Sutherlands, Wymondham, Norfolk
Sutherlands, Wymondham, Norfolk
Sutherlands, Wymondham, Norfolk

Sutherlands is a modern, purpose built care home that offers a range of care services for its residents who have physical disabilities or those living with dementia. Within the home residents live in four suites with a small number of well-furnished and attractively designed bedrooms. This layout provides a homely feel for residents who can enjoy the use of communal and dining areas with a small number of other residents.

Highly trained care workers help residents to live with independence and confidence, treating all residents in their care with privacy, dignity and respect.

The home has a range of high quality equipment and thoughtful design that includes wider doorways and a well maintained outside area that can be accessed throughout the year.

Group: East Anglia Care Homes Ltd

Person in charge: Dawn Tufts (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Stroke

Admission Information: Ages 65+.

Single Rooms: 50

Shared Rooms: 1

Rooms with ensuite WC: 51

Weekly Charges Guide: Nursing Care Single £720 – £850

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Sutherlands: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Sutherlands has a Review Score of 9.4 (9.356)

The Review Score of 9.4 (maximum of 10) for Sutherlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Sutherlands in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.491 for Sutherlands is calculated as follows: ( (68 Excellents x 5) + (28 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 108 Ratings = 4.491

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.865 Points relating to the number of positive Reviews for Sutherlands is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 9 Reviews ÷ 10.4 Target = 0.865

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sutherlands?

  • Extremely LIKELY
    7
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sutherlands

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My mother has been living at Sutherlands for the last 6 months following a long stay in hospital. She has improved physically and mentally since moving there. I was concerned that she might be distressed at not being able to go home but she has settled in happily and is always calm and cheerful when I visit. The staff are always helpful and ready to answer any queries, and the home feels clean and well maintained. Activities are varied and suggestions are always welcome.

How likely would you be to recommend Sutherlands? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The standard of care is excellent. We are kept informed frequently. Extremely helpful staff who are always willing to assist with all needs.
Clean and the residents are treated with care and compassion.

How likely would you be to recommend Sutherlands? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Sutherland are excellent, as is the care. I'm so thankful at last after a struggle with another home that we have found a little gem in Sutherland. The care and the management are excellent.
Thank you all so much for being there for mum, and also us, she is happy to call Sutherland her home, and we are content in the knowledge she is being well looked after.

How likely would you be to recommend Sutherlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have seen a positive improvement in the service provider over the last 6 weeks since my father was admitted. There is a buzz about the home now that was missing. The staff seem more motivated and communication with the residents is better.
When dad was first admitted, the home seemed very oppressive but now feels much brighter and livelier. Recent staff appointments are making a difference.
Let's hope it lasts!

How likely would you be to recommend Sutherlands? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Poor

Management: Poor

Safety / Security: Poor

Rooms: Good

Value for Money: Satisfactory

My personal opinion of the home is excellent. My uncle is happy here and it meets his needs. Family and friends can visit. We are always made very welcome.

How likely would you be to recommend Sutherlands? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The home is very well laid out with the sitting rooms that can be used by residents and families. The resident's rooms are all bright and airy. The staff are all very caring and perform their duties with great thought and dignity for the resident. We, as a family, are very grateful for the help and support we have received and the excellent care for our parents.

How likely would you be to recommend Sutherlands? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My aunt was taken into Sutherlands in the middle of November after a few weeks in hospital and her 92 year old husband was there already. The care, food, cleanliness and staff were amazing. At the end of November, they celebrated 70 years of marriage and the family brought in food and a cake. Cups of tea or coffee were provided, nothing was too much trouble. Unfortunately, my aunt then became very ill, we thought we were going to loose her on Xmas Day but she got through those difficult days. The family remained beside her bed, again nothing was too much trouble, cups of tea, blankets, lots of loving care and holding her hand when agitated. We lost her on 1st January.

How likely would you be to recommend Sutherlands? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've seen a lot of care home's over the years and this one really stands out as a good one. The Building is very clean, tidy and well maintained. Staff and service users all look happy and seem to get on like family.
The effort had clearly been made to make the home look homely and as it's December "Christmassy". I would definitely recommend this home to family and friends. Very nice place.

How likely would you be to recommend Sutherlands? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After previous review mum eventually died. This is extract from Eulogy
Then, following multiple encounters with hospital wards she entered her final ordeal at Sutherlands Care Home in Wymondham. With body and mind in prolonged terminal failure, they cared for her, and us, in a way reminiscent of her own caring qualities. Thank you, Sutherlands.

How likely would you be to recommend Sutherlands? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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