Ernvale House Care Centre

It's lovely to know she's happy and to have peace of mind in relation to her care.

My experience of Ervale House has been one I did not expect when my wife entered Ernvale House. Staff are always on call and always pleased to help in any way. My wife is happy and this is all I care about.

Review of the Residential Wing. I'm very impressed with the thoughtful and considerate care. The atmosphere is calm and the communal areas are beautiful. Seasons and holidays are represented in the changing decoration. Christmas was delightful. My mother's room is very attractive. It is large, with big windows and plenty of space for it to have become homely, with several items of personal furniture. She can choose whether to spend time in her room or in the resident's lounge or dining area. Everywhere is kept very clean and in top condition. The staff are long-serving and I haven't seen any agency staff. I feel my mother has a lot of independence, with any support she needs discreetly available. The staff communicate with me very effectively and take on my suggestions positively. My only dealing with management was at the start, and the manager was excellent in every respect. I feel most reassured that my mother is being looked after very well by all at Ernvale House.

My mother has lived at Ernvale for the past 4 months. She seems well settled there and I have been impressed with the quality of the care provided. The main carer has a lovely way of communicating with Mum and she responds well to him. Her room is comfortable and appears maintained to a high standard. I have only ticked boxes I have experienced.

Considerate and kind.

The home is warm, comforting and inviting. My aunt has everything she needs and seems well-settled.