The Firs Care Centre

251 Staplegrove Road, Taunton TA2 6AQ
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9.3 10 Reviews
  • The Firs Care Centre, Taunton
The Firs is a residential and Nursing home, situated in Taunton, Somerset.

The Firs is an individual home, registered to care for 40 elderly residents requiring nursing and non-nursing care, specialising in; early stages of dementia, palliative care, sensory impairment, Parkinson’s, stroke rehabilitation, couples wishing to remain together and bespoke services for families in crisis.

The Firs staff are highly trained to deliver person-centred care services to all residents, be it daycare, respite or permanent placement.

If looking to take the next step into residential/nursing care, please feel free to visit the home at any time.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £850 – £995
  • Self-Funded Residential Dementia Care: £875 – £1015
  • Self-Funded Nursing Care: £1005 – £1290
  • Self-Funded Nursing Dementia Care: £1030 – £1315
  • RESPITE Self-Funded Residential Care: £1005 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1030 – £1500
  • RESPITE Self-Funded Nursing Care: £1030 – £1500
  • RESPITE Self-Funded Nursing Dementia Care: £1055 – £1525

Please note that fees are subject to a detailed assessment of individual care needs and may vary depending on the type of room selected. For accurate pricing and further information, please contact the The Firs Care Centre directly.

These prices are only a guideline, please contact The Firs Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Helen Grigg (Manager)

Local Authority / Social Services

Admission Criteria

  • The care home welcomes individuals aged 50 and over, including those funded privately or through local authority support. Referrals are accepted from health professionals, local authorities, and directly from families. All prospective residents are assessed individually to ensure the home can meet their care needs. Admissions are subject to availability, suitability, and a completed pre-admission assessment. NHS referrals are considered where appropriate.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1975
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (26)

Visiting

  • Visitors are welcome at any reasonable time throughout the day. The home encourages visits from family and friends as an important part of maintaining residents’ emotional and social well-being. To ensure the comfort and safety of all residents, visitors may be asked to follow basic infection control and safeguarding procedures where appropriate. While appointments are not required, it is recommended to contact the home in advance for large groups or special visits.

Parking

  • The Firs Care Centre in Taunton provides convenient on-site parking for visitors and staff. There is a small parking area located at the front of the building, and additional on-street parking is available nearby.

The Firs Care Centre Reviews (10)

9.3

The Firs Care Centre has a Review Score of 9.3 (9.331) out of 10, based on 10 reviews in the last 2 years.
Over all time The Firs Care Centre has 10 reviews.

Overall Experience
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Date Published
  • 10
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Reviewer Connection to The Firs Care Centre
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Total of 10, showing 1-10
Review from Liz C (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank everyone at the Firs enough for taking care of my Mum. She was only with them for 4 weeks before she passed away but it was evident to myself and the whole family that the entire team at this home are outstanding. I witnessed true care given to all residents, regardless of their role they
made time to stop and talk to everyone, they sat with them and helped when necessary. I appreciate that the building itself is a little less pretty on the outside then some other home's but do not judge a book by it's cover. Inside is lovely and bright, clean and spacious. Remember it's the people inside the building that make the difference to the care given not bricks and mortar. The manager and the team are absolutely amazing, and I couldn't have wanted more for Mum. My Father is already asking to move it as he was so impressed.
Reply from Nic Ciobanu, Registered Manager at The Firs Care Centre

Dear Liz, Thank you for your kind words ,we are very regretfull about your Mum passing away.Kindest regards and our deepest condolences.

