sussex
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in West Sussex for Silverlake Care are showing below.
View the details of all 3 locations (with 85 reviews) owned by Silverlake Care
Silverlake Care Locations in West Sussex (2)
Buttermere House
9.9
14 reviews
Guildford Road, Broadbridge Heath, Horsham RH12 3PQ
"My daughter has been here for a year and half now, she's the happiest i have ever seen her. She goes out a lot and enjoys everything she…" Read all 14 reviews
Location Type Care Home
Welcome to Buttermere House, a modern and welcoming care centre dedicated to supporting younger adults with neurological conditions, including autism spectrum disorders. At Buttermere House, the team prioritises empowering residents to live as independently… Read more about Buttermere House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Residential Care
- Nursing Care
- Younger Adults
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- 10 Rooms
Windermere House
8.9
19 reviews
Guildford Road, Broadbridge Heath, Horsham RH12 3PQ
"My Dad came into Windermere in April and from day one the staff have been amazing. I felt confident every time I left that my Dad was being…" Read all 19 reviews
Location Type Care Home
Welcome to Windermere House, a purpose-built care centre nestled in the picturesque rural surroundings near Horsham, West Sussex. The centre offers a comprehensive range of facilities and services designed to meet the diverse needs of residents. Windermere… Read more about Windermere House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Younger Adults
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- Acquired Brain Injury
- 61 Rooms
- from £1,550 / week
Silverlake Care Reviews in West Sussex (33)
9.5
Silverlake Care has a Group Review Score of 9.5 (9.539) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Silverlake Care must have a Review Score.
Review of
Windermere House
from Wendy P (Sister of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience
2.0 out of 5
2.0 out of 5
The manager tries very hard to enthuse the staff to complete their tasks but money needs to be spend to make anyone want to bother. Perhaps needs a new team. Cracks in walls, dirt, cobwebs, filthy windows and unattended gardens abound. Rooms are desperate for redecoration, but only 1 person on site
for this makes that impossible. Basically no distractions for residents is TV and non professional entertainment
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Review of
Windermere House
from Donna H (Daughter of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Dad came into Windermere in April and from day one the staff have been amazing. I felt confident every time I left that my Dad was being cared for and looked after. Sadly I lost my Dad at the beginning of June and the compassion shown by the team was so lovely. They were kind and supportive and really
cared for my Dad right up until the very end always showing him dignity and respect. They looked after me too, always offering me tea and biscuits and being supportive on the hard days. I am so very grateful to them all.
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Review of
Buttermere House
from Renie R (Mother of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My daughter has been here for a year and half now, she's the happiest i have ever seen her. She goes out a lot and enjoys everything she does, when she's in she gets on with her colouring gardening helping out in the kitchen and she's loves having a look at everyone's rooms and going into the office
talking to the manger The staff here and i mean all staff are so very dedicated to their jobs, always a friendly smile when you visit. I could not asked for everything more thank you buttermere xx
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Review of
Buttermere House
from Alex S (Brother of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother has been a resident at Buttermere House for several years now, and the overall care, attention to optimizing the experience of all residents, and ultimately my brother's happiness continues to improve and surpass my expectations. He is in the best place he can be, the awesome staff support
him in all aspects of his needs, and he is flourishing in his own way that wouldn't be possible elsewhere. So thank you Buttermere House team.
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Review of
Buttermere House
from Elizabeth B (Mother of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care home is always clean and tidy the carers and manager are always very presentable my son is always kept clean tidy and well presented the food is always of a very high standard the only thing I would like to see is more activity like arts and crafts and maybe more outings to garden centres etc
My son will be 37 in July and is very well settled in buttermere house he loves the manager and carers
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Review of
Buttermere House
from Matthew S (Brother of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Buttermere provides a fantastic, safe and friendly environment for my brother, and I'm always impressed by the dedication, care and commitment of the staff when I visit. Whether I'm there for a quick visit and walk around the grounds or for a special event, it's great to see how well the care home is
run and happy the residents are.
Reply from Buttermere Manager, Home Manager at Buttermere House
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Review of
Buttermere House
from Christine B (Mother of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff at Buttermere House go above and beyond to ensure my child is happy, well cared for and busy. Lots of fun activities and outings make every day different annd enjoyable. The staff go above and beyond in caring for my son and he could not be better looked after. It really is a home from home.
Reply from Buttermere Manager, Home Manager at Buttermere House
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Review of
Buttermere House
from Harry S (Brother of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Great care home. My brother is very happy here and we are all exceptionally happy with the changes and additions being made to the home. Very grateful to all the lovely staff and carers who work here.
Reply from Buttermere Manager, Home Manager at Buttermere House
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Review of
Buttermere House
from Michele S (Mother of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My son has been a resident at Buttermere House for 10 years and is so happy there. The staff are amazing and go out of their way to make him as happy and comfortable as possible. Whenever we visit him we are really warmly welcomed and the house seems buzzing with activity. The care he receives is outstanding.
