Swimbridge House Nursing Home

Welcombe Lane, Swimbridge, Barnstaple EX32 0QT

Swimbridge House Nursing Home provides a home from home for older people with nursing needs, offering a high level of care in a homely atmosphere. It is important to staff that the residents feel comfortable and at home, and that their families know that everyone will be well looked after.

The home is known for its cosy and intimate atmosphere, good personal care, where residents are respected as individuals, and an excellent reputation. Staff are dedicated and committed to providing high quality care and nursing.

The home is a lovely, 30-bed nursing home which was extended in May 2015 with eight new large bedrooms, all with wet-room facilities. The home is situated just outside the village of Swimbridge in a rural setting, close to the A361 link road and within a few miles of Barnstaple and South Molton. The home offers full nursing and residential care and has a dementia unit.

Owner: Vaneal Ltd

Person in charge: Claire Atkinson (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Open for everyone: nursing care, residential care, respite and dementia. Ages 65+.

Single Rooms: 28

Shared Rooms: 1

Rooms with ensuite WC: 29

Weekly Charges Guide: Personal Care Single from £785 Nursing Care Single from £940 (These prices are only a guideline, please contact Swimbridge House Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Swimbridge House Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Swimbridge House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Swimbridge House Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.791 for Swimbridge House Nursing Home is calculated as follows: ( (249 Excellents x 5) + (59 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 311 Ratings = 4.791

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Swimbridge House Nursing Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 10 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Swimbridge House Nursing Home has a Review Score of 9.8 (9.791) from 26 Reviews


Average Ratings

  • Excellent
    23
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Swimbridge House Nursing Home?

  • Extremely LIKELY
    24
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Swimbridge House Nursing Home

  • Daughter of Resident/Service User
    11
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • more

My late mother was a resident at Swimbridge House Nursing Home for the past three and a half years.
As a family, we have found the home to be a haven of loving care run by a devoted, compassionate and dedicated staff who have created a happy environment where each resident is valued and respected.
The staff showed a high standard of attention to duty at all times, working well as a team and led by a highly competent manager.
The end of life care received by my mother was outstanding in every way.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Very friendly and helpful staff, nothing is too much trouble. The home always smells very fresh when entering and everywhere around. Residents are happy and well looked after, very clean, nice rooms. Food - there is a nice assortment/menu. The tea trolley is well stocked but not always brought into the bedrooms so the residents can see what else there is available other than what is requested the day before, if they don't ask to see it.

Care at the 'End of Life' was excellent.

How likely would you be to recommend Swimbridge House Nursing Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

I have been extremely pleased with all aspects of care given to my mother from day one. The staff are very professional and very attentive.
My mother was living on her own prior to moving to this Care Home. Since moving she has appeared much happier in herself and I’m sure benefits from the company around her. There is always something happening which she finds stimulating.
It’s good to see her happy again.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I am a volunteer at Swimbridge House and we have realised our biggest wish - to have own vehicle with wheelchair access. In the few weeks since we have had the vehicle the difference it has made to the quality of the lives of the residents has been nothing short of amazing. A visit to an RHS garden has been enjoyed but even more worthwhile are the what I would call "normal " trips taking individual residents to the shops or just out for a drive. Wonderful. It is a privilege as a volunteer to be made to feel very much part of The Swimbridge Family.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Swimbridge is the only home I felt comfortable leaving my mother. The manager was very approachable and clearly understood the trauma involved in leaving a loved one in her care. A year later I still feel able to offload worries. She treats my mother with respect and like a member of the family. This ethos is clearly taken on by her staff who have amazing patience and a really caring attitude. I know a number of the staff personally and they make an effort to make family members welcome. Cups of tea and offers to eat with Mum are usually offered.

