Richmond Hall

81-83 Stonnall Road, Aldridge, Walsall WS9 8JZ
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9.6 41 Reviews
  • Richmond Hall, Walsall
Richmond Hall carries out a high standard of care within homely and comfortable surroundings, supporting residents to achieve their maximum potential and independence from a friendly team of staff while tailoring care packages that suit the individual.

A qualified team takes the opinions of residents and their loved ones seriously, whilst keeping regular assessments of any developing needs.

Many specialist needs can be supported, such as Parkinson's, stroke care and sensory impairments.

Richmond Hall has a separate Dementia Unit which offers secure and sensitive care. Staff are fully trained in dementia care and are supported by the local mental health team.

Richmond Hall offers a wide variety of activities and entertainment, including 1:1 sessions, movies in the cinema room and visiting entertainers.

Richmond Hall was given a 'GOOD' report by CQC when they visited in April 2016. CQC visited again in January 2019 and again Richmond Hall was recognised as 'GOOD' in the report.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees are discussed during a viewing of the home, when we have more information about care needs.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Karen Beale (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2008
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)

Visiting

  • Visiting is anytime up until 7pm at night. Visitors at mealtimes are discouraged unless agreed with the nurse in charge prior to visiting

Parking

  • Parking onsite

Richmond Hall Reviews (41)

9.6

Richmond Hall has a Review Score of 9.6 (9.619) out of 10, based on 26 reviews in the last 2 years.
Over all time Richmond Hall has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Richmond Hall
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Total of 41, showing 21-40
Review from Dorothy C (Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy. Plenty of help.
Staff all very good and helpful.
Reply from Karen Beale, Manager at Richmond Hall

Thank you, Dorothy. Glad you are very happy at Richmond Hall.

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Review from G H (Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They are very good to me and they are very patient. I am happy and comfortable. I like talking to them, don't want to go anywhere else.
Staff are very good and understanding to me.
Reply from Karen Beale, Manager at Richmond Hall

It's nice to hear that you are happy at Richmond Hall and that you like the staff - they like you too! Thank you for your kind words.

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Review from Dorothy T (Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
All the staff are very kind and considerate and are happy to have a chat. I do feel that there should be improvements to the shower room.
Reply from Karen Beale, Manager at Richmond Hall

Thank you Dorothy for your review. We have taken note regarding your comment about the shower room, this will be discussed at the next management meeting. Glad you are happy with the staff that look after you.

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Review from M H (Sister of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A big thank you to all staff at Richmond Hall, my brother has only been a resident here for a few months, we have found all staff welcoming, hard-working and inclusive. My brother has excellent care, he is happy constantly, responds well to all staff as he feels safe and knows his needs will always
be met.
Reply from Karen Beale, Manager at Richmond Hall

It’s our absolute pleasure to look after your brother and we are glad that he feels safe and well cared for. Thank you for your kind words.

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Review from G W (Sister of Resident) published on 26 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming staff and kept me informed about everything.
Reply from Karen Beale, Manager at Richmond Hall

Thank you for your review. If you have any comments that would help us to improve our services, please get in touch.

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Review from Mary D (Daughter of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Richmond Hall Care Home since March 2020, firstly on residential care and then on full-time nursing care. Throughout his stay, staff across all roles have been wonderful. They have become part of the family and the expertise among the nursing and senior care staff is excellent.
They were there when Dad passed away and nothing was too much trouble; we were all treated with respect and consideration and I will never forget the personal support I received at that difficult time.
Reply from Karen Beale, Manager at Richmond Hall

Thank you for your very kind words. It's been our absolute pleasure looking after your dad and he will be dearly missed, as will you. It would be lovely to see you again when you feel you are able. Pop in for a cuppa!

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Review from M O (Stepson of Resident) published on 21 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A care home which gives true meaning to the word 'care'. At all levels, the management and staff are committed to the wellbeing of their residents. Nothing is too much trouble and I would definitely have no hesitation in recommending Richmond Hall to others in need of high quality care.
Reply from Karen Beale, Manager at Richmond Hall

Thank you for such kind words. It has been totally our pleasure to look after your loved ones. True fighters through and through.

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Review from Heidi B (Friend of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Richmond Hall following a fall which resulted in a fractured pelvis. She spent just over four weeks there before moving to a home nearer to where she used to live.
The staff were extremely caring and helpful. They were able to sort out mums medical issues very efficiently and professionally.
Mum was happy with her care despite difficult restrictions in place due to Covid which meant she was only allowed one designated visitor and activities were restricted and she was sad to leave
Reply from Karen Beale, Manager at Richmond Hall

Thankyou for your review. We are glad to have been able to help during the difficult times we are experiencing. Please contact us if you ever need further assistance.

