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Staff have the specialist training and experience to care for people with mixed dementia, vascular dementia, frontotemporal dementia, Alzheimer’s disease and dementia with Lewy bodies, Parkinson’s, mental health issues and historic brain injury.
There are 36 single bedrooms, across the ground floor and the first floor. The...
Waterloo Care Home is a real home for life near the lovely market town of Wimborne, in Dorset., providing affordable residential, dementia and respite care.
Staff have the specialist training and experience to care for people with mixed dementia, vascular dementia, frontotemporal dementia, Alzheimer’s disease and dementia with Lewy bodies, Parkinson’s, mental health issues and historic brain injury.
There are 36 single bedrooms, across the ground floor and the first floor. The first floor is fully accessible, by stairs or a lift. All rooms have en-suites or washbasins in the room. The rooms without en-suites have accessible bathrooms nearby.
Some first-floor rooms have balconies, with space for a table and chairs, pots and a birdfeeder. Some of the ground-floor bedrooms have patio doors which open out onto the garden.
Residents are encouraged to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home and provide extra stimulation and time for reminiscence.
Each bedroom’s front door is a different colour and style, with its own number, door knocker and letterbox, which makes it more recognisable.
Waterloo boasts a three-acre garden, with a backdrop of trees beyond. It’s enclosed and safe and there’s plenty of space to sit out on the patio or to do a bit of gardening.
Care Provided by Waterloo Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 36 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Waterloo Care Home to confirm what's included and get a personalised quote:
- Meals
- Activities
- Designated care advisor
- Support with funding
- 24-hour care updates via our app
- Housekeeping
- Laundry
- And more.
In fact, we have NO HIDDEN FEES and will never ask you to pay more than your agreed weekly fee.
The price(s) shown are provided by the care home. Contact Waterloo Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Good to Know
Group / Owner
- Agincare Homes Holdings Ltd
- Private Owned
Person in charge
- Kerry Upward (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2026
Room Information
- Single Rooms (36)
- Single Rooms with ensuite Wet Room (12)
Visiting
- Visitors welcome anytime
Parking
- Ample parking
Waterloo Care Home Reviews (44)
Waterloo Care Home has a Review Score of 8.0 (8.033) out of 10, based on 5 reviews in the last 2 years.
Over all time Waterloo Care Home has 44 reviews.
I enjoy being here staff are tremendous. They are always available and helpful. We have daily entertainment such as bingo with presents, including sweets and sometimes jewellery. Of course, we have television in our rooms and lounge.
I enjoy being here staff are tremendous. They are always available and helpful. We have daily entertainment such as bingo with presents, including sweets and sometimes jewellery. Of course, we have television in our rooms and lounge.
Thank you MB. We are very lucky to have you too. I'm pleased you enjoy the activities.
I am pleased with the Waterloo Care Home staff & all residents. I have no problems here and am happy being here. If I have any problems, I would tell and approach the staff. My room is comfortable, I have a TV, wardrobe, sink, bathroom & CD player. Family can visit me any time. Which is acceptable....
I am pleased with the Waterloo Care Home staff & all residents. I have no problems here and am happy being here. If I have any problems, I would tell and approach the staff. My room is comfortable, I have a TV, wardrobe, sink, bathroom & CD player. Family can visit me any time. Which is acceptable. I feel safe here and am contented.
Many thanks for your kind words JB. It's lovely to hear you enjoy living here at Waterloo
Ever since arriving all meals cold (recently an...
Ever since arriving all meals cold (recently an improvement has been noticable) Tea could be more reliable. (Help with bath essential (disabled) closing the door is a continual problem (for 2 reasons (patients medical noise) & draught if outside door open.
Thank you for your feedback JT. Please be assured the above will be addressed.
It seems that they are starting to make the home look a bit fresher and cleaner which is much needed.
It is a very busy place, often quite loud in the lounge area with limited seating for...
It seems that they are starting to make the home look a bit fresher and cleaner which is much needed.
It is a very busy place, often quite loud in the lounge area with limited seating for visitors. I often move chairs about so we can sit near the person we're visiting, which seems to be ok!