I have been really impressed by homely features such as a house parrot and cat. Outside there is a rabbit run and a garden that the residents get involved in. The activities organiser has involved Mum in jigsaws, talking books, looking after the garden and more recently trips to Atlantic village and Barnstaple. As my mother's illness progresses I feel confident that I can ask the manager for advice and support.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My Wife has been a resident of this Nursing Home for more than two years and I consider that she is "well looked after".
I visit her regularly and I am always welcomed by the management and the staff.
Visiting hours are not restricted which I find most convenient.
The staff always are pleasant and cheerful and can always be contacted by the resident with a press of a button.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The manageress and the team at Swimbridge welcomed my grandmother with open arms and do an outstanding job of ensuring she is kept entertained, mentally stimulated and of course, cared for. Whenever I've phoned up to speak to my grandmother, she has been busy arranging flowers, making bread or planting flowers in the garden, which is looked after by the residents.

I could not recommend Swimbridge enough, their level of attention to detail is impeccable and put our minds to rest, knowing my grandmother is safe and being looked after 24 hours a day.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

This is a well-managed home where the staff have a friendly and caring attitude. Any issues were promptly and appropriately addressed by the Manager. My father's ensuite room was small but adequate, with a good outlook, and I thought the charge was reasonable. Newer, larger rooms were available, with better facilities, at a higher charge. Nursing and care staff were well trained and professional in their work. Recent and planned expansion would suggest a stable and successful Home.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Excellent staff, great food and looked after really well. Nice room and excellent facilities. I don't want for anything. My family is encouraged to join me for meals and activities.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My wife entered the Swimbridge House care home just before Easter this year. I have visited her regularly since then.
I find the whole establishment open, bright, sensitively spaced out and so far as I can see, well equipped. Everyone looks well cared for and comfortable, both physically and mentally. There is very little of the "institution" about the place. This doesn't just happen; it is due to the professionalism and thoroughness of the staff. They do it all so well that you hardly notice that they are doing it.
Everybody I have seen is busy and purposeful, without any trace of hurry or annoyance. Nothing is too much trouble and this applies also to the staff attitude towards visitors. They remember names, faces and requests.
They are endlessly attentive to their charges, with no trace of patronising or impatience and they seem to work well as a team.
My wife was not happy when she first went in, but now she is content, comfortable and secure and this also doesn't just happen. It is the result of countless instances of observant care, professional skill and sheer human kindness.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mother was in Swimbridge House for almost a year and she received the most wonderful care, the staff being exceedingly kind and compassionate. Mum was really very poorly towards the end of her life and I do not think that she could have had better treatment anywhere. The home is really homely, bright, clean and cheerful. There is a very happy atmosphere and relatives are made so welcome and given great support. If I had to rate SHNH I would call it outstanding.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

I am very happy with the care given to my mother.
All the staff seem very caring to all the residents.
The home is kept clean and tidy and the meals and refreshments are good.
Management responds positively to any questions or problems.
There is a conscious effort to engage residents in daily activities. Staff make time to spend with the residents in addition to caring.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Our first impression of Swimbridge House was a "very friendly happy environment". Throughout our subsequent visits, this has proven to be the case. It feels like a large family atmosphere, where the staff make you feel welcome and support you as well as the resident. The care given to our mum has been excellent and the rooms are clean, bright and welcoming. From management to carers, there is a warmth and kindness and every concern /need is treated in a helpful and respectful manner. There is clearly a good team atmosphere from staff who are dedicated to their work.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My wife was admitted to Swimbridge in February 2016 with a terminal illness. Due to the care she received she lived longer than expected.
I have nothing but praise for the attention she received from the nurses and staff. I am so grateful to all of them for easing my wife's end of life care with dignity.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The warm, caring, friendly atmosphere at Swimbridge House Nursing Home impressed me immediately as did the interactions between the staff and residents. I left with a lighter heart, I had found a home where mum would be happy. Nine months later and mum is more content than I could have imagined possible. She is treated with great warmth, kindness and respect she is listened to and her sense of humour appreciated.
She takes part in many thoughtful imaginative and wide-ranging activities planned to engage as many residents as possible.
I feel a valued partner in mums care. My views are listened to, my questions are answered and my concerns are dealt with.
The manager is inspirational, she has a vision, for Swimbridge House and enthusiastically seeks ways to keep improving. I feel so very grateful to have found this treasure within walking distance fo my home.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My father has been at Swimbridge Nursing home for over 3 years now.
I am extremely happy with the care he has received in that time. The home is very warm, welcoming and the staff very friendly and attentive. Families are always welcomed and we can join our father for a meal at any time. The manager is very caring and an extremely skilled leader, bringing out the best in her staff. The activities coordinator is very dedicated and creative, ensuring each resident has activities that they are able to engage in.
Food is of a high standard which my father enjoys. The home is always very clean and homely, with plants and flowers, chickens, budgies, and a cat! I am continually grateful for the dedication and quality of care shown by all the staff and I cannot wish for my father to be in any other place. I would highly recommend Swimbridge House to anyone looking for nursing care for a loved one. Thank you!

