My mother-in-law is already referring to her room as homeK B(Daughter-in-law of Resident/Service User)
from the outset, all the staff were so lovely and did everything they couldClaire W(Daughter of Resident/Service User)
not only did the staff treat him with kindness, respect and dignity, but they did me too.Martin F(Son of Resident/Service User)
My mother-in-law is already referring to her room as homeK B(Daughter-in-law of Resident/Service User)
from the outset, all the staff were so lovely and did everything they couldClaire W(Daughter of Resident/Service User)
not only did the staff treat him with kindness, respect and dignity, but they did me too.Martin F(Son of Resident/Service User)
Diamond House in Norfolk provides dignified care to residents in a welcoming home.
With trained staff and a variety of social activities within the home as well as day trips out, residents can be entertained in lots of ways.
Nutritious, tasty meals that cater to individual's dietary requirements are available at the home.
Care Provided by Diamond House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Diamond House for full pricing details and T&Cs.Contact Diamond House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Diamond House Care Home Ltd
- Private Owned
Person in charge
- Donna Lee (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 59+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: -1
- Number of floors: 2
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (38)
Visiting
- Diamond House Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones dedicated team members always available to greet them with a warm welcome.
Parking
- Diamond House understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.
Diamond House Reviews (46)
Diamond House has a Review Score of 9.3 (9.256) out of 10, based on 11 reviews in the last 2 years.
Over all time Diamond House has 46 reviews.
I came to the garden party with my best friend to see her dad. I worked at this home a few years ago and was pleasantly surprised. The home had a fabulous feel to it. I watched the staff interact with the service users and I could see how caring they are and attentive. Everyone seemed really happy and calm. I liked the management included themselves as well. Well done 5 star from me you really have transformed the place. I really enjoyed the party. Thank you
Hi Sharon,
Thank you for you're comments, this is very thoughtful of you.
We are very lucky that we have such a caring team and together with the residents we make Diamond House a great place to be, it does feel like our second home rather than a work place.
It is nice to hear that other people see what we see at Diamond House, We hope to see you at our next event.
Regards
Donna
Communication is generally good, and any concerns I have raised have been listened to have been listen to and addressed.
My husband particularly enjoys visits from our dogs, and the staff always make them welcome ,knowing how much comfort and happiness they bring him.
It is lovely to see the warmth and patience shown not only to him but to myself and to all the residents.
No care home is perfect, and there is always room for improvement, but I feel confident that my husband is safe, well cared for and treated as an individual.
I am grateful for the kindness, compassion and hard work shown by the whole team, and I would recommend the home to other families looking for residential care.
Hi Anne,
Thank you for your thoughts, its always a pleasure having you visit with Eric & Bertie (four leg friends).We love how you join in with the activities and the laughter we have.
Poppy loves it when you bring Eric & Bertie in as she has work mates now.
I always appreciate you...
I attended the summer fete at Diamond house on the 4th July 2026. The weather was kind which meant that the residents could be brought to the garden and take part in the festivities. It was clear that a lot of effort had taken place to organise the event with plenty of variety of games stalls and music. The staff made sure that they included all residents taking time to talk to them and getting them to join in with the sing song. It was pleasing that staff that were off duty attended showing how much support they give to the home. It was also good that the owner attended with his family. Keep up the good work.
Hi there,
Thank you for you kind words, it was lovely to see you there.
Everyone had such a lovely time.
Look forward in seeing you again soon.
Donna
I visit my auntie every few weeks - I live an hour away. She always looks comofrtable. Sadly her mind is not good so she cannot tell me of her experience, but from what I see, all is well with her experience. The staff are particularly kind and helpful. Just one thing to mention, my auntie has been residing for 18 months, and it is the quantity of managers that is puzzling. Now on to no.4! Why are they leaving?
I would like to thank you for you're review.
Our priority has always been to provide the best possible leadership, stability, and care for both our residents and our team. While changes in management can be challenging, each decision has been made with the long-term success of the home...
Everywhere is clean, helpful staff. Always informed on what is going on. Mother-In-Law is very happy here.
Thank you for your kind words, its always lovely to hear lovely comments. we are very lucky to have such a caring team.
Thank youFrom
Donna and the Team
The wife and I go into see my mother every week and are thoroughly impressed by the high standard of service and attention provided to my mother and other residents. The staff are exceptionally friendly and professional, always going the extra mile to ensure everyone felt comfortable and cared for. The facilities are clean and well-maintained, and offer a welcoming atmosphere, making it a pleasant place for both residents and visitors. I would highly recommend this care home to anyone seeking a supportive and nurturing environment for their loved ones.
