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Diamond House

Bennett Street, Downham Market, Norfolk PE38 9EJ
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My mother-in-law is already referring to her room as homeK B(Daughter-in-law of Resident/Service User)
Diamond House, Downham Market
from the outset, all the staff were so lovely and did everything they couldClaire W(Daughter of Resident/Service User)
Diamond House, Downham Market
not only did the staff treat him with kindness, respect and dignity, but they did me too.Martin F(Son of Resident/Service User)
Diamond House, Downham Market

Diamond House in Norfolk provides dignified care to residents in a welcoming home.

With trained staff and a variety of social activities within the home as well as day trips out, residents can be entertained in lots of ways.

Nutritious, tasty meals that cater to individual's dietary requirements are available at the home.

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Care Provided by Diamond House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,494 - £1,500N/A
Residential Dementia Care£1,494 - £1,600N/A

Contact Diamond House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Diamond House Care Home Ltd
  • Private Owned

Person in charge

  • Donna Lee (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 59+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (38)

Visiting

  • Diamond House Care Home is thrilled to welcome visitors. Visitors encouraged to visit loved ones dedicated team members always available to greet them with a warm welcome.

Parking

  • Diamond House understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Diamond House Reviews (49)

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9.2

Diamond House has a Review Score of 9.2 (9.198) out of 10, based on 11 reviews in the last 2 years. Over all time Diamond House has 49 reviews.

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Showing 49 reviews matching selected criteria
Review from Elaine C (Daughter of Resident) published on 6 December 2018 Submitted via Website
Overall Experience
My mother resided at Diamond House for the last years of her life suffering with Alzheimer's. It truly is a home, we were always so welcome when visiting and the residents treated with such affection and respect. Mum had many happy hours there and we were impressed with the cleanliness and excellent food.
My mother's end of life care was exemplary. She was treated with compassion and respect to the very end and any medical needs she had were quickly addressed. My family were able to be with her whenever possible and we were so comforted by the calm and peaceful environment made by the staff and their tender care of my mother. Nothing was too much trouble either for her or us.

This is a home to be proud of and everyone on the team there are to be congratulated. I would have no hesitation in advising anyone in our position to put a loved one into care at Diamond House.

Reply from Natalie Wright, Home Manager at Diamond House

Thank you so much for your lovely review Elaine. Your mum was very special to us and I remember when I first came to Diamond house, she was the first lady I spoke with and had me in stitches of laughter. We were so lucky to have you all as part of the family and she will be missed dearly. Please keep in touch.

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Review from Colin J (Son of Resident) published on 1 May 2018 Submitted via Postal Card
Overall Experience

The treatment and care provided by the staff at Diamond House has been wonderful. Nothing is too much trouble. Myself and family would like to thank everybody at Diamond House for their dedication, professionalism and sense of humour.

Reply from Diamond Home Manager, Home Manager at Diamond House

Thank you, Colin, we feel blessed to have been given the honour to care for your loved one.

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Review from Wendy E (Friend of Resident) published on 29 March 2018 Submitted via Website
Overall Experience

Perfect place, can not recommend it more highly. If I had a choice as her LPA, she would still be in Diamond House. The staff give excellent, perfect and respectful care. Far and beyond any other home I have seen and used for my own mother in a different area. Perfection is rare but they have managed it. Thank you to all staff for the happy memories of this home. It will never be forgotten by me. Excellent A1**** For Diamond House.

Reply from Natalie, Home Manager at Diamond House

Hi Wendy, Thank you so much for your beautiful review. We will miss you both so much. You will always be in our memories.

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Review from Rachel H (Daughter of Resident) published on 28 November 2017 Submitted via Website
Overall Experience

My dad was only at Diamond House for 1 week, he was thoroughly looked after in that time, the staff were faultless in there care for him. At the end the end of life care was brilliant, the staff also took time out to make sure us as the family were ok, bringing us lots of cups of tea. If you need to go into a home choose Diamond House you won't regret it.

Reply from N.Wright, Home Manager at Diamond House

Thank you for your kind review. We got to know your dad well in such a short space of time. He will be missed.

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Review from Deb N (Daughter of Resident) published on 14 September 2017 Submitted via Website
Overall Experience

My father lived at Diamond House for the last 2 years of his life, unfortunately, he died peacefully on 4th Sept 2017. The manager and her team could not have done more to help myself and my family through what is a difficult time. The care compassion and love all the staff gave was amazing. Dads comfort and dignity were their highest priority and nothing was too much I cannot fault the care given.

I highly recommend this home, yes it needs some new chairs and the team are working on that but the most important factor is the staff and they are the best. Thank you to the manager and the team and keep up the amazing work you are doing.

Reply from Natalie Wright, Home Manager at Diamond House

Thank you so much Deb. You all meant so much to us and will be greatly missed.

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Review from J M (Relative of Resident) published on 29 June 2017 Submitted via Postal Card
Overall Experience
My relative has been in this home for more than 9 years. Food appears to be of good quality. Drinks are always available with staff to assist where necessary.
My relative is clean and well cared for. Privacy is respected.

Staff appear to have a genuine regard for my relative.

Reply from Natalie Wright, Home Manager at Diamond House

Thank you for your kind review. We all have a genuine regard for all our residents and we hope you and your relative continue to be happy with the service we provide.

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Review from Christine S (Daughter of Resident) published on 1 June 2017 Submitted via Postal Card
Overall Experience
Diamond House is the second care home my mum has been a resident in, so I am able to make a comparison.
The most important asset a care home can have, in my opinion, is good staff.
Diamond don't have good staff, they have excellent staff!
Caring, compassionate, efficient and jolly.
I visit every day and see regular entertainment, lovely food and happy residents.

Indeed, my mum seems ten years younger in only a short period of living there and has begun to laugh again. Wonderful!

Reply from Natalie Wright, Home manager at Diamond House

Thank you so much Christine for the wonderful review. We are equally as happy to have your mum join us. She is a ray of sunshine for our home and we love having you all with us!

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Review from M B (Daughter of Resident) published on 1 June 2017 Submitted via Postal Card
Overall Experience

Over the three years my mother has been resident, I have no complaints about her care or treatment. I have been really lucky to find such a good care home.

Reply from Natalie Wright, Home Manager at Diamond House

Thank you for your lovely review. We are a proud care home with wonderful residents and staff. As always, if there is anything, our door is always open.

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Review from J B (Daughter of Resident) published on 31 May 2017 Submitted via Postal Card
Overall Experience

Happy with the care for my dad. I know it's been a struggle for all. Staff have been very good with him. I think it would be great if more activities could be done for him. This would make him more at home. Things can only get better with time and medication.

Reply from Natalie Wright, Home Manager at Diamond House

Thank you Jane, for your kind review. We feel lucky to have been chosen to support your dad and it takes time to settle into a new home for some. We are happy to offer more activities. Our sit down together has highlighted the need for one to one activities, which we can gladly offer and have...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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