Care Homes Owned by Regal Care Ltd

All staff who cared for my father, was pleasant and helpful in all they did for my father, caring and making sure my dad was comfortable in the short time he was at the willows. The manager Jack and maxine are very welcoming and helpful too.. I am very pleased with the care my dad had from the home. I like to say thank you to all and I will recommend The Willows to anyone.

Just want to say how brilliant the staff was to my grandad they kept him lovely and clean was always sitting with him and was so caring to us as a family. My grandad sadly died but defiantly made his last days cared for and peaceful - just thank you staff at Richmond Hall.

My father was moved to Richmond Hall for palliative care, and spent his last 10 days receiving the very best of care. All staff were very attentive and treated him with the utmost respect. I can never thank all staff enough for their exemplary care, and for the compassion shown to all of us.

I cannot thank everyone enough for the compassion, respect and support they have shown my grandad and our family.

The end of life care was exceptional. Nothing was too much trouble for any of the staff. We as visitors were always welcomed and the staff all looked happy in their work. My brother was always treated with dignity and genuine care. I would recommend this care home to anyone. From cleaners to managers, all had the same level of care.

Many many heartfelt thanks and best wishes to you all.

Every member of staff I came into contact with was kind, considerate and very compassionate. My mom had fantastic care for the last few weeks of her life whilst being at the home and was very comfortable. Richmond Hall Care Home is truly a home from home for residents.

My Mother in law entered Havencroft on 1/3/2017. Right from the 1st day she settled in lovely. The staff was amazing with her. She helped staff water the patio flowers which she loved. The activities was 1st class, especially for my mother in law who had Dementia. We couldn't have chosen a better Home for her. The whole of the staff from management to cleaners are all amazing. They all make the time to speak to residents. The love & care at Havencroft keep my mother in law happy for the 9yrs she lived there. We visited 2 homes before Havencroft & we couldn't believe it when we visited Havencroft. Right from entering we new this was the home for us to leave our loved one. My mother in law passed peacefully away in February 2026 after spending 9 wonderful years at Havencroft. The whole family just can't say enough to thank all the staff from the top down for 9 wonderful years of love & care they gave to our loved one. Top class Nursing Home can't fault anything right down to amazing food

I have spent the last four weeks in Appleby Court Care Home following surgery for a badly broken leg. Unfortunately, I wasn't able to go home so the discharge team at the Hospital placed me in Appleby Court for 'step down care', and rehabilitation. Like most people, I thought that care homes were for 'old people'. From the moment I arrived I was made to feel welcome and cared for, it was 'home away from home'. The team consists of nurses, health care assistants, domestic staff, laundry staff, kitchen staff, an administration team and caretakers. No matter their role, everyone is welcoming and friendly and can always find a minute to chat. They treat you like a member of their own family; giving you respect, preserving your dignity and most importantly, providing the best care. Appleby Court also have a local GP and team of physiotherapists available to all, Monday-Friday. If you're looking for a Care Home, look no further than Appleby Court. Nothing is too much trouble.

I can only say a very big thankyou to everyone who works there.

My Mum stayed for 16 days in Appleby Court for Intermediate Care following an accident. The staff were wonderful, very kind and caring and she received excellent care. Room very clean and well equipped - she had physio, saw a doctor if necessary and the nurses were excellent. I would recommend Appleby Court for anyone needing care.

All the staff including cleaning were very friendly and helpful. The evening/morning my mother sadly passed 17/01/26 all the staff at that time were very thoughtful and considerate. The two carers that attended to my mother after she passed made her look really peacefull, the compassion they showed was above and beyond our expectations.

My father Walter Daisley was a resident in South Hayes Care Home from February 2023 until 2 January 2026 when he passed away. The care provided by staff was excellent. When he became more disabled he was moved to a larger room so that he was more comfortable. His room and the home were always clean and nothing was too much trouble for staff. My father compared it to living in a hotel and he loved the variety of food provided. Activities are also provided and Dad loved the sing songs and quiz's. In his last year at the home he could get agitated and bad tempered but staff always dealt with him with kindness and patience even when he was violent and abusive, these moods subsequently passed and he returned to being Mr Charming. In his last months he became incontinent and bed-bound and had to be spoon fed. This meant he required a great deal of care which was provided with great patience and care. I can't recommend all staff at the home highly enough.

My mothers placement here was enforced and that includes on the nursing home and l believe that the Willows team were not fully made aware of moms challenges when she arrived. That said no one in this Nursing Home shied away from this situation and they knowing went above and beyond to help, which to me made a huge difference to my anguish and moms distress. When attending the home you can not help to see how the staff interact with others (knowingly and not), l was reassured to see how attentive and caring all of the staff were

My brother David was in for care in his final weeks, the staff are the best, should be up there when it comes to care he was loved till he took his last breathe, and the care they gave to us as a family was way beyond, what we expected it's like a family there god bless them all x

It's lovely to know she's happy and to have peace of mind in relation to her care.

My terminally ill brother-in-law was recently admitted here from hospital, where we were told that he would not survive for more than 4 or 5 weeks. Thanks to the excellent care he was given, he lived for almost 10 weeks. The staff ensured that we were there at the end and for that we are all eternally grateful. As a family we cannot thank the staff enough for their kindness, care and professionalism .

THANK YOU ALL

My mom has been a resident for just over 12months and has been cared for with respect and dignity at all times, she always looks well cared for whenever we visit, all the staff are lovely and I have peace of mind now

Since early May 2024 my mother-in-law resided at The Willows. Even before she moved in we all felt encircled with safety and security with her needs placed paramount. All this remained so 'til the day she passed. She was genuinely unable to join in with many of the steadily increasing activities and entertainment but made full use of the personal grooming on offer along with regular visits from the vicar which she drew great comfort from. The staff never give up trying to include everyone. Over the months the home has been steadily decorated and improved. At the heart of it all the residents are nurtured and cared for with genuine affection from staff and management. As always cleanliness of the residents and home is exemplary with nourishing food on offer each day. During her last few days staff were ever more attentive responding to her ever changing needs. Staff helping us fill her last hours with love. Thank you The Willows for your love. You are fantastic!