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Care Homes Owned by Regal Care Ltd in West Midlands

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8.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Regal Care Ltd in West Midlands

Only the locations & reviews in West Midlands for Regal Care Ltd are showing below.

View the details of all 6 locations (with 109 reviews) owned by Regal Care Ltd

Regal Care Ltd Locations in West Midlands (2)

 - Browse 2 Care Homes owned by Regal Care Ltd in West Midlands
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Richmond Hall
81-83 Stonnall Road, Aldridge, Walsall WS9 8JZ 
9.8 44 reviews
Richmond Hall, Walsall, West Midlands
"My brother David was in for care in his final weeks, the staff are the best, should be up there when it comes to care he was loved till he…"   Read all 44 reviews
  • from £1,363 / week
  • 64 Rooms
Location Type Care Home

Richmond Hall carries out a high standard of care within homely and comfortable surroundings, supporting residents to achieve their maximum potential and independence from a friendly team of staff ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
The Willows Nursing Home
Dangerfield Lane, Darlaston, Wednesbury WS10 7RT 
9.4 25 reviews
"All the staff including cleaning were very friendly and helpful. The evening/morning my mother sadly passed 17/01/26 all the staff at that…"   Read all 25 reviews
  • from £1,000 / week
  • 48 Rooms
Location Type Care Home

Purpose-built care facility, The Willows, has a forty-eight person capacity and makes an important contribution to elderly care in the surrounding community. The home is very welcoming to ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Regal Care Ltd Reviews in West Midlands (69)

8.7

Regal Care Ltd has a Group Review Score of 8.7 (8.694) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Regal Care Ltd must have a Review Score.

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Review of

The Willows Nursing Home

from Pauline R (Daughter of Resident) published on 26 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff including cleaning were very friendly and helpful. The evening/morning my mother sadly passed 17/01/26 all the staff at that time were very thoughtful and considerate. The two carers that attended to my mother after she passed made her look really peacefull, the compassion they showed
was above and beyond our expectations.
Reply from Jack Hendy, Manager at The Willows Nursing HomeThank you for taking the time to leave us with a review. The team and I are pleased to see that you were happy with the compassion shown to your Mother, and that this exceeded your expectations. The team and I send our best wishes to you and your family and hope you are keeping well.
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Review of

The Willows Nursing Home

from Nicola R (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was placed in the Nursing Home following her deterioration in condition and stayed here from early September 2025 to the day she died on 13th November 2025.
I found the staff to consistently show genuine kindness, taking time to talk to my mom, other residents and myself, they listened to
our concerns, and tried their best to make my mom feel comfortable and valued even though her care needs were escalating rapidly and her behaviour was challenging.
My mothers placement here was enforced and that includes on the nursing home and l believe that the Willows team were not fully made aware of moms challenges when she arrived. That said no one in this Nursing Home shied away from this situation and they knowing went above and beyond to help, which to me made a huge difference to my anguish and moms distress. When attending the home you can not help to see how the staff interact with others (knowingly and not), l was reassured to see how attentive and caring all of the staff were
Reply from Jack Hendy, Manager at The Willows Nursing HomeThank you for taking the time to leave such a kind review. We are truly pleased to hear that you were happy with the care your mother received while she was with us. It means a great deal to the team. We send our love and very best wishes to you and your family.
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Review of

Richmond Hall

from Carol B (Sister of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother David was in for care in his final weeks, the staff are the best, should be up there when it comes to care he was loved till he took his last breathe, and the care they gave to us as a family was way beyond, what we expected it's like a family there god bless them all x
Reply from Karen Beale, Manager at Richmond HallThank you for your kind review. We pride ourselves in our family atmosphere, and are so glad our residents and their families feel that way too. Your brother was a pleasure to care for and will be missed.
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Review of

Richmond Hall

from K M (Sister-in-law of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My terminally ill brother-in-law was recently admitted here from hospital, where we were told that he would not survive for more than 4 or 5 weeks. Thanks to the excellent care he was given, he lived for almost 10 weeks. The staff ensured that we were there at the end and for that we are all eternally
grateful. As a family we cannot thank the staff enough for their kindness, care and professionalism .
Reply from Karen Beale, Manager at Richmond HallThank you for such a kind review. The staff always welcome these positive feedbacks. It was our honour to care for him during the later stage of his life. I will pass this onto the staff.
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Review of

Richmond Hall

from Ken G (Husband of Resident) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I submitted a review in July 2025 due to my wife being given a short time to live, however due to the excellent care she she received from everyone, carers, nursing staff and even the cleaning staff, she lived well beyond the expected time, being comfortable and pain free.
I spent around 450 hours
sat with my wife and never once had any concerns regarding her care, repositioned on time every time, hygiene levels for her maintained to the highest level, help with feeding, one of most impressive thing was all the staff caring for her, every one always had a smile and such a caring compassionate approach so gentle and kind.
My wife went into Richmond Hall with complex, challenging nursing and caring needs and as those complexities and challenges got greater, the more all the staff excelled in there efforts to keep her to the highest standard of care possible, all of them were brilliant.
The care given at the end of my wife's life was amazing, compassionate loving and caring
THANK YOU ALL
Reply from Karen Beale, Manager at Richmond HallOh Ken, Thank you so much for this lovely review. We do try our hardest to care for those in our home, and their loved ones. Your wife and the family - you included will always have a special place in our hearts. Don't be a stranger there is always a glass of lemonade here for you !
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Review of

