Burlington Nursing & Residential Home

Thank you for sharing your feedback about your father's experience at our nursing home. We truly appreciate your honesty and are pleased to hear that you have noticed positive changes in his care and well-being.We sincerely regret that your initial experience did not meet expectations, and we take concerns about staffing, care, and record-keeping very seriously. Ensuring the safety, comfort, and happiness of our residents is our top priority, and we continuously work on improving our services.It's heartening to know that you now find the environment calmer, the staff more attentive, and your father happier and more comfortable. Your words mean a lot to our team, and we will continue to strive for the highest quality of care.

Dear Pat, thank you so much for your heartwarming feedback. We are truly honoured that you feel happy and relaxed entrusting your son to our care at Burlington. Knowing he feels safe, well and happy means the world to us, as it's exactly what we strive for every day. Our team is dedicated to providing the highest level of care and your kind words about their training and compassion are deeply appreciated. It's wonderful to know that this Christmas brought you peace of mind and we're so glad we could support you and your son. A massive thanks to you for your trust and kind wishes. Merry Christmas to you and your family and we look forward to continuing to care for your son with the same dedication in the year ahead.

Dear Andrew, thank you so much for your thoughtful and kind feedback. It's heartwarming to hear how well your mum has settled in at Burlington and that she feels safe, comfortable and increasingly happy. We understand how challenging the transition can be and it's wonderful to know that our team's efforts to create a welcoming and collaborative environment have made a positive difference. We are particularly glad that you feel involved in the care process and that your mum's individual needs, from personalising her space to maintaining her routine with church visits and outings, are being met. Our priority is always to provide attentive, compassionate and personalised care, so it means a lot to hear this has been your experience. Thank you again for your kind words - they truly motivate our team to continue providing the best possible care.

Thank you so much for your wonderful feedback. It brings us great joy to hear how happy your dad is at Burlington Nursing Home. Knowing that he is enjoying his meals and thriving in his environment means the world to us. We're especially grateful for your kind words about the improvements under the new management and the dedication of our staff. Our team strives to create a welcoming, caring and supportive environment for both residents and their families, so it's heartening to know these efforts are making a positive impact. We are committed to maintaining and building on these standards to ensure your dad and all our residents, continue to feel safe, cared for and valued. Thank you again for sharing your experience. It truly motivates us to keep doing our best.

Thank you so much for your kind words and thoughtful review. We are truly delighted to hear that your mum feels at home with us and that her experience at Burlington Nursing & Residential Home has been so positive. Our entire team, from the carers to the kitchen, housekeeping and management, works hard to ensure our residents receive the best possible care and it means the world to us to know that you and your mum are happy. We're always here to support and welcome you during your visits. Thank you for your trust and appreciation!