Burwood Nursing Home and Yaffle Care

100 Dunyeats Road, Broadstone BH18 8AL

Burwood Nursing Home is a family-run and independent service, that takes pride in a personal approach to care, striving for solutions that suit the circumstances of each resident from a team of staff with extensive skills.

Quality care in a homely atmosphere makes residents feel secure and respected, with loved ones welcome to visit and a popular activities programme supporting an interesting lifestyle.

Clients also enjoy homemade cooking, spacious interiors and modern furnishings, pleasant gardens, wifi and Internet access.

Owner: Burwood Nursing Home and Yaffle Care LLP

Person in charge: Sarah Jessup (Matron)

Local Authority / Social Services: Borough of Poole Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care

Languages Spoken by Staff (other than English): Spanish; Castilian, French

Single Rooms: 58

Rooms with ensuite WC: 58

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Burwood Nursing Home and Yaffle Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Burwood Nursing Home and Yaffle Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Burwood Nursing Home and Yaffle Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.896 for Burwood Nursing Home and Yaffle Care is calculated as follows: ( (103 Excellents x 5) + (12 Goods x 4) ) ÷ 115 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.517 Points relating to the number of positive Reviews for Burwood Nursing Home and Yaffle Care is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 6 Reviews ÷ 11.6 Target = 0.517

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Burwood Nursing Home and Yaffle Care has a Review Score of 9.4 (9.413) from 10 Reviews


Average Ratings

  • Excellent
    9
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Burwood Nursing Home and Yaffle Care?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Burwood Nursing Home and Yaffle Care

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    2
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1

The staff are always available to sort out various situations and to help in any way they can sometimes going the extra mile. Always kept up to date on medical situation and I feel very confident my relative is safe. Always lots going on and everyone is encouraged to be part of all events even when bed bound, nobody is ever forgotten. Care is top class and I couldn’t wish for more and my relative has no complaints. It is like going to stay with friends.

How likely would you be to recommend Burwood Nursing Home and Yaffle Care? Extremely Likely

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Average Rating:   4.4 out of 5

I have already recommended Burwood Nursing Home and Yaffle Care to several friends as I am so impressed by the care given to my mother. The home is family owned and run, and I think this is key for all the residents, staff and visitors are treated as one big family. The ethos is very professional but very caring and I cannot fault it. My mother is extremely happy with being pampered and having an extensive program of activities. If you are considering a home for your loved one in this area I urge you to take a look at Burwood/Yaffle, you will not regret it.

How likely would you be to recommend Burwood Nursing Home and Yaffle Care? Extremely Likely

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Average Rating:   4.8 out of 5

At 84 my mum has always been reluctant to even have a period of respite in a nursing home. However, since the moment of arriving at Yaffle Care she was met by love, kindness, happiness and understanding. Her needs were paramount from the outset. She has made friends with other residents. All the staff are kind and polite to her - nothing seems to be too much trouble. She is slowly gaining a little weight, after enjoying all the freshly prepared food. Her room is warm, clean and beautifully decorated. She has been encouraged to personalise it with her own belongings. From a daughter's perspective, it is a lovely welcoming place to visit. I can join her for a drink or a meal and I feel like a daughter again instead of a carer. This has given me much needed peace of mind.

How likely would you be to recommend Burwood Nursing Home and Yaffle Care? Extremely Likely

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Average Rating:   4.9 out of 5

Every effort is made for the comfort and happiness of my mother. Any issue is addressed immediately and everything is done to accommodate her.

How likely would you be to recommend Burwood Nursing Home and Yaffle Care? Extremely Likely

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Average Rating:   4.9 out of 5

I have already recommended Burwood Nursing Home and Yaffle Care to friends, having looked at a number of nursing homes for my mother, this is without a doubt the best choice in the area.
The manager and her carefully chosen staff have been patient, helpful, caring and completely wonderful with daily care and when accompanying mum to hospital appointments. The food here is excellent, the chef is a real gem.
The theatre and Railway Tavern provide excellent entertainment and socialising opportunities.
Excellent outstanding in all areas.

How likely would you be to recommend Burwood Nursing Home and Yaffle Care? Extremely Likely

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Average Rating:   5 out of 5

We were more than happy to find such a wonderful home and to know that mum receives such wonderful care from exceptional nurses and staff at Burwood Nursing Home and Yaffle Care. Everyone from the managers and all their staff and carers that look after all the activities and outings are fantastic. Fantastic people, fantastic care.

How likely would you be to recommend Burwood Nursing Home and Yaffle Care? Extremely Likely

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Average Rating:   5 out of 5

Very caring environment.

How likely would you be to recommend Burwood Nursing Home and Yaffle Care? Extremely Likely

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Average Rating:   5 out of 5

My mother is very happy at this most wonderful nursing home. The ambience of warmth and professionalism is there as soon as you arrive. All staff are very helpful, patient and kind and smartly dresses. The food is first class and nicely presented. The activities exercise mind and body. There are also outings and entertainments by outside musicians. With frequent "special events" to which relatives and friends are invited. Personal care is given with careful respect.

How likely would you be to recommend Burwood Nursing Home and Yaffle Care? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in 6 previous care homes - none of the amazing standards provided in this one!! It is a 5 star hotel, fantastic care, food and the activities are great. My mother is the end of life and has dementia. Cant speak highly enough. Thank you to all the staff.

How likely would you be to recommend Burwood Nursing Home and Yaffle Care? Extremely Likely

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Average Rating:   5 out of 5

This care home provided a high standard of care. Care in the best sense of the word. My sister was treated with compassion, dignity and individuality.

How likely would you be to recommend Burwood Nursing Home and Yaffle Care? Extremely Likely

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Average Rating:   5 out of 5

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