The Elms Care Centre

108 Grenfell Avenue, Saltash PL12 4JE
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9.0 35 Reviews
  • The Elms Care Centre, Saltash
The Elms Care Centre is based in Saltash, a town situated by the banks of the Tamar, the border between Devon and Cornwall. The City of Plymouth is few miles away across the Tamar Bridge, while Dartmoor, Bodmin moor and the beaches of the South coast are all close by. The town offers a full range of amenities including banks, building societies, church, shops, chemists, post office, library and GP surgeries.

The Elms Care Centre is registered and regulated by Care Quality Commission (CQC) to provide Nursing and Residential Care for maximum of 37 residents over 65 years of age.

Services include: Long-term or short-term stay; Regular recreational and social activities; Care under strict medical supervision; Regular visits from doctors, chiropodist, dentists & hairdressers etc.; Church services; Any-time laundry services; 24 hours care; Individual and highly customised nursing care packages (according to the requirements).

Activities

The Elms Care Centre has a busy activities programme in place and all of the activities are planned around the interests and abilities of the residents at The Elms Care Centre.

The centre schedules activities which may include crafts, art, singing, newspaper reading, trips, a monthly church service and visits to the local memory cafe. Keeping active is always important for good health so there are a wide variety of activities, entertainment and outings every month.

Residents who have special hobbies or interests are always encouraged. Newspapers and magazines can also be delivered at extra cost.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £933 – £1253
  • Self-Funded Nursing Care: £1309 – £1760
  • RESPITE Self-Funded Residential Care: £933 – £1253
  • RESPITE Self-Funded Nursing Care: £1309 – £1760

These prices are only a guideline, please contact The Elms Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • The Elms Care Centre Ltd

Person in charge

  • Heather Maxwell (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (0)

The Elms Care Centre Reviews (35)

9.0

The Elms Care Centre has a Review Score of 9.0 (9.043) out of 10, based on 5 reviews in the last 2 years.
Over all time The Elms Care Centre has 35 reviews.

Overall Experience
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Total of 35, showing 21-35
Review from T H (Daughter of Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff could be quicker in response to resident's needs as in going to the toilet etc. Feel awkward asking for help from some staff. Staff need to know the condition of residents. Most of the staff are very caring, but room for improvement.
Reply from Heather maxwell, Manager at The Elms Care Centre

We regret that T H doesn't feel that residents are treated with dignity and respect and that although most staff are caring there is room for improvement. We welcome concerns raised in respect of care services and will act upon any received. Staff will receive further training on the principles of care, including dignity and respect to improve our service delivery

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Review from D E (Resident) assisted by family/friend published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has been very helpful in helping me to settle in and nothing has been too much trouble. All my visitors feel very welcomed and can come and go at any time.
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Review from Pat M (Daughter of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful, kind and caring staff from top to bottom! Only one carer I was glad when she wasn't on duty.


The small criticism I have is that a hearing aid went missing and a bottle of spray. I suspect it got gathered up in soiled bedding. Understandable but expensive.

Reply from Heather Maxwell, Manager at The Elms Care Centre

We sincerely regret that personal items have been mislaid and would be willing to offer reimbursement in full. Staff have been reminded to be careful with personal items especially smaller ones like hearing aids.

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Review from Bob R (Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Polite, very well informed.
Extremely efficient.
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Review from Roger W (Son of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great clean home. Dad and step-mum very happy. Friendly staff informative and very accommodating.
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Review from Elaine L (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is a lot better mentally since moving into The Elms Care Home last year. She is very well looked after by everyone from the handyman to the manageress who cannot do enough to make her stay very happy, nothing is too much trouble.
There are always plenty of choices for meals which are plentiful
and tasty. She also enjoys it when they have singing for entertainment and the visits from the local vicar.
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Review from C B (Daughter of Resident) published on 14 March 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
An excellent care home with caring staff. Good quality meals and a high standard of hygiene. A high level of entertainment with the residents encouraged to take part. The home is occasionally let down by outside services. We have waited for approximately 3 weeks for a hearing aid. We have now purchased
a new one.
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Review from P B (Resident) assisted by family/friend published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is very homely but would like to be in my own home but due to circumstances, I need to be in a home. On the whole, the home is kept very clean. Food ok but not to my taste, all staff are very kind to me.
Reply from Heather Maxwell, Manager at The Elms Care Centre

We are more than happy to cater to resident's individual likes and dislikes and offer a choice of meals at each meal time. Our Cook meets with each resident daily to go through menu choices. We also seek the views of residents and relatives in menu planning at both resident meetings and through our annual resident survey.

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Review from Pat M (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care my father has received since coming to The Elms Care Centre. All the HCA's are kind and helpful and always there for me as well as my father. I cannot thank them all enough as this is a very difficult time for me and all our family.
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Review from K S (Daughter of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Manager very supportive and helpful. Dad is well looked after and very happy, Food is good and they have ensured that he gets the correct food for his diabetes.
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Review from G L (Daughter of Resident) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family member requires a lot of support and the staff both encourage her to participate as much as she can. All the staff are very helpful, polite, smiling and encouraging. When my family member was ill before Xmas (2017) senior staff called the doctor and kept us up to date on her recovery. They
took time to explain to her why they were fussing around her and constantly reassuring her she would not be going into hospital, which she was very anxious about. The food provided is excellent and she often comments when asked how much she enjoyed her meal even though she cannot remember what she's eaten. This is a very supportive home, both to residents and family and visitors. I believe she has been well looked after.
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Review from Carlton W (Son of Resident) published on 22 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have nothing but praise for every aspect of The Elms Care Centre.
We have found the quality of care, and kindness of staff and facilities exemplary. It is a difficult time for families to make life changing decisions for loved-ones; we were so fortunate that The Elms were local to my father and
step-mother which enabled this transition to happen without any problems. Each time we have contacted The Elms we have been treated with the utmost courtesy and professionalism. The Managers and care staff are acutely aware of the resident's needs; it is obvious to us that staff don't just look after the resident's needs, they really care for them as individuals. This is an outstanding care home.
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Review from Y E (Daughter of Resident) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Feel mum would benefit with more interaction and exercise. She needs prompting to dress appropriately and wash/clean teeth regularly, this has been discussed and agreed but it is very hit and miss. Overall staff are friendly and appear to be caring.
Reply from Heather Maxwell, Manager at The Elms Care Centre

At the Elms Care Centre we take on board feedback received from relatives and residents. With this in mind we are currently recruiting a second Social Activities coordinator to assist in developing activity provision. We have also sourced monthly outings for our residents in customized and wheelchair friendly transport which will commence in April. We strive to assist residents to achieve a high level of personal hygiene but also encourage independence for our residents, particularly when they which to attend to their own needs.

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Review from P M (Wife of Resident) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident in the home for 3 1/2 years and has been treated with kindness and respect, as have I. There is a lovely atmosphere which is so important. The food is always very good and his clothes are beautifully laundered.
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Review from Aamanda H (Resident) published on 9 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent overall care especially most of the healthcare assistants. Where it falls down is when there is a shortage of healthcare assistants due to illness or personal reasons. Understandably in the winter, and not quickly filled by an agency and due to cost. Rooms, food and nursing very good. Highly
recommended.
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Current Review Score: 9.0 (9.043)

Overview of Review Score

The Review Score of 9.0 (9.043) out of 10 for The Elms Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for The Elms Care Centre is calculated as follows: ( (52 Excellents x 5) + (8 Goods x 4) ) ÷ 60 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.176 Points relating to the number of positive Reviews for The Elms Care Centre is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 5 Positive Reviews ÷ 7.4 = 0.676
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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