Burlington Nursing & Residential Home

109/111 Victoria Drive, Bognor Regis PO21 2DZ
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9.7 11 Reviews
  • Burlington Nursing & Residential Home, Bognor Regis
Acquired by Prime Care Group in November 2023

Burlington Nursing Home has been providing high-quality care for residents for many years, and since its acquisition by Prime Care Group in November 2023, it has seen significant improvements under the new management. The home is dedicated to delivering personalised care and attention to each resident, ensuring their well-being, comfort, and dignity.

Under the leadership of Prime Care Group, Burlington Nursing Home has implemented enhanced care practices, staff training, and facility upgrades, making it a safe and welcoming environment for both residents and their families. With a strong focus on continuous improvement, the team is committed to maintaining the highest standards of care, from medical support to emotional well-being.

With Prime Care Group’s extensive experience in the healthcare sector, Burlington Nursing Home is well-positioned to offer exceptional service, fostering a positive and caring atmosphere that residents and their loved ones can trust.
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Care Provided by Burlington Nursing & Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1500
  • Self-Funded Residential Dementia Care: £1350 – £1650
  • Self-Funded Nursing Care: £1350 – £1650
  • Self-Funded Nursing Dementia Care: £1400 – £1750
  • RESPITE Self-Funded Residential Care: £1000 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1450
  • RESPITE Self-Funded Nursing Care: £1250 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1750

Fees are based on individual needs and will be provided once an assessment is completed.

These prices are only a guideline, please contact Burlington Nursing & Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Burlington Nursing Home Ltd

Person in Charge

  • Anna Whiteside (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (20)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • The home welcome families and friends who wish to visit loved ones as well as other healthcare professionals.

Parking

  • Parking space on the road without any restrictions. The home also have a slope for any wheelchair users who wish to visit.

Burlington Nursing & Residential Home Reviews (11)

9.7

Burlington Nursing & Residential Home has a Review Score of 9.7 (9.667) out of 10, based on 10 reviews in the last 2 years.
Over all time Burlington Nursing & Residential Home has 11 reviews.

