Care Homes Owned by East Anglia Care Homes Ltd in Norfolk

My mother was moved to Halvergate House after a few months in Hospital. She has advanced dementia, and is very frail exacerbated by a hip fracture. The team have been respectful, proactive, and above all very kind in the face of her extremely complex needs, and very much seen the person, and the family, beyond the condition. They have been excellent to communicate with and have kept us involved at every turn.

We will never forget the care, respect, and humanity shown by everyone at the home. Our family is deeply grateful, and we would wholeheartedly recommend them to anyone looking for compassionate and professional care for their loved ones.

I have never met a more dedicated team of people. Above and beyond is a phase often used, but it doesnt do them justice. The staff would go to the moon and back for their residents and their families. They are passionate about caring and getting the right support in place when its needed. They fought right alongside us when we needed additional help from external agenices. Dad was treated with such love and care right up until the end at Halvergate and I am eternally grateful to each and every member of staff. Even after losing Dad, the staff check in on us and we have been back to visit. Moving Dad to Halvergate was the best decision we made for his care and I would do it again in a heartbeat.

In general I find Sutherlands satisfactory; there is always a relaxed atmosphere and a general calmness which is good to experience. My only real concern is communication; we are not always informed of important things and only chance upon things by accident, we need to know what is going on.

Comode being emptied down a blocked toilet for two days. Ripped bed linen, dirty cups, locked doors, no wheel chair, no chair, no bed for her needs, no physio, ant intestation, told lies from day one. All of this is making us all depressed and putting my sisters recovery backwards, not forwards to the end goal of moving to her own place.

After feeling very apprehensive about my father-in-law going into residential care our fears were soon overcome. We found the staff very caring and professional, kind to father-in-law and always made us feel welcome when we visited.

I have nothing but great admiration for Sutherlands Care Home (Wymondham). My mother has now been a resident there for a year. The care she receives is excellent. My mother clearly feels content and safe at Sutherlands. She is extremely well cared for. The staff are very caring, empathetic and warm. There are activities provided most days and I am extremely impressed. The Activities Co-ordinator really takes time to cater for the interests of individuals.

My brother-in-law appeared to be content in his new surroundings. All staff were very obliging and pleasant, nothing was too much trouble. The food presented looked very appetising and plentiful. I left feeling confident that he was being cared for by a very competent team.

My sister was very happy here, it was the first time she had been away from me in 10 years and said she would love to come back again. She loved the food and thought your staff were lovely. The rooms were clean and comfortable. As for myself, everyone put my mind at rest and I want to thank them al for their kindness.

I can not find fault. The staff are marvelous. Can't fault the food. I have enjoyed being here. I have enjoyed the company, there is always someone to talk to. It's a lovely home. I am more happy here than in my own home.

The care and support of residents is paramount to the very friendly staff and they are always engaging with them. The home has a very happy atmosphere.

Beautiful home. Lovely people who work there, they look after my nan and plenty of other residents and treat me and my family nicely. I respect them all, they are like fellow friends. I am very thankful to them for looking after my lovely nan.

A big thank you to all.

I find the care staff at Halvergate House to be very kind and caring. They really care about the residents they look after. The nurses and senior care staff are very professional and ensure I am kept up to date with any issues with the resident whom i visit. Thank you all for doing a good job!

I feel that at this stage, her needs are being adequately met and I feel happy in the knowledge that she is being cared for.

We are very glad we found Sutherlands to care for Mum. She has now been at Sutherlands for three months; we were initially impressed by the lovely atmosphere within the home. Our experience during the three months has reinforced our initial impressions. Mum has received outstanding care; we commend all staff, they are kind, happy and patient, nothing seems too much trouble; they seem to really care for the residents. The nursing medical staff are great, very competent, attentive and friendly, always on duty and keeps us updated and well informed. The activities coordinator is marvellous, befriending and including all residents to whatever level they wish. Management has coordinated and inspired a proficient and effective team, including catering, cleaning and maintenance. We are very happy with the care and security at Sutherlands, but more importantly, Mum is happy and settled there. Thank you, Sutherlands; it is reassuring to know Mum is well cared for in such a nice environment.

The staff were very caring right to the end. They looked after the family at a very difficult time for everyone. They kept us informed on what was happening at all times. Staff, including kitchen, maintenance, cleaning etc, made you feel welcome and knew who you were and who you were visiting.

Each time I visit my mother, she is very happy, clean and tidy. She has a nice large room with a shower etc. The food always looks very nice and smells nice. The actual home has no nasty smell and is very clean and tidy. The staff are very friendly and helpful and seem to really care for the patients. They do various activities at the home, and on occasion,l take them out for coffee, shops, cake etc. I am always made welcome and given coffee, and can pop in anytime, no appointment needed!

Halvergate became Mum's family, she became calm and happy in her surroundings and had the freedom to find her way through this illness. unfortunately Mum passed away recently, when staff came back into work to say their farewells and see her through the night she was shown so much love and I was very grateful to have been part of it all, So thank you all at Halvergate, for everything!

I have found the home for my wife very good. All the staff are friendly and caring, and residents are encouraged to take part in activities organised for them. Relatives are encouraged to visit at any time, outside meal times.