Ashgrove House

63 Station Road, Purton, Swindon SN5 4AJ

Owner: Mr & Mrs K Trowbridge

Person in charge: Michelle McKeever (Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: AIDS/HIV • Alzheimer's • Autism/ASD • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment • Some Challenging Behaviours

Admission Information: Over 30 years old. Ages 30+.

Languages Spoken by Staff (other than English): Spanish; Castilian, French

Single Rooms: 33

Shared Rooms: 1

Rooms with ensuite WC: 33

Weekly Charges Guide: Nursing Care Single from £1040 (These prices are only a guideline, please contact Ashgrove House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ashgrove House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Ashgrove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Ashgrove House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Ashgrove House is calculated as follows: ( (143 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 168 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ashgrove House is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 14 Reviews ÷ 7 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Ashgrove House has a Review Score of 9.8 (9.833) from 14 Reviews


Average Ratings

  • Excellent
    12
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashgrove House?

  • Extremely LIKELY
    14
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashgrove House

  • Daughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Aunt of Resident/Service User
    1
  • more

My short stay at Ashgrove House was for respite care, whilst my wife took a well earned holiday (a cruise). I was treated with great respect by all staff, and they made every effort to help me. I do suffer with a number of illnesses, sadly but I was treated so well that I really didn't notice them. The moment I arrived I was shown to a most pleasant room and served an enjoyable lunch. The lunch was to be the first of many enjoyable meals, with such a wide choice that I could not have done better in a top class hotel. All the staff whatever their job were always helpful, always cheerful, always interested in you and how they could be of help to you. From day one I was only a bell-push away from any assistance I needed. Well done and grateful thanks to them all.

How likely would you be to recommend Ashgrove House? Extremely Likely

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Average Rating:   5 out of 5

Michelle Mckeever, manager at Ashgrove House responded to this review on 17 May 2018:

Thank you for your wonderful feedback. It was a pleasure and an honour to have you staying with us.

All the staff go the extra mile to not only care for residents but understand how they and their relatives are feeling. After my Mum passed away, the support given has been amazing, even at busy times someone will find time to speak.

How likely would you be to recommend Ashgrove House? Extremely Likely

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Average Rating:   4.9 out of 5

Michelle McKeever, Manager at Ashgrove House responded to this review on 15 Nov 2017:

Thank you for your lovely comments, we will pass your feedback on to the staff.

After a hospital admission, we needed somewhere for my father-in-law to recover enough to cope at home. We didn't need to look far as Ashgrove House is a fantastic home. Staff are brilliant and care exceptional and with the bonus of physio provided Dad should be home again soon! I highly recommend this home, it's the only home I would place any of my family in by choice.

How likely would you be to recommend Ashgrove House? Extremely Likely

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Average Rating:   5 out of 5

Keith Trowbridge, Owner at Ashgrove House responded to this review on 08 Nov 2017:

Thank you for your lovely review - we will pass it onto the team.

Thank you, Ashgrove House for the wonderful care you give. Plenty of entertainment & things going on also & trips out. Very good food menu' s every day. From Management to every member of staff they all go more than the extra mile no matter what level of care that is needed. Residents feel at home. Visitors are made very welcome & nothing is too much trouble staff are there for us too. Cleaning, laundry & care givers first class. Garden lovely. The Owners also very involved in the amazing running of Ashgrove.

How likely would you be to recommend Ashgrove House? Extremely Likely

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Average Rating:   5 out of 5

We moved my beloved Mum from an awful care home to Ashgrove House in October 2013. It was such a relief to have her placed in a safe, happy, loving and caring environment. All the staff are amazing with Mum and we are made to feel welcome when we visit. Other care homes should take a look at how Ashgrove House operate as they could learn a lot. I always recommend Ashgrove House if I am asked. Keep up the good work girls and guys.

How likely would you be to recommend Ashgrove House? Extremely Likely

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Average Rating:   5 out of 5

Keith Trowbridge, Owner at Ashgrove House responded to this review on 21 Jun 2017:

Thank you for your lovely review Bev. I will take great pleasure in giving this feedback to the team.

I always feel welcome when visiting. Excellent communication with regards to my father-in-law's care. There is a wide range of activities going on. Residents are given choice of food and drink at each meal.

How likely would you be to recommend Ashgrove House? Extremely Likely

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Average Rating:   4.7 out of 5

Ashgrove is a very friendly, caring home which caters for residents with many different needs. Each person is treated with respect and genuine interest by the staff. It has a relaxed and happy atmosphere fostered by well-experienced staff who have often worked there for many years. Visitors are made to feel welcome and valued. It is a pleasure to be able to recommend Ashgrove as such a caring community.

How likely would you be to recommend Ashgrove House? Extremely Likely

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Average Rating:   4 out of 5

The standard at Ashgfove is excellent and I am very happy for my husband and mother to be there.

How likely would you be to recommend Ashgrove House? Extremely Likely

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Average Rating:   5 out of 5

Ashgrove is a very well run home. It has a warm and friendly feel and everyone is made to feel very welcome. Residents are well looked after and have a wide range of activities as well as entertainment to keep them stimulated.
I would highly recommend this home as a lovely place to look after a loved one.

How likely would you be to recommend Ashgrove House? Extremely Likely

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Average Rating:   5 out of 5

The staff at Ashgrove House are excellent, also the care is. When you walk in it is like going into a family home. I am very pleased my aunt is here.

How likely would you be to recommend Ashgrove House? Extremely Likely

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Average Rating:   5 out of 5

My sister and I are so glad we chose this nursing home. The staff are so kind and caring. The home provides entertainment and activities on a daily basis keeping the residents happy and involved. We are always kept updated with news of the home and on how our mother is doing. I would recommend Ashgrove to anyone who asked.

How likely would you be to recommend Ashgrove House? Extremely Likely

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Average Rating:   5 out of 5

Ashgrove House is very homely. The staff are very caring and efficient. As a visitor, they always show interest in me as well as keeping them up to date with my sister's health and care. My whole family are more than satisfied with the care and surroundings at Ashgrove House.

How likely would you be to recommend Ashgrove House? Extremely Likely

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Average Rating:   4.1 out of 5

David Trowbridge, Head Of Sales and Marketing at Ashgrove House responded to this review on 01 Jun 2017:

Dear Eileen

Thank you for your lovely review of Ashgrove House, we will continue to carry out an excellent service.

Warm regards,

The team.

My aunt has been very well cared for at Ashgrove House. The staff are very kind and patient with her. She has a choice of meals and activities and has enjoyed visits from birds of prey. She has enjoyed a lovely birthday party and a very nice Christmas. Relatives are welcome at all times.

How likely would you be to recommend Ashgrove House? Extremely Likely

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Average Rating:   5 out of 5

"Nothing is ever too much trouble. No, nothing ever appears to be any trouble at all". Words of my 92-year-old mother. She is brilliantly looked after by all grades of staff and made to feel valued.I cannot praise this brilliant home too highly. As a GP, I see all qualities of care home and this is simply the best.

How likely would you be to recommend Ashgrove House? Extremely Likely

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Average Rating:   5 out of 5

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