Care Homes Owned by Regal Care Ltd in West Midlands

sat with my wife and never once had any concerns regarding her care, repositioned on time every time, hygiene levels for her maintained to the highest level, help with feeding, one of most impressive thing was all the staff caring for her, every one always had a smile and such a caring compassionate approach so gentle and kind.
My wife went into Richmond Hall with complex, challenging nursing and caring needs and as those complexities and challenges got greater, the more all the staff excelled in there efforts to keep her to the highest standard of care possible, all of them were brilliant.
The care given at the end of my wife's life was amazing, compassionate loving and caring
THANK YOU ALL

entertainment but made full use of the personal grooming on offer along with regular visits from the vicar which she drew great comfort from. The staff never give up trying to include everyone. Over the months the home has been steadily decorated and improved. At the heart of it all the residents are nurtured and cared for with genuine affection from staff and management. As always cleanliness of the residents and home is exemplary with nourishing food on offer each day. During her last few days staff were ever more attentive responding to her ever changing needs. Staff helping us fill her last hours with love. Thank you The Willows for your love. You are fantastic!

enjoyed the company and interaction of other residents and above all she created a bond with her care providers - always patient with her, always trying to ensure her needs are met and importantly always making time for her. Residents are offered a menu selection for each day, there are plenty of drinks supplied and monitored, the tea trolley is always busy and the drinks are always served with a smile. Supported by a professional, dedicated nursing team and a strong friendly admin team our experience throughout has been excellent. The respect, care and compassion never faultered to the end and for this we thank all the team and will be forever grateful to them all.

washed and hair brushed. Looked after at mealtimes. And kept busy with activities. They were always available to talk to us about any concerns or health issues. Unfortunately mum passed away recently .(She had requested to be nursed at The Willows amongst friends.)
The care, compassion and dignity shown to mum at this time was wonderful and made a sad loss a little easier to bear. We are very grateful to all the staff there for being so kind to her.

and nurses. Activities are plentiful and every occasion is celebrated. It's a pleasure to visit them and always leave feeling calm and uplifted. Keep up the good work Richmond Hall.

me they genuinely enjoyed their job and wanted to be there and help. They were very caring, patient, kind and professional. They even made our relatives welcome. There was always someone to ask a question, get his oxygen tidy the room whatever we needed. I will truly miss your smiling faces, jokes and compassion so I've booked my place and hope to see you in about 20 years. Kind regards

- highly recommend!

he would settle as well as he has .
Many thanks to all the staff

as well as carers, ensuring my mother had the high level of care I wished for.

I was there. Many Many thanks to all.

happy to help. Their jobs can be challenging but always smiling and always using a person-centred approach. I would like to thank them from the bottom of my heart for the care they gave to Mom and for making her time there manageable.

that went into decorating the home for xmas and easter etc. The other good thing was all food was cooked on site and always smelt very good, no pre packed food here. Altogether a very nice place!

always helpful.

was deemed as unmanageable and nobody decided to inform family before arranging an assessment and a new home found by the time we found out, due to visiting! The hospital shouldn't be placing such vulnerable residents in this shambles of a home, I really would not recommend sending your family here as they will not be safely cared for.

knowing she was safe. All of the carers, and nurses kept us up to date with my aunt's needs, we never had to worry. She was looked after with such respect at the end of her life and the staff understood her dementia so well. I would not think twice about sending your loved one here, thank you to The Willows for everything you did for my aunt.

staff.