Halvergate House

My mother was moved to Halvergate House after a few months in Hospital. She has advanced dementia, and is very frail exacerbated by a hip fracture. The team have been respectful, proactive, and above all very kind in the face of her extremely complex needs, and very much seen the person, and the family, beyond the condition. They have been excellent to communicate with and have kept us involved at every turn.

We will never forget the care, respect, and humanity shown by everyone at the home. Our family is deeply grateful, and we would wholeheartedly recommend them to anyone looking for compassionate and professional care for their loved ones.

I have never met a more dedicated team of people. Above and beyond is a phase often used, but it doesnt do them justice. The staff would go to the moon and back for their residents and their families. They are passionate about caring and getting the right support in place when its needed. They fought right alongside us when we needed additional help from external agenices. Dad was treated with such love and care right up until the end at Halvergate and I am eternally grateful to each and every member of staff. Even after losing Dad, the staff check in on us and we have been back to visit. Moving Dad to Halvergate was the best decision we made for his care and I would do it again in a heartbeat.

A big thank you to all.

I find the care staff at Halvergate House to be very kind and caring. They really care about the residents they look after. The nurses and senior care staff are very professional and ensure I am kept up to date with any issues with the resident whom i visit. Thank you all for doing a good job!

Halvergate became Mum's family, she became calm and happy in her surroundings and had the freedom to find her way through this illness. unfortunately Mum passed away recently, when staff came back into work to say their farewells and see her through the night she was shown so much love and I was very grateful to have been part of it all, So thank you all at Halvergate, for everything!

We have nothing but praise for the care, compassion and kindness with which our 100 year old mum is looked after by the staff team at Halvergate House. Mum, who has been there since last May, has a complex range of needs and requires constant care and attention, but nothing is too much for the staff. The home is spotlessly clean at all times and the food is appetising, varied and always served exactly according to Mum's requests. Everyone at the home, including the managers, nurses, care, domestic, maintenance and catering staff, works hard together to make sure that Mum's needs are fully met. Thank you to all concerned.

To two members of staff, a big thanks from my dad, who is 89 and knows how wonderful you both are (as are you all).

And finally on Xmas day while we were there father Xmas came round with 2 lady helpers and all residents were given a bag of 5 or 6 presents which was a very nice touch.

Many thanks to you all.

My 81-year-old father was recently admitted to Halvergate House following a short illness. He had been discharged from hospital and we were told he needed palliative care. Luckily Halvergate House had a room available and was highly recommended by Norwich hospital. My dad ended up spending a week there before he passed away. The staff couldn't have been more caring, both to him and to all of us family. It really helped us deal with a very difficult and sad time. We felt the staff were always aware of his pain control needs, and he was constantly checked on. The room was very comfortable, with views onto the pretty gardens. I would highly recommend Halvergate House to anyone looking for a residential care home.

My elderly mother spent the last few weeks of her life at Halvergate House.

She was treated kindly by the manager and colleagues throughout her final weeks. She was developing quite severe dementia and staff at all levels treated her with dignity and compassion. In her final few days she needed considerable nursing care and (as far as I can tell as a layperson) this was provided skilfully by the nursing staff. They were tactful and clear in their explanations of how events were unfolding and they supported us and gave me time in making informed choices.

I am grateful to the staff at all levels who cared for my mother - and for me and the family. They gave us time and space. I found the staff's skill and sensitivity immensely helpful as my mother was dying and also in the hours and days after her death.

Initially I was not sure but as I was shown around by a lovely lady, I felt more happy and relaxed about the home, in fact, they made me feel very welcome. Since mum has been in the care home my initial feelings have been confirmed and mum has been made to feel very welcome and friendly (like family).

My mother has a long history of complex and multiple health problems, both mental and physical. She can be very challenging and aggressive, even sometimes violent. Her current behaviour, which is caused by her advanced condition of vascular dementia coupled with mobility issues and other illnesses, has proven too difficult for two previous Care Homes to cope with, and indeed they both failed my mother quite badly. However, at Halvergate House the staff and manager have persevered with my mother and have discovered a management regime which works astonishingly well. They have shown professional levels of care and understanding, and have found, by allowing mother some freedom to explore her surroundings, and providing exactly the right level of support on good days and bad, that she can still have some quality of life. This is a remarkable achievement in a frighteningly difficult and challenging case, and they are to be commended very highly.

I am grateful that they have been able to improve my mother's physical condition and provide the best of care.

Mum spent 1 month in Halvergate House before she got very ill. My first impressions of the home were beautiful; situation, rooms, cleanliness, décor and facilities. I found the manager extremely polite, accommodating, warm and compassionate. The same with a few staff I met on that day. Mum's stay was for me everything I wanted. Good care and good quality of life. Excellent food, kindness and I found this anytime I visited day or night.

During Mum's final days, the 24-hour care by nursing staff and carers alike was second to none. She had the best most professional care I could have wished for. I cared for Mum for many years so I guess I expected the same level of care and I got it.

Sadly, my father died in November 2015 but this event was hugely tempered by our whole family's feeling that he could not have received better care anywhere than at Halvergate House. The friendly, cheerful and caring staff were always ready and willing to tend to his every need with appropriate respect. He was especially appreciative of the high standard of cuisine and we know he sent compliments to the kitchen more than once! Unfortunately, he was severely hampered by his problems in partaking of the activities available so we feel we are not really qualified to pass judgement on that aspect but we have no reason to think them anything but 'good' as would be in keeping with the general high standard observed elsewhere. Certainly we do believe that my father was made to feel as comfortable and even 'loved' as it is possible for any staff anywhere to fulfill this function. We would like to extend our very grateful thanks and kind regards to all and would happily recommend Halvergate House to anyone.