Care Homes Owned by Regal Care Ltd in West Midlands

Just want to say how brilliant the staff was to my grandad they kept him lovely and clean was always sitting with him and was so caring to us as a family. My grandad sadly died but defiantly made his last days cared for and peaceful - just thank you staff at Richmond Hall.

My father was moved to Richmond Hall for palliative care, and spent his last 10 days receiving the very best of care. All staff were very attentive and treated him with the utmost respect. I can never thank all staff enough for their exemplary care, and for the compassion shown to all of us.

I cannot thank everyone enough for the compassion, respect and support they have shown my grandad and our family.

The end of life care was exceptional. Nothing was too much trouble for any of the staff. We as visitors were always welcomed and the staff all looked happy in their work. My brother was always treated with dignity and genuine care. I would recommend this care home to anyone. From cleaners to managers, all had the same level of care.

Many many heartfelt thanks and best wishes to you all.

Every member of staff I came into contact with was kind, considerate and very compassionate. My mom had fantastic care for the last few weeks of her life whilst being at the home and was very comfortable. Richmond Hall Care Home is truly a home from home for residents.

I can only say a very big thankyou to everyone who works there.

All the staff including cleaning were very friendly and helpful. The evening/morning my mother sadly passed 17/01/26 all the staff at that time were very thoughtful and considerate. The two carers that attended to my mother after she passed made her look really peacefull, the compassion they showed was above and beyond our expectations.

My mothers placement here was enforced and that includes on the nursing home and l believe that the Willows team were not fully made aware of moms challenges when she arrived. That said no one in this Nursing Home shied away from this situation and they knowing went above and beyond to help, which to me made a huge difference to my anguish and moms distress. When attending the home you can not help to see how the staff interact with others (knowingly and not), l was reassured to see how attentive and caring all of the staff were

My brother David was in for care in his final weeks, the staff are the best, should be up there when it comes to care he was loved till he took his last breathe, and the care they gave to us as a family was way beyond, what we expected it's like a family there god bless them all x

My terminally ill brother-in-law was recently admitted here from hospital, where we were told that he would not survive for more than 4 or 5 weeks. Thanks to the excellent care he was given, he lived for almost 10 weeks. The staff ensured that we were there at the end and for that we are all eternally grateful. As a family we cannot thank the staff enough for their kindness, care and professionalism .

THANK YOU ALL

My mom has been a resident for just over 12months and has been cared for with respect and dignity at all times, she always looks well cared for whenever we visit, all the staff are lovely and I have peace of mind now

Since early May 2024 my mother-in-law resided at The Willows. Even before she moved in we all felt encircled with safety and security with her needs placed paramount. All this remained so 'til the day she passed. She was genuinely unable to join in with many of the steadily increasing activities and entertainment but made full use of the personal grooming on offer along with regular visits from the vicar which she drew great comfort from. The staff never give up trying to include everyone. Over the months the home has been steadily decorated and improved. At the heart of it all the residents are nurtured and cared for with genuine affection from staff and management. As always cleanliness of the residents and home is exemplary with nourishing food on offer each day. During her last few days staff were ever more attentive responding to her ever changing needs. Staff helping us fill her last hours with love. Thank you The Willows for your love. You are fantastic!

I am very satisfied with the care my mother received. All the staff were wonderful and very caring. When my mother died (96) the staff were very empathetic to me and all help I needed was provided.

Having used this care facility for over two years I can honestly say that the care, commitment and dedication of the carers, staff and team is second to none. Making a decision for our loved one to reside in a care home was a very worrying decision, however, our mother was happy with her room, she enjoyed the company and interaction of other residents and above all she created a bond with her care providers - always patient with her, always trying to ensure her needs are met and importantly always making time for her. Residents are offered a menu selection for each day, there are plenty of drinks supplied and monitored, the tea trolley is always busy and the drinks are always served with a smile. Supported by a professional, dedicated nursing team and a strong friendly admin team our experience throughout has been excellent. The respect, care and compassion never faultered to the end and for this we thank all the team and will be forever grateful to them all.

The care, compassion and dignity shown to mum at this time was wonderful and made a sad loss a little easier to bear. We are very grateful to all the staff there for being so kind to her.

My mom and dad are currently residing at Richmond hall and this place is a little gem. They are both really happy there and above all feel safe and loved. Their rooms are lovely and the food I am told is delicious and plentiful. The staff are a cracking team from the domestics through to the carers and nurses. Activities are plentiful and every occasion is celebrated. It's a pleasure to visit them and always leave feeling calm and uplifted. Keep up the good work Richmond Hall.

Our Step-father, grand-father spent the last few months of his life here and although he wasn't happy not being able to get around as much, he was so very comfortable and well looked after there. The building, grounds and decor was lovely. But what truly made it outstanding was the amazing staff. To me they genuinely enjoyed their job and wanted to be there and help. They were very caring, patient, kind and professional. They even made our relatives welcome. There was always someone to ask a question, get his oxygen tidy the room whatever we needed. I will truly miss your smiling faces, jokes and compassion so I've booked my place and hope to see you in about 20 years. Kind regards

My dad was admitted to your home after spending a number of weeks in hospital. As soon as I entered the home I felt at ease. All staff smiled and made me very welcome. Dad's experience in hospital wasn't good but The Willows made up for this. The care my dad received was excellent. Thank you so much - highly recommend!