Overall the level of care has been good, but recent changes including several members of staff leaving appear to place extra work loads on existing staff resulting in the loss of one to one care to residents.
Overall the level of care has been good, but recent changes including several members of staff leaving appear to place extra work loads on existing staff resulting in the loss of one to one care to residents.
My mum has been here a year now. She gets excellent care. The staff are all amazing, friendly, and helpful. Very approachable. Day trips out and lots of activities within. Mum is happy there and safe. We are always welcome when visiting and always kept in contact or updated on any issues.
My mum has been here a year now. She gets excellent care. The staff are all amazing, friendly, and helpful. Very approachable. Day trips out and lots of activities within. Mum is happy there and safe. We are always welcome when visiting and always kept in contact or updated on any issues.
Thank you for your kind review, it is our pleasure to look after such a lovely lady.
I was visiting my sister when the activities lady was asking some of the residents if they wished to go on the annual harbour trip the following day. She would, in my opinion, benefit from joining such an event as in our childhood days our father had his own boat moored at Kinston upon Thames, plus...
I was visiting my sister when the activities lady was asking some of the residents if they wished to go on the annual harbour trip the following day. She would, in my opinion, benefit from joining such an event as in our childhood days our father had his own boat moored at Kinston upon Thames, plus at that time we had many holidays on the Norfolk Broads. As usual, she was very hesitant to agree but as I was there I encouraged her to go as I thought she would very much enjoy the outing. I was delighted to know that she did indeed go and really enjoyed the event. Well done to all the staff in their efforts to actually get her on the boat.
Many thanks for our kind review, it was a good trip out and enjoyed by all that ventured out.
The redeeming feature of Waterloo Care Home is in its title! It is homely - a home-from-home for its residents. The food is good and the staff note the residents' preferences, likes and dislikes with the excellent kitchen staff striving to meet individual requirements. The staff are professional...
The redeeming feature of Waterloo Care Home is in its title! It is homely - a home-from-home for its residents. The food is good and the staff note the residents' preferences, likes and dislikes with the excellent kitchen staff striving to meet individual requirements. The staff are professional in their approach to their work but, above all, they are kind and caring and attentive. I would have no hesitation in recommending this home for someone who needs to be cared for with love and devotion.
Thank you for your heartfelt review, we are lucky to have kind and supportive families as part of Waterloo.
Staff are extremely caring - nothing is too much trouble for them to ensure Mum is happy and content. The manager and senior staff are always on hand to support me and mum. Mum's room is bright and comfortable and is kept clean - the cleaners are extremely hard working as well.
Staff are extremely caring - nothing is too much trouble for them to ensure Mum is happy and content. The manager and senior staff are always on hand to support me and mum. Mum's room is bright and comfortable and is kept clean - the cleaners are extremely hard working as well.
Thank you for leaving such a lovely review, we are lucky to have such lovely residents and families.
Good service provided by all, carers seem truly interested in the residents and their needs. Rooms could be a little less sticky but overall are clean I don't worry about Mom knowing she is in good hands.
Good service provided by all, carers seem truly interested in the residents and their needs. Rooms could be a little less sticky but overall are clean I don't worry about Mom knowing she is in good hands.
Many thanks for your kind review, your views are very important to the team.
He enjoyed a wonderful outing to the Tank museum and many parties and...
He enjoyed a wonderful outing to the Tank museum and many parties and activities at the home. On Christmas day, Father Christmas popped in with thoughtful presents for everyone.
My mother and I would like to thank everyone for everything they did for him right to the end of his life. Thank you.
Thank you for your kind review, it has been a pleasure to care for such a wonderful man.
They take a personal interest in her and her preferences.
Staff are always actively engaged and respond promptly to any queries.
Good range of activities provided.
They take a personal interest in her and her preferences.
Staff are always actively engaged and respond promptly to any queries.
Good range of activities provided.
Thank you for your kind review, the team at Waterloo really values our visiting families' views.
Waterloo Care Home has been great for Mum, she is looking and feeling so much better since she moved in 4 months ago. The food is good, the staff are really approachable and friendly and I feel confident that Mum is being looked after well.
