Regal Care Ltd in West Midlands | 2 Care Homes

Review of
Richmond Hall
from A R (Son of Resident) published on 24 April 2025

Submitted via Postal Card • Report

Overall Experience

Mom looked after very well, after hospital treatment with palliative care. I live away and could not get to mum as much as I wanted but her care was second to none. Staff all friendly and cared for her very very well. On my visits I was told everything I needed to know and her care carried on even though

I was there. Many Many thanks to all.

Reply from Karen Beale, Manager at Richmond Hall

Thank you for your review of Richmond Hall and the care given to your Mom. It was a pleasure to care for her. I will pass your kind words on to the staff.

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Review of
The Willows Nursing Home
from Michelle T (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

My mom had to go here due to falling at home and breaking her ankle, Mom has mixed dementia. The Willows are wonderful, all staff, management, care staff, kitchen staff and domestics are polite and always chat to you and the care they provide is excellent standard, nothing too much trouble and always

happy to help. Their jobs can be challenging but always smiling and always using a person-centred approach. I would like to thank them from the bottom of my heart for the care they gave to Mom and for making her time there manageable.

Reply from Jack Hendy, Manager at The Willows Nursing Home

It was our pleasure to care for your Mom recently. We are so pleased that you were all happy during her stay here.I will share your kind words with our team, and thank you for taking the time to leave us with a review.

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Review of
Richmond Hall
from A S (Son of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Mom was placed into this care home by the local council and we are so glad she was, the staff were so caring looking after my mom in her last few months. Everytime a carer walked into moms room there would always be a big smile on moms face. We were also impressed with the activities and the effort

that went into decorating the home for xmas and easter etc. The other good thing was all food was cooked on site and always smelt very good, no pre packed food here. Altogether a very nice place!

Reply from Karen Beale, Manager at Richmond Hall

Thankyou for your kind review, its a pleasure to know that your Mom was happy with us. I will pass this on to all the staff.

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Review of
The Willows Nursing Home
from Sharon A (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My mother has been resident now for 15 months and has settled in well, she's looked after very well and there's plenty for her to be involved with. The staff are always very kind and polite, they clearly put a lot of effort into caring for the residents and the management team are very nice and are

always helpful.

Reply from Jack Hendy, Manager at The Willows Nursing Home

Thank you for taking the time to leave us with a review. We are pleased that your Mother has settled in well and that you feel she is well cared for. It is also positive to see that your experience with the management team has been good. I will share your kind words with our team.

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Review of
Richmond Hall
from C R (Son of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

Mom was moved from hospital to Richmond House for end of life care, to be honest I can't recommend enough. The whole team from the individual carers through to the domestic staff, catering, management, doctors and nurses were absolutely brilliant, I can't thank them enough.

Reply from Karen Beale, Manager at Richmond Hall

Thank you so much for the lovely review of Richmond Hall and its staff. We pride ourselves on giving the best care we can and it was an honour to care for your Mom. I will pass this review to the staff to see.

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Review of
The Willows Nursing Home
from J J (Granddaughter of Resident) published on 10 February 2025

Submitted via Website • Report

Overall Experience

Not sure how this place has managed such a high rating on here. The decline in my grandad in such a short stay is disgusting. Under staffed so can't meet toileting needs. Not using common sense to assist residents with meals if and when required. Communication is non-existent, for instance... my grandad

was deemed as unmanageable and nobody decided to inform family before arranging an assessment and a new home found by the time we found out, due to visiting! The hospital shouldn't be placing such vulnerable residents in this shambles of a home, I really would not recommend sending your family here as they will not be safely cared for.

Reply from Jack Hendy, Manager at The Willows Nursing Home

Thank you for your review. We do take reviews such as this seriously. Our ratings are based on the positive experiences of residents and their families. We at the time of your Grandad's stay had not experienced any shortages of staff. During mealtimes, we aim to promote and maintain independence, whilst providing support and encouragement where this is required. You had made us aware you would be looking for another home for your Grandad. This was due to wanting somewhere closer to home. To support you with this, the social worker arranged for an assessment to take place, which you and your family were informed of. I apologise that your experience was not as positive as others that we have received. Had you of raised any concerns at the time of your Grandad's stay here, we could have supported you with finding clarity and a resolution. Your Grandad was a pleasure to care for, and we hope he has settled well. The team and I wish you and your family well for the future.

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Review of
The Willows Nursing Home
from A T (Nephew of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My aunt was cared for with the utmost dignity. We had a negative experience with a previous home, so we decided to visit the Willows on our way home. From the beginning the Manager and team treated us with so much care and showed us around, after this my aunt moved in quickly and we could finally rest

knowing she was safe. All of the carers, and nurses kept us up to date with my aunt's needs, we never had to worry. She was looked after with such respect at the end of her life and the staff understood her dementia so well. I would not think twice about sending your loved one here, thank you to The Willows for everything you did for my aunt.

