Frome Nursing Home

Styles Hill, Frome BA11 5JR
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8.6 14 Reviews
  • Frome Nursing Home, Frome
Set in the picturesque market town of Frome and located in the breath-taking Somerset countryside, Frome Nursing Home is a home for people with a wide range of residential and nursing needs.

The whole team at Frome have undertaken the in-house Evolve Training Academy programme that is based around the Thomas Kitwood person-centred approach to care. This enables them to cater to the needs of the individuals that live there, greatly increasing their quality of life.

Across two separate homes, they have individually designed houses that are tailored for those living in different stages of their own dementia journeys. Separating the homes into smaller houses or communities allows for the team to develop personal relationships with those in their care, which allows them to provide personalised support that empowers everyone who lives there.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sherin Anup (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (33)

Visiting

  • As part of their household model of care, they don’t believe in having set visiting hours – you should be able to visit your relatives or friends whenever you like, just as you would if they were living in their own home. You are welcome to visit day and night, and the team encourage you to feel comfortable and treat it as an extension of your loved one’s home. They recommend calling in advance so they can make sure that it doesn’t clash with any trips out or doctors appointments.

Frome Nursing Home Reviews (14)

8.6

Frome Nursing Home has a Review Score of 8.6 (8.580) out of 10, based on 4 reviews in the last 2 years.
Over all time Frome Nursing Home has 14 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Frome Nursing Home
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Review from Kay L (Daughter of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Frome Nursing Home are all so friendly and helpful, nothing is too much trouble. Thank you so much for caring for my dad so lovely.
Reply from Esme, Relationships Team at Frome Nursing Home

Thank you for your kind words and thoughtful feedback. We are delighted to hear that your experience with our team has been so positive. It means a great deal to us to know that your dad is being cared for in a way that brings comfort and reassurance. Your appreciation is truly valued by all of us at Frome Nursing Home.

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Review from S C (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been at the home for just a few weeks. The staff have made my mother and me very welcome. All the staff are very friendly helpful and always there to help if its needed. The accommodation is bright very clean and was looked after. The standard is excellent. My mother has settled in well in her
new environment, and is interacting with her peers.
Reply from Esme B, Marketing at Frome Nursing Home

Thank you for your kind words - we're so pleased your mother has settled in well and that you both feel welcomed and supported. Kindest regards, The Frome Nursing Home Team

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Review from M W (Sister of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister been here 2 years and in the two years a lot has been achieved with her. The staff attempted well with her conditions such as Down syndrome. We all had a learning experience with myself with dementia and staff with my sister having Down syndrome and I'm happy to say the right choice was made
for my sister to come here because even know mistakes have happened both sides they have been felt with quickly and has put my sister best interest first. She has come from knocking on deaths doors and is now a happy bubbly person as she always was, and that's thanks to the staff. Determination to make sure she was well monitored and looked after.
Reply from Esme, Communications Team at Frome Nursing Home

Thank you for your kind words and trust in our care; knowing we've made a positive difference in your sister's life means so much. All the best

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Review from Jackie I (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was very well cared for at the nursing home. The staff were very kind, helpful, thoughtful and very loving towards my dad. He was a bit of a character, was cheeky, mischievous and had a lot of fun with the staff. They make sure that the residents eat well, have things to do if they want to and
have entertainment put on by others.
Reply from Esme, Communications Team at Frome Nursing Home

Thank you so much for your kind words. We're delighted to hear that your dad felt so well cared for and that he could share his wonderful character and cheeky humour with our team. It's truly heartwarming to know he enjoyed his time with us. Your feedback means a lot to all of us here. Regards Communications Team.

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Review from Margaret Y (Daughter of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for the last 6 months. I was very anxious and upset about her moving in as I’d had no experience with care homes but the staff have always been so kind to mum and me that I’m sure it’s made the whole experience more bearable. Thank you all for your care and kindness.
Reply from Cammi, Marketing Department at Frome Nursing Home

Thank you so much for your kind words. We are here to support you and your mum through this experience. Warm regards

