Waterloo Care Home

My mother is looked after very well and the staff are very kind and caring. Mum is happy and I am always welcomed when visiting. Thank you to all the staff for everything they do for Mum.

The care home has been very good at accommodating visitors during COVID.

My father seems to have most of his needs tended to. My big disappointment is that up until March 2020 (not sure if this issue has been rectified), in over 12 months of being at Waterloo Care Home the issue of his hearing had not been rectified. To explain; he was supposed to be having his ear wax resolved, or an audiologist see him. He was suffering anxiety due to deafness when I last visited him, which was early 2020.

The best care for my wife. Thanks.

I have found the staff very caring and happy. I am very impressed with how this home is run. I always get follow-up letters and calls when something is wrong with the resident.

I, therefore, cannot comment on rooms, facilities, food and drink etc. Whenever I have spoken to the staff, they have always been courteous and helpful and my brother seems to be quite content.

If I could suggest any one thing, it would be a bit more of a selection of green vegetables with the meals (cooked soft of course)

I am only able to visit my mother annually but always find her happy and well cared for. She never complains of loneliness or lack of company and is happy. She is allowed to do as she wishes - no hard and fast rules.

The staff are very caring and the manager is very understanding of my father's needs. He is a very challenging patient and the staff handle him very well.

The staff at Waterloo Care Home are both empathetic and sympathetic and undertake their jobs with true professionalism. My mother has been a resident at the home for over two years and I continue to be reassured that she receives the care she needs for her dementia. Living quite a distance away from the home my visits are not frequent, but the carers keep me up to date with any fluctuations in my mother's health. I would highly recommend a visit to this home.

At Waterloo Care Home my mother was happy and well cared for. There was always something to join in with plenty of cake and treats. The staff always new details of mums care and activities due to their small friendly atmosphere.

The staff at my father's care home were very professional and took great care of him until his recent death. They were often working in difficult circumstances but still managed to go the extra mile wherever they could. As the last few weeks of his life were during the lockdown because of the Coronavirus, we found it very comforting that the staff kept us very much informed in my father's health and comforted him and chatted to him right up until his last breath. Thank you so much to all concerned.

Thank you Waterloo Care Home.

My husband was admitted for palliative care and sadly died after only 6 days in the home. All staff were very caring and efficient.

Although the building is a little tired and the ventilation and heating could be improved, the staff more than makeup for it. The manager is excellent, as are her staff. My father is well cared for and we can be safe in the knowledge he is being expertly and sensitively looked after.

My mother, who has bad Alzheimer's, has been resident for about five weeks and has flourished under the care of Waterloo. Her partner, who was very ill at the time, was discharged from hospital to join her, but sadly, due to his general ill health, died just over a week ago. I was with them both the day before he died. The end of life care the carers gave to him was impeccable, sympathetic, gentle and caring. He was in the best place possible. They are attending brilliantly to my mother, ensuring she gets up and eats and drinks regularly. And when I visit her it is obvious that she is benefiting hugely from being in Waterloo. Thank you so much.

Great staff, very attentive and kind. They are really taking great care of my mother in law. We are both really pleased with the level of care she receives.

Waterloo Care Home is very friendly well staffed and I feel my aunt is very well looked after. It would be good to have more activities for the residents as I feel the biggest problem is boredom, but I fully appreciate it takes funding to provide any extra services such as this.

My husband was from January 2017 to October 2018 when he, sadly, passed away.

They put me right and if I go wrong I would be happy to return.