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Highly...
Care Provided by Sutherlands
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Respite minimum stay is two weeks.
The price(s) shown are provided by the care home. Contact Sutherlands for full pricing details and T&Cs.
Contact Sutherlands to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- East Anglia Care Homes Ltd
- Private Owned
Person in charge
- Anna Antonio Alide (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (50)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (30)
Sutherlands Reviews (28)
Sutherlands has a Review Score of 5.3 (5.346) out of 10, based on 2 reviews in the last 2 years.
Over all time Sutherlands has 28 reviews.
In general I find Sutherlands satisfactory; there is always a relaxed atmosphere and a general calmness which is good to experience. My only real concern is communication; we are not always informed of important things and only chance upon things by accident, we need to know what is going on.
Comode being emptied down a blocked toilet for two days. Ripped bed linen, dirty cups, locked doors, no wheel chair, no chair, no bed for her needs, no physio, ant intestation, told lies from day one. All of this is making us all depressed and putting my sisters recovery backwards, not forwards to the end goal of moving to her own place.
After feeling very apprehensive about my father-in-law going into residential care our fears were soon overcome. We found the staff very caring and professional, kind to father-in-law and always made us feel welcome when we visited.
I have nothing but great admiration for Sutherlands Care Home (Wymondham). My mother has now been a resident there for a year. The care she receives is excellent. My mother clearly feels content and safe at Sutherlands. She is extremely well cared for. The staff are very caring, empathetic and warm. There are activities provided most days and I am extremely impressed. The Activities Co-ordinator really takes time to cater for the interests of individuals.
My brother-in-law appeared to be content in his new surroundings. All staff were very obliging and pleasant, nothing was too much trouble. The food presented looked very appetising and plentiful. I left feeling confident that he was being cared for by a very competent team.
My sister was very happy here, it was the first time she had been away from me in 10 years and said she would love to come back again. She loved the food and thought your staff were lovely. The rooms were clean and comfortable. As for myself, everyone put my mind at rest and I want to thank them al for their kindness.
Best regards.
I can not find fault. The staff are marvelous. Can't fault the food. I have enjoyed being here. I have enjoyed the company, there is always someone to talk to. It's a lovely home. I am more happy here than in my own home.
Thank you for your review.
The care and support of residents is paramount to the very friendly staff and they are always engaging with them. The home has a very happy atmosphere.
Beautiful home. Lovely people who work there, they look after my nan and plenty of other residents and treat me and my family nicely. I respect them all, they are like fellow friends. I am very thankful to them for looking after my lovely nan.
The staff are always polite and attentive and make me feel welcome and involve me in any way they can.
My questions, queries or concerns are always treated with the utmost respect and answered on the spot or as quickly as possible.
My sister has limited mobility but she is always included in any entertainment etc. I am always well-informed with anything that involves my sister.
I feel that at this stage, her needs are being adequately met and I feel happy in the knowledge that she is being cared for.
We are very glad we found Sutherlands to care for Mum. She has now been at Sutherlands for three months; we were initially impressed by the lovely atmosphere within the home. Our experience during the three months has reinforced our initial impressions. Mum has received outstanding care; we commend all staff, they are kind, happy and patient, nothing seems too much trouble; they seem to really care for the residents. The nursing medical staff are great, very competent, attentive and friendly, always on duty and keeps us updated and well informed. The activities coordinator is marvellous, befriending and including all residents to whatever level they wish. Management has coordinated and inspired a proficient and effective team, including catering, cleaning and maintenance. We are very happy with the care and security at Sutherlands, but more importantly, Mum is happy and settled there. Thank you, Sutherlands; it is reassuring to know Mum is well cared for in such a nice environment.
Very best.
The staff were very caring right to the end. They looked after the family at a very difficult time for everyone. They kept us informed on what was happening at all times. Staff, including kitchen, maintenance, cleaning etc, made you feel welcome and knew who you were and who you were visiting.
Thank you for your lovely review; the team will be pleased to read your comments.
Each time I visit my mother, she is very happy, clean and tidy. She has a nice large room with a shower etc. The food always looks very nice and smells nice. The actual home has no nasty smell and is very clean and tidy. The staff are very friendly and helpful and seem to really care for the patients. They do various activities at the home, and on occasion,l take them out for coffee, shops, cake etc. I am always made welcome and given coffee, and can pop in anytime, no appointment needed!
It is good to hear that your mother is happy and well cared for, and the team will be really pleased to read your comments.
I have found the home for my wife very good. All the staff are friendly and caring, and residents are encouraged to take part in activities organised for them. Relatives are encouraged to visit at any time, outside meal times.
Thank you for your lovely review, and it's great to hear that you're pleased with the care and support we provide at Sutherlands.
I thought it was a well-organised meeting providing food. Refreshments for all. Everyone seemed lovely and friendly, including all staff and residents and their families. It was good to hear from management on the improvements taking place and involving the residents in also asking them about menu choices, also on themed food nights of their choice. There was definitely a nice feel to the home and my mum is happy in there and there seem to be lots more activities done with residents thanks to the activities coordinator.
Thank you for your lovely review. It is good to hear that you enjoyed the residents and relatives meeting and that you and your mother are happy with the care provided at Sutherlands.
Within a matter of weeks after arriving at Sutherlands, thanks to the excellent input, care and patience from all staff at Sutherlands, she recovered completely mentally, and her physical condition improved so that she became largely self-caring, with only minimal help. There is a good mix of regular (not agency) Registered Nurses and extremely competent Nursing Assistants always on duty. The meals are excellent, and there is a programme of activities that are designed with full involvement of the residents. Highly recommended.
My one complaint would be not enough carers, but I think that's the case anywhere. Having said that I'm pleased with the care that is given to Mum.
The management structure changed dramatically late last year and we have every confidence in this.
Nurses and carers invariably have a very sociable demeanour and are very easy going which makes days that are difficult for us far easier to bear.
Any issues we've had have been addressed immediately and to our satisfaction.
An excellent feature of Sutherlands is that each room has a door to the gardens - an absolute boon, especially in hot weather!
The very best asset this nursing home has are its staff.
Wow and a double wow. My mum went to Sutherlands for a two-week respite. Could not fault this place. The carers were exceptionally friendly and caring. When looking for care homes don't just look at the CQC rating. Look at customer reviews first. Thanks for having Mum. Hope to see you all soon....I have marked all good and excellent as some I never encountered Food and activities. But Mum came home happy and tired!!!!
My mother has been living at Sutherlands for the last 6 months following a long stay in hospital. She has improved physically and mentally since moving there. I was concerned that she might be distressed at not being able to go home but she has settled in happily and is always calm and cheerful when I visit. The staff are always helpful and ready to answer any queries, and the home feels clean and well maintained. Activities are varied and suggestions are always welcome.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 August 2025Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Sutherlands.
There are no upcoming events for Sutherlands.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Sutherlands.
Accreditations
There are no accreditations posted yet for Sutherlands.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Sutherlands
What types of Care is Sutherlands registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Sutherlands have?
There are 50 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Sutherlands?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Sutherlands to the centre of Wymondham?
1.0 mile(s) as the crow flies, distance by road may be significantly further.
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