Hatherleigh Nursing Home

Hawthorn Park, Hatherleigh, Okehampton EX20 3GZ

Set in beautiful grounds on the outskirts of Hatherleigh, West Devon, Hatherleigh Care Village sits within easy reach of Dartmoor National Park and is less than an hour by car from the historic cities of Exeter and Plymouth.

The Village provides 48 en-suite bedrooms for people who require nursing and dementia care in a top-quality nursing home.
Nursing home residents at Hatherleigh enjoy the use of a wide range of luxury leisure facilities including: the ‘a la carte’ restaurant serving freshly home-cooked meals, gardens, cinema lounge and activities & function rooms. Inside the nursing home, the latest technologies and techniques are employed to guarantee a welcoming and ‘dementia-friendly’ environment:

•        En-suite bedrooms
•        Additional assisted bath and shower rooms
•        ‘Snoezelen’ sensory therapy room, proven to benefit people with dementia
•        Dedicated activities coordinators to arrange outings, hobbies and events
•        Sophisticated NurseCall technology throughout the home

Why not come and see Hatherleigh for yourself? The sales manager will be happy to arrange lunch or high tea with compliments.

Group: Evolve Care Group

Person in charge: Ashley Ryder (Registered Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment • Younger Adults

Specialist Care Categories: AIDS/HIV • Alzheimer's • Asperger Syndrome • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 53

Rooms with ensuite WC: 53

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Hatherleigh Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Hatherleigh Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Hatherleigh Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.537 for Hatherleigh Nursing Home is calculated as follows: ( (51 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 82 Ratings = 4.537

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.566 Points relating to the number of positive Reviews for Hatherleigh Nursing Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 6 Reviews ÷ 10.6 Target = 0.566

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Hatherleigh Nursing Home has a Review Score of 9.1 (9.103) from 7 Reviews


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hatherleigh Nursing Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hatherleigh Nursing Home

  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Partner of Resident/Service User
    1
  • Volunteer
    1
  • more

Having no recent comparative, experience of care homes I have used 'neutral' choices. This review was completed prior to recent re-organisation, but held pending its completion, and has now been amended to reflect current opinions. The 'poor' mark for management reflects a continuing problem with the relay and/or recording of information within the home, which I have personal experience of. Plus the manner and timing of head office communications to the resident's Son which has caused him repeated trouble. I find the care and nursing staff standards good, but am aware that the numbers may not always be adequate. Regarding 'value for money' I have opted for satisfactory as I have no comparative data so wish to be neutral on this.

How likely would you be to recommend Hatherleigh Nursing Home? Neither Unlikely or Likely

Overall Standard

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Average Rating:   3.6 out of 5

The home looks very clean, smart and inviting, staff are very caring, happy and attentive, welcoming to both family and service user.

How likely would you be to recommend Hatherleigh Nursing Home? Extremely Likely

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Average Rating:   4.7 out of 5

I have been pleased with the way the home has made the client welcomed into this new situation. He has settled in well to the friendly situation. He likes some of the food better than others. A few of the activities he is beginning to get involved with. I'm impressed how the staff speak to him by name. He is not the easiest of character but has been quite happy when I visit him and he has no complaints.

How likely would you be to recommend Hatherleigh Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff very pleasant and helpful. Patient seems well looked after.

How likely would you be to recommend Hatherleigh Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

I have found the staff extremely helpful and genuinely caring. I have peace of mind that my mother is receiving the best possible care and that all is being done that can be to keep her comfortable and happy.
The building is a fantastic complex and is kept in a lovely clean condition and the atmosphere is very happy and relaxed.

How likely would you be to recommend Hatherleigh Nursing Home? Extremely Likely

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Average Rating:   4.2 out of 5

A lovely home, run by lovely people.
Thank you for looking after my husband with such care and kindness.

How likely would you be to recommend Hatherleigh Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

Mother has always lived quite isolated on a farm so moving into a home and feeling unwell was a big step for her. The staff are very understanding, caring and respect her wishes to stay in her room and have her own T.V and radio.
They have developed a good routine for her which makes her feel safe and secure.
The staff have been very considerate and caring to me as it was difficult to let mother go after caring for her for five and a half years, but I know she is well cared for. It is great to have such a great home near my home so I can visit most days and spend quality time with her. Thank you. I would recommend Hatherleigh Nursing Home to anyone.

How likely would you be to recommend Hatherleigh Nursing Home? Extremely Likely

Overall Standard

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Treated with Dignity

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Average Rating:   5 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 30 Apr 2018

elderly nursing and dementia/Respite Available/Social Service & Private Funding

Awards / Recognitions

There are currently no awards/recognitions posted yet for Hatherleigh Nursing Home

Job Vacancies

Staff Profiles

Maria

Maria Sasuman

Job Title: Registered Nurse

Joined: 2010

Description:

"I enjoy working at Hatherleigh Nursing Home because I feel that the management really listen to what I say."

Wendy

Wendy Seward

Job Title: Registered Nurse

Joined: 2014

Description:

"If you wish to try and improve services you are given the chance to do so here at Hatherleigh Nursing Home."

Kim

Kim Locke

Job Title: Care Assistant

Joined: 2015

Description:

"I enjoy working at Hatherleigh because I like making a difference and being given credit and responsibility where it is due."

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hatherleigh Nursing Home