Diamond House

Bennett Street, Downham Market PE38 9EJ
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9.4 42 Reviews
  • Diamond House, Downham Market
Diamond House in Norfolk provides dignified care to residents in a welcoming home.

With trained staff and a variety of social activities within the home as well as day trips out, residents can be entertained in lots of ways.

Nutritious, tasty meals that cater to individual's dietary requirements are available at the home.
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Care Provided by Diamond House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1494 – £1500
  • Self-Funded Residential Dementia Care: £1494 – £1600
The price(s) shown are provided by the care home. Contact Diamond House for full pricing details and T&Cs.

Contact Diamond House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Diamond House to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Diamond House Care Home Ltd
  • Privately Owned

Person in Charge

  • Donna Lee (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 59+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (38)

Visiting

  • Diamond House Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones dedicated team members always available to greet them with a warm welcome.

Parking

  • Diamond House understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Diamond House Reviews (42)

9.4

Diamond House has a Review Score of 9.4 (9.357) out of 10, based on 9 reviews in the last 2 years.
Over all time Diamond House has 42 reviews.

Overall Experience
  • 35
  • 7
  • 0
  • 0
  • 0
Date Published
  • 42
  • 3
  • 3
  • 9
  • 33
Reviewer Connection to Diamond House
  • 18
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from M B (Daughter of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the three years my mother has been resident, I have no complaints about her care or treatment. I have been really lucky to find such a good care home.
Reply from Natalie Wright, Home Manager at Diamond HouseThank you for your lovely review. We are a proud care home with wonderful residents and staff. As always, if there is anything, our door is always open.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Daughter of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with the care for my dad. I know it's been a struggle for all. Staff have been very good with him. I think it would be great if more activities could be done for him. This would make him more at home. Things can only get better with time and medication.
Reply from Natalie Wright, Home Manager at Diamond HouseThank you Jane, for your kind review. We feel lucky to have been chosen to support your dad and it takes time to settle into a new home for some. We are happy to offer more activities. Our sit down together has highlighted the need for one to one activities, which we can gladly offer and have started. As previously discussed, we have an open door policy so if there are any concerns or worries, please feel free to come in anytime.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.357)

Overview of Review Score

The Review Score of 9.4 (9.357) out of 10 for Diamond House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.657 for Diamond House is calculated as follows: ( (73 Excellents x 5) + (28 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 105 Ratings = 4.657
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Diamond House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

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