40 Seaview Road, Mundesley, Norwich NR11 8DJ
Clarence House makes the most of a Norfolk coastline location, with much of the accommodation having sea views and filled with homely comforts.
Originally a renowned hotel, the home now caters for residential clients and has benefited from a newly landscaped sea frontage, providing access to the grounds for those residents able to take advantage of the short walk.
Current developments at Clarence House include; new carpeting, re-decorating, upgrading of the communal areas, including the bathrooms with improved bathing equipment and a programme of improving the existing parking area.
The dining room is bright and cheerful, with views out to sea, and the kitchen has gained an excellent “scores for doors” rating of 5 from North Norfolk District Council.
Person in charge: Sally Lee (Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users
Registered Care Categories*: Old Age • Physical Disability
Admission Information: Ages 65+.
Single Rooms: 29
Shared Rooms: 6
Rooms with ensuite WC: 31
Weekly Charges Guide: Personal Care Single from £550 , Personal Care Shared (per person) from £480 (These prices are only a guideline, please contact Clarence House Residential Home to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Clarence House Residential Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Clarence House Residential Home has a Review Score of 5.8 (5.811)
The Review Score of 5.8 (maximum of 10) for Clarence House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Clarence House Residential Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.25 for Clarence House Residential Home is calculated as follows: ( (6 Excellents x 5) + (3 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 12 Ratings = 4.25
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.561 Points relating to the number of positive Reviews for Clarence House Residential Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8.2 Target = 0.122 , then divided by 2 = 0.061
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Sarah N (Niece of Resident) on Tuesday 3 May 2016. Relates to April 2016.
My 91 year old aunt spent the last week of her life at Clarence House before finally being admitted to hospital where she passed away on April 15th. I cannot praise too highly the staff at Clarence House - all of them are kind, compassionate, and treated my aunt with respect and dignity, even when she was irritable! The home really feels like a home, not a hospital or a prison, and it doesn't smell bad like some others do. The sea views are very uplifting and give Clarence House a genteel feel - you can really see why it was once a hotel: what a lovely location. I would have no hesitation in recommending Clarence House to anyone looking for either respite care, like my aunt, or longer term care, and I would certainly consider it myself if and when I needed care. Thank you very much to the staff who helped care for a very frail old lady whom I loved very much.
How likely would you be to recommend Clarence House Residential Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Satisfactory
Safety / Security: Excellent
Value for Money: Good
Tanya Burt, Acting Home Manager at Clarence House Residential Home responded to this review on 05 May 2016:
Thank you, it is always nice to have positive feedback
Recipient: Clarence House Residential Home
Date: Monday 16 Jan 2012
There are currently no Care Home Idol entrants who have performed at Clarence House Residential Home