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Review from Janet H (Daughter of Resident) published on 5 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Richmond Hall for 5-weeks, before transferring to a care home nearer to where I live. The nursing care she received was exceptional. The staff were very friendly and caring. I couldn't fault the home. I wish she was back there!
Richmond is a very caring and well-run home - I couldn't
fault it.
Reply from Karen Beale, Manager at Richmond Hall

Thank you for your kind words. We dont like our residents leaving, especially when we have grown fond of them. We hope all is going well. Kindest regards.

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Review from Anne K (Daughter of Resident) published on 16 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Richmond Hall as a temporary measure in January 2020 due to health issues. She was soon so happy there that she decided to stay permanently. She is always happy and relaxed when I see her and for the first time in years, I am completely confident that she is safe and cared for. She
says that all the staff treat her as a person. During the pandemic, things have not been easy but staff have done everything they can to make residents' lives as good as possible. We enjoyed regular video calls when we were not able to visit and the management has kept us regularly updated. I never thought I would let my mum live in a care home but it has given her a new lease of life, where she no longer has to struggle. I am constantly grateful for the excellent care she receives.
Reply from Karen Beale, Manager at Richmond Hall

It has indeed been a very difficult time. We are glad your mom is happy at Richmond hall and that she decided to stay with us. Let us hope this next year brings us more happiness. Thank you for your kind words.

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Review from Lynn B (Daughter of Resident) published on 16 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Richmond Hall for two years. I cannot speak highly enough about this home. My mother is extremely well cared for and content. All of the staff are friendly, caring and respectful. I know from experience that they go above and beyond what is expected of them. Communication
from the home is excellent. Going into Richmond Hall is going into a happy environment and to quote my mother - ‘I couldn’t be anywhere better.'
Reply from Karen Beale, Manager at Richmond Hall

Thank you for your kind words. Your Mom is a pleasure to care for and brightens our day during these tough times. Her smile says it all.

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Review from Kathleen M (Daughter of Resident) published on 30 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This Care Home is a wonderful find for my mom. The care is excellent and the staff treats all residents with family love and care, kindness, and respect which is shown by all of the staff. The home feels happy, clean and well run. Mom came into the home non-responsive, a curled-up human who we thought
was at the end of her life. Twelve months on she is awake, aware and looking very healthy which I know is down to the care and attitude of this wonderful, brilliant care home and all the lovely staff who work there.
Reply from Karen Beale, Manager at Richmond Hall

Thank you so much for your kind review of our home and the care which we provide. Your Mom is a pleasure to care for. We are so glad that you are happy with all that we do for her.

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Review from John T (Son of Resident) published on 9 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team were brilliant in looking after my mom for the last 3 months of her life. They couldn't have done more for her. My dad and I were extremely happy with the level of care provided and how this was made personal. Nothing was too much trouble, especially in these COVID related times
and I would be happy to recommend Richmond Hall as a safe, caring environment to anyone thinking of housing their parents/wives/husbands at this home.
Reply from Karen Beale, Manager at Richmond Hall

Thank you for your kind review of our home and the care we provide. It was our pleasure to look after your Mom, and we would like to thank you for your understanding during the awful times we find ourselves in with this virus. I hope you and your Dad are well and looking after each other. Take care.

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Review from D S (Son of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff to be caring and compassionate to my mother. I believe they made her last few weeks as comfortable as they could. They were also very supportive of us as a family.
Reply from Karen Beale, Manager at Richmond Hall

We are glad that you felt the staff were caring and supportive. Thank you for your kind words, the staff have said she was a pleasure to look after.

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Review from L E (Granddaughter of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers can't do enough for the residents and treat them as a family. They are kind, caring, loving and always go above and beyond. My grandmother was treated with kindness, dignity and as an individual during her time here.
Reply from Karen Beale, Manager at Richmond Hall

Thank you for your kind words. We strive to make our residents happy whilst they are with us. We are pleased that you have been happy with her care.

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Review from Katie M (Granddaughter of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best care home you could ask for made my nan and us feel at home from day one, lovely people in a lovely setting. They go above and beyond for the residents extended family for life.
Reply from Karen Beale, Manager at Richmond Hall

Thank you for your kind words, it has been our pleasure looking after your Nan.

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Review from Sharon S (Daughter of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing, caring, loving home full of wonderful staff who treat the residents with dignity and love. They also care deeply about the families and do all they can to reassure and inform you. My mother was cared for so lovingly the staff became my extended family. I can honestly say if your mum or dad
or any family member needs care either nursing or dementia this is the place to go to. It gives you peace of mind and the best care for a loved one.
Reply from Karen Beale, Manager at Richmond Hall

We are glad that you are pleased with the love and care given to your Mum. She was loved by many, and we have built a close relationship with the family. Thank you for taking the time to write a review.

