Care Homes Owned by Park Healthcare Ltd in Wiltshire

cannot thank them enough for their kindness and compassion.

but I was so glad he was there, well cared for with respect and a genuine interest in helping him settle in and remain comfortable. I have to admit he was a character and maybe not always easy to look after but they accepted him and the staff and management were very caring and supportive to both of us. I felt relieved he was in the best place for his needs and he said he felt safe and well cared for. Thank you to all the staff for their caring attitude. There was only one occasion when I felt a member of staff could have managed his needs better and I was able to discuss this with management and was confident the issue would be addressed to benefit all. The house is set in beautiful grounds.

everyone up to date with photos on social media of what the residents are up to, which is nice to know what's going on when you are quite far away. Staff keep families up to date with any news and regularly host coffee mornings and activities which families can come too.
My grandad is always having a laugh with the staff members whether that be the carers, housekeepers or kitchen staff. The staff will always cross fields and help out whenever needs to be when we are there.
You can definitely see an uprise in my grandad's health now that he is in a home that are so compassionate.

and dealt with professionally and with kindness.
I have witnessed every week the wonderful treatment from all the staff towards not only my dad but other residents and their families. Dad loves telling me about his friends and his favourite members of staff (there are many) which is such a relief to me that he feels a part of the Hays House family.
The activities are something Dad enjoys either by watching or joining in, and the variety of entertainment is amazing. Dad is also a huge fan of the food.
I am extremely grateful for Dad being looked after by such a lovely group of caring people. This has helped me come to terms with the fact that Dad is no longer at home with us.

cared for. Can't praise Hays House enough.

or at the other nursing home he was in.

likes and dislikes and have made him feel very secure in his new environment. Initially going to Hays House during Covid, with family unable to visit regularly, the Management made every effort to discuss his needs with me in detail and did their utmost to help him feel comfortable and at home. They support him in every way and now alongside visiting in person, we have a weekly FaceTime with him, supported by staff members, which has helped us all enormously. I can’t speak highly enough of the team for everything they do to support and care for him, working with us to make him feel loved and cared for.

COVID 19 arose last year, visiting became difficult, we were very concerned that they were admitting post COVID patients on recovery and complained. This continued, but their admission and our concerns lessened. Visiting became even more difficult and did not meet my wife’s need for physical contact and presence, but for the safety of everyone, we recognised that the policies were necessary. In care home situations nothing can be perfect. But after four years of care homes, two at Hays House and much personal experience and research; Hays House is as good as it gets. They are well led, the staff at all levels are all heroes and we will always be grateful for their love and care.