Care Homes Owned by East Anglia Care Homes Ltd

end goal of moving to her own place.

There are activities provided most days and I am extremely impressed. The Activities Co-ordinator really takes time to cater for the interests of individuals.

for their kindness.

team. There were always ample staff on duty - including kitchen, care, and nursing staff. They took time to get to know Dad, his personal preferences and took our objectives seriously. Inevitably there is a settling-in period and the staff were reassuring about this. It was easy to get updates on how he was doing/what he'd been up to. Having a nursing team is also a real bonus.
They employ an Activities Coordinator who is there 5 days a week. This staff member took time to get to know Dad 121 and also organised small group activities which Dad enjoyed participating in - this made a very positive difference to the quality of Dad's experience at Halvergate House.
A big thank you to all.

but she is always included in any entertainment etc. I am always well-informed with anything that involves my sister.
I feel that at this stage, her needs are being adequately met and I feel happy in the knowledge that she is being cared for.

all staff, they are kind, happy and patient, nothing seems too much trouble; they seem to really care for the residents. The nursing medical staff are great, very competent, attentive and friendly, always on duty and keeps us updated and well informed. The activities coordinator is marvellous, befriending and including all residents to whatever level they wish. Management has coordinated and inspired a proficient and effective team, including catering, cleaning and maintenance. We are very happy with the care and security at Sutherlands, but more importantly, Mum is happy and settled there. Thank you, Sutherlands; it is reassuring to know Mum is well cared for in such a nice environment.

They do various activities at the home, and on occasion,l take them out for coffee, shops, cake etc. I am always made welcome and given coffee, and can pop in anytime, no appointment needed!

day your mum doesn't recognise you anymore but with guidance and help from this wonderful team we managed to navigate our way through some very difficult times.
Halvergate became Mum's family, she became calm and happy in her surroundings and had the freedom to find her way through this illness. unfortunately Mum passed away recently, when staff came back into work to say their farewells and see her through the night she was shown so much love and I was very grateful to have been part of it all, So thank you all at Halvergate, for everything!

also on themed food nights of their choice. There was definitely a nice feel to the home and my mum is happy in there and there seem to be lots more activities done with residents thanks to the activities coordinator.

The home is spotlessly clean at all times and the food is appetising, varied and always served exactly according to Mum's requests. Everyone at the home, including the managers, nurses, care, domestic, maintenance and catering staff, works hard together to make sure that Mum's needs are fully met. Thank you to all concerned.

wonderful you both are (as are you all).

well planned and executed and she always says how nice all the staff are and how helpful they are.
The food looks nice and is always eaten with desserts at lunch and tea and hot or cold drinks brought round regularly.
I cannot rate this home highly enough in the six weeks my mum has been there and I'm extremely happy with the knowledge she will be looked after very well here in the future.
And finally on Xmas day while we were there father Xmas came round with 2 lady helpers and all residents were given a bag of 5 or 6 presents which was a very nice touch.