Overall Experience
  • 8
  • 2
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Date Published
  • 11
  • 4
  • 9
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Reviewer Connection to Burlington Nursing & Residential Home
  • 3
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Total of 11, showing 1-11
Review from Mick P (Son of Resident) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad Pops went into the Burlington just 8 weeks ago due to the family support system breaking down at home.. the Burlington is not a purpose built home.. it's more of a home from home. The layout is simple but effective. Anna and her team work tirelessly to give comfort and care to all it's residences..
let's just say pop was a tricky customer and kept them on there toes..
He was also in the advanced stages of Alzheimer's and vascular dementia and having a TIA made things very difficult.. but what I will say is pop was given first class care.. his dignity was preserved and his feelings taken in to consideration. The nurses keep on top of everything and the care team offer gentle, calm and loving one to one care.. the food is good and can be altered to each persons needs. Tea coffee and biscuits are always available. I have spent hours working along side Anna and the team to ensure pops treatment.. we love you team Burlington.. and consider you part of our family..
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Review from B S (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visit my dad at the home most weeks. I've definitely noticed an improvement in the homes appearance and in his care in part. I sometimes feel that there is not enough staff present and that the staff are very busy. My only concern recently was when I spoke to a nurse who seemed vague in her answers
to my questions and did not have a direct plan of action with her concerns, not my concerns, in regard to dealing with my dads condition. I will be bringing this matter to the attention of the manager of the home.
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Review from Susan C (Friend of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our friend has been with you for nearly two years. Whenever we visit he looks well cared for and is happy. Today we attended the Burlington annual fate. What a wonderful day. The sun was shining and all residents were so happy. The food and drink supplied was excellent. But more importantly we were
so impressed by the dedication and hard work of all the staff. Nobody was left unattended. We would like to say a very big thank you to everyone. You are a credit to the care home sector.
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Review from A B (Friend of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I used to care for this resident when she was living in her own flat. We have kept in touch, and whenever I visit her at Burlington, what impresses me so much is the friendliness and helpfulness of the staff. They are so hard-working and attentive. Thank you.
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Review from Laura N (Granddaughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has lived at Burlington Nursing & Residential Home for over a year and we are incredibly happy with the care she receives. Since the new management took over, the home has really improved.
The carers are kind, engaged and know how to care for each resident as an individual. They make us feel
welcome in our visits and there is always someone to chat to should you have any concerns about your relative.
When my nan has been unwell, the nursing team have been quick to act and keep us well informed.
They also care about ensuring my nan has company and know her needs inside out. The activities have also really improved over the year and we enjoy seeing updates posted to social media of what she has been up to! The activity coordinator is fantastic and very caring.
It isn't an easy decision to put your relative into care however Burlington has made this easier by their kind approach and family feel to the home. My nan is very happy here!
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Review from Darren E (Son of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Top team, they are always smiling, great standard of care is given to my mother, she feels safe and trusts the team. The only negative is because they are giving such a great level of care to the residents, they can be a bit slow opening the door!
Reply from Anna Whiteside, Manager at Burlington Nursing & Residential Home
Dear Darren, thank you so much for your lovely feedback! We're thrilled to hear that your mother feels safe and well cared for and that our team's warmth and dedication are making a positive impact.…read more
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Review from Pat D (Mother of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Burlington Nursing & Residential Home is a nursing home that I am happy and relaxed to leave my son in their care, knowing he is safe and well and happy.
The staff are well-trained and caring and I couldn't ask for more.
This is the first year I was happy to leave him at Christmas as I know he will
be well looked after on all fronts.
A massive thanks to all who work there.
Merry Christmas.
Reply from Anna Whiteside, Manager at Burlington Nursing & Residential Home
Dear Pat, thank you so much for your heartwarming feedback. We are truly honoured that you feel happy and relaxed entrusting your son to our care at Burlington. Knowing he feels safe, well and happy…read more
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Review from Andrew H (Son of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since arriving at Burlington Nursing & Residential Home, Mum has received a wonderful welcome and attentive care. It inevitably took a little while for Mum to become accustomed to her new home and particularly, the loss of independence that came with it. However, in the short time since Mum arrived,
it has been very apparent that the manager sets the tone and it is a very positive, collaborative one in which Mum's care is openly discussed and we feel part of the team ensuring Mum has her needs fully catered for. The wider team at Burlington could not have done more to make her feel at home, encouraging her to decorate her room with personal items and to make that space her own. Importantly, the medical and nursing care has been exemplary and there is always a willingness to accommodate Mum's particular needs, such as getting to church or trips out to the shops when the weather permits. Burlington is a super place where Mum is safe, comfortable and increasingly happy as she continues to settle in.
Reply from Anna Whiteside, Home Manager at Burlington Nursing & Residential Home
Dear Andrew, thank you so much for your thoughtful and kind feedback. It's heartwarming to hear how well your mum has settled in at Burlington and that she feels safe, comfortable and increasingly…read more
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Review from Tracey W (Daughter of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is so happy at Burlington Nursing & Residential Home, I could not wish for a better place for him. Since the new manager has taken over the home, the improvement has gone from a 5 to 10 out of 10 plus in all aspects. The food is so good and my dad, albeit he has dementia and was a very fussy
eater, absolutely eats everything now. The staff are very welcoming, polite and caring to all residents and family who visit. I hope all this continues for the future.
Reply from Anna Whiteside, Manager at Burlington Nursing & Residential Home
Thank you so much for your wonderful feedback. It brings us great joy to hear how happy your dad is at Burlington Nursing Home. Knowing that he is enjoying his meals and thriving in his environment…read more
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Review from C H (Daughter of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot say enough about this care home. It is like a home from home. I was so worried about my mum having to go into a nursing home but she has been at Burlington Nursing & Residential Home for eleven months now and gets such wonderful care. The carers are second to none and know how to cope with
residents' different needs so well. The management team, kitchen staff (lovely food), housekeeping and maintenance are brilliant too. You are made to feel very welcome when visiting and are always able to speak to the manager or assistant manager. My mum is very happy here.
Reply from Anna Whiteside, Manager at Burlington Nursing & Residential Home
Thank you so much for your kind words and thoughtful review. We are truly delighted to hear that your mum feels at home with us and that her experience at Burlington Nursing & Residential Home has…read more
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Review from Lorraine R (Friend of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
The care at this home is disgusting. My ex-partner was there from December 2022 forward to the 1st of September 2023. He has dementia. He fell down the stairs. My daughter got a phone call to say he was okay. Then got another call to say he had been taken to the hospital my daughter was never told by
the home that this had happened. She only found out when she went to see her dad who told her! The paramedics raised safeguarding with CQC about the home and my family were not happy with any of the response from the manager. As a result of all this my daughter got an email to find another home for her dad from the owner. They need shutting down. I wonder how many other things have gone on in this home and been covered up.
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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Burlington Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Burlington Nursing & Residential Home is calculated as follows: ( (77 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 111 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Burlington Nursing & Residential Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Nimisha

Nimisha Rojimon

Job Title: Nominated Individual Joined: 2023

Nimisha has extensive experience in the healthcare industry. She began her career as a Registered Nurse in 2000 and transitioned to a CQC Registered Manager for a Domiciliary Care service in 2020. As of November 2023, she is the nominated individual for Burlington Nursing Home.

Anna

Anna Whiteside

Job Title: Registered Manager Joined: 2024

Anna has been working in the healthcare industry for a long time. She began her career in home care as a Manager and later became an Area Manager. Since January 2024, Anna has been the Registered Manager at Burlington Nursing Home.

Frequently Asked Questions about Burlington Nursing & Residential Home

What types of Care is Burlington Nursing & Residential Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Burlington Nursing & Residential Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Burlington Nursing & Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Burlington Nursing & Residential Home to the centre of Bognor Regis?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Burlington Nursing & Residential Home to verify any information. View our terms and conditions. Burlington Nursing & Residential Home has an Enhanced Service - more info.