Waterloo Care Home has been great for Mum, she is looking and feeling so much better since she moved in 4 months ago. The food is good, the staff are really approachable and friendly and I feel confident that Mum is being looked after well.
Thank you for your kind review, we are so pleased Mum has settled well with us.
When we arrived, there was entertainment, a singer, really good and involved all the residents.
When we arrived, there was entertainment, a singer, really good and involved all the residents.
Thank you for your review, we are lucky to have an excellent activity team to support our residents with the great entertainers we have visit.
I feel my uncle is well cared for, always seems happy. He says the food is lovely and the carers are always nice to him.
I feel my uncle is well cared for, always seems happy. He says the food is lovely and the carers are always nice to him.
Thank you so much for comments. It has been a pleasure to care for your uncle.
Dad gets excellent care from an established team of kind, well-trained carers. They know his needs and meet them with kindness and humour. The home-cooked food is great. Management communicate well with family. The activities team work hard to provide events and trips. Thank you for looking after...
Dad gets excellent care from an established team of kind, well-trained carers. They know his needs and meet them with kindness and humour. The home-cooked food is great. Management communicate well with family. The activities team work hard to provide events and trips. Thank you for looking after him.
Thank you for your kind words. Your support of Waterloo is amazing and we are lucky to have such lovely residents and families.
My mother has been at Waterloo Care Home for six months now, and although she has deteriorated mentally, all the staff are marvellous with her. It doesn't matter how small the problem is; I can always receive advice and help.
My mother has been at Waterloo Care Home for six months now, and although she has deteriorated mentally, all the staff are marvellous with her. It doesn't matter how small the problem is; I can always receive advice and help.
Thank you for your review of Waterloo Care Home; the whole team appreciates your feedback.
All the staff are caring, professional, kind and work really well as a team. This includes the carers, the office staff, the catering staff, the cleaners and the maintenance staff. I can't speak too highly of all of them. The activities are brilliant and really enhance the resident's experience.
All the staff are caring, professional, kind and work really well as a team. This includes the carers, the office staff, the catering staff, the cleaners and the maintenance staff. I can't speak too highly of all of them. The activities are brilliant and really enhance the resident's experience.
Thank you for your lovely comments; they really do mean a lot to the whole team at Waterloo.
A big thank you to the manager and her team for looking after my dad during his time at Waterloo Care Home which sadly came to an end on May 18th, everyone I met during the year seemed courteous and very dedicated while working under the terrible pressure of Covid. Any issues I had or felt Dad had...
A big thank you to the manager and her team for looking after my dad during his time at Waterloo Care Home which sadly came to an end on May 18th, everyone I met during the year seemed courteous and very dedicated while working under the terrible pressure of Covid. Any issues I had or felt Dad had were addressed by the manager very quickly, I can't name names but a big thank you to the activities coordinator who put together a book of photos for me showing the things Dad had got up to lovely memories to keep.
Thank you for your lovely comments. It was a pleasure and privilege to be able to provide care for such a lovely gentleman. The team, and I, are very grateful for your kind words.
The manager and her team have been really helpful with help around my grandma's stay. Prompt responses and Nan is happy and content - she feels safe and looked after.
The manager and her team have been really helpful with help around my grandma's stay. Prompt responses and Nan is happy and content - she feels safe and looked after.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Waterloo Care Home.
There are no upcoming events for Waterloo Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Waterloo Care Home.
Accreditations
There are no accreditations posted yet for Waterloo Care Home.
Meet the Team (1)

Manager at Waterloo
Frequently Asked Questions about Waterloo Care Home
How much does Waterloo Care Home cost?
The care home lists weekly fees per person between £1,200 and £1,500 for residential care (respite between £1,400 and £1,700) and between £1,300 and £1,600 for residential dementia care (respite between £1,500 and £1,800). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
What types of Care is Waterloo Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Waterloo Care Home have?
There are 36 Single Rooms.
What are the Facilities & Services at Waterloo Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Waterloo Care Home to the centre of Wimborne Minster?
5.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterloo Care Home to verify any information. View our terms and conditions. Waterloo Care Home has an Enhanced Service -what an Enhanced Service includes.