Two Acres

214 Fakenham Road, Taverham, Norwich NR8 6QN

Two Acres establishes care plans based upon personal needs and preference, carried out by a team that are committed to supporting the dignity of the individual and maintaining an environment where self-respect can thrive.

Consisting of four purpose-built units, Two Acres is designed with disabled access in mind and is located in close proximity to numerous community amenities.

Staff have undergone specialist training and are chosen for their positive and courteous attitude. Regular training includes a focus on dementia awareness.

Group: Devaglade Ltd

Person in charge: Michael O'Neill (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 115 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: The charges are in line with Norfolk Social Services and Norfolk CCGs' fee structures. There is a 'top up' for single room for clients funded by Social Services..

Languages Spoken by Staff (other than English): German, Polish

Single Rooms: 63

Shared Rooms: 26

Rooms with ensuite WC: 44

Facilities & Services: Separate Dementia Care Unit • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Two Acres: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.7 (maximum of 10) for Two Acres is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Two Acres in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.667 for Two Acres is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.043 Points relating to the number of positive Reviews for Two Acres is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 23 positive Reviews (115 registered maximum number of service users ÷ 5). 1 Reviews ÷ 23 Target = 0.043

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.7 Two Acres has a Review Score of 7.7 (7.710) from 1 Reviews


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Two Acres?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Two Acres

  • Grandson of Resident/Service User
    1

Rose Unit: My nana lived at Two Acres for nearly 2 and a half years, the care, support and love she received from the staff made us feel so supported with the condition she had. She was very well looked after and everyone was so friendly when we visited.
She was treated with dignity and compassion and the care staff knew her for the wonderful person she was even though she was unable to communicate with them.
She was bed bound but staff always made sure they had time for her and she always had her music on which she always enjoyed.
We are so pleased she was able to return back to Two Acres after a short hospital stay to pass away in her own bedroom, with her music and the wonderful staff who have looked after her to a very high standard. As a family, we can not recommend the care home enough for all the love and support she/we have received, a simple thank you just doesn't seem enough.

How likely would you be to recommend Two Acres? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

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Bed Vacancies

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Care Home Idol 2016

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