My sister has been in the home for 7 years and has always been treated with cared and dignity.
We were asked by the events coordinator if we could help with a game of human "hungry hippos", to which we agreed. We are regular volunteers and the atmosphere is so light and refreshing. The residents are brimming with excitement, even if they are not partaking in the activity. They are such a great bunch with lots of smiles and laughter and are a credit to the staff and carers who do an amazing job. The staff are so bubbly and the interaction with the residents is so amazing. It is such a pleasure to help out and we both look forward to it.
Thanks for your kind words and for giving up your time to volunteer to spend time at our home. It is much appreciated.
My father-in-law has been at Diamond House for a few months now and loves it. The support and care he receives is fantastic nothing is too much trouble, he even eats better than us! Knowing he is looked after so well is great. There are endless activities to get involved in, something he would avoid before! The staff are friendly, helpful and caring, not just to him, but us when we visit. I just hope that there are care homes like this when I need one!
Thank you, this means the world to the team caring for your Dad. I hope we don't have to welcome you as a resident for a very long time but we'll be happy to look after you when the time comes!
While we would rather have her at home, it's a comfort that she is safe and lovingly looked after.
We really appreciate your kind comments. We want our homes to be 'homes from home' and our families to feel comforted that their loved ones are being cared for.
The staff are all happy and friendly, which makes a huge difference to everyone's life. The residents have activities and entertainment, which is hugely important to their wellbeing. The home is always clean and tidy. We enjoy volunteering there, as the atmosphere is so uplifting.
Great atmosphere and a caring environment which you can feel when you walk in the front door. Clean and bright with lots of entertainment bingo arts and crafts.
My mum's passing was made easier by the wonderful carers. All I can say is a big thank you.
Thank you for you kind Words. Staff have expressed that she was a pleasure to look after.
Mum has been very happy at Diamond House, as we are.
Thank you so much for your lovely review and words.
The moment we walked in the door we were made to feel so welcome. Staff were all so helpful and friendly and we knew almost immediately this was the right place for our father. Nothing is too much trouble and we really feel he will be well cared for.
I will certainly ensure your kind words are passed over to staff.
My mother has always received exceptional care ever since moving into Diamond House. All staff are very kind, caring and professional.
I have visited my friend on a regular basis since the beggining of this year and my review would have been the same in any month. The staff show consideration and kindness in abundance. There is a very friendly atmosphere and nothing is too much trouble for the staff. I have visited many care homes in Norfolk over the past decade and I would rate Diamond House to be the best. If I had to go into a care home, I would want it to be this one.
Thank you kindly for your review and words. I will be sure to inform the staff about your review.
The standard of care is exceptionally good and extends from the patient to family members. Recently my wife fell over suffering from a suspected hip damage, and a carer lay on the floor keeping my wife company, this was some three hours after the call and only got up upon arrival of the ambulance and in her own time. A truly wonderful service. Thank you, your manager was also in attendance out of hours.
Many thanks for taking the time to give us feedback, we truly appreciate it.
My Dad had dementia. He'd been in three other care homes, all of which let us down badly, with many serious problems. So by the time he came to Diamond House, I knew what a bad home was like, I can only wish it had been logistically possible for him to come to Diamond House from the start. After a year of literally non-stop hell with the other homes that made me very ill, I cannot tell you the enormous relief it was to know my dad was safe, cared for properly and treated kindly and with respect despite being extremely challenging due to his advanced condition, that I could trust the home and the staff totally, that I could ask anything and voice concerns, be taken seriously and would be listened to and engaged in discussion, not fobbed off, and feel we were working as a team. I can highly recommend Diamond House to anyone, if my dad had to end his days in the sad and heartbreaking state of dementia, not only did the staff treat him with kindness, respect and dignity, but they did me too.
Thank you very much for taking the time to feedback on your experience with Diamond House Care Home. I am so pleased to hear that you are happy with the service provided and that this brought some peace of mind to you during such a distressing time when somebody you love and dearly care for suffers from dementia. I will pass your very kind comments to the team, thank you.
Came to visit my sister. The staff were fantastic, so helpful and couldn't do enough to help us enjoy our visit. Thoroughly enjoyed the visit.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Diamond House.
There are no upcoming events for Diamond House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Diamond House.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Diamond House
What types of Care is Diamond House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Diamond House have?
There are 38 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Diamond House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Diamond House to the centre of Downham Market?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Diamond House to verify any information. View our terms and conditions. Diamond House has an Enhanced Service - more info.