






Richmond Hall carries out a high standard of care within homely and comfortable surroundings, supporting residents to achieve their maximum potential and independence from a friendly team of staff while tailoring care packages that suit the individual.
A qualified team takes the opinions of residents and their loved ones seriously, whilst keeping regular assessments of any developing needs.
Many specialist needs can be supported, such as Parkinson's, stroke care and sensory impairments.
Richmond...
Care Provided by Richmond Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are discussed during a viewing of the home, when we have more information about care needs.
The price(s) shown are provided by the care home. Contact Richmond Hall for full pricing details and T&Cs.
Contact Richmond Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Regal Care Ltd
- Private Owned
Person in charge
- Karen Beale(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2008
- Number of floors: 3
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (18)
Visiting
- Visiting is anytime up until 7pm at night. Visitors at mealtimes are discouraged unless agreed with the nurse in charge prior to visiting
Parking
- Parking onsite
Richmond Hall Reviews (49)
Richmond Hall has a Review Score of 9.8 (9.849) out of 10, based on 21 reviews in the last 2 years.
Over all time Richmond Hall has 49 reviews.
My dad has been residing at Richmond Hall for 3 years now. I am so happy with how they treat my dad with love, respect and courteousness, I wouldn't wish him to be anywhere else. The staff are truly amazing.
It is a pleasure to look after your dad, he makes us smile every day. I will pass on your lovely comments to the staff.
My sister has needed nursing care for the 7 years she spent in Richmond Hall. I am so thankful I found it for her all those years ago. She was treated with love and care throughout. I was kept informed of her health issues when necessary and the staff were kind and helpful to us and others whenever we visited. We will miss them all. Many have been working there for years, a tribute to their working environment and management. The staff appeared well supported by their local GP. The accommodation was pleasant, spacious and always clean.
Thank you so much for those wonderful kind words. It's reviews like this, and of course our lovely residents that make the job worth doing. We will miss you too just like we will miss your sister. Please visit us anytime you feel able.
They treated him with dignity and respect.
I knew I could leave him after visits, in their care, knowing that they had his best interest and welfare at heart. They were very friendly and caring towards me and all of the family and kept us up to date with everything we needed to know. I will miss them all.
Thank you for such kind words. We all loved your dad very much and he will be greatly missed by us all. Please come and visit us again when you feel able.
I have got say that the care my aunty received by the dedicated staff at Richmond Hall was exceptional and I can’t fault anything they did for her. I would like to give them a glowing reference and would recommend them to anyone looking for a place to look after a loved one.
That is very kind of you. It was our absolute pleasure to care for your aunty.
I would like to thank the dedicated staff and management at Richmond Hall for the way they cared for my husband’s aunt. They were compassionate, helpful and patient all through her stay there, and looked after us right to the end. Thank you.
It was our pleasure to look after her. Thank you for your kind review.
When you walked in all the staff said hello and had a lovely smile. A lovely welcome and all were wonderful to my husband until he passed away. Thanks to you all.
Thank you so much for such a lovely review. It was our pleasure to look after your husband who we miss very much.
Place is good.
Thank you for your review. We are glad you are happy with the service we offer.
She is very content.
The activities are very good and varied.
The home always smells nice and clean.
Thank you for your kind words. We are so pleased that your mom is happy and content at Richmond Hall.
Staff all very good and helpful.
Thank you, Dorothy. Glad you are very happy at Richmond Hall.
Staff are very good and understanding to me.
It's nice to hear that you are happy at Richmond Hall and that you like the staff - they like you too! Thank you for your kind words.
All the staff are very kind and considerate and are happy to have a chat. I do feel that there should be improvements to the shower room.
Thank you Dorothy for your review. We have taken note regarding your comment about the shower room, this will be discussed at the next management meeting. Glad you are happy with the staff that look after you.
A big thank you to all staff at Richmond Hall, my brother has only been a resident here for a few months, we have found all staff welcoming, hard-working and inclusive. My brother has excellent care, he is happy constantly, responds well to all staff as he feels safe and knows his needs will always be met.
It’s our absolute pleasure to look after your brother and we are glad that he feels safe and well cared for. Thank you for your kind words.
Very welcoming staff and kept me informed about everything.
Thank you for your review. If you have any comments that would help us to improve our services, please get in touch.
My dad has been a resident at Richmond Hall Care Home since March 2020, firstly on residential care and then on full-time nursing care. Throughout his stay, staff across all roles have been wonderful. They have become part of the family and the expertise among the nursing and senior care staff is excellent. They were there when Dad passed away and nothing was too much trouble; we were all treated with respect and consideration and I will never forget the personal support I received at that difficult time.
Thank you for your very kind words. It's been our absolute pleasure looking after your dad and he will be dearly missed, as will you. It would be lovely to see you again when you feel you are able. Pop in for a cuppa!
A care home which gives true meaning to the word 'care'. At all levels, the management and staff are committed to the wellbeing of their residents. Nothing is too much trouble and I would definitely have no hesitation in recommending Richmond Hall to others in need of high quality care.
Thank you for such kind words. It has been totally our pleasure to look after your loved ones. True fighters through and through.
The staff were extremely caring and helpful. They were able to sort out mums medical issues very efficiently and professionally. Mum was happy with her care despite difficult restrictions in place due to Covid which meant she was only allowed one designated visitor and activities were restricted and she was sad to leave
Thankyou for your review. We are glad to have been able to help during the difficult times we are experiencing. Please contact us if you ever need further assistance.
Richmond is a very caring and well-run home - I couldn't fault it.
Thank you for your kind words. We dont like our residents leaving, especially when we have grown fond of them. We hope all is going well. Kindest regards.
My mum moved into Richmond Hall as a temporary measure in January 2020 due to health issues. She was soon so happy there that she decided to stay permanently. She is always happy and relaxed when I see her and for the first time in years, I am completely confident that she is safe and cared for. She says that all the staff treat her as a person. During the pandemic, things have not been easy but staff have done everything they can to make residents' lives as good as possible. We enjoyed regular video calls when we were not able to visit and the management has kept us regularly updated. I never thought I would let my mum live in a care home but it has given her a new lease of life, where she no longer has to struggle. I am constantly grateful for the excellent care she receives.
It has indeed been a very difficult time. We are glad your mom is happy at Richmond hall and that she decided to stay with us. Let us hope this next year brings us more happiness. Thank you for your kind words.
My mother has been a resident at Richmond Hall for two years. I cannot speak highly enough about this home. My mother is extremely well cared for and content. All of the staff are friendly, caring and respectful. I know from experience that they go above and beyond what is expected of them. Communication from the home is excellent. Going into Richmond Hall is going into a happy environment and to quote my mother - ‘I couldn’t be anywhere better.'
Thank you for your kind words. Your Mom is a pleasure to care for and brightens our day during these tough times. Her smile says it all.
This Care Home is a wonderful find for my mom. The care is excellent and the staff treats all residents with family love and care, kindness, and respect which is shown by all of the staff. The home feels happy, clean and well run. Mom came into the home non-responsive, a curled-up human who we thought was at the end of her life. Twelve months on she is awake, aware and looking very healthy which I know is down to the care and attitude of this wonderful, brilliant care home and all the lovely staff who work there.
Thank you so much for your kind review of our home and the care which we provide. Your Mom is a pleasure to care for. We are so glad that you are happy with all that we do for her.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 January 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Richmond Hall.
There are no upcoming events for Richmond Hall.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Richmond Hall.
Accreditations
There are no accreditations posted yet for Richmond Hall.
Meet the Team (4)

