Diamond House

Bennett Street, Downham Market PE38 9EJ
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9.8 40 Reviews
  • Diamond House, Downham Market
Diamond House in Norfolk provides dignified care to residents in a welcoming home.

With trained staff and a variety of social activities within the home as well as day trips out, residents can be entertained in lots of ways.

Nutritious, tasty meals that cater to individual's dietary requirements are available at the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Diamond House Care Home Ltd

Person in charge

  • Karin Scott (Operations Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 59+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (38)

Visiting

  • Diamond House Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones dedicated team members always available to greet them with a warm welcome.

Parking

  • Diamond House understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Diamond House Reviews (40)

9.8

Diamond House has a Review Score of 9.8 (9.784) out of 10, based on 10 reviews in the last 2 years.
Over all time Diamond House has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Diamond House
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Total of 40, showing 1-20
Review from P B (Regular Volunteer) published on 12 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were asked by the events coordinator if we could help with a game of human "hungry hippos", to which we agreed. We are regular volunteers and the atmosphere is so light and refreshing. The residents are brimming with excitement, even if they are not partaking in the activity. They are such a great
bunch with lots of smiles and laughter and are a credit to the staff and carers who do an amazing job. The staff are so bubbly and the interaction with the residents is so amazing. It is such a pleasure to help out and we both look forward to it.
Reply from Caroline Walker, Marketing at Diamond House

Thanks for your kind words and for giving up your time to volunteer to spend time at our home. It is much appreciated.

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Review from Laura M (Daughter-in-law of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been at Diamond House for a few months now and loves it. The support and care he receives is fantastic nothing is too much trouble, he even eats better than us! Knowing he is looked after so well is great. There are endless activities to get involved in, something he would avoid
before! The staff are friendly, helpful and caring, not just to him, but us when we visit. I just hope that there are care homes like this when I need one!
Reply from Caroline Walker, Marketing at Diamond House

Thank you, this means the world to the team caring for your Dad. I hope we don't have to welcome you as a resident for a very long time but we'll be happy to look after you when the time comes!

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Review from G V (Daughter of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has advanced dementia. She has been at Diamond House for a few years now and we have been so relieved to see how well she is cared for. The activities are now a bit beyond mum, but it's so lovely seeing how much goes on and that life is made much more interesting for those who can join in.
While
we would rather have her at home, it's a comfort that she is safe and lovingly looked after.
Reply from Caroline Walker, Marketing at Diamond House

We really appreciate your kind comments. We want our homes to be 'homes from home' and our families to feel comforted that their loved ones are being cared for.

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Review from C N (Sister of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has resided at Diamond House for 6 years. She has always been well looked after. I know she enjoyed having her hair done by a hairdresser and her nails painted - which the staff still do for her even though she is now bedridden and unable to recognise me anymore. It cannot be easy caring for
her and I do appreciate her care and safety there. The cost I believe is very high although I do not know other homes' fees.
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Review from Claire B (Regular Volunteer) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all happy and friendly, which makes a huge difference to everyone's life. The residents have activities and entertainment, which is hugely important to their wellbeing. The home is always clean and tidy. We enjoy volunteering there, as the atmosphere is so uplifting.
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Review from Colin R (Nephew of Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is amazing that the staff take time to keep the residents amused and busy
Great atmosphere and a caring environment which you can feel when you walk in the front door. Clean and bright with lots of entertainment bingo arts and crafts.
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Review from Gill B (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care given to my mum. Her carers were kind and gentle with her. I knew she would be well looked after. The activities put on for the residents were wonderful and seeing my mum join in was so special.
My mum's passing was made easier by the wonderful carers. All I can say is a big thank you.
Reply from The Manager, Home Manager at Diamond House

Thank you for you kind Words. Staff have expressed that she was a pleasure to look after.

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Review from Janet H (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been very happy at Diamond House, as we are.
Reply from The Manager, Home Manager at Diamond House

Thank you so much for your lovely review and words.

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Review from V D (Daughter of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The moment we walked in the door we were made to feel so welcome. Staff were all so helpful and friendly and we knew almost immediately this was the right place for our father. Nothing is too much trouble and we really feel he will be well cared for.
Reply from The Manager at Diamond House

Thank you so much for your lovely review.
I will certainly ensure your kind words are passed over to staff.