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Review from Ian C (Son of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Used this home as respite for my dad while I went on holiday for 2 weeks.
Reply from Karen Beale, Manager at Richmond Hall

We are so pleased that your dad enjoyed his stay at Richmond Hall, we look forward to welcoming him back in the near future.

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Review from Joanna H (Daughter-in-law of Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has been a very happy resident of Richmond Hall. In the past week, he has needed end of life care and he has been treated with love, respect, dignity and the utmost care.
As his relatives, we have been given compassion, support and care.
The staff are a marvellous team and I cannot
recommend them more highly.
I have only praise, thanks and respect for them all.
Reply from Karen Beale, Manager at Richmond Hall

Thank you for your kind comments. We are glad that your father in law was happy at Richmond Hall. It has been our pleasure looking after him.

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Review from Violet G (Resident) assisted by family/friend published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I've been living here at Richmond Hall for approximately two and a half years in a lovely room overlooking the gardens and fish pond.
I never thought that in my nineties I would have the opportunity to make new friends in a beautiful stately home, surrounded by helpful staff who cater to my needs.
We
have a fantastic entertainment manager who organises pampering days, movie afternoons, crossword puzzles, singers and musicians.
My favourite is playing bingo and going to our hairdresser who comes once a week.
The kitchen staff are also very friendly and come to us daily with the next day's menu choice.
Reply from Karen Beale, Home Manager at Richmond Hall

Violet, It is an absolute pleasure to have you living at Richmond Hall. Your cheerful smile brightens our day. We all enjoy the activities too, although my favourite is when the staff dress up for 'themed days'. Thank you for your kind review.

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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for Richmond Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.619 for Richmond Hall is calculated as follows: ( (219 Excellents x 5) + (57 Goods x 4) + (21 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 302 Ratings = 4.619
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond Hall is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

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Karen Beale

Job Title: Home Manager Joined: 2007

Karen has managed Richmond Hall since it opened in 2008 and is passionate about the care for the elderly. This is one of two services Karen manages. Karen's dedication is unmatched as a home manager, she takes on the role of a person of support, guidance and counselling for her staff; nothing is ever too much to ask.


As a qualified nurse, Karen recognises the importance of quality nursing care and works to maintain high standards within the home. Care of the Elderly has been Karen's focus since the beginning of her carer and has worked with older people for over 30 years.


Personally, Karen has a love of horses and her new Bulldog. She has three children and two grandchildren. Karen is proud that one of her daughters has followed in her footsteps and is now a qualified Mental health Nurse.

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Sasha Beale

Job Title: Unit Manager and registered mental health nurse Joined: 2021

Sasha is the unit manager of Strawberry Fields dementia unit located on the first floor of the home. Sasha has been a qualified nurse for over a year now and has previously worked in a senior career before returning to her new role after completing her studies.


The unit manager has responsibilities to overview all care for residents living at the home on this unit. This includes their physical and mental health/wellbeing. Medication, GP reviews, general observations, wound care and mental health reviews. Each individual is treated using a person-centred approach to meet all their holistic needs whilst staying at Richmond Hall either permanently, respite or most recently D2A placements.


A favourite quote from our unit manager is " Individuals who have dementia have not approached the end of their life but instead started a new stage in their life we must adapt to ensure they can live a fulfilled life"


Qualifications: BNurs Hons in Mental Health Nursing

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Linda Boylan

Job Title: Support Manager Joined: 2010

Linda has been working at the home for several years where she began a career in the previous ICT Unit and was promoted to Care co-ordinator. The ICT Unit had stopped and Linda was promoted to the role of Support Manager she works between both floors dementia and general.


Linda has built good working relationships with other professionals and liaises brilliantly with other families. She is a Train the trainer in moving and handling, she, therefore, trains all staff who work at Richmond Hall to ensure safe and effective moving and handling skills are practised and maintained. Linda is a link worker for infection control with our local hospital Walsall Manor. Part of her role is to assist management to interview new staff, provide training, give care standards packages for new beginners who have no qualifications in care, completing audits.


Linda is a very keen karaoke singer and can often be found singing and entertaining our residents. She also took time during 'lockdown' due to covid restrictions to broaden her abilities and step up as the hairdresser at the home, Linda loves to make others happy and laugh.

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Ros Harding

Job Title: Unit Manager and Registered General Nurse Joined: 2008

Ros is the unit manager for the general unit located on the ground and lower ground floor. Ros worked in the home in 2008 as a nurse caring for the elderly. She had previously completed her district training also and worked in the community for some time.


The unit manager has responsibilities to overview all care for residents living at the home on this unit. This includes their physical and mental health/wellbeing. Medication, GP reviews, general observations, wound care and mental health reviews. Each resident has their needs tailored to meet their personal needs, views and beliefs to ensure our care is person-centred.


Ros loves her holidays away, especially in the countryside where it is quiet. She also likes karaoke her favourite song being dancing queen.


Qualification: Registered General Nurse

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