






Richmond Hall carries out a high standard of care within homely and comfortable surroundings, supporting residents to achieve their maximum potential and independence from a friendly team of staff while tailoring care packages that suit the individual.
A qualified team takes the opinions of residents and their loved ones seriously, whilst keeping regular assessments of any developing needs.
Many specialist needs can be supported, such as Parkinson's, stroke care and sensory impairments.
Richmond...
Care Provided by Richmond Hall
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 64 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are discussed during a viewing of the home, when we have more information about care needs.
The price(s) shown are provided by the care home. Contact Richmond Hall for full pricing details and T&Cs.
Contact Richmond Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Regal Care Ltd
- Private Owned
Person in charge
- Karen Beale(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2008
- Number of floors: 3
Room Information
- Single Rooms (64)
- Single Rooms with ensuite Wet Room (18)
Visiting
- Visiting is anytime up until 7pm at night. Visitors at mealtimes are discouraged unless agreed with the nurse in charge prior to visiting
Parking
- Parking onsite
Richmond Hall Reviews (49)
Richmond Hall has a Review Score of 9.8 (9.849) out of 10, based on 21 reviews in the last 2 years.
Over all time Richmond Hall has 49 reviews.
The manager and the team were brilliant in looking after my mom for the last 3 months of her life. They couldn't have done more for her. My dad and I were extremely happy with the level of care provided and how this was made personal. Nothing was too much trouble, especially in these COVID related times and I would be happy to recommend Richmond Hall as a safe, caring environment to anyone thinking of housing their parents/wives/husbands at this home.
Thank you for your kind review of our home and the care we provide. It was our pleasure to look after your Mom, and we would like to thank you for your understanding during the awful times we find ourselves in with this virus. I hope you and your Dad are well and looking after each other. Take care.
I found the staff to be caring and compassionate to my mother. I believe they made her last few weeks as comfortable as they could. They were also very supportive of us as a family.
We are glad that you felt the staff were caring and supportive. Thank you for your kind words, the staff have said she was a pleasure to look after.
The carers can't do enough for the residents and treat them as a family. They are kind, caring, loving and always go above and beyond. My grandmother was treated with kindness, dignity and as an individual during her time here.
Thank you for your kind words. We strive to make our residents happy whilst they are with us. We are pleased that you have been happy with her care.
The best care home you could ask for made my nan and us feel at home from day one, lovely people in a lovely setting. They go above and beyond for the residents extended family for life.
Thank you for your kind words, it has been our pleasure looking after your Nan.
An amazing, caring, loving home full of wonderful staff who treat the residents with dignity and love. They also care deeply about the families and do all they can to reassure and inform you. My mother was cared for so lovingly the staff became my extended family. I can honestly say if your mum or dad or any family member needs care either nursing or dementia this is the place to go to. It gives you peace of mind and the best care for a loved one.
We are glad that you are pleased with the love and care given to your Mum. She was loved by many, and we have built a close relationship with the family. Thank you for taking the time to write a review.
Used this home as respite for my dad while I went on holiday for 2 weeks.
We are so pleased that your dad enjoyed his stay at Richmond Hall, we look forward to welcoming him back in the near future.
As his relatives, we have been given compassion, support and care.
The staff are a marvellous team and I cannot recommend them more highly.
I have only praise, thanks and respect for them all.
Thank you for your kind comments. We are glad that your father in law was happy at Richmond Hall. It has been our pleasure looking after him.
I never thought that in my nineties I would have the opportunity to make new friends in a beautiful stately home, surrounded by helpful staff who cater to my needs.
We have a fantastic entertainment manager who organises pampering days, movie afternoons, crossword puzzles, singers and musicians.
My favourite is playing bingo and going to our hairdresser who comes once a week.
The kitchen staff are also very friendly and come to us daily with the next day's menu choice.
Violet, It is an absolute pleasure to have you living at Richmond Hall. Your cheerful smile brightens our day. We all enjoy the activities too, although my favourite is when the staff dress up for 'themed days'. Thank you for your kind review.
The staff at Richmond Hall are wonderful with my father, they talk, joke and give cuddles to him. He enjoyed the firework display and the hot dogs on Bonfire night. He said it reminded him of when he used to take us as kids. The staff even asked if they could take him and a couple other residents to the local pub for a meal and a drink. My father was so excited about going, as it has been a long time since he has been to a pub. They had a great time. My dad is in such a great place, mentally and physically, compared to where he was before. My father loves it here in his words "I wish I came here earlier".
We are so pleased that your father is Happy at Richmond Hall. Our staff enjoy spending quality time with the residents and loved taking some of them to the pub during their own time. Thank you for your kind review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 January 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Richmond Hall.
There are no upcoming events for Richmond Hall.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Richmond Hall.
Accreditations
There are no accreditations posted yet for Richmond Hall.
Meet the Team (4)

Karen has managed Richmond Hall since it opened in 2008 and is passionate about caring for the elderly. T Karen's dedication is unmatched as a home manager; she takes on the role of a person of support, guidance and counselling for her staff; nothing is ever too much to ask.
As a qualified nurse, Karen recognises the importance of quality nursing care and works to maintain high standards within the home. Care of the Elderly has been Karen's focus since the beginning of her career, and she has worked with older people for over 30 years.
Personally, Karen has a love of horses and her Bulldog. She has three children and three grandchildren. Karen is proud that one of her daughters has followed in her footsteps and is now a qualified Mental Health Nurse.

Sasha is the Deputy Manager of Richmond Hall. Sasha has been a qualified nurse for over three years now and has previously worked in a senior career before returning to her new role after completing her studies.
The Deputy Manager has responsibilities to oversee all care for residents living at the home. This includes their physical and mental health/wellbeing. Medication, GP reviews, general observations, wound care and mental health reviews. Each individual is treated using a person-centred approach to meet all their holistic needs whilst staying at Richmond Hall, either permanently, respite or most recently, D2A placements.
A favourite quote from our Deputy Manager is " Individuals who have dementia have not approached the end of their life but instead started a new stage in their life, we must adapt to ensure they can live a fulfilled life"
Qualifications: BNurs Hons in Mental Health Nursing

Linda has been working at the home for several years where she began a career in the previous ICT Unit and was promoted to Care co-ordinator. The ICT Unit had stopped and Linda was promoted to the role of Support Manager she works between both floors dementia and general.
Linda has built good working relationships with other professionals and liaises brilliantly with other families. She is a Train the trainer in moving and handling, she, therefore, trains all staff who work at Richmond Hall to ensure safe and effective moving and handling skills are practised and maintained. Linda is a link worker for infection control with our local hospital Walsall Manor. Part of her role is to assist management to interview new staff, provide training, give care standards packages for new beginners who have no qualifications in care, completing audits.
Linda is a very keen karaoke singer and can often be found singing and entertaining our residents. She also took time during 'lockdown' due to covid restrictions to broaden her abilities and step up as the hairdresser at the home, Linda loves to make others happy and laugh.

Ros is the unit manager for the general unit located on the ground and lower ground floor. Ros worked in the home in 2008 as a nurse caring for the elderly. She had previously completed her district training also and worked in the community for some time.
The unit manager has responsibilities to overview all care for residents living at the home on this unit. This includes their physical and mental health/wellbeing. Medication, GP reviews, general observations, wound care and mental health reviews. Each resident has their needs tailored to meet their personal needs, views and beliefs to ensure our care is person-centred.
Ros loves her holidays away, especially in the countryside where it is quiet. She also likes karaoke her favourite song being dancing queen.
Qualification: Registered General Nurse
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