Owner: Mr & Mrs D H Wilcox
Person in charge: Ann Willcox (Manager)
Local Authority / Social Services: North Somerset District Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 23 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 50+.
Single Rooms: 17
Shared Rooms: 3
Rooms with ensuite WC: 13
Weekly Charges Guide: Nursing Care Single £780 – £850 (These prices are only a guideline, please contact Highcroft to find out the exact price for your requirements.)
Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Highcroft: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.5 (maximum of 10) for Highcroft is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Highcroft in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.858 for Highcroft is calculated as follows: ( (91 Excellents x 5) + (15 Goods x 4) ) ÷ 106 Ratings = 4.858
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.685 Points relating to the number of positive Reviews for Highcroft is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 2 Reviews ÷ 4.6 Target = 0.435
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Highcroft has a Review Score of 8.5 (8.543) from 9 Reviews
Review submitted from a Website Submission by Serena H (Daughter of Resident) on Sunday 17 September 2017. Relates to June 2017.
My Mum received fantastic care during her time at Highcroft Nursing Home.
There is a lovely atmosphere in the home.
Nothing is ever too much trouble, the staff are genuinely caring and the standard of care is outstanding.
The food is always freshly prepared, the rooms are kept spotless.
I wouldn't hesitate to recommend this home from home.
How likely would you be to recommend Highcroft? Extremely Likely
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Review submitted from a Postal Card by Georgie K (Granddaughter of Resident) on Monday 24 July 2017. Relates to July 2017.
Amazing care, wonderful staff and beautiful home! Very accommodating and caring.
How likely would you be to recommend Highcroft? Likely
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Review submitted from a Postal Card by Val N (Daughter of Resident) on Wednesday 11 May 2016. Relates to March 2016.
Mum was moved from another care home as she kept falling. We searched the whole area and found Highcroft to be far the best- it was light and bright, immaculately clean, smelled fresh and clean. The staff were extremely friendly and helpful and very kind to mum. Unfortunately mum died last week but their care was beyond reproach.
How likely would you be to recommend Highcroft? Extremely Likely
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Review submitted from a Postal Card by nosmits (Daughter-in-law of Resident) on Friday 22 April 2016. Relates to March 2016.
Mum was well cared for, comfortable and even though she was blind and deaf her clothes were always colour coordinated. We never saw stain on her clothes, her hair was well kept and her nails were cared for and polished. The home never knew when we were going in. They kept us informed of her health so we were able to be with her when necessary. She received excellent care and passed away peacefully in the home she knew.
How likely would you be to recommend Highcroft? Extremely Likely
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Review submitted from a Postal Card by Brad B (Son of Resident) on Wednesday 28 October 2015. Relates to October 2015.
Excellent nursing home providing a safe, clean and healthy environment for the elderly. Ongoing investment in the property is evident with updates such as decorating, furniture, decorations etc. carried out on a regular basis. Care is of a high standard, although attention to detail of individual needs could be improved i.e. cleaning of spectacles, ensuring hearing aids are functioning properly, loosening shoes when feet swell. Overall I believe this is one of the best care homes in Weston-Super-Mare.
How likely would you be to recommend Highcroft? Extremely Likely
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Review submitted from a Postal Card by Stephen W (Husband of Resident) on Friday 23 October 2015. Relates to October 2015.
I cannot speak highly enough about Highcroft. The ambience is excellent, far from a typical nursing home. The owners and staff always reflect a professional, caring and kind regime which places the needs and foibles of residents apparent. Nothing is too much trouble. In two years staff turnover has been low. Time is always made for discussing anything with residents and family. Care is altered to individual needs, with complex needs being met and exceeded. The Highcroft team care. All of them. It shows in every way, every day.
How likely would you be to recommend Highcroft? Extremely Likely
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Review submitted from a Website Submission by Susan (Daughter of Resident) on Thursday 8 October 2015. Relates to October 2015.
My Mother is 92 years of age and has resided at Highcroft for two years.
When she first arrived in September 2013 she was very thin, dehydrated and depressed, I was very concerned; I wanted the best for Mum and needed help and advice quickly.
Luckily for us, someone highly recommended Highcroft, the proprietor really put herself out for Mum and agreed to provide Mum with a lovely room the very next day. After a couple of weeks, the change in Mum was fantastic, she was eating, sleeping well and talking again, she has gained a very healthy weight with the lovely home cooked food and is happy and contented and has made new friends. Lovely to see her smiling again!
She tells me that the staff are very kind and caring, nothing is too much trouble.
Whenever I visit Mum I find the standard of care is outstanding, the staff friendly and kind, the whole house is clean and fresh, beautifully decorated and furnished and the home cooked food is delicious.
When I walked into Highcroft that first day I knew from first impressions that I could relax in my mind knowing Mum would receive the best of care and attention.
How likely would you be to recommend Highcroft? Extremely Likely
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Review submitted from a Postal Card by Ian N (Son of Resident) on Tuesday 6 October 2015. Relates to September 2015.
Mum is receiving end of life palliative care and her worsening condition confines her to bed. As such she is not able to use the wider facilities or participate in activities at Highcroft. However we are very satisfied with the standard of care she receives. The quality of the environment and the compassion and consideration shown to her and her family when visiting. The staff are friendly and approachable. The building environment is at a very high standard of decoration and cleanliness.
How likely would you be to recommend Highcroft? Extremely Likely
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Review submitted from a Postal Card by G B (Husband of Resident) on Tuesday 6 October 2015. Relates to September 2015.
My wife has now been in are since March 2015 and cannot fault the care and attention provided to her.
How likely would you be to recommend Highcroft? Extremely Likely
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February 2016
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