Karen has managed Richmond Hall since it opened in 2008 and is passionate about caring for the elderly. T Karen's dedication is unmatched as a home manager; she takes on the role of a person of support, guidance and counselling for her staff; nothing is ever too much to ask.
As a qualified nurse, Karen recognises the importance of quality nursing care and works to maintain high standards within the home. Care of the Elderly has been Karen's focus since the beginning of her career, and she has worked with older people for over 30 years.
Personally, Karen has a love of horses and her Bulldog. She has three children and three grandchildren. Karen is proud that one of her daughters has followed in her footsteps and is now a qualified Mental Health Nurse.

Sasha is the Deputy Manager of Richmond Hall. Sasha has been a qualified nurse for over three years now and has previously worked in a senior career before returning to her new role after completing her studies.
The Deputy Manager has responsibilities to oversee all care for residents living at the home. This includes their physical and mental health/wellbeing. Medication, GP reviews, general observations, wound care and mental health reviews. Each individual is treated using a person-centred approach to meet all their holistic needs whilst staying at Richmond Hall, either permanently, respite or most recently, D2A placements.
A favourite quote from our Deputy Manager is " Individuals who have dementia have not approached the end of their life but instead started a new stage in their life, we must adapt to ensure they can live a fulfilled life"
Qualifications: BNurs Hons in Mental Health Nursing

Linda has been working at the home for several years where she began a career in the previous ICT Unit and was promoted to Care co-ordinator. The ICT Unit had stopped and Linda was promoted to the role of Support Manager she works between both floors dementia and general.
Linda has built good working relationships with other professionals and liaises brilliantly with other families. She is a Train the trainer in moving and handling, she, therefore, trains all staff who work at Richmond Hall to ensure safe and effective moving and handling skills are practised and maintained. Linda is a link worker for infection control with our local hospital Walsall Manor. Part of her role is to assist management to interview new staff, provide training, give care standards packages for new beginners who have no qualifications in care, completing audits.
Linda is a very keen karaoke singer and can often be found singing and entertaining our residents. She also took time during 'lockdown' due to covid restrictions to broaden her abilities and step up as the hairdresser at the home, Linda loves to make others happy and laugh.

Ros is the unit manager for the general unit located on the ground and lower ground floor. Ros worked in the home in 2008 as a nurse caring for the elderly. She had previously completed her district training also and worked in the community for some time.
The unit manager has responsibilities to overview all care for residents living at the home on this unit. This includes their physical and mental health/wellbeing. Medication, GP reviews, general observations, wound care and mental health reviews. Each resident has their needs tailored to meet their personal needs, views and beliefs to ensure our care is person-centred.
Ros loves her holidays away, especially in the countryside where it is quiet. She also likes karaoke her favourite song being dancing queen.
Qualification: Registered General Nurse
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