Edenmore Nursing Home

7 Hostle Park, Ilfracombe EX34 9HW

Set in Ilfracombe, North Devon, Edenmore Nursing Home is located on a two-acre, south-facing site with uninterrupted sea views, yet in easy reach of local amenities.

Registered for all care categories, both the owners and care staff constantly invest in and review facilities to ensure they offer the best environment for residents and ensure staff have the best possible opportunity to deliver the best possible care.

A friendly and highly experienced team aim to make your stay here as enjoyable as possible. They have a lot to offer, well-appointed accommodation, home-cooked food and all the help you need to make your life here pleasant and comfortable.

Evolve Care Group recognises that each individual is unique. The approach of the team at Edenmore is person-centred and they uphold high standards in privacy, dignity, independence and choice.

The team have worked tireless to undertake intensive training, which has resulted in a revolutionary model of care being implemented at the home.

Group: Evolve Care Group

Person in charge: Tina Edwards (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: AIDS/HIV • Alzheimer's • Asperger Syndrome • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke

Admission Information: Ages 50+.

Single Rooms: 41

Shared Rooms: 3

Rooms with ensuite WC: 12

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Edenmore Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.1 (maximum of 10) for Edenmore Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Edenmore Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.636 for Edenmore Nursing Home is calculated as follows: ( (15 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 22 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.463 Points relating to the number of positive Reviews for Edenmore Nursing Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 2 Reviews ÷ 9.4 Target = 0.213

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 Edenmore Nursing Home has a Review Score of 8.1 (8.099) from 2 Reviews


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Edenmore Nursing Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Edenmore Nursing Home

  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1

My father was at Edenmore for 2.5 years, the staff are exceptional here. He was well cared for and I felt all the staff really had a genuine interest and care for him throughout his time at the home.
When it came to his passing, I stayed at his bedside for four days and saw first hand how incredibly caring and compassionate all the staff were.

How likely would you be to recommend Edenmore Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

I have no complaints at all and can only say good things about Edenmore Nursing Home. The staff were always kind, warm hearted, loving and friendly, they didn't treat people like a patient but treated them like human beings. I have worked as a nurse before and I would definitely recommend Edenmore as a brilliant care provider.

How likely would you be to recommend Edenmore Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Edenmore Nursing Home

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Bed Vacancies

2 Bed Vacancies

posted 09 Apr 2018

Edenmore Nursing Home is able to support up to 48 people with a variety of healthcare needs. The home is split into a number of smaller houses to allow individuals with similar needs to be matched together in smaller communities.If you know of anyone that might benefit from becoming part of our family, then you can reach us on 01271 865 544, or email us on info@edenmorenursinghome.com

Awards / Recognitions

There are currently no awards/recognitions posted yet for Edenmore Nursing Home

Job Vacancies

Staff Profiles

Pepsi

Pepsi Collins

Job Title: Care assistant

Joined: 2015

Description:

Pepsi has been with us since 2015. She is a wonderful carer with years of experience and a passion for what she does.

Beverley

Beverley Scovell

Job Title: Deputy Manager

Joined: 2003

Description:

"I like working at Edenmore because I feel that we make a real difference to the lives of the people who live with us and their relatives. Several relatives have said that the care we provided enabled them to have more quality time with their loved ones ."

Stephanie

Stephanie Gould

Job Title: Senior Care Assistant

Joined: 2007

Description:

"I love working at Edenmore because everyday brings a new challenge."

Summer

Summer Gould

Job Title: Activities Co-ordinator

Joined: 2014

Description:

"I like working at Edenmore Nursing Home because its a great environment to be in and i enjoy going to work everyday and seeing the smiles on the faces of the people who live with us."

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Edenmore Nursing Home