The Mellowes Care Home

Common Mead Lane, Gillingham SP8 4RE

*****3 weeks for the price of 2 for stays booked by 31 May 2018 and started by 31 July 2018. Terms and conditions apply, call for details*****

At The Mellowes, Bupa-trained staff provide a compassionate, professional care service in a supportive and friendly environment allowing residents as much independence as possible. The Management team are passionate about quality care and resident experience and we are currently working toward the Gold Standard Framework Award.

The home offers a homely environment for individuals who require nursing, convalescence, respite and palliative care. A day care service is also available.

Situated in the town of Gillingham close to local amenities, the home has been carefully designed to provide a comfortable and safe environment. This modern home features ensuite bedrooms, each decorated to a high standard and charming courtyard gardens where residents can relax in the warmer months.

As well as freshly prepared nutritionally balanced meals, a snack menu including hot and cold drinks is available at any time of the day or night. All dietary tastes and preferences are discussed on arrival.

Residents are encouraged to take part in daily activities that are tailored to suit their individual abilities. Quizzes and discussion groups are popular, as are regular trips out for shopping or to local places of interest.

Group: Bupa Care Homes

Person in charge: Maureen Vickery (General Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Czech, German, French, Hindi, Malayalam

Single Rooms: 39

Shared Rooms: 3

Rooms with ensuite WC: 42

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Mellowes Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9 (maximum of 10) for The Mellowes Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for The Mellowes Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.486 for The Mellowes Care Home is calculated as follows: ( (80 Excellents x 5) + (48 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 140 Ratings = 4.486

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.556 Points relating to the number of positive Reviews for The Mellowes Care Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 5 Reviews ÷ 9 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9 The Mellowes Care Home has a Review Score of 9 (9.042) from 12 Reviews


Average Ratings

  • Excellent
    8
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Mellowes Care Home?

  • Extremely LIKELY
    7
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Mellowes Care Home

  • Resident / Service User
    6
  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Very kind and sympathetic staff, ready to help any time day or night. My room is very pleasant with a lovely view. My daughter knows I am safe and looked after.

How likely would you be to recommend The Mellowes Care Home? Likely

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Average Rating:   4.5 out of 5

Natalie Krisman, Customer Service Advisor at The Mellowes Care Home responded to this review on 08 May 2018:

Thank you for your review about The Mellowes and your kind words about our excellent staff.

In the fifteen months that our father was at The Mellowes, he received the very best of care surrounded by wonderful and caring staff who treated him with love, respect and dignity - plus plenty of laughter. We couldn't have asked for more, thank you.

How likely would you be to recommend The Mellowes Care Home? Extremely Likely

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Average Rating:   5 out of 5

Natalie Krisman, Customer Services Administrator at The Mellowes Care Home responded to this review on 06 Apr 2018:

Sorry to hear about your loss. Please accept our condolences. Thank you for your review and kind words. I'm sure in time when you look back it will give you comfort to know that your father was happy in our care.

I can always leave my husband in Bupa The Mellowes for a week's respite knowing he is being well looked after by good carers and staff that work very hard. I am always met at Reception with a welcoming smile, but most importantly, a qualified nurse is always on duty.

How likely would you be to recommend The Mellowes Care Home? Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer services administrtor at The Mellowes Care Home responded to this review on 13 Sep 2017:

Thank you for your review. It is so nice to know that when you leave your husband in our care and that you have peace of mind knowing that he is well cared for.

The residents were very excited when there were eggs hatching out and the little chicks were cheeping, all to do with the activities.

How likely would you be to recommend The Mellowes Care Home? Likely

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Average Rating:   4.1 out of 5

Jayne Duck, Customer Services Administrator at The Mellowes Care Home responded to this review on 06 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Having a shower and hair shampooed and blow dried.
Excellent lunch with a glass of sherry. Coffee and biscuits at 11 and tea and cake or biscuits in the afternoon.

How likely would you be to recommend The Mellowes Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Jayne Duck, Customer Services Administrator at The Mellowes Care Home responded to this review on 06 Jun 2017:

Thank you for your review. This sounds lovely and I wish I was there to enjoy the lunch with you. The Bupa customer care team.

Friendly, caring staff.
Nice rooms and comfortable.

How likely would you be to recommend The Mellowes Care Home? Likely

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Average Rating:   3.5 out of 5

Emily Wilson, Customer Service Administrator at The Mellowes Care Home responded to this review on 17 Mar 2017:

Thank you very much for your review. We are so pleased that you are happy with our home, we will pass your comments onto the home manager. The Bupa Customer Care Team

I am very happy here. Lovely staff. I would always recommend it to friends. Well done.

How likely would you be to recommend The Mellowes Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Emily Wilson, Customer Service Administrator at The Mellowes Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very friendly and caring, nothing is too much trouble. Made me feel very welcome.

How likely would you be to recommend The Mellowes Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Emily Wilson, Customer Service Administrator at The Mellowes Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I have always been helped whenever I needed it. The staff are excellent and I am unable to complain at all. I would recommend this home at any time to this person in need of care.

How likely would you be to recommend The Mellowes Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at The Mellowes Care Home responded to this review on 10 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Excellent care home.

How likely would you be to recommend The Mellowes Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Emily Wilson, Customer Service Administrator at The Mellowes Care Home responded to this review on 10 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Our relative is new to The Mellowes Care Home, he seems very happy and settled getting to know other residents. Staff are kind and attentive.

How likely would you be to recommend The Mellowes Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Emily Wilson, Customer Service Administrator at The Mellowes Care Home responded to this review on 10 Mar 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

My mother had been in the hospital for 12 weeks and eventually a place was offered at The Mellowes I initially had reservations due to the travelling I would need to do (20 miles one way) however having viewed The Mellowes I was very impressed by the accommodation offered and the helpful friendly staff. My mother soon settled in and the transition was very smooth and organised with lots of information provide by The Mellowes team. I can now relax knowing that my mother is kept safe and cared for 24/7.

How likely would you be to recommend The Mellowes Care Home? Likely

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Average Rating:   4.4 out of 5

Rose Pickering, Customer Service Administrator at The Mellowes Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Bed Vacancies

6 Bed Vacancies

posted 14 May 2018

All available rooms are bright and with en-suite facilities. Some rooms afford views over the garden or neighbouring countryside.

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

No image found

Maureen Vickery

Job Title: General Manager

Description:

I'm a registered nurse with 20 years experience both in the NHS and the private sector.

No image found

Jackie Hiscock

Job Title: Resident Experience Manager

Description:

Resident Experience Manager at The Mellowes Care Home

No image found

David Wareham

Job Title: Chef Manager

Description:

Chef Manager at The Mellowes Care Home

No image found

Alison Goddard

Job Title: Administrator

Description:

Administrator at The Mellowes Care Home

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Mellowes Care Home