Richmond Hall, Walsall, West Midlands
Richmond Hall, Walsall, West Midlands
Richmond Hall, Walsall, West Midlands

Richmond Hall carries out a high standard of care within homely and comfortable surroundings, supporting residents to achieve their maximum potential and independance from a friendly team of staff while tailoring care packages that suit the individual.

A qualified team take the opinions of residents and their loved ones seriously, whilst keeping regular assessments of any developing needs.

Many specialist needs can be supported, such as Parkinson's, stroke care and sensory impairments.

Richmond Hall has a separate Dementia Unit which offers secure and sentistive care. Staff are fully trained in dementia care and are supported by the local mental health team.

Richmond Hall offers a wide variety of activities and entertainment, including 1:1 sessions, movies in the cinema room and visiting entertainers.

Richmond Hall was given a 'GOOD' report by CQC when they visited in April 2016.

Owner: Stonnall Care Ltd

Person in charge: Karen Beale (Home Manager)

Local Authority / Social Services: Walsall Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, Spanish; Castilian, Irish, Urdu

Single Rooms: 64

Shared Rooms: 0

Rooms with ensuite WC: 64

Weekly Charges Guide: Personal Care Single £799 – £1000 (These prices are only a guideline, please contact Richmond Hall to find out the exact price for your requirements.) Nursing Care Single £962 – £1200 (These prices are only a guideline, please contact Richmond Hall to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Richmond Hall is located off of the Chester Road, approximately ten minutes drive from Brownhills town centre and five minutes drive from Aldridge town centre.

Richmond Hall is accessible by bus with the number 35a stopping outside the home.

Visiting:

Visiting is anytime up until 8pm at night. Visitors at mealtimes are discouraged unless agreed with the nurse in charge prior to visiting

Parking:

Parking onsite

Latest Care Quality Commission* Report on Richmond Hall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Richmond Hall has a Review Score of 8.6 (8.646)

The Review Score of 8.6 (maximum of 10) for Richmond Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Richmond Hall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.583 for Richmond Hall is calculated as follows: ( (31 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.063 Points relating to the number of positive Reviews for Richmond Hall is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 4 Reviews ÷ 12.8 Target = 0.313

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Richmond Hall?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Richmond Hall

  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1

Brilliant home for respite. Fabulous staff, very helpful. Lovely rooms and food.

Excellent location.

How likely would you be to recommend Richmond Hall? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Karen Beale, Manager at Richmond Hall responded to this review on 26 Jun 2017:

Thank you for your review. We are glad you are happy.

My father-in-law has been a very happy resident of Richmond Hall. In the past week, he has needed end of life care and he has been treated with love, respect, dignity and the utmost care.
As his relatives, we have been given compassion, support and care.
The staff are a marvellous team and I cannot recommend them more highly.
I have only praise, thanks and respect for them all.

How likely would you be to recommend Richmond Hall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Karen Beale, Manager at Richmond Hall responded to this review on 26 Jun 2017:

Thank you for your kind comments. We are glad that your father in law was happy at Richmond Hall. It has been our pleasure looking after him.

I've been living here at Richmond Hall for approximately two and a half years in a lovely room overlooking the gardens and fish pond.
I never thought that in my nineties I would have the opportunity to make new friends in a beautiful stately home, surrounded by helpful staff who cater to my needs.
We have a fantastic entertainment manager who organises pampering days, movie afternoons, crossword puzzles, singers and musicians.
My favourite is playing bingo and going to our hairdresser who comes once a week.
The kitchen staff are also very friendly and come to us daily with the next day's menu choice.

How likely would you be to recommend Richmond Hall? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Karen Beale, Home Manager at Richmond Hall responded to this review on 28 Mar 2017:

Violet, It is an absolute pleasure to have you living at Richmond Hall. Your cheerful smile brightens our day. We all enjoy the activities too, although my favourite is when the staff dress up for 'themed days'. Thank you for your kind review.

The staff at Richmond Hall are wonderful with my father, they talk, joke and give cuddles to him. He enjoyed the firework display and the hot dogs on Bonfire night. He said it reminded him of when he used to take us as kids. The staff even asked if they could take him and a couple other residents to the local pub for a meal and a drink. My father was so excited about going, as it has been a long time since he has been to a pub. They had a great time. My dad is in such a great place, mentally and physically, compared to where he was before. My father loves it here in his words "I wish I came here earlier".

How likely would you be to recommend Richmond Hall? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Karen Beale, Home Manager at Richmond Hall responded to this review on 28 Mar 2017:

We are so pleased that your father is Happy at Richmond Hall. Our staff enjoy spending quality time with the residents and loved taking some of them to the pub during their own time. Thank you for your kind review.

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