The Willows Nursing Home

from Ann-marie W (Daughter of Resident) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has been a resident for just over 12months and has been cared for with respect and dignity at all times, she always looks well cared for whenever we visit, all the staff are lovely and I have peace of mind now
Reply from Jack Hendy, Manager at The Willows Nursing HomeThank you so much for your kind words, I am pleased to hear that you feel that Mom is well cared for, respected and treated with dignity. I will share your kind words with the team.
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Review of

The Willows Nursing Home

from Elaine O (Daughter-in-law of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since early May 2024 my mother-in-law resided at The Willows. Even before she moved in we all felt encircled with safety and security with her needs placed paramount. All this remained so 'til the day she passed. She was genuinely unable to join in with many of the steadily increasing activities and
entertainment but made full use of the personal grooming on offer along with regular visits from the vicar which she drew great comfort from. The staff never give up trying to include everyone. Over the months the home has been steadily decorated and improved. At the heart of it all the residents are nurtured and cared for with genuine affection from staff and management. As always cleanliness of the residents and home is exemplary with nourishing food on offer each day. During her last few days staff were ever more attentive responding to her ever changing needs. Staff helping us fill her last hours with love. Thank you The Willows for your love. You are fantastic!
Reply from Jack Hendy, Manager at The Willows Nursing HomeThank you for your kind words. I am so pleased that your experience with us was positive. It was a pleasure to care for your Mother-in-Law throughout her time with us. The team and I send our love to you and your family.
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Review of

Richmond Hall

from M B (Son of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care my mother received. All the staff were wonderful and very caring. When my mother died (96) the staff were very empathetic to me and all help I needed was provided.
Reply from Karen Beale, Manager at Richmond HallThank you for your review. It was a pleasure caring for you Mom, the staff were very fond of her. I will pass your kind words to the staff.
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Review of

The Willows Nursing Home

from Sue S (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having used this care facility for over two years I can honestly say that the care, commitment and dedication of the carers, staff and team is second to none. Making a decision for our loved one to reside in a care home was a very worrying decision, however, our mother was happy with her room, she
enjoyed the company and interaction of other residents and above all she created a bond with her care providers - always patient with her, always trying to ensure her needs are met and importantly always making time for her. Residents are offered a menu selection for each day, there are plenty of drinks supplied and monitored, the tea trolley is always busy and the drinks are always served with a smile. Supported by a professional, dedicated nursing team and a strong friendly admin team our experience throughout has been excellent. The respect, care and compassion never faultered to the end and for this we thank all the team and will be forever grateful to them all.
Reply from Jack Hendy, Manager at The Willows Nursing HomeThank you for taking the time to leave us with a review, you are dearly missed by all and are welcome to visit us anytime. I will share your kind words with the team.
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Review of

The Willows Nursing Home

from Ann W (Daughter of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at The Willows Nursing Home for nearly 3 years.. starting with respite care then becoming a full time resident when her mobility severely declined. We were so pleased with her care in The Willows . They became like a second family. She was very well looked after, always clean,
washed and hair brushed. Looked after at mealtimes. And kept busy with activities. They were always available to talk to us about any concerns or health issues. Unfortunately mum passed away recently .(She had requested to be nursed at The Willows amongst friends.)
The care, compassion and dignity shown to mum at this time was wonderful and made a sad loss a little easier to bear. We are very grateful to all the staff there for being so kind to her.
Reply from Jack Hendy, Manager at The Willows Nursing HomeThank you for your kind words, it was our pleasure to care for your Mum. She is greatly missed by all. The team and I send our love to you and your family.
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Review of

Richmond Hall

from Marion O (Daughter of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom and dad are currently residing at Richmond hall and this place is a little gem. They are both really happy there and above all feel safe and loved. Their rooms are lovely and the food I am told is delicious and plentiful. The staff are a cracking team from the domestics through to the carers
and nurses. Activities are plentiful and every occasion is celebrated. It's a pleasure to visit them and always leave feeling calm and uplifted. Keep up the good work Richmond Hall.
Reply from Karen Beale, Manager at Richmond HallThank you so much for your lovely words. I am proud of the Richmond Hall team, and so happy that your parents are happy and feel safe too. We are not perfect but we try our best. I will pass this onto the staff team.
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Review of

