






Hays House Nursing Home, located on the Dorset Wiltshire border, is a popular nursing care facility located in an area of Outstanding Natural Beauty. They offer residents 24-hour access to nurses and carers whilst enjoying a relaxed and independent lifestyle.
As well as providing long-term elderly care, Hays House is also ideal for those in need of respite from illness, injury or operation, and is available for short-term accommodation for this...
Care Provided by Hays House Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Standard Fees are excluding Hairdressing, Chiropody, Toiletries, Daily Newspapers/Magazines
The price(s) shown are provided by the care home. Contact Hays House Nursing Home for full pricing details and T&Cs.
Contact Hays House Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Park Healthcare Ltd
- Private Owned
Person in charge
- Andrea Kirkby(Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 4
Room Information
- Single Rooms (41)
- Couples/Companion Rooms (1)
Visiting
- Please call the home to book a visit prior to arriving
Parking
- Parking is available on site
Hays House Nursing Home Reviews (12)
Hays House Nursing Home has a Review Score of 8.8 (8.805) out of 10, based on 5 reviews in the last 2 years.
Over all time Hays House Nursing Home has 12 reviews.
Please could you pass my heartfelt thanks to every1 involved in Mum's care. Compassion & Dignity towards residents and relatives is clearly central to how how the home is run.
One specific afternoon recently we spent a lovely but rare (because of mums illness) time together doing a bit of "knitting" and "patchwork," then relaxing with a farming tv series which chuckled at, before I read a short bible reading to her and watched an online videoplatform video of an uplifting hymn. I was reminded of the precious times we used to enjoy crafts together at home.
Equally mums bedroom & clothes are immaculate the food delicious and activates team work so hard to include mum which I know is difficult due to mums frailty and medical needs.
I know mum will have good and difficult days, but the care and compassion ALL your staff show mum (and I) every day means the world to me - a huge thank you to everyone at Hayes for your loving kindness, compassion, support and patience towards my beautiful, lovely mum.
Thank you so much for your continued support. I truly appreciate your comments and ongoing support you show to the staff and home in general.
Generally, a good experience. I have 2 hearing aids and have some difficulty understanding some of the carers who speak English with a strong accent. Excellent activities in clock lounge.
Thank you for your review. I will pass on your comments to the staff. I am glad you enjoy the activities .Registered Manager
My wife was admitted to Hays House in mid February. She had dementia and was reasonably immobile. The staff made very welcome, fussed over her, within a couple of weeks she was laughing with them. They did her hair and makeup. She became very articulate and very happy to the day she died in April. I cannot thank them enough for their kindness and compassion.
All the staff are to be commended on their hard work, compassion and integrity. They all treated my mum with respect and she thought of it as 'home'. From top to bottom, thank you all so much.
Thank you so much for your kind words. It was a privilege to look after her, and to get to know you. Kind Regards, Registered Manager
My father in law was admitted to Hays House from hospital needing full nursing care and help. On arrival he hated the room he had been allocated and another room was immediately found with a beautiful view and on the ground floor. Sadly he was only a resident for two and half months as was expected but I was so glad he was there, well cared for with respect and a genuine interest in helping him settle in and remain comfortable. I have to admit he was a character and maybe not always easy to look after but they accepted him and the staff and management were very caring and supportive to both of us. I felt relieved he was in the best place for his needs and he said he felt safe and well cared for. Thank you to all the staff for their caring attitude. There was only one occasion when I felt a member of staff could have managed his needs better and I was able to discuss this with management and was confident the issue would be addressed to benefit all. The house is set in beautiful grounds.
Our dad was at Hays House from February to June. I know from my first visit it was the right place for him. Warm, kind and caring staff in a beautiful setting. When Dad passed away he was treated with care and dignity and I felt very well supported.
Thank you for your kind words. It was a pleasure getting to know your Dad and you.
I have found all the staff to be supportive, patient, and understanding with concerns and worries I have had in sometimes stressful and upsetting situations. Every question I have asked has been answered and dealt with professionally and with kindness.
I have witnessed every week the wonderful treatment from all the staff towards not only my dad but other residents and their families. Dad loves telling me about his friends and his favourite members of staff (there are many) which is such a relief to me that he feels a part of the Hays House family.
The activities are something Dad enjoys either by watching or joining in, and the variety of entertainment is amazing. Dad is also a huge fan of the food.
I am extremely grateful for Dad being looked after by such a lovely group of caring people. This has helped me come to terms with the fact that Dad is no longer at home with us.
All the staff are welcoming, kind and always around for a laugh with my grandad.
He seems much happier, focusing and enjoying things he probably wouldn't have done at home. The staff are always keeping the residents entertained, always keeping everyone up to date with photos on social media of what the residents are up to, which is nice to know what's going on when you are quite far away. Staff keep families up to date with any news and regularly host coffee mornings and activities which families can come too.
My grandad is always having a laugh with the staff members whether that be the carers, housekeepers or kitchen staff. The staff will always cross fields and help out whenever needs to be when we are there.
You can definitely see an uprise in my grandad's health now that he is in a home that are so compassionate.
My dad enjoys being at the care home and keeps saying the staff are great and will do anything for you. He cannot praise them enough and neither can his family for the care, consideration, compassion and friendliness that is shown to everyone. My dad is truly looked after and we know he is safe and cared for. Can't praise Hays House enough.
Thank you for your kind words, we appreciate your comments.
Hays House Nursing Home have looked after my husband very well. The staff are very helpful and friendly and they always go the extra mile to make sure things are ok. I have been less worried about him since he has been at Hays House as he is looked after so much better there than he was in hospital or at the other nursing home he was in.
My Uncle has been at Hays House Nursing Home for almost two years following a change in his care needs. In addition to his requirement for nursing care, he also has a learning disability. The entire team, have done everything they can to learn about him, and how best to deal with his complex needs, likes and dislikes and have made him feel very secure in his new environment. Initially going to Hays House during Covid, with family unable to visit regularly, the Management made every effort to discuss his needs with me in detail and did their utmost to help him feel comfortable and at home. They support him in every way and now alongside visiting in person, we have a weekly FaceTime with him, supported by staff members, which has helped us all enormously. I can’t speak highly enough of the team for everything they do to support and care for him, working with us to make him feel loved and cared for.
COVID 19 arose last year, visiting became difficult, we were very concerned that they were admitting post COVID patients on recovery and complained. This continued, but their admission and our concerns lessened. Visiting became even more difficult and did not meet my wife’s need for physical contact and presence, but for the safety of everyone, we recognised that the policies were necessary. In care home situations nothing can be perfect. But after four years of care homes, two at Hays House and much personal experience and research; Hays House is as good as it gets. They are well led, the staff at all levels are all heroes and we will always be grateful for their love and care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 April 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 03 Jun 2026
Hays House has achieved the standards required for the Veteran Friendly Framework (VFF), becoming one of only 300 care homes in England to receive this recognition out of more than...
There are no upcoming events for Hays House Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hays House Nursing Home.
Accreditations
There are no accreditations posted yet for Hays House Nursing Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Hays House Nursing Home
What types of Care is Hays House Nursing Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hays House Nursing Home have?
There are 41 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Hays House Nursing Home?
Own Furniture if required, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hays House Nursing Home to the centre of Shaftesbury?
3.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hays House Nursing Home to verify any information. View our terms and conditions. Hays House Nursing Home has an Enhanced Service -more info.