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The new Management team within the Hurstway have worked tirelessly over the last 12 months to enhance the overall standards within the home. This includes the implementation of electronic care planning and documentation implemented in December 2022, Electronic medication management implemented in October 2022.
A fully recruited Nurse team, care team, activities team,...
Care Provided by Hurstway Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fees will be confirmed following a pre-admission assessment, ensuring they reflect the individual’s unique needs and level of care required.
The price(s) shown are provided by the care home. Contact Hurstway Care Home for full pricing details and T&Cs.
Contact Hurstway Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- M W Phillps Ltd
- Private Owned
Person in charge
- Kerry Mullender(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
- Number of floors: 2
Room Information
- Single Rooms (42)
- Single Rooms with ensuite Wet Room (41)
Visiting
- Open door policy and visitors are always welcome. Visitors are also able to stay overnight with their loved ones if need be and the home support overnight stays for relatives for residents receiving end-of-life care.
Parking
- Visitor parking provided outside the front of the building free of charge
Hurstway Care Home Reviews (10)
Hurstway Care Home has a Review Score of 8.1 (8.079) out of 10, based on 3 reviews in the last 2 years.
Over all time Hurstway Care Home has 10 reviews.
Lovely care home staff are great .my moms been in here 2 years and I'm very happy .the manager Kerry is bang on any time there is an issue manager or senior carers always glad to help plenty of entertainment for residents
Thank you Jason for your comments. It is nice to hear the positive feedback , we will share this with the team-Area Manager
Treated with dignity
Once again, thank you
The care and attention provided by the staff at this care home is excellent, which was great comfort to my father, as my mother's dementia had deteriorated to a point where he could no longer care for her at home. She was always treated with dignity and respect, and you could see she was genuinely pleased to see the staff when they entered the room. I would not hesitate to recommend this facility to others, as the staff were so helpful and supportive, but also a special mention to the care home manager, Kerry, who was always there to support us throughout my mother's stay.
Thank you for your lovely review. It was a pleasure to have your Mum with us and get to know you as a family. I will be sure to pass this on to the team. Once again, thank you for taking the time to leave us this review.
This a great care home, the staff are very attentive to my wife’s needs. Great communication. Very pleased. I know my wife is very safe and has no concerns. It is well-managed and always spotless. I recommend this home it’s lovely
Thank you so much for this lovely feedback. It is an absolute pleasure to care for your wife and we look forward to continuing to work together as a team to provide the highest possible level of person-centered care.
I try to visit my sister as often as I can and always find her being well cared for. The staff I find go out of their way to look after their residents, very friendly for what I have seen, in my visits. I also find the home very clean, I was there today 19/8/23 and found all well.
It is a pleasure to care for your sister and we look forward to continuing to work together as a team to continue to provide the highest possible level of person-centered care.
My mother has been a resident of The Hurstway since February 2023. I cannot sufficiently express our gratitude to the staff team for everything they have done for our mother. They are a fantastic team, well-managed and incredibly committed. The home has a warm and friendly feel. Communication with us is fantastic and nothing is too much trouble for them. My brother and I wish to thank them for their dedication and we cannot recommend the home highly enough. Should you need to find an establishment to care for an elderly relative we would readily suggest giving the Hurstway a call and visiting.
We really appreciate you taking the time to leave this wonderful feedback for the team at the Hurstway. It is a pleasure to look after your mom. We would also like to thank you for your and your family's ongoing support.
When Hurstway Care Home was suggested as a possible place for Mom's care. we were very wary due to previous knowledge and some of the reviews we saw. We paid an on spec visit with literally five minutes warning and were pleasantly surprised. The manager showed us round answering any queries we had. The vibe we got from the whole visit was a very positive one. Mum has been a resident since the end of April and we couldn't be happier with the care she is getting. Every single member of staff from cleaners, management, carers and kitchen staff do everything possible to make residents as comfortable and happy as possible
Thank you so much for this lovely feedback. It is an absolute pleasure to care for Mom and we look forward to continuing to work together as a team to continue to provide the highest possible level of person-centered care for your Mom.
Became a resident at Hurstway Care Home on the 23rd February 2022. It was my first experience of being in a home. l was made welcome and staff were friendly and helpful from the start. I got settled into my room and became more aware of the routine. All staff, from management to carers, were really helpful and gave me full attention. Been here for fifteen months and it has become my home. l am happy here and really grateful for the love and kindness they have shown me. One of the beautiful ladies at Hurstway reassured me and took me out after years of being indoors. The activities lady has been super great and never fails to put a smile on all of our faces. She made this place very bright for us and therefore I am thankful for her. I have loads of friends here and a lot of company to keep me going. I love it here and l hope to remain here, at Hurstway, the rest of my days.
I will ensure the feedback is passed along to the team. Thank you for taking the time to complete a review, it really is appreciated.
As a family we could not be happier with the planning, support and handover provided by the home's Manager. She promised us our mother would be in safe, caring hands. She was right! The staff are all wonderful, thoughtful, caring and make our mother very happy.
In my mother's words 'the staff are lovely, very caring, I could not wish to be anywhere better'.
We can't thank the staff enough for making our mother comfortable and happy.
Thank you so much for your kind words, Angela. It is an absolute pleasure to care for your mother! Yourself and family have been amazing and the sweet treats are very much appreciated. As always we would like to thank you for your continued support and look forward to continuing working together to provide the best possible care for your mom.
We recently had to make the sad decision to put my nan into a nursing home due to her declining dementia. We, as a family, went and looked at many different nursing homes. This was the best nursing home we found. The staff and manager were so friendly towards us and the residents. My nan often refuses care, and the staff do everything they can to help persuade her. They are always engaging with us about how best to help her the most. They are like the residents are family. The atmosphere is welcoming and calm. The residents are always dressed appropriately, and their clothes are clean. I have had dealings with quite a few homes, and I wish I had found this home sooner. I can't thank all the staff enough. They have made the hard decision easy and stress-free.
We really appreciate you taking the time to leave this wonderful feedback for the team at the Hurstway. It is a pleasure to look after your nan. We would also like to thank you for your and your family's ongoing support.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 May 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hurstway Care Home.
There are no upcoming events for Hurstway Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hurstway Care Home.
Accreditations
There are no accreditations posted yet for Hurstway Care Home.
Meet the Team (4)