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Review from Elizabeth J (Daughter of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has always received exceptional care ever since moving into Diamond House. All staff are very kind, caring and professional.
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Review from Sandra H (Friend of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited my friend on a regular basis since the beggining of this year and my review would have been the same in any month. The staff show consideration and kindness in abundance. There is a very friendly atmosphere and nothing is too much trouble for the staff. I have visited many care homes
in Norfolk over the past decade and I would rate Diamond House to be the best. If I had to go into a care home, I would want it to be this one.
Reply from The Manager, Home Manager at Diamond House

Thank you kindly for your review and words. I will be sure to inform the staff about your review.

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Review from W H (Husband of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of care is exceptionally good and extends from the patient to family members. Recently my wife fell over suffering from a suspected hip damage, and a carer lay on the floor keeping my wife company, this was some three hours after the call and only got up upon arrival of the ambulance and
in her own time. A truly wonderful service. Thank you, your manager was also in attendance out of hours.
Reply from The Manager at Diamond House

Thank you very much for your kind words, your lovely wife is a pleasure to have living with us. We are lucky to have such caring staff working at our home, they truly put our residents first.
Many thanks for taking the time to give us feedback, we truly appreciate it.

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Review from Martin F (Son of Resident) published on 16 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad had dementia. He'd been in three other care homes, all of which let us down badly, with many serious problems. So by the time he came to Diamond House, I knew what a bad home was like, I can only wish it had been logistically possible for him to come to Diamond House from the start. After a year
of literally non-stop hell with the other homes that made me very ill, I cannot tell you the enormous relief it was to know my dad was safe, cared for properly and treated kindly and with respect despite being extremely challenging due to his advanced condition, that I could trust the home and the staff totally, that I could ask anything and voice concerns, be taken seriously and would be listened to and engaged in discussion, not fobbed off, and feel we were working as a team. I can highly recommend Diamond House to anyone, if my dad had to end his days in the sad and heartbreaking state of dementia, not only did the staff treat him with kindness, respect and dignity, but they did me too.
Reply from Paula Oltean, Regional Manager at Diamond House

Thank you very much for taking the time to feedback on your experience with Diamond House Care Home. I am so pleased to hear that you are happy with the service provided and that this brought some peace of mind to you during such a distressing time when somebody you love and dearly care for suffers from dementia. I will pass your very kind comments to the team, thank you.

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Review from Jenny H (Sister of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to visit my sister. The staff were fantastic, so helpful and couldn't do enough to help us enjoy our visit. Thoroughly enjoyed the visit.
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Review from Nikki C (Niece of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff, lovely and friendly. Working around a fussy eating habit.
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Review from Kelly O (Niece of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came to visit our aunt and were made to feel so welcome. The staff were so kind to our aunt and us throughout the visit. Nothing was too much. Great experience. The staff really knew our aunt and her likes and dislikes.
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Review from Sheila W (Sister of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant visit, all staff very friendly. Very satisfied.
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Review from Janice D (Daughter of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always friendly, can appreciate how busy you all are.
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Review from K B (Daughter-in-law of Resident) published on 23 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very impressed with the amount of time and trouble that the staff went to welcoming and settling in my in-laws. They have provided a wonderful double room that's very well kitted out. Including a TV, which was really welcomed. They have successfully encouraged them to eat, drink and wash. The
whole of the staff have been amazing. My mother-in-law is already referring to her room as home.
Reply from Carly Stannard, Home Manager at Diamond House

We are so happy your mother and father have settled in so well and feel at home. Both are a pleasure to care for. Carly

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Review from Claire W (Daughter of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were anxious, as a family, about Mum going into a care home as it was the last thing she wanted. However, from the outset, all the staff were so lovely and did everything they could to make Mum and ourselves feel welcome and reassured. Mum seems very content in Diamond House.
Reply from Carly Stannard, Home Manager at Diamond House

I am so glad you are happy with the service we provide. Your mother is a lovely lady, making the best care very easy.

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Current Review Score: 9.8 (9.784)

Overview of Review Score

The Review Score of 9.8 (9.784) out of 10 for Diamond House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.784 for Diamond House is calculated as follows: ( (96 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 116 Ratings = 4.784
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Diamond House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

5 Bed Vacancies

Posted: 28 Aug 2025

4 upstairs vacancies, 1 ground floor double room

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Diamond House

What types of Care is Diamond House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Diamond House have?

There are 38 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Diamond House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Diamond House to the centre of Downham Market?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Diamond House to verify any information. View our terms and conditions. Diamond House has an Enhanced Service - more info.