Care Homes Owned by Park Healthcare Ltd

All the staff that I have met, the nursing, cleaning and catering, have been so kind and helpful. They answer any questions that I might have. The management are excellent. Laura and Mandy could not be more helpful, always reply to my emails quickly and are both super people, efficient and caring. The nursing staff are always around to help with any concerns I might have. All in all The Mellowes is an excellent, efficient care/nursing home. I am so glad my husband is being cared for there.

The Mellows is a management led home efficiently run with a warm welcoming atmosphere . The epitome of outstanding care.

My Dad and I cannot speak highly enough of the total compassionate care and dedication to Mums life at The Mellows. Every member of staff gave to us in a way that felt like "family" always including us in any decision making regarding Mums care. Mum was so happy within this very warm and friendly environment. All staff gave us unconditional love and support during Mums final weekend with us. We really couldn't have asked for more and would thoroughly recommend this wonderful home.

I have been at this care home for two weeks today. I have found it a first class home, where every one is friendly and very helpful. The accommodation is very clean and the staff are very friendly and helpful. The food is excellent wtih plenty of variety. The whole unit is very clean and safe for us old people. The rooms are very roomy with all facilities are available. Entertainment is plentiful and includes outings etc. The building is excellent and roomy. The weather is to cold at the minute, but too cold to go out. The grounds are superb, and I am looking forward to going outside. I cannot praise it anymore.

My husband has been in Colbury House Nursing Home for many years, since it was taken over from the previous owners. It has become a very good nursing home. I would not want him to be anywhere else.

In the present economic circumstances where some people are choosing between heating or eating plus the chaos of Storm Chandra, Colbury House is a haven. The building is heated 24 hrs a day. Hot meals, prepared by a cook and delivered by experienced carers 3 times a day. A laundry provides a very efficient service. Medical assistance is always available at the touch of a button, plus hot beverages are delivered throughout the day. All in all I think that I and all the other residents are in an enviable position. Thank you very much.

The level of care has been of a consistent high standard with medical needs being quickly addressed and met. Regular access to doctor and nursing staff has been reassuring. No activities have been utilised yet but they are available and dad is constantly encouraged to join in. Overall we are very pleased that we chose this nursing home.

An excellent home with very caring staff. Food is superb with a wide variety of choice. Entertainment is appropriate to the age group & also varied. Bedroom warm & comfortable.

Please could you pass my heartfelt thanks to every1 involved in Mum's care. Compassion & Dignity towards residents and relatives is clearly central to how how the home is run.

One specific afternoon recently we spent a lovely but rare (because of mums illness) time together doing a bit of "knitting" and "patchwork," then relaxing with a farming tv series which chuckled at, before I read a short bible reading to her and watched an online videoplatform video of an uplifting hymn. I was reminded of the precious times we used to enjoy crafts together at home.

Equally mums bedroom & clothes are immaculate the food delicious and activates team work so hard to include mum which I know is difficult due to mums frailty and medical needs.

I know mum will have good and difficult days, but the care and compassion ALL your staff show mum (and I) every day means the world to me - a huge thank you to everyone at Hayes for your loving kindness, compassion, support and patience towards my beautiful, lovely mum.

My dad came in for two weeks respite, but he deteriorated so fast he died after 4 at the Mellows. It was raining when we arrived and we were kept waiting making dad more anxious. Checking him in was chaotic, the senior nurse had too much to juggle and kept forgetting info she needed from dad. I handed her a piece of paper of dad's needs, which was just thrown on the desk. Office staff were friendly, and dad liked the entertainment lady. But didn't gel with any of the staff looking after him. He needed help eating, but this wasn't given. He was on end of life but I feel his sudden deterioration was due to the care he received. He really hated his time at the home and it saddens me that his last month of his life was so unhappy.

Generally, a good experience. I have 2 hearing aids and have some difficulty understanding some of the carers who speak English with a strong accent. Excellent activities in clock lounge.

The management have an open door policy and it is nice to go in and chat about what has been going on since my last visit.

My wife was admitted to Hays House in mid February. She had dementia and was reasonably immobile. The staff made very welcome, fussed over her, within a couple of weeks she was laughing with them. They did her hair and makeup. She became very articulate and very happy to the day she died in April. I cannot thank them enough for their kindness and compassion.

I can not recommend Colbury enough. The staff are so lovely and go out of their way to help and make my grandparents stay as comfortable as possible. The food is brilliant. It is always clean. There is always something going on. They make sure their patients are still treated like humans not just ill people. The residence are always happy when you go in. Glowing reviews all round!

Excellent care for my mother, carers have got to know her and she loves talking to them. Suggestions for activities would be more craft things for Mum as she loves doing craft and painting, decorating biscuits or small cakes. Mum used to love baking.

It was my mom's birthday (5 October). We asked if they could put some tea and coffee in the little side room by Mom's room. Nothing was too much trouble, we had privacy and we bought cake which we left for the staff to have a piece. They asked if we needed anything else. They were very helpful to us and to our mom. Thank you all.

All the staff are to be commended on their hard work, compassion and integrity. They all treated my mum with respect and she thought of it as 'home'. From top to bottom, thank you all so much.

My father in law was admitted to Hays House from hospital needing full nursing care and help. On arrival he hated the room he had been allocated and another room was immediately found with a beautiful view and on the ground floor. Sadly he was only a resident for two and half months as was expected but I was so glad he was there, well cared for with respect and a genuine interest in helping him settle in and remain comfortable. I have to admit he was a character and maybe not always easy to look after but they accepted him and the staff and management were very caring and supportive to both of us. I felt relieved he was in the best place for his needs and he said he felt safe and well cared for. Thank you to all the staff for their caring attitude. There was only one occasion when I felt a member of staff could have managed his needs better and I was able to discuss this with management and was confident the issue would be addressed to benefit all. The house is set in beautiful grounds.

The carers are incredibly kind and patient. They take the time to really learn what each resident needs in order to feel at home and truly nurtured. Residents are given a huge range of opportunities to fulfil their interests and hobbies. We have experienced other care settings and this team really are in a league of their own. We are truly thankful to all at The Mellowes.

My father despite being terminally ill-health has improved his quality of life since being at The Cedars. He is being extremely well looked after and treated with complete dignity. He's clean and tidy at all times, as is his room, we are made to feel very welcome as well.