With over 24 years of experience in health and social care, I am passionate about delivering outstanding, person-centred care that enables residents to live fulfilling and independent lives.
I have successfully managed care homes for several years as a Registered Manager, consistently achieving good CQC ratings throughout my career through strong leadership, effective governance, and a hands-on approach to quality care. I am proud to have been recognised as a National Skills for Care Gold Award winner and have extensive experience supporting services to improve from “Requires Improvement” to “Good”.
My professional background also includes working as a Lecturer in Health and Social Care and with the Alzheimer’s Society, where I helped establish dementia services across the West Midlands. As a qualified Level 5 Leader in Management, I work closely alongside managers and teams to promote high standards of care, safety, compliance, and resident well-being.
I am passionate about creating meaningful experiences for residents and currently lead initiatives such as the “Wishing Well” project, helping residents’ wishes come true, and the Hygge Project, which focuses on creating warm, comforting environments that promote identity, belonging, and happiness within our homes.
As a hands-on Area Manager, I remain committed to supporting teams, driving continuous improvement, and ensuring every resident receives compassionate, dignified, and high-quality care.

I am the Registered Manager here at Hurstway Care Home. I feel incredibly proud to lead a dedicated team that shares my passion for delivering safe, compassionate, person-centred care.
I have worked in the care sector for many years, and during that time I’ve developed a deep understanding of what truly matters to residents and their families: feeling valued, listened to, and supported. At Hurstway, my priority is to create a warm, homely environment where every individual can live with dignity, comfort, and a real sense of belonging.
I believe in getting to know each resident as a person—their history, their preferences, their routines, and the little things that make them smile. This helps us tailor our care to suit their unique needs.
Hurstway is more than just a care home—it’s a community. I’m committed to leading with kindness, professionalism, and transparency, and to making sure every resident feels safe, respected, and truly at home.

I am proud to serve as the Area Quality Support across Valley Court, Cole Valley, and Hurstway. I have worked for the company for 8 years. I have built my career around a genuine passion for delivering safe, compassionate, and person-centred care, and I am committed to ensuring that every resident receives the dignity, respect, and support they deserve.
I strive to maintain the highest standards of quality across our homes by working closely with teams, supporting best practice, and ensuring that our care remains responsive, evidence-based, and tailored to individual needs. I believe strongly in creating environments where residents feel valued, families feel reassured, and staff feel confident and empowered in their roles.
My approach is rooted in transparency, teamwork, and continuous improvement. Whether I am completing audits, supporting managers, or guiding staff through development, my goal is always the same — to help create a warm, safe, and thriving home for every person we care for.

My name is Kerry, and I work as part of the Area Quality Support team across our group of homes. I am passionate about ensuring that every resident receives safe, compassionate, and consistently high-quality care. Supporting our teams to deliver the very best standards is at the heart of everything I do.
I take pride in building strong relationships with staff, residents, and families, and I believe that great care comes from teamwork, transparency, and a genuine commitment to continuous improvement.
Frequently Asked Questions about Hurstway Care Home
What types of Care is Hurstway Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hurstway Care Home have?
There are 42 Single Rooms.
What are the Facilities & Services at Hurstway Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hurstway Care Home to the centre of Birmingham?
4.5 mile(s) as the crow flies, distance by road may be significantly further.
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