Merafield View Nursing Home

Underlane, Plympton, Plymouth PL7 1ZB

Group: A J & Co (Devon) Ltd

Person in charge: Sally Philipson (Home Manager)

Local Authority / Social Services: Plymouth City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age • Physical Disability

Single Rooms: 40

Rooms with ensuite WC: 23

Weekly Charges Guide: (These prices are only a guideline, please contact Merafield View Nursing Home to find out the exact price for your requirements.) Nursing Care Single from £650 (These prices are only a guideline, please contact Merafield View Nursing Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Merafield View Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 Merafield View Nursing Home has a Review Score of 8.3 (8.330)

The Review Score of 8.3 (maximum of 10) for Merafield View Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Merafield View Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.83 for Merafield View Nursing Home is calculated as follows: ( (40 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 47 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.5 Points relating to the number of positive Reviews for Merafield View Nursing Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Merafield View Nursing Home?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Merafield View Nursing Home

  • Daughter of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My Nan was transferred to Merafield following a short stay in the hospital with pneumonia.
The care Nan received at Merafield was absolutely fantastic, all her personal, spiritual and medical needs were very well looked after.
Staff were timely, friendly and courteous, they were happy to help with any of the family and Nans requests. The staff I encountered were clearly passionately dedicated to the care of others (thank you all, it was very much appreciated).

The catering staff always ensured Nan had what she needed, from cream on her porridge in the morning to a sherry glass at lunchtime!

Sadly Nan died last week but the end of life care she received was excellent, all the just incase end of life medications were on hand if needed (thankfully they were not). Staff were totally respectful after Nans death ensuring family were supported and informed.

I would not hesitate in recommending Merafield at this time.

How likely would you be to recommend Merafield View Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Apart from the tired decor, this home is almost faultless. The residents are well cared for with dignity and with a cheerful demeanour. Staff carry on with their duties in a professional manner.
The food is on the whole good and well balanced. There are activities put on every day and the staff could not be more friendly and helpful. A credit to the care service as a whole.
This is how nursing/care homes should be run - A*!

How likely would you be to recommend Merafield View Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My father was in Merafield View for four months before his recent death. On my numerous visits I was unfailingly impressed by the warmth and friendliness of all the staff. Merafield smells clean and fresh on entering and creates a reassuring feeling of homeliness.

My father was always treated with respect and never talked over. I felt that efforts were made to maintain as much dignity as possible in the circumstances. Staff were prepared to go out of their way to ensure his comfort and care, whether or not it was their direct responsibility.

I was particularly impressed that the care extended to family and friends. My stepmother, who visited my father every day, and I were always welcomed and provided with regular tea/coffee etc without having to ask. Food was home made and delicious.

The comments above apply to all the staff working at the home. Credit must go the managers who create such a warm and caring culture. I cannot recommend this home highly enough.

How likely would you be to recommend Merafield View Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

I was so pleased with care my husband received and I was looked after as well when visiting. I was so impressed with care from management to domestics. I'm going to see if I can stay there when I have a knee replacement sometime this year. Would highly recommend this care home.

How likely would you be to recommend Merafield View Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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