Diamond House

The standard of care is exceptionally good and extends from the patient to family members. Recently my wife fell over suffering from a suspected hip damage, and a carer lay on the floor keeping my wife company, this was some three hours after the call and only got up upon arrival of the ambulance and in her own time. A truly wonderful service. Thank you, your manager was also in attendance out of hours.

My Dad had dementia. He'd been in three other care homes, all of which let us down badly, with many serious problems. So by the time he came to Diamond House, I knew what a bad home was like, I can only wish it had been logistically possible for him to come to Diamond House from the start. After a year of literally non-stop hell with the other homes that made me very ill, I cannot tell you the enormous relief it was to know my dad was safe, cared for properly and treated kindly and with respect despite being extremely challenging due to his advanced condition, that I could trust the home and the staff totally, that I could ask anything and voice concerns, be taken seriously and would be listened to and engaged in discussion, not fobbed off, and feel we were working as a team. I can highly recommend Diamond House to anyone, if my dad had to end his days in the sad and heartbreaking state of dementia, not only did the staff treat him with kindness, respect and dignity, but they did me too.

Came to visit my sister. The staff were fantastic, so helpful and couldn't do enough to help us enjoy our visit. Thoroughly enjoyed the visit.

Amazing staff, lovely and friendly. Working around a fussy eating habit.

We came to visit our aunt and were made to feel so welcome. The staff were so kind to our aunt and us throughout the visit. Nothing was too much. Great experience. The staff really knew our aunt and her likes and dislikes.

Very pleasant visit, all staff very friendly. Very satisfied.

Always friendly, can appreciate how busy you all are.

We were very impressed with the amount of time and trouble that the staff went to welcoming and settling in my in-laws. They have provided a wonderful double room that's very well kitted out. Including a TV, which was really welcomed. They have successfully encouraged them to eat, drink and wash. The whole of the staff have been amazing. My mother-in-law is already referring to her room as home.

We were anxious, as a family, about Mum going into a care home as it was the last thing she wanted. However, from the outset, all the staff were so lovely and did everything they could to make Mum and ourselves feel welcome and reassured. Mum seems very content in Diamond House.

There is a lovely, homely feel to Diamond House and I am very grateful that my mum was able to live there, cherished and cared for by such an amazing team of people.

My grandfather is receiving lovely care, he enjoys being here very much. He loves that staff are genuinely interested in his life and he is very happy there.

Staff have worked so hard through the pandemic to keep our loved ones safe. Always a smile for everyone.

My mother is a resident of Diamond House. She has been for nearly three years. I and my father cannot praise the staff and manageress enough. They have got through the last year and kept the residents safe. Mum went through a bad patch with her health but with everyone's patience and kindness, she is now looking very healthy again. I would strongly recommend Diamond House to anyone needing extra care.

I would thoroughly recommend this home.

Lovely surroundings, happy friendly staff and food looked delicious. I was made to feel welcome, outside area is nice with plants and flowers, talked to some of the people that live here all seemed happy. Overall looked very clean and tidy.

Wouldn’t want my husband to be anywhere else.

The staff at Diamond House are brilliant at caring for my aunt, from the manager to the youngest carer. At 95 my aunt is happy and content, anytime she takes a turn for the worst, help is always at hand. She is eating and sleeping better than ever. Thanks to a great team.

The locality, premises and staff have all been excellent for my mother's needs.

Diamond House provided the most loving and caring support for my mother over her 4 years at the home. Even when busy they found time for Mum to ensure she was comfortable, clean and nourished. The home provided regular entertainment to ensure the residents were stimulated. The quality of the food was good and the rooms were well maintained and regularly painted. The staff cared for Mum as a valued individual even though the dementia had taken so much away from her. They were always patient and kind. Their treatment was the same with everyone as I witnessed over the years and numerous visits. The staff really seem to enjoy and be proud of their work - they seem to feel valued and that is so important. Some staff have left over the period that Mum was in the home but the good ones have come back again discovering how much better Diamond House is compared to other settings.

My wife has been giving loving care during her stay. All the staff have treated her with love and dignity.