Diamond House, Downham Market, Norfolk
Diamond House, Downham Market, Norfolk
Diamond House, Downham Market, Norfolk

Diamond House, is a caring and welcoming care home in Downham Market, whose team of professional carers specialise in effective residential, dementia, end of life and respite care. The home has a dementia friendly environment as well as being fully equipped in order to cater to residents with physical disabilities.

Diamond House has a large range of activities organised by an onsite co-ordinator for both group activities and also on a one-to-one basis. There are also a variety of external companies who come into entertain the residents both regularly and seasonally.

All of the home's rooms are en-suite and have television points, while residents also enjoy secure gardens, and spacious communal areas including dining rooms and TV lounges. The home is well situated within the community, being close to local shops and excellent transport links.

Diamond House is part of Larchwood Care Homes, one of the leading care groups, offering an excellent level of care which ensures peace of mind for not only the residents but also their families and friends.

Group: Larchwood Care

Person in charge: Natalie Wright (Registered Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 38

Shared Rooms: 2

Rooms with ensuite WC: 38

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

If you wish to have a show round please ring us or just turn up! We are always ready and a member of staff will gladly give you a tour.

Parking:

Parking is limited due to it being so small but people are always welcome to visit the home.

Latest Care Quality Commission* Report on Diamond House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Diamond House has a Review Score of 9 (8.957)

The Review Score of 9 (maximum of 10) for Diamond House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Diamond House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.362 for Diamond House is calculated as follows: ( (27 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 58 Ratings = 4.362

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.595 Points relating to the number of positive Reviews for Diamond House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8.4 Target = 0.595

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Diamond House?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Diamond House

  • Daughter of Resident/Service User
    4
  • Relative of Resident/Service User
    1

My father lived at Diamond House for the last 2 years of his life, unfortunately, he died peacefully on 4th Sept 2017. The manager and her team could not have done more to help myself and my family through what is a difficult time. The care compassion and love all the staff gave was amazing. Dads comfort and dignity were their highest priority and nothing was too much I cannot fault the care given.

I highly recommend this home, yes it needs some new chairs and the team are working on that but the most important factor is the staff and they are the best. Thank you to the manager and the team and keep up the amazing work you are doing.

How likely would you be to recommend Diamond House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Natalie Wright, Home Manager at Diamond House responded to this review on 14 Sep 2017:

Thank you so much Deb. You all meant so much to us and will be greatly missed.

My relative has been in this home for more than 9 years. Food appears to be of good quality. Drinks are always available with staff to assist where necessary.
My relative is clean and well cared for. Privacy is respected.
Staff appear to have a genuine regard for my relative.

How likely would you be to recommend Diamond House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Natalie Wright, Home Manager at Diamond House responded to this review on 29 Jun 2017:

Thank you for your kind review. We all have a genuine regard for all our residents and we hope you and your relative continue to be happy with the service we provide.

Over the three years my mother has been resident, I have no complaints about her care or treatment. I have been really lucky to find such a good care home.

How likely would you be to recommend Diamond House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Natalie Wright, Home Manager at Diamond House responded to this review on 01 Jun 2017:

Thank you for your lovely review. We are a proud care home with wonderful residents and staff. As always, if there is anything, our door is always open.

Diamond House is the second care home my mum has been a resident in, so I am able to make a comparison.
The most important asset a care home can have, in my opinion, is good staff.
Diamond don't have good staff, they have excellent staff!
Caring, compassionate, efficient and jolly.
I visit every day and see regular entertainment, lovely food and happy residents.
Indeed, my mum seems ten years younger in only a short period of living there and has begun to laugh again. Wonderful!

How likely would you be to recommend Diamond House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Natalie Wright, Home manager at Diamond House responded to this review on 31 May 2017:

Thank you so much Christine for the wonderful review. We are equally as happy to have your mum join us. She is a ray of sunshine for our home and we love having you all with us!

Happy with the care for my dad. I know it's been a struggle for all. Staff have been very good with him. I think it would be great if more activities could be done for him. This would make him more at home. Things can only get better with time and medication.

How likely would you be to recommend Diamond House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Natalie Wright, Home Manager at Diamond House responded to this review on 31 May 2017:

Thank you Jane, for your kind review. We feel lucky to have been chosen to support your dad and it takes time to settle into a new home for some. We are happy to offer more activities. Our sit down together has highlighted the need for one to one activities, which we can gladly offer and have started. As previously discussed, we have an open door policy so if there are any concerns or worries, please feel free to come in anytime.

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Care Home Idol 2016

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