Hays House Nursing Home

Please could you pass my heartfelt thanks to every1 involved in Mum's care. Compassion & Dignity towards residents and relatives is clearly central to how how the home is run.

One specific afternoon recently we spent a lovely but rare (because of mums illness) time together doing a bit of "knitting" and "patchwork," then relaxing with a farming tv series which chuckled at, before I read a short bible reading to her and watched an online videoplatform video of an uplifting hymn. I was reminded of the precious times we used to enjoy crafts together at home.

Equally mums bedroom & clothes are immaculate the food delicious and activates team work so hard to include mum which I know is difficult due to mums frailty and medical needs.

I know mum will have good and difficult days, but the care and compassion ALL your staff show mum (and I) every day means the world to me - a huge thank you to everyone at Hayes for your loving kindness, compassion, support and patience towards my beautiful, lovely mum.

Generally, a good experience. I have 2 hearing aids and have some difficulty understanding some of the carers who speak English with a strong accent. Excellent activities in clock lounge.

My wife was admitted to Hays House in mid February. She had dementia and was reasonably immobile. The staff made very welcome, fussed over her, within a couple of weeks she was laughing with them. They did her hair and makeup. She became very articulate and very happy to the day she died in April. I cannot thank them enough for their kindness and compassion.

All the staff are to be commended on their hard work, compassion and integrity. They all treated my mum with respect and she thought of it as 'home'. From top to bottom, thank you all so much.

My father in law was admitted to Hays House from hospital needing full nursing care and help. On arrival he hated the room he had been allocated and another room was immediately found with a beautiful view and on the ground floor. Sadly he was only a resident for two and half months as was expected but I was so glad he was there, well cared for with respect and a genuine interest in helping him settle in and remain comfortable. I have to admit he was a character and maybe not always easy to look after but they accepted him and the staff and management were very caring and supportive to both of us. I felt relieved he was in the best place for his needs and he said he felt safe and well cared for. Thank you to all the staff for their caring attitude. There was only one occasion when I felt a member of staff could have managed his needs better and I was able to discuss this with management and was confident the issue would be addressed to benefit all. The house is set in beautiful grounds.

Our dad was at Hays House from February to June. I know from my first visit it was the right place for him. Warm, kind and caring staff in a beautiful setting. When Dad passed away he was treated with care and dignity and I felt very well supported.

I am extremely grateful for Dad being looked after by such a lovely group of caring people. This has helped me come to terms with the fact that Dad is no longer at home with us.

You can definitely see an uprise in my grandad's health now that he is in a home that are so compassionate.

My dad enjoys being at the care home and keeps saying the staff are great and will do anything for you. He cannot praise them enough and neither can his family for the care, consideration, compassion and friendliness that is shown to everyone. My dad is truly looked after and we know he is safe and cared for. Can't praise Hays House enough.

Hays House Nursing Home have looked after my husband very well. The staff are very helpful and friendly and they always go the extra mile to make sure things are ok. I have been less worried about him since he has been at Hays House as he is looked after so much better there than he was in hospital or at the other nursing home he was in.

My Uncle has been at Hays House Nursing Home for almost two years following a change in his care needs. In addition to his requirement for nursing care, he also has a learning disability. The entire team, have done everything they can to learn about him, and how best to deal with his complex needs, likes and dislikes and have made him feel very secure in his new environment. Initially going to Hays House during Covid, with family unable to visit regularly, the Management made every effort to discuss his needs with me in detail and did their utmost to help him feel comfortable and at home. They support him in every way and now alongside visiting in person, we have a weekly FaceTime with him, supported by staff members, which has helped us all enormously. I can’t speak highly enough of the team for everything they do to support and care for him, working with us to make him feel loved and cared for.

COVID 19 arose last year, visiting became difficult, we were very concerned that they were admitting post COVID patients on recovery and complained. This continued, but their admission and our concerns lessened. Visiting became even more difficult and did not meet my wife’s need for physical contact and presence, but for the safety of everyone, we recognised that the policies were necessary. In care home situations nothing can be perfect. But after four years of care homes, two at Hays House and much personal experience and research; Hays House is as good as it gets. They are well led, the staff at all levels are all heroes and we will always be grateful for their love and care.