Reply from Jack Hendy, Manager at The Willows Nursing Home

Thank you for taking the time to leave us a review. We are so glad that you found comfort in placing your Aunt with us. Your kind words will be shared with the team.

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Review of
Richmond Hall
from Tim N (Son of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

Dad was only at Richmond Hall for a few days but the care and support he and we received at a very difficult time was outstanding. Everybody was helpful and considerate. Taking care of every need. Very highly recommended.

Reply from Karen Beale, Manager at Richmond Hall

Thank you for your recent review, and we are glad you feel that your Dad was cared for whilst at Richmond Hall. Our deepest condolences go out to you and your family.

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Review of
Richmond Hall
from M R (Wife of Resident) published on 2 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband was only in for 2 nights but the care and attention the carers showed my husband and myself was lovely. They rang me to go asap to see my husband before he passed away. They were so kind giving us all the time with him, never rushed us and brought tea and coffee for us. Thank you to all the

staff.

Reply from Karen Beale, Manager at Richmond Hall

Thank you for the kind words in your review. We are sorry we didn't get to know you both for longer. Our deep condolence's for the loss of your husband. I will pass your thanks onto the staff.

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Review of
The Willows Nursing Home
from Peggy C (Daughter of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

My mom has been a resident for over 5 years. She has been looked after to the highest degree possible. We as a family have been very happy with Mom's care, also the degree of care we have received before Mom's passing. All the staff have been very kind to Mom and let me tell you Mom was not an easy

person to care for. She could have tantrums. Scratch bite and spit for no good reason. So thank you all.
Each year has been the same care.

Reply from Jack Hendy, Manager at The Willows Nursing Home

Thank you for your kind words within your review. We are pleased that you were happy with Mom's care. It was the team's pleasure to care for Mom over the past 5 years. The Team and I send our love to you and your family at this time. Should you need anything at all please do get in touch.

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Review of
Richmond Hall
from M B (Friend of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

Our dear friend moved into Richmond Hall nursing home in August 2024, from the local hospital she had been battling complexed cancers for over four years. Going into Richmond Hall was like a dream come true for her and all of us. All the staff were so kind to everyone one of us nothing was too much

trouble. She had a lovely sunny room and nothing was ever too much trouble from any of the staff.
Food was also excellent home cooked.
The end-of-life care was so loving and kind couldn't have asked for more.
Thank you all so much.

Reply from Karen Beale, Manager at Richmond Hall

I shall pass your kind words onto the staff. Many thanks

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Review of
Richmond Hall
from S D (Daughter of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

My mom was taken into Richmond Hall care home for palliative care following a hospital stay.
I don't think it's possible to explain in words what a wonderful experience it was from start to finish.
When she came out of hospital she was very ill but with the care and compassion shown by all of the

team she bounced back and I honestly believe they extended her life by several weeks.
She enjoyed her meals there, especially the breakfast, and felt completely at home and comfortable.
As a safeguarding consultant, I talk often about person-centred care and The Care Act 6 principles and I can honestly say that Richmond Hall takes it to the next level.
On her last day, the family was welcomed to sit with her day and night, staff were very caring and supportive, and they offered us food and drinks so we didn't need to leave her side.
I will really miss the staff at Richmond Hall even though she was only there for 6 weeks, they became an extended family to us all.

Reply from Karen Beale, Manager at Richmond Hall

What a fantastic heartfelt review. It's reviews like this that make our days worthwhile. It is always our absolute pleasure to care for people who come to live with us at Richmond Hall. Don't miss us too much, please come and visit if you feel able to at any time. I will pass this on to the staff so they are aware. Thank you once again.

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Review of
Richmond Hall
from J T (Friend of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

Richmond Hall gives a caring and patient and professional service to residents.

Reply from Karen Beale, Manager at Richmond Hall

Thank you for your kind words. I will pass onto all the staff team.

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Review of
Richmond Hall
from T B (Daughter of Resident) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience

My dad has been residing at Richmond Hall for 3 years now. I am so happy with how they treat my dad with love, respect and courteousness, I wouldn't wish him to be anywhere else. The staff are truly amazing.

Reply from Karen Beale, Manager at Richmond Hall

It is a pleasure to look after your dad, he makes us smile every day. I will pass on your lovely comments to the staff.

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Review of
The Willows Nursing Home
from C F (Daughter of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience

We have looked after Mom for 5 years and it was a hard decision to let Mom go in for respite, it was a great decision!
The staff were lovely and The Willows was clean and looked after.
Mom was well cared for and we could not have wished for a better experience for her and us. The care was excellent

and the staff should be very proud.
We shall let Mom stay again. Excellent dementia care. Thank you.

