The Elms Care Centre

I could not answer all the questions below two were not really relevant. This year a donkey was brought into the home he was taken into my wife's room and there was a definite reaction. We used to have horses and I think she remembers the feel and smell that she loved so much. Thank you all at The Elms.

I feel The Elms Care Centre provide a high standard of care and overall I am very happy.

Staff could be quicker in response to resident's needs as in going to the toilet etc. Feel awkward asking for help from some staff. Staff need to know the condition of residents. Most of the staff are very caring, but room for improvement.

Everyone has been very helpful in helping me to settle in and nothing has been too much trouble. All my visitors feel very welcomed and can come and go at any time.

Very helpful, kind and caring staff from top to bottom! Only one carer I was glad when she wasn't on duty.

The small criticism I have is that a hearing aid went missing and a bottle of spray. I suspect it got gathered up in soiled bedding. Understandable but expensive.

Extremely efficient.

Great clean home. Dad and step-mum very happy. Friendly staff informative and very accommodating.

There are always plenty of choices for meals which are plentiful and tasty. She also enjoys it when they have singing for entertainment and the visits from the local vicar.

An excellent care home with caring staff. Good quality meals and a high standard of hygiene. A high level of entertainment with the residents encouraged to take part. The home is occasionally let down by outside services. We have waited for approximately 3 weeks for a hearing aid. We have now purchased a new one.

It is very homely but would like to be in my own home but due to circumstances, I need to be in a home. On the whole, the home is kept very clean. Food ok but not to my taste, all staff are very kind to me.

I cannot fault the care my father has received since coming to The Elms Care Centre. All the HCA's are kind and helpful and always there for me as well as my father. I cannot thank them all enough as this is a very difficult time for me and all our family.

Manager very supportive and helpful. Dad is well looked after and very happy, Food is good and they have ensured that he gets the correct food for his diabetes.

My family member requires a lot of support and the staff both encourage her to participate as much as she can. All the staff are very helpful, polite, smiling and encouraging. When my family member was ill before Xmas (2017) senior staff called the doctor and kept us up to date on her recovery. They took time to explain to her why they were fussing around her and constantly reassuring her she would not be going into hospital, which she was very anxious about. The food provided is excellent and she often comments when asked how much she enjoyed her meal even though she cannot remember what she's eaten. This is a very supportive home, both to residents and family and visitors. I believe she has been well looked after.

Feel mum would benefit with more interaction and exercise. She needs prompting to dress appropriately and wash/clean teeth regularly, this has been discussed and agreed but it is very hit and miss. Overall staff are friendly and appear to be caring.

We have found the quality of care, and kindness of staff and facilities exemplary. It is a difficult time for families to make life changing decisions for loved-ones; we were so fortunate that The Elms were local to my father and step-mother which enabled this transition to happen without any problems. Each time we have contacted The Elms we have been treated with the utmost courtesy and professionalism. The Managers and care staff are acutely aware of the resident's needs; it is obvious to us that staff don't just look after the resident's needs, they really care for them as individuals. This is an outstanding care home.

My husband has been a resident in the home for 3 1/2 years and has been treated with kindness and respect, as have I. There is a lovely atmosphere which is so important. The food is always very good and his clothes are beautifully laundered.

Excellent overall care especially most of the healthcare assistants. Where it falls down is when there is a shortage of healthcare assistants due to illness or personal reasons. Understandably in the winter, and not quickly filled by an agency and due to cost. Rooms, food and nursing very good. Highly recommended.