Burwood Nursing Home

Nothing is too much trouble. The staff are delightful and the overall care and atmosphere at the home is excellent. An added bonus is that there is regular feedback concerning the resident (mother in law), from the staff, which is very reassuring.

10/10.

The home is very friendly, and the staff go out of their way to care for our family member, and we know that she is safe and well cared for. Her room and surroundings are excellent, and we, like her, are treated a family member. The home is excellent, and we would have no hesitation in recommending to friends and family.

I have been a resident in Burwood Nursing Home for over three and a half years and have been very happy living here. I have a lovely room containing all I need to live a life as normally as possible. All the staff are kind, caring and do everything for me with a smile. The precautions that have taken to prevent any outbreak of coronavirus here has been excellent with no cases of the virus recorded.

My father is a long term resident at Burwood Nursing Home and he has always received outstanding care. Throughout the Coronavirus pandemic, the home has ensured that residents have been kept safe and well. They have done their utmost to keep families in touch with their loved ones through all means available and to ensure that residents have as many activities and opportunities as possible, to provide variety and stimulation despite the restrictions imposed by shielding. Management have provided regular updates to families, to ensure we are kept up to date with guidelines but also to allay any fears we may have had, given the extensive media coverage of difficulties in the care sector.

The staff are always there to answer any questions and will act very quickly on any concerns. The staff have fed back without prompting on any changes that have impacted-upon my loved ones. During Covid19, receiving a weekly newsletter has kept me informed and updated on changes to policy, procedure and practices that have impacted upon my mother and the home overall. I acknowledge how difficult this can be and fully applaud all of their efforts to this end. Communication in this home has been excellent.

Fantastic care, cannot fault, especially throughout the Covid crisis. Kept patients and all staff safe as well as keeping us informed at all times. Arranged FaceTime/phone/Skype calls between us and our mum. Very caring at all times.

The home was captured on the internet for respite care following a new knee. Impressed by the number of five-star reviews. Never regretted coming here, to such a wonderful, proactive place. Staff, without exception, are wonderful, and the home is a credit to the owners: worth every penny.

The staff are always available to sort out various situations and to help in any way they can sometimes going the extra mile. Always kept up to date on medical situation and I feel very confident my relative is safe. Always lots going on and everyone is encouraged to be part of all events even when bed bound, nobody is ever forgotten. Care is top class and I couldn’t wish for more and my relative has no complaints. It is like going to stay with friends.

At 84 my mum has always been reluctant to even have a period of respite in a nursing home. However, since the moment of arriving at Yaffle Care she was met by love, kindness, happiness and understanding. Her needs were paramount from the outset. She has made friends with other residents. All the staff are kind and polite to her - nothing seems to be too much trouble. She is slowly gaining a little weight, after enjoying all the freshly prepared food. Her room is warm, clean and beautifully decorated. She has been encouraged to personalise it with her own belongings. From a daughter's perspective, it is a lovely welcoming place to visit. I can join her for a drink or a meal and I feel like a daughter again instead of a carer. This has given me much needed peace of mind.

Every effort is made for the comfort and happiness of my mother. Any issue is addressed immediately and everything is done to accommodate her.

Excellent outstanding in all areas.

Very caring environment.

My mother is very happy at this most wonderful nursing home. The ambience of warmth and professionalism is there as soon as you arrive. All staff are very helpful, patient and kind and smartly dresses. The food is first class and nicely presented. The activities exercise mind and body. There are also outings and entertainments by outside musicians. With frequent "special events" to which relatives and friends are invited. Personal care is given with careful respect.

My mother has been in 6 previous care homes - none of the amazing standards provided in this one!! It is a 5 star hotel, fantastic care, food and the activities are great. My mother is the end of life and has dementia. Cant speak highly enough. Thank you to all the staff.

This care home provided a high standard of care. Care in the best sense of the word. My sister was treated with compassion, dignity and individuality.