Cole Valley Nursing Home

With over 24 years of experience in health and social care, I am passionate about delivering outstanding, person-centred care that enables residents to live fulfilling and independent lives.

I have successfully managed care homes for several years as a Registered Manager, consistently achieving good CQC ratings throughout my career through strong leadership, effective governance, and a hands-on approach to quality care. I am proud to have been recognised as a National Skills for Care Gold Award winner and have extensive experience supporting services to improve from “Requires Improvement” to “Good”.

My professional background also includes working as a Lecturer in Health and Social Care and with the Alzheimer’s Society, where I helped establish dementia services across the West Midlands. As a qualified Level 5 Leader in Management, I work closely alongside managers and teams to promote high standards of care, safety, compliance, and resident wellbeing.

I am passionate about creating meaningful experiences for residents and currently lead initiatives such as the “Wishing Well” project, helping residents’ wishes come true, and the Hygge Project, which focuses on creating warm, comforting environments that promote identity, belonging, and happiness within our homes.

As a hands-on Area Manager, I remain committed to supporting teams, driving continuous improvement, and ensuring every resident receives compassionate, dignified, and high-quality care.

With 7 years of experience working in care — including the past 4 years within this company — caring for others has become far more than just a career to me; it’s something I’m truly passionate about. I began my journey here as a Carer and, through hard work, dedication, and the support of an incredible team, progressed to the role of Home Manager. Having worked directly alongside residents and families throughout my career, I understand how important trust, compassion, dignity, and genuine connection are in delivering exceptional care.

My experience at every level of the home has shaped the way I lead today. I know firsthand the difference that kindness, patience, and simply taking the time to listen can make to someone’s day. Creating a warm, safe, and welcoming environment where residents feel respected, valued, and truly at home is at the heart of everything we do.

I’m incredibly proud of the caring and dedicated team we have here. Together, we work hard to create a positive atmosphere not only for our residents, but also for their loved ones, giving families reassurance and peace of mind that those closest to them are receiving the highest standard of person-centred care.

I hope our website gives you a genuine insight into the warmth, professionalism, and sense of community that make our home so special.

I am proud to serve as the Area Quality Support across Valley Court, Cole Valley, and Hurstway. I have worked for the company for 8 years. I have built my career around a genuine passion for delivering safe, compassionate, and person-centred care, and I am committed to ensuring that every resident receives the dignity, respect, and support they deserve.

I strive to maintain the highest standards of quality across our homes by working closely with teams, supporting best practice, and ensuring that our care remains responsive, evidence-based, and tailored to individual needs. I believe strongly in creating environments where residents feel valued, families feel reassured, and staff feel confident and empowered in their roles.

My approach is rooted in transparency, teamwork, and continuous improvement. Whether I am completing audits, supporting managers, or guiding staff through development, my goal is always the same — to help create a warm, safe, and thriving home for every person we care for.

My name is Kerry, and I work as part of the Area Quality Support team across our group of homes. I am passionate about ensuring that every resident receives safe, compassionate, and consistently high-quality care. Supporting our teams to deliver the very best standards is at the heart of everything I do.

I take pride in building strong relationships with staff, residents, and families, and I believe that great care comes from teamwork, transparency, and a genuine commitment to continuous improvement.