Reply from Jack Hendy, Manager at The Willows Nursing Home

Thank you for taking the time to leave us such a positive review, it was a pleasure to care for Mom, and we are glad that both yourself and Mom were happy during her respite stay. I will share your kind words with the team.

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Review of
The Willows Nursing Home
from K D (Son of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience

From the first visit to The Willows, the reception was first class and my father was looked after so well right from the beginning. My father is 92 and our little family finally found peace and trust in The Willows's care after a traumatic time whilst Dad was at home or in hospital and that means so

much to us now. We have visited Dad and he couldn't stop praising the staff, he loves them. SO thanks and love to all involved in the running of The Willows and caring for Dad.

Reply from Jack Hendy, Manager at The Willows Nursing Home

We are pleased both Dad and you are happy with the home and the care he receives. Thank you for taking the time to leave us such a positive review, I will ensure your kind words are shared with the team.

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Review of
The Willows Nursing Home
from Vicki C (Daughter of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

My mom was in The Willows from March 2023 until July 2024. From day one she and ourselves were put at ease. The staff make you feel so at ease. My mom's care needs were fully understood and met and over the last couple of months more so as her dementia declined, I cannot thank them enough for helping

to find ways to assist her as she did become quite challenging. She never complained about her food, and always said she had enjoyed it. The cleaning staff keep the place spick and span and it always smells lovely in there. I know if she could, my mom would say a very big thank you to all of the staff there, so as my mom moves on to her new place I can only hope we get what we had from The Willows.
From mom, myself and my husband - thank you.

Reply from Jack Hendy, Manager at The Willows Nursing Home

Thank you for leaving us such a wonderful review, it was our pleasure to look after and care for Mom. You are more than welcome to come and visit us anytime, and please give our love to Mom, we hope she is doing well. I will make sure your kind and heartfelt words are shared with the team.

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Review of
The Willows Nursing Home
from E O (Daughter-in-law of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience

Since early May 2024, my mother-in-law has resided at The Willows. From day one, we were all made to feel very welcome, and put at ease and any needs we felt my mother-in-law had were met and sorted immediately, and are still met. She's nurtured and cared for with genuine affection shown to all residents

by the staff. The cleanliness of the residents is exemplary with the nourishing food on offer each day quite amazing. Thank you, staff and management. We sleep at night now, a new experience.

Reply from Jack Hendy, Manager at The Willows Nursing Home

Thank you for taking the time to provide us with such a positive review; it is our pleasure to care for your mother-in-law. I will ensure your kind and heartfelt words are shared with the team.

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Review of
Richmond Hall
from Judith D (Sister of Resident) published on 23 May 2024

Submitted via Website • Report

Overall Experience

My sister has needed nursing care for the 7 years she spent in Richmond Hall. I am so thankful I found it for her all those years ago. She was treated with love and care throughout. I was kept informed of her health issues when necessary and the staff were kind and helpful to us and others whenever

we visited. We will miss them all. Many have been working there for years, a tribute to their working environment and management. The staff appeared well supported by their local GP. The accommodation was pleasant, spacious and always clean.

Reply from Karen Beale, Manager at Richmond Hall

Thank you so much for those wonderful kind words. It's reviews like this, and of course our lovely residents that make the job worth doing. We will miss you too just like we will miss your sister. Please visit us anytime you feel able.

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Review of
Richmond Hall
from Michelle B (Daughter of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience

My father was so very happy during his 5 years at Richmond Hall, and I was also happy and confident in all the care he received. He had excellent relationships with all the staff.
They treated him with dignity and respect.
I knew I could leave him after visits, in their care, knowing that they had

his best interest and welfare at heart. They were very friendly and caring towards me and all of the family and kept us up to date with everything we needed to know. I will miss them all.

Reply from Karen Beale, Manager at Richmond Hall

Thank you for such kind words. We all loved your dad very much and he will be greatly missed by us all. Please come and visit us again when you feel able.

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Care Homes Owned by Regal Care Ltd in West Midlands

Regal Care Ltd Locations in West Midlands (2)

Regal Care Ltd Reviews in West Midlands (56)

Richmond Hall

The Willows Nursing Home

Richmond Hall

The Willows Nursing Home

Richmond Hall

The Willows Nursing Home

The Willows Nursing Home

Richmond Hall

Richmond Hall

The Willows Nursing Home

Richmond Hall

Richmond Hall

Richmond Hall

Richmond Hall

The Willows Nursing Home

The Willows Nursing Home

The Willows Nursing Home

The Willows Nursing Home

Richmond Hall

Richmond Hall

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