Welland House Care Centre

Lime Grove, Welland, Malvern WR13 6LY
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8.8 8 Reviews
  • Welland House Care Centre, Malvern
There is always a warm welcome from the experienced Welland House team. They believe family inclusion is a priority along with choice and promotion of independence. Working together with residents and their families ensures that they deliver the high-quality care their residents deserve.

Welland House Care Home is located on the foothills of the Malvern Hills, an area of outstanding natural beauty, which is easily accessible from the three adjoining counties Worcestershire, Gloucestershire and Herefordshire.

Although rural they have great community links and access to major events within the area including the Three Counties Showground, Malvern Theatre, Upton upon Severn with its many festivals and Eastnor Castle. Residents can also make use of a lovely café less than a five- minute walk away and the local primary school and church are regular visitors.

This former rectory has kept its charm with the addition of a purpose-built extension, which enables us to meet the individual nursing needs of a maximum of 48 residents split between Single and shared ensuite rooms

The team offer individualised care for both long term, and respite nursing, for those living with or without a diagnosis of dementia, ensuring that dignity and safety are always maintained.

Further services available for the residents are a podiatrist, physiotherapy and hairdresser, though these may incur additional cost. They provide delicious home cooked food, again tailored to individual choice and requirements.

Welland House have a varied and stimulating activities programme to suit resident’s capabilities and interests from music therapy to outside entertainers.

They recognise that choosing a care home may be a difficult and emotional time, and are there to help and guide individuals.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £850 – £1000
  • Self-Funded Residential Dementia Care: £900 – £1200
  • Self-Funded Nursing Care: £900 – £1200
  • Self-Funded Nursing Dementia Care: £1000 – £1300
  • RESPITE Self-Funded Residential Care: £850 – £1000
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1200
  • RESPITE Self-Funded Nursing Care: £1000 – £1300
  • RESPITE Self-Funded Nursing Dementia Care: £1000 – £1493

These prices are only a guideline, please contact Welland House Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sharon Green (Manager)

Local Authority / Social Services

Admission Criteria

  • Refer to manager
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (30)

Welland House Care Centre Reviews (8)

8.8

Welland House Care Centre has a Review Score of 8.8 (8.762) out of 10, based on 5 reviews in the last 2 years.
Over all time Welland House Care Centre has 8 reviews.

Overall Experience
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Total of 8, showing 1-8
Review from Margaret B (Sister of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister spent 3yearsat Welland the care she received was amazing lov and kindness by theHome Manager and all the staff at all times I can't thank them all enough for their service at all times Everytime I visited I was welcomed by the staff and phone calls always dealt with at any time Well done Welland
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Review from Phil J (Son of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Welland House Care Centre looked after my mother at the end of her life and I could not have asked for better. Mum had been living at home with the assistance of family and carers but her general health had begun to deteriorate and had reached the point where 24 hour care was required. Following her
move to Welland House, her health and general well being vastly improved and she began to enjoy her life again, due to the medical and general care that she received. She was treated respectfully by excellent, caring staff and management. Her room was great and there were always activities / entertainment provided which she really enjoyed. The food provided was superb and the whole place was very clean. We were allowed to visit whenever we wanted and were always made to feel welcome by the staff. Even right at the end of mums life, the care she received was exceptional. I would recommend Welland House Care Centre to anyone
Reply from Sharon Green, Home Manager at Welland House Care Centre

It was a pleasure to look after your Mother and see her enjoy the short time she had at Welland. Thank you to you and the family for such lovely words.

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Review from Wendy S (Daughter of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Welland Care Home in a frail condition. The staff made her feel comfortable and happy. She began to take an interest in her surroundings and problems such as lymphedema in her legs greatly improved. Sadly due to her frailty she passed away in January but she passed peacefully in her
sleep being well looked after by nurses and staff. We were well informed when we weren't at her side and we are happy Mum spent her final two months at Welland Care Centre.
Reply from Sharon Green, Home Manager at Welland House Care Centre

Thank you for those kind words. It was a pleasure to care for your mother.

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Review from David N (Brother of Resident) published on 3 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been visiting our bother here for the last six weeks, while he has stayed at Welland House. We have always been made to feel welcome. We are satisfied that our bother has been well cared for here. Lovely, friendly staff, always polite and helpful.
Reply from Sharon Green, Home Manager at Welland House Care Centre

Thank you for your review, it was a pleasure to assist your brother in his time in care and assist him to move closer to his family and friends. We wish him and family all the best.

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Review from T B (Cousin of Resident) published on 1 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you very much to the team at Welland House Care Centre who looked after my cousin in the last year of his life. Everybody I met was so helpful and kind. My cousin had a range of difficult health conditions that required nursing care in his last days; these were carefully and competently managed
at Welland. In particular, I would like to thank the manager, who is always up-to-date with details of my cousin's condition without needing to go and check. She was a superstar at keeping me informed/advised.


I would also like to thank the nurse I dealt with most often. Despite being very busy she would always take time to talk to me on the phone or in person if needed. Thank you all, again.

Reply from Huw James, Managing Director at Welland House Care Centre

Thank you for your review. We value all feedback, as this helps us to improve the service we provide. We appreciate your positive comments regarding our home, Home Manager and team, who work hard to deliver high standards of quality care. We will pass on your feedback to the team.

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Review from Carol H (Daughter of Resident) published on 7 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has lived in Welland House for over a year now and I couldn’t be happier with the care he receives especially during the awful pandemic.
All the staff are kind, caring, professional and look after my father really well which is a relief when I live 200 miles away. All his needs are met and
I know if anything goes wrong I can rely on the staff at Welland. Brilliant nursing home so looking forward to visiting my father shortly.
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Review from Jess C (Relative of Resident) published on 16 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the past few weeks my relative has been with you, I have been very impressed by the service of care. I have had updates and communication from the doctor and members of the nursing team/admin. I have also spoken to the deputy manager and house manager regularly which is rare to do that within most
care home settings. I am impressed with the level of safety with Covid-19 and the lengths gone through to ensure this is all compliant. I feel secure when entering the home that it is clean and safe for my relative to be in, as he is currently on end of life care. I am impressed by the few members of staff I have met so far and their approach and commitment to ensuring my relative is safe and comfortable and I am happy I made the choice to go with Welland House.
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Review from Alan B (Son of Resident) published on 16 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been at Welland House for six weeks and the care she has received has been excellent. The staff are friendly and approachable. The care home is clean and tidy. The gardens look lovely for when the weather improves.
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Current Review Score: 8.8 (8.762)

Overview of Review Score

The Review Score of 8.8 (8.762) out of 10 for Welland House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.772 for Welland House Care Centre is calculated as follows: ( (45 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 57 Ratings = 4.772
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.99 Points relating to the number of positive Reviews for Welland House Care Centre is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 5 Positive Reviews ÷ 10.2 = 0.49
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Welland House Care Centre

What types of Care is Welland House Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Welland House Care Centre have?

There are 43 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Welland House Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Welland House Care Centre to the centre of Malvern?

3.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Welland House Care Centre to verify any information. View our terms and conditions. Welland House Care Centre has an Enhanced Service - more info.