The carers arrange outings for the residents and tailor these to the needs of each individual there. The house is located in amazing grounds and is purpose built so that there is plenty of room for wheelchair users as well as those who can walk. We are in no doubt that he is very happy there as when we see him (weekly) he is healthy, happy and contented.
Reply from Buttermere Manager, Home Manager at Buttermere House
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Review of
Windermere House
from Patricia D (Wife of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I stayed for Sunday lunch which was a leek and potato pie with garlic bread. It was served piping hot, well-presented, excellent portion served by a member of staff with great grace and care - as if in a proper restaurant. Best of all, it was full of flavour - lots of cheese! Pudding was pineapple and
cherry cake with custard - delicious. A lovely day - thank you chef and staff!
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Review of
Windermere House
from Martin S (Son of Resident) published on 28 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Right from the start of our experience with Windermere, the staff were all clearly dedicated to their residents and to ensuring their stay was as enjoyable as possible. They were very kind to my mother while she was there and always patient and understanding, with a smile. Nothing was too much trouble
and the overall ethos was relaxed and easy-going. The staff were keen for residents to be able to enjoy all of the many facilities and to have the freedom to do as much they they were able to while they live there. The management were always very understanding and helpful and responded to queries very promptly. The overall standards and the setting of Windermere House are lovely.
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Review of
Windermere House
from Nigel B (Son of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The gentle, kind and peaceful attitude of the staff is backed up and provided by a diligent professional manager. The home went to great lengths to ensure that Mum was cared for in the best way possible way. Most of my contact was with the manager. Regular phone calls and updates on Mum's progress and
all questions answered to my satisfaction. Thanks to Manager.
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Review of
Windermere House
from J P (Partner of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I want to say a big thank you to all the staff at the home. I can't recommend Windermere House enough if you want the best care for your loved one. I visited every day and my partner was always clean and comfortable. I was always made welcome any time of the day. The staff allowed my partner to keep
his dignity. They were kind, compassionate, caring, tirelessly hard-working while being totally professional as a team. The room was always clean and bright. We are so grateful.
Reply from Vicky Taylor, Home Manager at Windermere House
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Review of
Buttermere House
from J J (Mother of Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My daughter has lived at Buttermere House for over ten years and she loves it there! It definitely is her home and she loves being part of the "Buttermere family". The manager is amazing and you can tell how much she cares for all the residents and she runs the home very efficiently. All the staff are
so friendly and keep me up-to-date with everything relating to my daughter. The home is clean and tidy and if there is something to celebrate, an event, birthday, etc. the home is decorated and everyone joins in. The garden and surrounding area is amazing with so much space which suits my daughter as she loves being outside and going for long walks in a very safe environment.
Reply from Buttermere Manager, Home Manager at Buttermere House
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Review of
Buttermere House
from Wilawan S (Mother of Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The place is clean and it is a good location. The service and care are good so we can trust our son is kept safe. The staff are caring and reliable and look out for the resident's best interests.
Reply from Buttermere Manager, Home Manager at Buttermere House
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Review of
Windermere House
from Jacqueline B (Mother of Resident) published on 5 July 2024 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I do not recommend Windermere House. My daughter was there from January to March 2024. It's such a shame that a negative review cannot be written as it is rejected. By only allowing positive reviews for care homes this does not reflect on the care your loved ones will receive and how unfair is that.
My daughter was not looked after while at Windermere House. We had to supply all equipment that she needed and trained the staff how to care for her. They advertise that they cater for brain injuries, the staff are not adequately trained. They also advertise hydro pool but this never had water in. My daughter was not treated with dignity or kindness. She is a young woman with two young children and had a stroke after her second daughter was born. The manager restricted the children's visiting times which was not fair or kind. Please don't be fooled how clean the care home is. It's behind the scenes which is hidden.
Reply from Tom Newitt, Marketing Manager at Windermere House
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Review of
Windermere House
from K G (Daughter of Resident) published on 19 June 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I found the place very clean and tidy. The staff are very helpful and polite. The facilities are very good and we make plenty of use of the salt cave. The management is very understanding and caring.
Reply from Vicky Taylor, Home Manager at Windermere House
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Review of
Windermere House
from J G (Son of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very friendly and kind staff. It is very reassuring to see my father settling into his new surroundings. Today is Fish and Chip Friday, a lovely meal rekindling many childhood memories. His room is surrounded by nature and songbirds.
Reply from Finlin Martin, Home Manager at Windermere House
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Review of
Windermere House
from A W (Wife of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband was in Windermere House House for end-of-life care. He was always treated with the utmost compassion and dignity. His room was bright, clean and modern. Everyone was very professional and nothing was too much trouble. The staff were always cheerful and available to help if there was a problem.
I wouldn't hesitate to recommend Windermere House.
Reply from Tanya Laity, Regional Manager at Windermere House
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Review of
Windermere House
from A S (Sister-in-law of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always greeted by friendly staff. Always made to feel welcome and nothing was too much trouble for our brother. Although his stay was short and sweet it was most enjoyable for him. Even down to the chef visiting in his room to find out his likes and dislikes with food.
Reply from Finlin Martin, Home Manager at Windermere House
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Awards / Recognitions (1)
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