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Review from N G (Son of Resident) published on 26 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the care workers are good and attentive to my mother's needs. They treat her well and she seems reasonably happy. Overall, the food quality is reasonable though I feel that the last meal of the day could be more wholesome. The room itself is okay. Decent bed and chair, and other equipment.
Toilet facilities are basic and can be a little dirty at times. She gets her medication on time though I'm not sure if they check that she takes it. She gets exercises to do by some carerworkers. Bit hit and miss. Activites seem good though early days as she has only recently started engaging with the activities coordinator.
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Review from H M (Daughter-in-law of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law says he likes living at The Firs Care Centre because everyone is in the same boat! The staff are friendly and he feels safe. He also says the food is good.
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Review from Jan A (Wife of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am only able to review my husband's care for the last 7 days as yet, I believe it is very early days to make a proper review. Up until today the03/10/2024 I have found any concerns from me, are answered honestly. In some areas, communication in English could be better not only for the resident but
the carer.
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Review from S R (Sister of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very satisfied with the service provided. My sister's friends travel over 100 miles to visit and always say an extremely good and friendly atmosphere. Thank you.
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Review from Malcolm H (Stepson of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no problem with the home looking after Dad. All the time he has been here any problems or concerns have been addressed quickly with the staff always happy to do things when asked to. The nurses also helped Dad with his health, heart problems and chest problems. Please continue to look after him.
Thanks.
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Review from M F (Husband of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It took my wife a little while to become accustomed to the staff and surroundings. In her condition, it would never have been easy to just drop into place. The staff was always friendly and helpful and even persistent when needed but always with a smile and kind intent. I'm grateful for the care given
to my wife for such a short period.
Reply from Nic Ciobanu, Registered Manager at The Firs Care Centre

Thank you for your kind review sir. We are grateful to have cared for your loved one. We will miss having you around. Kindest regards.

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Review from S J (Daughter of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our father has been very happy in The Firs. He especially likes the food and appreciates all the kindness shown to him. The overall ambience of the home has improved and it is nice to see activities taking place.
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Review from Jacqueline D (Daughter of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very attentive, not only checking on Dad but checking in on me.
Two members of staff in particular kept checking on us all night and made sure I was warm enough, and brought in an extra chair so I could be more comfortable.
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Review from A H (Daughter of Resident) published on 16 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home very good. Everyone is very friendly and dad has been very happy here. A big thank you to all for making dad's time here all good. The carer team are so good with all the things they do and the food is very nice. Dad is well looked after here. Thank you all for looking after dad.
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Current Review Score: 9.3 (9.331)

Overview of Review Score

The Review Score of 9.3 (9.331) out of 10 for The Firs Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.431 for The Firs Care Centre is calculated as follows: ( (62 Excellents x 5) + (42 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 116 Ratings = 4.431
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for The Firs Care Centre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Helen

Helen Grigg

Job Title: Home Manager Joined: 2025

Helen Grig is a dedicated and accomplished healthcare professional currently serving as the Care Home Manager at The Firs Care Centre. With a strong foundation as a registered nurse and a robust background in leadership and care management, Helen brings a wealth of experience, clinical expertise, and compassion to her role.


Having spent several years as a registered nurse, Helen has developed deep clinical knowledge and practical skills through hands-on care. Her nursing background has equipped her with a comprehensive understanding of medical protocols, patient-centred care, and the importance of tailored support for individuals with varying health needs. This experience enables her to lead with confidence and ensure the highest standards of care across the home.


Helen’s commitment to professional development is evident in her completion of the QCF Level 5 Diploma in Health and Social Care. This qualification complements her clinical expertise by broadening her understanding of the social dimensions of care, allowing her to adopt a holistic approach that addresses the physical, emotional, and social well-being of residents.


Previously the Unit Lead at Ashdowne Care Centre’s Ashdowne Unit, Helen demonstrated her ability to manage care delivery with excellence, support staff development, and promote a positive, collaborative environment. Now, as the Care Home Manager at The Firs Care Centre, she oversees the entire home, leading with a clear vision and unwavering dedication to resident welfare.


Helen’s leadership is characterized by her strong organizational skills, compassionate approach, and effective communication. She fosters a culture of support and respect, empowering her team to deliver high-quality, person-centred care. Her hands-on experience, combined with a strategic mindset, ensures that residents at The Firs receive the dignified, individualized care they deserve.


Under Helen’s guidance, The Firs Care Centre continues to thrive as a nurturing and professional environment, where residents’ needs are met with empathy, excellence, and integrity.

Frequently Asked Questions about The Firs Care Centre

What types of Care is The Firs Care Centre registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Firs Care Centre have?

There are 40 Single Rooms.

What are the Facilities & Services at The Firs Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Firs Care Centre to the centre of Taunton?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Firs Care Centre to verify any information. View our terms and conditions. The Firs Care Centre has an Enhanced Service - more info.