Edenmore Nursing Home

I found that all the staff were lovely and helpful. The environment of the home was lovely. With nice big communal areas. What I loved the most was the activity boards around the home, activities such as life size soft building bricks and hard hats, old fashioned phones etc. I did explore these with my friend! I also quite enjoyed watching Heartbeat,the old Yorkshire setting police drama. Which my friend enjoyed too. I felt that it was a safe environment that gives the residents a sense of familiarity and routine. For me because the location of the home from Somerset (none driver) makes it difficult to get to Ilfacombe I have only been able to visit once in a year. So with Edenmore sharing regular updates and photos of my friend on social media and all that happens at the home helps me to feel connected to my friend. Posts of my friend included her drawing on the chalk board on the wall, sharing a hug with a carer, patting a dog, Thank you Edenmore for caring for my friend for all You do.

Our dad was placed here post hospital and is now a full time resident. During this time we have learned about the overall care at Edenmore. I can honestly say we see him happy, settled and very well cared for. The staff are attentive with him and all residents and answer our questions. The food and tasty treats (mostly home made it seems) are always good. Thank you to the team.

Basically if you or your relative/friend is suffering from dementia, I would recommend this residence.

My father was discharged from hospital to Edenmore as he was deemed unsafe living independently. Since his arrival six weeks ago, he has received excellent end-of-life care. I have been impressed by every member of staff I have met, irrespective of their role in the team. They are polite, caring, helpful and hard working.

Throughout his time there, he was well looked after and treated with dignity and respect, and he was happy in his surroundings. Residents were considered to be family members and looked after in that manner. A wide range of activities were arranged to entertain and keep residents engaged (including, on one visit, a "Mad Hatter's Tea Party" where staff dressed as characters from "Alice in Wonderland" which was a sight to behold!), and they would regularly share photographs and updates with us. If there were any concerns they would call me immediately to let me know. The staff and manager at Edenmore are second to none and I am glad my father was so well looked after during his final years.

I did not chose Edenmore, my husband was placed here by NHS for a four week period, but I don't think I could have chosen anywhere better. All staff members are very friendly, helpful and aware of all resident and their needs. I feel very much part of a large family and my husband is very happy and settled.

I booked my mother with Dementia in for one week for respite costing £1600 plus £75 for paperwork. I was hoping that in her time there she would be quite active as she normally lives alone. The entrance had a long ramp for her to walk up with assistance from my husband and her stick past a skip. We were shown to the communal kitchen and she sat down with a cup of tea and we left her chatting away. She was aware of her surroundings. On Monday and Friday, I called and was told she was doing well and settling in quite well. We came to pick her up the following Sunday. She was supposed to be ready to leave. We were taken to 2nd floor and she was in the hall slumped in a chair and quite confused and not wearing her own clothes. After looking around the home for her coat and wash back we went home. It would appear she has had little interaction and seems to have lost basic skills that she definitely had before she went in. Her normal carers are quite distressed by it. Wouldn't go back.

Found the staff to be very friendly and understanding.

Thank you with all our hearts.

We had to move quickly to get my mum into Edenmore, due to her condition of vascular dementia being too severe for the residential care that she was receiving. From the minute we needed help, support and good advice we got it. The receptionist is very friendly and helpful and the manager was very efficient as well as being very approachable and friendly. All of the staff are lovely and my mum settled literally from the first night - sleeping through for the first time for literally months. It was such a relief.

Staff very welcoming and helpful and understanding.

My father developed dementia and was admitted here over 2 years ago. His care has been excellent and professional. His illness became more progressive and the staff rose to the challenge until his passing away. Staff were caring and concerned for his welfare at all times and even in the most trying times handled him with dignity and love. Communication with family members has always been good and information was always accurate and true. Five stars are not enough!

Good professionalism with all the work they do, they put the family members first.

I have found that Edenmore Nursing Home is so very friendly and that started well before my uncle came here. All the staff are so friendly and caring right down to the smallest thing, nothing is too much trouble. Tea and biscuits on the go all the time. My uncle has settled really well. I'm so pleased I chose Edenmore.

Carers are amazing and have been so supportive during the time my friend was here, and after she passed. They really are caring and treat all the residents and visitors like family. Would definitely recommend anyone looking for a care home to look here as their family member will truly be looked after.

I have the highest regard for the team at Edenmore. From the moment my father was transferred into their care, he has been treated with the utmost respect, dignity and compassion. They have taken time to get to know and understand him as an individual and have also welcomed me into their 'family', keeping me updated on Dads health and disposition each time I visit and extending that care by offering refreshments, meals and giving me candid and transparent answers to any questions I may ask. The staff never know when I may visit and I am delighted to state that I have never witnessed a moment when all residents are not treated in the same respectful manner. It is unequivocally demonstrated that the staff truly care about their family member's wellbeing. The Evolve Group has been especially understanding as I try to establish LPA for my father and have shown me greatly appreciated compassion in a truly difficult and emotional situation. Thank you Edenmore, for everything you do.

Monitoring of residents health and welfare seems to a very high standard along with their happiness; my mother has told me she 'likes it here'.

Our Mum has been at Edenmore for over a year and we cannot fault the care she has received. The staff are outstanding in their care and nothing is too much trouble.

When it came to his passing, I stayed at his bedside for four days and saw first hand how incredibly caring and compassionate all the staff were.

I have no complaints at all and can only say good things about Edenmore Nursing Home. The staff were always kind, warm hearted, loving and friendly, they didn't treat people like a patient but treated them like human beings. I have worked as a nurse before and I would definitely recommend Edenmore as a brilliant care provider.