Care Homes Owned by Regal Care Ltd in Worcestershire

My Mother in law entered Havencroft on 1/3/2017. Right from the 1st day she settled in lovely. The staff was amazing with her. She helped staff water the patio flowers which she loved. The activities was 1st class, especially for my mother in law who had Dementia. We couldn't have chosen a better Home for her. The whole of the staff from management to cleaners are all amazing. They all make the time to speak to residents. The love & care at Havencroft keep my mother in law happy for the 9yrs she lived there. We visited 2 homes before Havencroft & we couldn't believe it when we visited Havencroft. Right from entering we new this was the home for us to leave our loved one. My mother in law passed peacefully away in February 2026 after spending 9 wonderful years at Havencroft. The whole family just can't say enough to thank all the staff from the top down for 9 wonderful years of love & care they gave to our loved one. Top class Nursing Home can't fault anything right down to amazing food

My father Walter Daisley was a resident in South Hayes Care Home from February 2023 until 2 January 2026 when he passed away. The care provided by staff was excellent. When he became more disabled he was moved to a larger room so that he was more comfortable. His room and the home were always clean and nothing was too much trouble for staff. My father compared it to living in a hotel and he loved the variety of food provided. Activities are also provided and Dad loved the sing songs and quiz's. In his last year at the home he could get agitated and bad tempered but staff always dealt with him with kindness and patience even when he was violent and abusive, these moods subsequently passed and he returned to being Mr Charming. In his last months he became incontinent and bed-bound and had to be spoon fed. This meant he required a great deal of care which was provided with great patience and care. I can't recommend all staff at the home highly enough.

I find South Hayes Care Home to be a very pleasant and homely home. The staff are most welcoming and friendly, they do all they can to help you in all things. All staff seem to be most caring to all their residents. I would recommend South Hayes to anyone for their loved ones. All staff in my experience are very kind to all residents and their families. I find it most fortunate that my mum was placed at this home.

My partner was resident in Havencroft for just over a year. He had been in another home for respite and his daughter and I visited others prior to his arrival at Havencroft. The minute we entered the premises and met the staff we knew that would be the place for our much loved one and we were not wrong. My partner was so well cared for by all the staff regardless of their official role everyone helped out. One never had a sense of hierarchical designation but always a sense of being cared for in a family situation. My partner even had his own herb patch to tend though health did not enable him to do much of the tending. We felt that our loved one received the very best of care and attention and are so very grateful to all the members of staff who looked after him with such tenderness during his final year. Could not have asked for a better home.

The staff were compassionate and caring during the last few weeks of my father's life. They gave him lovely care, ensuring he was clean and comfortable. They treated the family so kindly and with understanding.

My mother-in-law was only at Havencroft for a few weeks, but during that time, we couldn't fault the care she received and felt that communication between us and the staff was excellent. We would like, as a family, to thank the manager and the whole team who welcomed us into the Havencroft community and took such good care of my mother-in-law. She was really happy to be there, and we were comforted to know that she was being so well cared for and was safe. Our thanks go to the whole Havencroft team.

The carers had so many practical and person to person skills throughout his stay and we could not have asked for a better place for him to reside in. Thank you.

My father has been residing in Havencroft for five years. The staff are second to none. No complaints.

Brilliant in all aspects of care to all the residents and families highly recommend them. My comments refer to at least the last 18 months. Every event put on for residents is amazing and fun. Have never had a problem with anything and always made very welcome when visiting my brother.

My father has been a resident of Havencroft for over a year now. Throughout this time the staff have shown care, understanding and patience. My father has settled in well. The staff are kind and friendly whatever their role. I have great piece of mind that he is receiving a great standard of care.

I just want to thank all the carers and nurses, at Havencroft Care Home for the most wonderful way they handled the sudden death of my husband from a massive stroke. The efficiency, and genuine kindness you all had when looking after him, during his stay, and also me and my daughter, when we arrived within 20 minutes. We felt no-one could have been more caring and respectful. I was so glad to know that he was not alone and that the carer who held his hands must have been such a comfort to him, I had hoped he would be able to return for more respite, and maybe become a permanent resident.

My mother-in-law arrived at South Hayes in Dec 22 and was greeted by the most amazing, caring, considerate, kind and thoughtful manager and her amazing team. The room was lovely, bright, warm, comfy and safe. My mother-in-law was so happy and content, she would say how caring all the staff was and nothing was too much trouble. We as a family felt the staff was extended family, always greeted by staff daily on our visit with hello and smiles and made to feel so welcome. The newly decorated rooms are beautiful, light, fresh and beautifully designed. The meals were outstanding and a good selection my mother-in-law would say. Sadly my mother-in-law passed away but she was content and happy and with the passing, the staff gave us the time and loving support we needed, a few days later we arrived back in South Hayes to collect all the belongings and to find they were all still in her room which I personally thought was lovely. Thank you to all the staff, you truly made happy memories.

My mother was brought to South Hayes Care Home from the hospital. As I cared for my mother, I was a little worried about her settling in and coping with being in a residential home. My mother was so settled chatting with staff daily enjoying her meals and feeling content. The manager and all the staff gave my mother so much time and the care she needed. My mum wasn't one to join in activities as that's the type of person she was but despite that staff would always go into the room and sit and chat with her and give her the time and chats she loved. Always greeted by helpful friendly chats with staff and felt like family, staff would say how they love their job and it certainly showed with the time and effort within everything they would do. The manager deserves so much for not only the management roles but for the care, time and effort she gives her residents and their families and her staff. The rooms are beautiful and the newly decorated rooms are designed beautifully and highly recommended.

My heartfelt thanks to everyone at South Hayes for all you did for Dad. I am truly grateful.

Once again a heart felt thank you.

I would recommend this care home. Our mother was so very much happy here; she was much loved by all staff, and she loved all of them. We are so happy she spent the last six years of her life at South Hayes. The staff here were like an extended family. Thank you to all concerned for their love, compassion, empathy and care.

All the staff are very professional, kind and helpful. The food is very good, and Mum always enjoys her meals. She has been very happy since she moved in January this year and likes to join in with the activities. Her room is very nice and spacious, and we have made it just like home with lots of her personal possessions.

The manager and her team do an exceptional job. It is always a pleasure to visit. Mum is very happy there, and the food is lovely, and the decor is impressive now. I am so glad we chose here, my dad was also very happy too.

Thanks, team.

The staff are all lovely and have made him feel at home there. We cannot thank them enough.