Waterloo Care Home

Ringwood Road, Three Legged Cross, Verwood, Wimborne Minster BH21 6RD
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9.6 40 Reviews
  • Waterloo Care Home, Wimborne Minster
Waterloo Care Home is a real home for life near the lovely market town of Wimborne, in Dorset., providing affordable residential, dementia and respite care.

Staff have the specialist training and experience to care for people with mixed dementia, vascular dementia, frontotemporal dementia, Alzheimer’s disease and dementia with Lewy bodies, Parkinson’s, mental health issues and historic brain injury.

There are 36 single bedrooms, across the ground floor and the first floor. The first floor is fully accessible, by stairs or a lift. All rooms have en-suites or washbasins in the room. The rooms without en-suites have accessible bathrooms nearby.

Some first-floor rooms have balconies, with space for a table and chairs, pots and a birdfeeder. Some of the ground-floor bedrooms have patio doors which open out onto the garden.

Residents are encouraged to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home and provide extra stimulation and time for reminiscence.

Each bedroom’s front door is a different colour and style, with its own number, door knocker and letterbox, which makes it more recognisable.

Waterloo boasts a three-acre garden, with a backdrop of trees beyond. It’s enclosed and safe and there’s plenty of space to sit out on the patio or to do a bit of gardening.

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Care Provided by Waterloo Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Tammy Maidment (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Funding & Fees Guide for Waterloo Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £809 – £1,435
    • Self-Funded Residential Dementia Care £809 – £1,435
  • (these prices are only a guideline, please contact Waterloo Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime


  • Parking

  • Ample parking


Waterloo Care Home Reviews (40)

Total of 40, showing 21-40
9.6

Waterloo Care Home has a Review Score of 9.6 (9.620) out of 10, based on 12 reviews in the last 2 years. Over all time Waterloo Care Home has 40 reviews.

Overall Experience

  • 24
  • 14
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Date Published

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8
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28

Review from Michael A (Brother of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very caring and happy. I am very impressed with how this home is run. I always get follow-up letters and calls when something is wrong with the resident.

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Review from W F (Sister of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has only been a resident at the care home for 3 months and due to Covid-19 I have only recently been able to visit him, and then it has had to be outside, of course.
I, therefore, cannot comment on rooms, facilities, food and drink etc. Whenever I have spoken to the staff, they have always
been courteous and helpful and my brother seems to be quite content.

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Review from Vic H (Brother of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always very friendly. Everyone is very approachable and if they can't help you, they always find someone who can. The atmosphere is always very relaxed and welcoming.
If we've ever had any concerns over our brother, it's been dealt with very quickly.
They always keep us informed of any other health
problems by phone. They tell us if he's seen the doctor or anyone else and for what reason. Like we always say, it's not a top of the range home, but it is so homely and caring, which counts for everything.
If I could suggest any one thing, it would be a bit more of a selection of green vegetables with the meals (cooked soft of course)

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Review from M F (Daughter of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am only able to visit my mother annually but always find her happy and well cared for. She never complains of loneliness or lack of company and is happy. She is allowed to do as she wishes - no hard and fast rules.

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Review from Jackie T (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very caring and the manager is very understanding of my father's needs. He is a very challenging patient and the staff handle him very well.

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Review from J W (Daughter of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Waterloo Care Home are both empathetic and sympathetic and undertake their jobs with true professionalism. My mother has been a resident at the home for over two years and I continue to be reassured that she receives the care she needs for her dementia. Living quite a distance away from
the home my visits are not frequent, but the carers keep me up to date with any fluctuations in my mother's health. I would highly recommend a visit to this home.

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Review from S M (Daughter of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At Waterloo Care Home my mother was happy and well cared for. There was always something to join in with plenty of cake and treats. The staff always new details of mums care and activities due to their small friendly atmosphere.

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Review from Kester S (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at my father's care home were very professional and took great care of him until his recent death. They were often working in difficult circumstances but still managed to go the extra mile wherever they could. As the last few weeks of his life were during the lockdown because of the Coronavirus,
we found it very comforting that the staff kept us very much informed in my father's health and comforted him and chatted to him right up until his last breath. Thank you so much to all concerned.

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Review from W B (Wife of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having had to make a difficult decision of putting a loved one into a care home - I couldn't fault the care and kindness of the staff and management.
Not only did they care for a loved one they also reassure that the relatives were put at ease too.
I have no hesitation in recommending the care home
to family, friends, etc.
Thank you Waterloo Care Home.

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Review from I W (Wife of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted for palliative care and sadly died after only 6 days in the home. All staff were very caring and efficient.

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Review from D J (Son of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the building is a little tired and the ventilation and heating could be improved, the staff more than makeup for it. The manager is excellent, as are her staff. My father is well cared for and we can be safe in the knowledge he is being expertly and sensitively looked after.

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Review from William R (Son of Resident) published on 15 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has bad Alzheimer's, has been resident for about five weeks and has flourished under the care of Waterloo. Her partner, who was very ill at the time, was discharged from hospital to join her, but sadly, due to his general ill health, died just over a week ago. I was with them both the
day before he died. The end of life care the carers gave to him was impeccable, sympathetic, gentle and caring. He was in the best place possible. They are attending brilliantly to my mother, ensuring she gets up and eats and drinks regularly. And when I visit her it is obvious that she is benefiting hugely from being in Waterloo. Thank you so much.

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Review from Mike T (Son-in-law of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, very attentive and kind. They are really taking great care of my mother in law. We are both really pleased with the level of care she receives.

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Review from Noel S (Nephew of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Waterloo Care Home is very friendly well staffed and I feel my aunt is very well looked after. It would be good to have more activities for the residents as I feel the biggest problem is boredom, but I fully appreciate it takes funding to provide any extra services such as this.

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Review from M B (Wife of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was here and the staff are amazing. Always a happy place to visit and a homely feel. I never worried about the care he received, I know it's first class when I'm not there. Thank you Waterloo Care Home.
My husband was from January 2017 to October 2018 when he, sadly, passed away.

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Review from G W (Respite Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place to stay.
They put me right and if I go wrong I would be happy to return.

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Review from David R (Son of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Waterloo Care Home is very good, clean and the staff are all very helpful. We are very satisfied with the way my 92-year-old mother is being looked after.

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Review from John H (Son of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Waterlook Care Home are always absolutely excellent and professional. They have a nice demeanour and look after my mum to the best standards possible. I would not hesitate to recommend this care home to anyone and have done so on regular occasions. Thank you to all concerned.

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Review from M W (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care provided for my mother is good. She is happy and all her needs are met. The staff are patient and communicate effectively with me if there are worries or important changes. There is a range of activities on offer to the residents. The most important thing for me is that I am free from worry
about my mother's safety and welfare. The food provided is excellent - meals are varied and nutritious. Family (including dogs) are always made to feel welcome.

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Review from Michael R (Son of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For almost 3 years my mother has been very well cared for at Waterloo Care Home.
Her room is very pleasant and all the staff are very caring and attentive to her needs.

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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Waterloo Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.620 for Waterloo Care Home is calculated as follows: ( (97 Excellents x 5) + (36 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 142 Ratings = 4.62

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterloo Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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