Richmond Hall

from Theresa W (Relative of Resident) published on 23 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Step-father, grand-father spent the last few months of his life here and although he wasn't happy not being able to get around as much, he was so very comfortable and well looked after there. The building, grounds and decor was lovely. But what truly made it outstanding was the amazing staff. To
me they genuinely enjoyed their job and wanted to be there and help. They were very caring, patient, kind and professional. They even made our relatives welcome. There was always someone to ask a question, get his oxygen tidy the room whatever we needed. I will truly miss your smiling faces, jokes and compassion so I've booked my place and hope to see you in about 20 years. Kind regards
Reply from Karen Beale, Manager at Richmond HallThank you for your kind review. I will pass this onto the staff who loved him very much. Don't be a stranger, you are welcome here anytime.
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Review of

The Willows Nursing Home

from K S (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was admitted to your home after spending a number of weeks in hospital. As soon as I entered the home I felt at ease. All staff smiled and made me very welcome. Dad's experience in hospital wasn't good but The Willows made up for this. The care my dad received was excellent. Thank you so much
- highly recommend!
Reply from Jack Hendy, Manager at The Willows Nursing HomeThank you so much for taking the time to leave us with a review. It was our pleasure to care for your Dad and we are pleased that your experience has been positive. I will share your kind words with our team. We send our love to you and your family.
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Review of

Richmond Hall

from L L (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion that has been shown to our dad has been brilliant. It's very comforting for our family to know that our dad is very well cared for and happy.
All the staff are friendly and always ready to help if you have a query .
It was a hard decision to send dad into care and never thought
he would settle as well as he has .
Many thanks to all the staff
Reply from Karen Beale, Manager at Richmond HallIt is always a hard decision to make coming into a Care Home. Your kind words mean a lot to us all. I will be sure to pass this onto the staff, and we are glad you feel your Dad has been well cared for.
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Review of

The Willows Nursing Home

from K L (Daughter of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at The Willows for nearly two years. Throughout her time there, she was given excellent care by the staff, many of whom were with her throughout her time there. Despite her dementia, the staff kept her clean and comfortable and ensured she ate well. I am pleased that the staff became friends,
as well as carers, ensuring my mother had the high level of care I wished for.
Reply from Jack Hendy, Manager at The Willows Nursing HomeThank you for taking the time to leave us with a review. It really was our pleasure to care for your Mother. We all hope that you and your family are keeping well. I will share your kinds words with the team.
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Review of

Richmond Hall

from A R (Son of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom looked after very well, after hospital treatment with palliative care. I live away and could not get to mum as much as I wanted but her care was second to none. Staff all friendly and cared for her very very well. On my visits I was told everything I needed to know and her care carried on even though
I was there. Many Many thanks to all.
Reply from Karen Beale, Manager at Richmond HallThank you for your review of Richmond Hall and the care given to your Mom. It was a pleasure to care for her. I will pass your kind words on to the staff.
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Review of

The Willows Nursing Home

from Michelle T (Daughter of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom had to go here due to falling at home and breaking her ankle, Mom has mixed dementia. The Willows are wonderful, all staff, management, care staff, kitchen staff and domestics are polite and always chat to you and the care they provide is excellent standard, nothing too much trouble and always
happy to help. Their jobs can be challenging but always smiling and always using a person-centred approach. I would like to thank them from the bottom of my heart for the care they gave to Mom and for making her time there manageable.
Reply from Jack Hendy, Manager at The Willows Nursing HomeIt was our pleasure to care for your Mom recently. We are so pleased that you were all happy during her stay here.I will share your kind words with our team, and thank you for taking the time to leave us with a review.
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Review of

Richmond Hall

from A S (Son of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom was placed into this care home by the local council and we are so glad she was, the staff were so caring looking after my mom in her last few months. Everytime a carer walked into moms room there would always be a big smile on moms face. We were also impressed with the activities and the effort
that went into decorating the home for xmas and easter etc. The other good thing was all food was cooked on site and always smelt very good, no pre packed food here. Altogether a very nice place!
Reply from Karen Beale, Manager at Richmond HallThankyou for your kind review, its a pleasure to know that your Mom was happy with us. I will pass this on to all the staff.
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Review of

The Willows Nursing Home

from Sharon A (Daughter of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been resident now for 15 months and has settled in well, she's looked after very well and there's plenty for her to be involved with. The staff are always very kind and polite, they clearly put a lot of effort into caring for the residents and the management team are very nice and are
always helpful.
Reply from Jack Hendy, Manager at The Willows Nursing HomeThank you for taking the time to leave us with a review. We are pleased that your Mother has settled in well and that you feel she is well cared for. It is also positive to see that your experience with the management team has been good. I will share your kind words with our team.
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Review of

Richmond Hall

from C R (Son of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom was moved from hospital to Richmond House for end of life care, to be honest I can't recommend enough. The whole team from the individual carers through to the domestic staff, catering, management, doctors and nurses were absolutely brilliant, I can't thank them enough.
Reply from Karen Beale, Manager at Richmond HallThank you so much for the lovely review of Richmond Hall and its staff. We pride ourselves on giving the best care we can and it was an honour to care for your Mom. I will pass this review to the staff to see.
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Awards / Recognitions (0)

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