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother requires constant nursing. staff at the home are very diligent and caring. My mother's room is spacious and well furnished to be as comfortable as possible. Meals are provided, the menu varies daily with sufficient options to choose from.
The home provides interesting "entertainment" to encourage social engagement and stimulation.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

We found the setting and grounds very good. Security was acceptable and the rooms were clean and tidy, with good facilities. The staff were patient, well-mannered and conscientious. Family members were welcomed and kept well informed.

How likely would you be to recommend Swimbridge House Nursing Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Since the change of manager, the house has gone from strength to strength. With the cooperation of the owner, the home has raised the standard of care and activities from very good to outstanding. Overall, the standard is excellent throughout with most credit to first class management and staff.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Very friendly and helpful team - I cannot fault the care that my Dad has been receiving. The staff all take a genuine interest in his care and well being. Their help and assistance are really appreciated in managing his various health related appointments so professionally.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My husband entered into Swimbridge House in August. The staff and manager have done their utmost to make him feel as much at home as possible. They have welcomed the family into their fold; we are always offered refreshments. We are invited to have a meal at the home. Those I have had are most nutritious and tasty, I enjoy the treat of not having to cook and able to spend quality time with my husband.

The accommodation is first class, my husband's room is extremely pleasant and he is happy with it. We are comfortable when we visit, with plenty of seating, nice views from his room and nice furniture with a few of his own pieces. Bedding is crisp and clean and the room is spotless.

The Manager is most welcoming and goes out of her way to assist, she is a natural caring leader and staff clearly want to please her by pleasing and looking after residents. Nothing is too much trouble here at any time 24/7.

Thank you to everyone and for making the transition so smooth.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Mum was welcomed with open arms when she moved to Swimbridge, as indeed were the rest of the family. Mum settled well into her new surroundings, with help and encouragement from each and every member of staff. She was treated as an individual and he own interests were keenly pursued and encouraged, particularly in terms of the activities offered to her, which she loved. As mum's health deteriorated she was treated with dignity and respect, and cared for with sensitive expertise, until her death. At this time, the family were looked after and supported. Our relationship with Swimbridge House will continue.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I'm delighted my nan saw out the end of her days in such a loving, caring and beautiful environment. The staff are extremely kind and caring, always on hand to help with nothing being to much trouble, much like an extended family. Nan was incredibly well looked after in a dignified and caring manner. Had a lovely room (and other shared facilities to socialise) set in beautiful surroundings. Above all, she was treated as the truly wonderful and unique individual that she was. I would recommend Swimbridge House to others in a heartbeat!

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I found everyone very helpful and caring. It was a difficult month with mother deteriorating. The support was great couldn't fault anyone, much improvement on when mother was first admitted.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Swimbridge House Nursing Home provided everything my husband needed during his 8 month stay there. The care that all the staff gave him was second to none; his room was lovely and the food excellent.
The entertainment lady did all she could to simulate the residents with activities, ranging from gardening, to card making and even dancing. I would have no hesitation in recommending Swimbridge house as it's one of, if not the best in North Devon.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Dad's care at Swimbridge House was second to none. He was always treated with warmth empathy and commitment. Nothing was ever too much trouble and he built up a wonderful relationship with his carers. Their friendliness and professionalism extended from the residents to family and we were always greeted warmly when visiting and kept informed of all aspects of care and treatment.

How likely would you be to recommend Swimbridge House Nursing Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Submit a Review for Swimbridge House Nursing Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Swimbridge House Nursing Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Swimbridge House Nursing Home