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Review from Tracy W (Daughter of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
My father was discharged from the hospital to Frome Nursing Home in July 2021 having spent fifteen weeks in hospital. The care provided by Frome Nursing Home was poor and as a result, my father had to be removed from the home and has subsequently been hospitalised again. My father was in Woodlands despite
having Advanced Alzheimer's Dementia and this side of the home is only nursing. He spent long periods alone and that took a huge toll on his well-being. Whilst a couple of the carers were very good and my father built a reasonable rapport with them, Woodlands was not the right place for him and the staff did not have the experience to work with him. No activities are offered in that building and many of the residents are mobile and can move around and have an opportunity to interact with other residents. My father has suffered from loneliness, issues with his personal cleanliness, lack of empathy, and a good understanding of his needs. The impact of this on his well-being cannot be changed.
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Review from Nicola S (Next of Kin) published on 16 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff excellent, very caring.They took fantastic care of my Dad.
They were very up beat and just lovely when my Dad passed away. When we saw him after he passed away he just looked like he was asleep. Couldn't wish for anything else.
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Review from M W (Friend of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first visited my friend at the care home that she was placed in I was very impressed. The staff don't wear uniforms which I found a little confusing if I needed help (do you know where the hearing aid is?). I see that it makes the home a really friendly place. My parents were in a care home,
but not as nice as this one. There was often a smell of urine, but not here. The food looks good, large trays of sponge cake, it all looks good. I believe the chef here wins awards - deservedly so. The staff are so friendly.
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Review from R C (Son of Resident) published on 19 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, I am happy with the care home, although the standards can vary greatly from day to day.
All staff are polite and keen to help although there sometimes is a lack of man-management.
I like the laid back feel in the home.
I feel more regular feedback to relatives would be useful.
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Review from Christine J (Wife of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at the care home for the past year, he is getting the best care from all of the staff. He is treated with respect and dignity, lots of understanding and love. I can sleep at night knowing that he is safe, secure and looked after.
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Review from Simon H (Friend of Resident) published on 2 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been visiting a very close friend who lives at Frome Nursing Home for over a year. It is an amazing place. They care for residents better than your own family would. In fact, they call people living there family members and I often heard one of the young pretty care workers refer to my friend
as “granddad”.


The staff don’t wear uniforms which makes it feel much more like home and not a hospital or institution. Nothing is too much bother for them and they have such a kind happy face every day.


The food is excellent and I am often treated to a meal when I visit that I would happily pay for at any restaurant.


The manager is really friendly and makes everyone welcome.


I cannot recommend the home enough! My only complaint is that the chef should make the slices of chocolate cake slightly smaller as my waistline has definitely expanded since visiting!

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Review from Julie D (Niece of Resident) published on 23 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been at this home for a couple of months now and the care and support she has received has been exemplary! My family and I have had experience of other nursing homes before, and this one is truly different. The care staff at Frome Nursing Home have taken the time to genuinely get to know
my aunt, so that they can make every single day happy and fulfilling for her - she has just blossomed since moving in! They have decorated her room just to her taste, they make sure they always have food that she will enjoy, as well as fun things going on that she can join in with; it's wonderful, warm home and I would highly recommend if you're looking for a nursing home in Somerset! I hope that my thoughts will help others choosing a nursing home for their loved ones, as I know what a difficult decision it can be - you will be in safe hands here!
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Review from Lynda (Daughter of Resident) published on 19 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is 92 and has dementia, she has lived at Frome Nursing Home since June 2017. I can't fault the accommodation or the care, all the staff are unfailingly cheerful, friendly and welcoming. Mum is treated with warmth and respect and a lot of thought is given to making sure her individual needs
are catered for. I'm kept informed or consulted as necessary on any decisions without being overwhelmed with detail. Everyone has been very kind and supportive to me and ready to listen to any concerns or questions I might have. I'd recommend the home without hesitation.
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Review from Darren L (Son of Resident) published on 8 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my mum for Mother's Day, and wished to leave a comment to express my appreciation for the love and care they have shown her. It helps me sleep at night to know that she is safe with people who are highly capable.
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Current Review Score: 8.6 (8.580)

Overview of Review Score

The Review Score of 8.6 (8.580) out of 10 for Frome Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Frome Nursing Home is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) ) ÷ 47 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.708 Points relating to the number of positive Reviews for Frome Nursing Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 4 Positive Reviews ÷ 12 = 0.333
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 May 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Ben

Ben Kerslake

Job Title: Head Chef Joined: 2007

Ben is one of our longest serving team members. He's been with us for over 14 years. He started as a kitchen assistant and has managed to work his way up to head chef.


He has twice finished runner at the Veggie for Life Awards, firstly in 2018 and again in 2020. He was nominated for his broad ranging recipes featuring a wide range of flavours from a variety of cultures that offer worldly taste experiences alongside the comforts of good home cooked food.


Ben says, “Everyone should be treated equally and to me whatever somebody wants, they get! Everyone is unique and has different likes/dislikes and it’s those two things that are most important to us at Frome. Alongside this, we like to make sure everyone feels happy and valued!


“At Frome we believe the people we care for, who need a specialised textured diet should be eating just as well as everyone else. I’ll pipe and puree versions of dishes on the Frome menu so that those who live with Dysphagia are able to enjoy just as delicious and aesthetically pleasing food. Our food quality doesn’t discriminate, whatever a person’s individual needs.”


He has also managed to keep our five-star food hygiene rating for the past 8 years!

Frequently Asked Questions about Frome Nursing Home

What types of Care is Frome Nursing Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Frome Nursing Home have?

There are 58 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Frome Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Frome Nursing Home to the centre of Frome?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Frome Nursing Home to verify any information. View our terms and conditions. Frome Nursing Home has an Enhanced Service - more info.