The Willows Nursing Home

Uncle is a lot better in this home than the last home. Staff + management are lovely & nothing is too much trouble. Care + needs are how they should be. Lovely place with lovely rooms. Very clean

My mom has been a resident here since Jan 26. I cannot praise the manager and staff enough, their care and professional are amazing. They help, listen and are always available for anything. 10/10 for the home and staff they all do an amazing job.

All staff who cared for my father, was pleasant and helpful in all they did for my father, caring and making sure my dad was comfortable in the short time he was at the willows. The manager Jack and maxine are very welcoming and helpful too.. I am very pleased with the care my dad had from the home. I like to say thank you to all and I will recommend The Willows to anyone.

The end of life care was exceptional. Nothing was too much trouble for any of the staff. We as visitors were always welcomed and the staff all looked happy in their work. My brother was always treated with dignity and genuine care. I would recommend this care home to anyone. From cleaners to managers, all had the same level of care.

I can only say a very big thankyou to everyone who works there.

All the staff including cleaning were very friendly and helpful. The evening/morning my mother sadly passed 17/01/26 all the staff at that time were very thoughtful and considerate. The two carers that attended to my mother after she passed made her look really peacefull, the compassion they showed was above and beyond our expectations.

My mothers placement here was enforced and that includes on the nursing home and l believe that the Willows team were not fully made aware of moms challenges when she arrived. That said no one in this Nursing Home shied away from this situation and they knowing went above and beyond to help, which to me made a huge difference to my anguish and moms distress. When attending the home you can not help to see how the staff interact with others (knowingly and not), l was reassured to see how attentive and caring all of the staff were

My mom has been a resident for just over 12months and has been cared for with respect and dignity at all times, she always looks well cared for whenever we visit, all the staff are lovely and I have peace of mind now

Since early May 2024 my mother-in-law resided at The Willows. Even before she moved in we all felt encircled with safety and security with her needs placed paramount. All this remained so 'til the day she passed. She was genuinely unable to join in with many of the steadily increasing activities and entertainment but made full use of the personal grooming on offer along with regular visits from the vicar which she drew great comfort from. The staff never give up trying to include everyone. Over the months the home has been steadily decorated and improved. At the heart of it all the residents are nurtured and cared for with genuine affection from staff and management. As always cleanliness of the residents and home is exemplary with nourishing food on offer each day. During her last few days staff were ever more attentive responding to her ever changing needs. Staff helping us fill her last hours with love. Thank you The Willows for your love. You are fantastic!

Having used this care facility for over two years I can honestly say that the care, commitment and dedication of the carers, staff and team is second to none. Making a decision for our loved one to reside in a care home was a very worrying decision, however, our mother was happy with her room, she enjoyed the company and interaction of other residents and above all she created a bond with her care providers - always patient with her, always trying to ensure her needs are met and importantly always making time for her. Residents are offered a menu selection for each day, there are plenty of drinks supplied and monitored, the tea trolley is always busy and the drinks are always served with a smile. Supported by a professional, dedicated nursing team and a strong friendly admin team our experience throughout has been excellent. The respect, care and compassion never faultered to the end and for this we thank all the team and will be forever grateful to them all.

The care, compassion and dignity shown to mum at this time was wonderful and made a sad loss a little easier to bear. We are very grateful to all the staff there for being so kind to her.

My dad was admitted to your home after spending a number of weeks in hospital. As soon as I entered the home I felt at ease. All staff smiled and made me very welcome. Dad's experience in hospital wasn't good but The Willows made up for this. The care my dad received was excellent. Thank you so much - highly recommend!

My mother was at The Willows for nearly two years. Throughout her time there, she was given excellent care by the staff, many of whom were with her throughout her time there. Despite her dementia, the staff kept her clean and comfortable and ensured she ate well. I am pleased that the staff became friends, as well as carers, ensuring my mother had the high level of care I wished for.

My mom had to go here due to falling at home and breaking her ankle, Mom has mixed dementia. The Willows are wonderful, all staff, management, care staff, kitchen staff and domestics are polite and always chat to you and the care they provide is excellent standard, nothing too much trouble and always happy to help. Their jobs can be challenging but always smiling and always using a person-centred approach. I would like to thank them from the bottom of my heart for the care they gave to Mom and for making her time there manageable.

My mother has been resident now for 15 months and has settled in well, she's looked after very well and there's plenty for her to be involved with. The staff are always very kind and polite, they clearly put a lot of effort into caring for the residents and the management team are very nice and are always helpful.

Not sure how this place has managed such a high rating on here. The decline in my grandad in such a short stay is disgusting. Under staffed so can't meet toileting needs. Not using common sense to assist residents with meals if and when required. Communication is non-existent, for instance... my grandad was deemed as unmanageable and nobody decided to inform family before arranging an assessment and a new home found by the time we found out, due to visiting! The hospital shouldn't be placing such vulnerable residents in this shambles of a home, I really would not recommend sending your family here as they will not be safely cared for.

My aunt was cared for with the utmost dignity. We had a negative experience with a previous home, so we decided to visit the Willows on our way home. From the beginning the Manager and team treated us with so much care and showed us around, after this my aunt moved in quickly and we could finally rest knowing she was safe. All of the carers, and nurses kept us up to date with my aunt's needs, we never had to worry. She was looked after with such respect at the end of her life and the staff understood her dementia so well. I would not think twice about sending your loved one here, thank you to The Willows for everything you did for my aunt.

Each year has been the same care.

We shall let Mom stay again. Excellent dementia care. Thank you.

From the first visit to The Willows, the reception was first class and my father was looked after so well right from the beginning. My father is 92 and our little family finally found peace and trust in The Willows's care after a traumatic time whilst Dad was at home or in hospital and that means so much to us now. We have visited Dad and he couldn't stop praising the staff, he loves them. SO thanks and love to all involved in the running of The Willows and caring for Dad.